not the biggest rooms and the pool while open, was tiny.

parking was limited, poor carpet, cleaning staff did not change towels or replace them

slow wifi connection

wifi needs work. no elevator

no lights in the parking lot.

furniture and breakfast

it's a very busy place and breakfast area was too small to adequately handle the crowd.

having a laundry and business facility staff were excellent

room for the breakfast was super full so there wasn't space for me to actually eat but thats not really

good location plus they have laundry machines

sort of bothers us that we have to pay for parking. wifi could be stronger

stained carpet

sub level floor for pet friendly guests was sub level

the wifi was weak and the bed was not the comfiest. only problems!

are well out dated same with laundry machines also located bottom floor at the very end of the hallway also the

the bar was closed early and the breakfast didn't have eggs or bacon

parking is good

spa room was amazing, the spa tub was very comfy and everything was in working order nice and clean

breakfast included was lovely

the washer in laundry is not

walkway & swimming pool

forgot something your also provided with mini shower gel, shampoo, conditioner, lotion and a body bar and face

gym could have more facilities.

poor wifi.

i liked the lobby, back yard, bar and the restaurant. they were all pleasant.

wifi is very poor

sizable rooms, all amenities are functional including indoor pool and nicely equipped large gym

the kids and my mom were tired and needed to use the bathroom

coffee is not good, from both the bar and the room service

could have been better - ice machine was out of ice on our floor - my biggest problem was the gym closing so

parking included

parking is a bit small

the pool was heated and the staff were very nice

breakfast was fresh and clean every day, though it would be nice to have a bit more variety

clean, courteous staff, safe and convenient location, indoor swimming pool, pet friendly

ev charging spots is great to have

we needed a place the would have breakfast included as that s a huge expense and also free parking

has great amenities, indoor pool, laundry room and free wi-fi & free breakfast

the added bonuses were the free parking, free in-room wifi (which was good and strong, by the way), and the

the pool was closed the gym was closed

rooms are very clean and contemporary, there are ample parking, the staffs are very friendly and helpfiul

knocked at 8 am to ask if we require room service to clean up the room

lovely pool and gym

it was quite an experience with my small kids and i tried to cancel my booking but i had travelled from far

it was quite an experience with my small kids and i tried to cancel my booking but i had travelled from far

parking is a little tight. no big deal though.

parking was included and there were a couple of bottles of water in the room, too

limited parking

wifi not working in room.

friendly, professional staff, reasonable size room, clean kitchenette.

gas fireplace in room we specifically booked with working fireplace did not work & front desk staff

clean. room service is great. they have everything basic we need.

restaurant for meals not available and no room service offered.

the gym only has treadmills and no dumbbells

water in some of the parking space s

the pool is pretty small, but the gym was pretty nice

room, friendly and helpful staff, gym, breakfast and drinks available, laundry

swimming pool

the whirlpool in out room. balcony.

pool area, reasonable price and location

was just sad that the spa was closed, would have been great to use while the kids played in the pool

location is good pet friendly a swimming pool breakfast is ok

plenty of parking outside

loved the living space and kitchen facilities

there was a mix up with the time slot for the pool

for money, friendly staff, good breakfast, spacious rooms, nice facilities like swimming pool and office space

very friendly staff, nice area for sitting to watch tv or have a coffee/tea. good breakfast.

exercise room is in same room as laundry facilities

good breakfast. free laundry.

there s a small gym and a pool

asked room service for a bottle of water one evening and there were none

swimming pool

knew ahead of time that the pool was out of commission

microwave, fridge too small, restaurant too expensive, no room service, no laundry for extended stay

no laundry area on site no

wifi information, from the room call the front desk never had answered, nobody knows wifi

clean modern hotel with lovely little spa facility

small pool

free parking is great and using an uber to and from the go is quick and simple

we enjoyed our dinner in the family friendly area and later on had a wonderful evening in the casino

the wifi logs you out frequently

not really for kids and overpriced stay as well as the menu $$$ not a big selection

wifi cuts often

the wifi was reliable

pet friendly

wifi

the room was beautiful nice gym

friendly and accommodating staff, amenities like the pool, breakfast was excellent

well equipped gym and pool available

the breakfast, the room service & ambiance

wifi was

wifi doesn t work very well, but this is something we expected, no big

the ability to laundry cheaply midway through our trip was an added bonus

oh, and laundry facilities

location and the laundry facility.

room service breakfast menu was very limited

sure if the staff is trustworthy, because i left a pair of sunglasses on the bar counter and in less than an

room service breakfast menu was very limited

also i felt like i was washing my face in the kitchen instead of a bathroom

we had been to the bar previously and that made us decide to stay here

we put them on ourselves, but even though they were fresh from the laundry they still had all sorts of long,

the wifi was a bit slow.

wifi was a bit slow

room didn t have a hanger in the room, the room didn t clean every day , no room service

close to great locations and complementary breakfast. fast wifi.

great with fridge and a little kitchen area in the room

pillows, the friendly cleaning staff, the shower and towels, coin laundry available, location in the city, there

we have enquired and used the laundry services, they were charged at reasonable level and the staff were so

a deal breaker, but the wifi could have been better in my opinion

the wifi does not work properly, which wasn't an inconvenient for us, but, might be for someone who has

were very disappointed to find upon arrival that there were no laundry facilities available as advertised,

wifi could be better, a little slow

the bed was crazy comfy and very moderne with their hug ceramic shower and sink flat screen tv ac wifii code i

no desk in my room - difficult to study. also wifi quality was poor.

wifi didn t work :(

the wifi doesn t connect to all devices i had

felt like a loft apartment

the bar and restaurant area were good. reception staff were helpful.

accommodating staff, comfortable beds, great bar and restaurant on site.

the bar area was nice and had a great cocktail menu

clean and beautiful and comfortable rooms, excellent tasty food very good room service, very fast wifi

gym & food

an early check in which was greatly appreciated after lugging our luggage around toronto all day

swimming pool was great and the gym

i wanted from room service was a pizza but for whatever reason they couldnt make one

breakfast in the bistro was very good as well

early check in

stayed there 2 times this summer with kids

bed , air conditioning , loved that i was able to get an early check in and late check out but the room choice

was it is not on the main street, because i didnt like the area much not the best place for kids to walk and

dollars for a coffee machine that's in your room, and telling you soft drinks are free with free wifi, when

very much enjoyed the pool and steam room

i liked everything in the room. was very comfortable and relaxing. the bar was just great.

the cost of room service was outrageous,,,, very poor value even for this rarified strata

attention to detail from decor to service. lighting speed room service.

friendly helpful staff. very clean and very comfortable bed. great gym and outside roof patio.

great location, staff, laundry room for guests, they made usa feel like home

a gym without a sauna and steam room for the price would exceed the expectations.

angelina and her breakfast, réception and the staff in general

the gym was well equipped with good spaces to exercise the roof terrace was a pleasant and much needed

would have preferred buffet style breakfast

and bar upstairs were difficult and unfriendly

room service equally disappointing - really oversalted pastas

breakfast was delicious - plenty of selection, healthy, fresh ingredients

enjoyed rooftop bar and superb city view!

there is cooking stuff in the kitchen, and you can also take a short walk to the nearby restaurant

the room,kitchen,bath room was clean

tv and air-conditioner and there were washrooms and showers down the hall and a communal kitchen

tv didn't work and wifi was hit and miss

was actually a hostel, with a communal kitchen and shower

blue room ( ooh that s interesting said our host) you can go straight into the speakeasy bar with nick,

there is a small honor bar outside where the pop, tea and coffee is complimentary while the alcohol is charged

the room, the pool and staff was very helpful

friendly staff, loved the large room and the bar design at the georges.

a uniquely decorated, spacious room with a comfy king sized bed and an oversized chair and ottoman to relax

wifi in rooms

the wifi on my iphone kept disconnecting and was generally unstable.

had a robot that could delivery chips to the room - which the kids still talk about a month

excellent breakfast

the gym is very small.

pet friendly area is two door mats with outdoor carpeting. not sufficient for medium size dogs.

room is clean, we book during the time of march kids fun so a lot of activity for my daughter and she really

was my 2nd weekend in a row staying at the chelsea & once again terrible wifi

nice big room with sofa bed and kitchen facilities

the staff were amazing and the hotel t bar was delish

it was a snowy night so we went to the bar for dinner and had a lovely meal

my kids loved it

no tv hook up for personal programming apps for kids.

has a wonderful swimming pool on their top floor inside, along with a well equipped gym

pet friendly

stayed here for 2 nights and no room service at all

trying to change $25 for late check out we're told check out was at 3pm and then they said it was at 11am so be

2 kids and an adult in a double bed for the amount i paid is unacceptable

beautiful room, great bathroom, well-equipped gym.

the lack of room service / cleaning

the pool was also good and the kids went there a lot

breakfast was also very good

my kids were happy and are looking forward to our next visit.

gym is on the top floor of the building with a nice city view and next to it is a swimming pool

it did not appear to be any warmer than the pool if not

however, when the car was returned, petrol had been used and mileage up as well as passenger seat moved

our whole stay was fantastic and i cant wait to come back with my kids

breakfast

good food options for breakfast/lunch/dinner

bar / restaurant outstanding

absolutely perfect 5 star hotel. great gym. excellent spa services. rooms are tops

i had to pay extra for early check in even though i had requested this in my booking

we requested early check in and use of microwave. all accomplished minutes after checking in

the breakfast bar could be better with more options.

late check out options take away coffee cups in room bottled water

with bell digital receiver- the hole building with the paintings and the pub beside the hotel, wifi password

our room was very roomy and even had a fireplace which would of been nice if it

clean, location, fireplace at front desk, adjoining pub

location next to the bar creates some noise from the patrons.

room was comfortable and the fireplace was a nice touch

the cookies at reception were a wonderful surprise as the kids were so hungry after a long day

i didn t like the early check in fees, the room was there, clean and ready

also super close to sick kids hospital - a great place for parents to stay

hotel was very good, comfortable, breakfast good with plenty of choice and the people working in guest services

you changed the room service menu, i preferred the previous one.

we were given a laundry card we just topped it off

self service laundry facilities was a good bonus

and dinner included, the size of the room, comfortable bed, location, atmosphere, personnel, gym included, rbc

gym is good enough also

good wifi connection and helpful staff

no restaurant for breakfast and no room service breakfast offered on the weekends was a bit inconvenient

kitchen area was really useful

no laundry detergent

no pet garbage outside even though hotel is pet friendly

it has its own kitchen, the bed was so comfortable and the air worked so well

wifi wasn t very good. tv casting didn t work

no breakfast included or room service for breakfast.

there is no swimming pool and sauna.

the pool was cold

we loved the shower and the kitchen as well

there is no room service

pool was great but the breakfast is amazing, all the staff are friendly and the beds are soft

one of our kids turned it on and we couldn't figure out how to turn it off

big tv - one of the most comfortable beds i ve ever slept in - pool and hot tub were nice - the bar offers 5

free wifi offering for business travelers is completely unacceptable and will keep me from repeating my

poor wifi

was comfortable, easy to access the eaton center and i was able to enjoy early check in on arrival

nous sommes contents et satisfait de ce petit hotel mais riche en histoire et tradition.

nonetheless the front counter, ratnesh, was incredibly helpful - he got me an early check in with no extra

wifi was a little weak

on the corner made it difficult to go in, and their aren't a lot of recreational places to go for kids in the

favorite part was definitely the gorgeous long pool and hot tub

moreover, the service we received at the iridium spa and at louix louis was wonderful, i recommend the breakfast

experience staff amazing bar and pool exceptional they want the extra mile to celebrate our wedding

pet friendly hotel and very helpful staff in a fantastic location.

were upgraded to a cabana room which was great for our older kids

the free wifi is slow. faster wifi available at extra charge.

we asked for a microwave, and we used the room service from the restaurant downstairs once - both times our

was that i m allergic to cats and dogs; at least, i could been informed that my room was in a pet friendly

were upgraded to a cabana room which was great for our older kids

kids and i had a great 3 day stay at the hilton on richmond street

it was warm so our kids loved it

pool, bed, location, gym

well equipped and clean gym

loved the outdoor pool, bar and patio! loved the location and the updated room!

doors to hotel and bar is bit confusing.

the staff are friendly and helpful, comfortable bed, free wifi, great location!

great location, great value, friendly staff, fun bar and nice food

location is great, but i knew that it would be because i ve spent some time at the bar for live music

wifi was unreachable at times from my room, but was not an issue because there s wifi available

gym is basic but treadmills are great.

the breakfast at the cafe was delicious and had a nice variety of options to choose from

thought the amenities were great - good gym, big lobby for working with call booths, nice hotel cafe

got lucky with no hassle early check in and late checkout

comfortable bed, friendly staff, couple minutes of the cn tower by walk & everything, nice gym at the 2nd floor

the room was spacious and the kids loved the pool

had to pay for wifi

just that the room service didn t pass by often.

the suite room we had was perfect for our family of four and the hotel is pet friendly

the gym was excellent

the wifi was excellent and there are some nice places to eat and drink, the pool and fitness facilities

- gym

and lake view on the 32nd floor was great -birthday card and chocolates -friendly staff -free breakfast -late

everything was perfect, location, room, cleaness, bar and others

lots of things to do for the kids including the pool, pickleball, games room, and movie nights

was no swimming pool and spa facilities

room and amenities, fast/reliable free and no-hassle wifi, nice work space in room, nespresso in room with plenty

convenient location, kids enjoyed the apples, parents enjoyed the comfy beds.

location is incredible. so comfortable! room service was lovely. gorgeous amenities .

we will be staying at 4/5 hotels when we're not traveling with the kids, from now

the first night i was there the tv couldn't connect to wifi

free wifi

room service meal was delicious

no vending machines on floors. only in room bar fridge..one can of pop $5

there isn't access to a refrigerator unless it's for the mini bar . no microwave

to the pool with our kids right before the hot tub got it’s weekly maintenance and the hot tub was really

we recommend to anyone travelling with kids- the facilities were top tier

fantastic location. family and pet friendly.

was expensive, room service very expensive, not enough toiletry items for 2 people, no fridge, not enough coffee

fee could be included (it was extra), would be nice if there were some shops and stores for kids nearby

great communication, free parking nearby, modern kitchen and bath, happy it was dog friendly

service. breakfast staff leaned on bar and watched tv.

wifi wasn t working during our stay, and the lovely gentleman that checked us in told us it was

no room service! but, totally understand due to covid-19.

the pool and hot tub area was nice. the gym was convenient.

chain is charging unbelievably high pet fees but refusing to answer inquiries about the amount in advance

location great irish bar at the crossroads 5 minutes walk from hotel very comfy beds very clean room quick check

was amazing, and the kids really enjoyed it

is just a suggestion, but it would be nice to have bar soap available, as it can be difficult to shower with

the breakfast is the best i had in canada

gym was good

large rooms, nice kitchen

breakfast was great

we also used the pool which is perfect for small children

was amazing, pool perfect temperature, room comfie and clean (a little squishy with a crib beside the bed),

parking was free which was an added bonus for toronto area

wasn t working it wasn t connecting to server so i text them and she sent me a photo of the wifi password

we are a gym couple tho so that wasn't our issue

good location , great space , excellent kitchen

sofa bed was not very comfortable and it would be even greater if the apartment has basic kitchenette amenities

bed and gym

i stayed a whole months but left for a place with a kitchenette because i got tired of eating out or takeaways

wifi was so slow.

gym was busy, but i was still able to do my skipping :)

no parking, no room service after 11pm

hotel bar was closed at 10pm on a friday night :( rarely saw it open during our stay, actually.

very nice hotel in good location, seemed very new. nice decor and good amenities. good wifi

in and asking if there was anything they could offer to make my stay more comfortable, and the wifi connection

thanks to musskan to grant us late check out till 1:00 pm

laundry service too expensive. low water pressure in the shower.

gym was a disappointing. for the rate you charge.

wifi was terrible. hvac hit and miss. lack of water in rooms is annoying

wifi strength excellent in some areas of hotel, absent in others...

design details and aesthetics, late check out option, downtown location

best hotel breakfast i have had in a long time

private entrance without the busy-ness of a lobby bar or restaurant

breakfast area could be improved, and the service, while friendly, was not always at the

the hotel is very fancy and the extras like free mini bar snacks and drinks i really appreciated

the gym and breakfast area had no light and view

very good location, big room, clean. sofa bed for the kids.

great location situated between kensington market and lakeshore blvd got easy walking with kids to the activities

breakfast was great; the room was perfect for my granddaughter, pet, and me

wifi was very slow without any option to pay for more speed

my kids and i slept great

nice clean swimming pool

staff v friendly and helpful bar food looked good ( i ate out with my

they allowed us to do a late check out so we didn’t have to worry about showering/packing our bags

could not connect to the free wifi on my phone for the whole week

housekeeping not done promptly tv needs updating room service menu lacking