pool, hot tub, clean, bed comfortable

colossal size of the casino, the hotel attached to the casino so i didn t have to walk or go outside , the covered

easy check in/out. parking.

parking was easy

atic x), we loved how clean and comfortable our room was, we enjoyed the casino, but, we did not go to any of the restaurants on site, as they were quite pricey

the pool

ated pool, hot tub & restaurant)

were traveling in an electric vehicle, and it was very convenient that the hotel had parking with ev chargers

wifi didn t work

i do wish there were more room service options.

love the outdoor salt pool!

only thing that bothered us was the noise in the corridor, a lot of kids running and screaming late in the night

pool looked nice but too late to enjoy it

i wish breakfast hours on the weekend were longer

the kids running around until 11pm

ud83eudd22 our second room was located directly across from the housekeeping/laundry room and we were woken up very early by staff speaking loudly to one another with no

we called in the morning for a early check in and were told “no problem” we actually arrived a little late due to traffic at

early check in to clean efficient room

early check in.

although they did accommodate us with a little bit of an early check in time

what they offer for breakfast

the spa was covered with tiles

i had to fight with the wifi

the complimentary wifi was reliable and fast and i really enjoyed my stay,i will be back again

parking was limited, poor carpet, cleaning staff did not change towels or replace them

accommodation for a group of king suite is amazing lots of room breakfast was amazing as

and great with our kids

down for breakfast at 8:40, no hot food was left, was told they were making more, i waited then asked again

there was a hockey tournament in the area, so during the evening, the kids from the team were running up and down the halls

breakfast was great and lots of selections; staff were extremely courteous and friendly

was a slight smell of cigarette smoke in the hallway, & the pool & hot tub were closed

pooll & hot tub were unavailable

the location is good but we were late for breakfast.

elevators not working,pool was closed,rear door at rear of motel did not lock.

breakfast was adequate.

there is a restaurant onsite and vending machines and room service

breakfast could have been better - not much selection

was great and the staff was extremely helpful in the morning with how quick we were able to get breakfast

comfy beds and spacious rooms and great bar and breakfast

gym in the basement is basic with a few dumbbells and running/cross trainer etc

more laundry and dryer machines would be better. had to wait and there was a lineup

not with kids

too many kids hard to get early check in

hockey tournament during our stay and kids were running and yelling until 1:30 am

coffee is not good, from both the bar and the room service

there were no santizing wipes in the gym area. breakfast could have more variety

hotel is probably spending hundreds of dollars on cleanliness, toiletries, mattresses, cutlery, gym, pool etc

free parking and breakfast and pool and suites with a separate door and living room!

friendly stuff, swimming pool & gym and lots of parking available.

wifi was poor

open spaces around the hotel. clean gym and pool facilities. comfortable bed. friendly staff

breakfast included

has great amenities, indoor pool, laundry room and free wi-fi & free breakfast

we enjoyed the pool and the gym

pool coffee free breakfast the room was very clean and the furniture very nice and for last the

breakfast was the only disappointment

heck they have a laundry machine for $2 a load diy

they offer room service too we got our meal was delivered directly to our room

nice size room. lots of parking. good wifi.

breakfast was included

the complimentary wifi would drop out every now and again.

thankfully, i don't have kids, otherwise i would be really concerned for their safety

was no handicap parking close by and i didn't see any even at the back of the hotel; for a wheelchair user it is a

wifi did not worked at all

time, we got a very spacious unit with a king bed and a sofa bed perfect for staying with my kids

brand new hotel. great gym and pool. room with comfortable bed. great value for the price

lots of hockey families, kids playing in the hallways...

they helped me get breakfast together for the kids and made us feel very comfortable despite the crazy

was a bunch of kids and they were always in the pool as they were always rough housing and unsupervised so we did

clean and modern facilities with a beautiful pool and gym as well outside patio area

left before included breakfast

breakfast & location, very friendly staff

too many kids running up and down the hall all night and early morning making significant noise

the gym was open 24/7 & the pool looked clean

loved that every day there was different options for breakfast

desk was always friendly and so helpful, even had easter treats for the kids

there was a mix up with the time slot for the pool

we had two young kids who had a few stuffed animals they brought along on our trip

the pool was nice, small but seeet, sun filtering in during the late afternoon

breakfast buffet had a great selection

the pool is nice

super comfortable bed. spa bath was great!

if i had had a longer stay at a reasonable price, i would have used the gym great location with lots of restaurants,

we never used pool so i can't comment on it but i

kids would have enjoyed a slightly bigger pool, but no complaints

staffs was helpful, breakfast good, and availability of the laundry facility was so helpful

was very clean, great helpful staff and breakfast was fantastic ud83dude0d

breakfast could have been a little better, but other than that, it was an amazing place

maybe more space in the gym

for money, friendly staff, good breakfast, spacious rooms, nice facilities like swimming pool and office space to connect to print

i like the early check in upon request

late check out extended free parking

location, clean and spacious room, gym was ok as well. hotel is connected to the shopping center

only downside was that pool was still under reconstruction, but we knew that before booking, so wasn t a surprise for

i was told the pool was open, but it was closed when i tried to use it.

the swimming pool is temporarily closed

the facilities were old, some gym equipment not working, housekeeping not consistent

modern loved the location, easy to jump on the train and go anywhere loved the fact i could order room service or go downstairs when it was raining to have supper

loved the rooftop bar as well

that they need to add soda/ iced tea prices to their room service menus.

breakfast was delicious plus having access to the rooftop bar was a plus

and we were grateful for an unexpectedly early check in so we could dress in the room for an afternoon event

i liked that the gym was separated into 3 separate work out areas

very nice pool, though a jacuzzi would have been nice too

drinks at the bar were good

customer service, the aroma in the lobby, room service time efficiency, the shower and overall bathroom, housekeeping request being fulfilled

there is no room service on the phone options, and not at the online site

great fitness facilities next door and dark horse coffee shop is great too

there is a pool table, laundry and pingpong on the second floor

the ability to laundry cheaply midway through our trip was an added bonus

need to make guests able to pay for the laundry card with a credit card or added into the hotel's bill rather than having to change the

location was great, close to the street tram lines, staff answered all the questions we had, laundry was great and plenty of little eating places near by and a very good supermarket

self service laundry, barber shops, super market (fresh co) and couple of other shops within walking distance

we put them on ourselves, but even though they were fresh from the laundry they still had all sorts of long, black hair on them

we had been to the bar previously and that made us decide to stay here

rooftop bar closed which was a reason for booking

the breakfast was awesome

breakfast was good, service was slow

first morning breakfast we went to wasn't good

nice shower and mini kitchen.

of small inconveniences - very little space in the kitchen to place anything, no power outlets close to kitchen table, a bit cold (but understandable

great with fridge and a little kitchen area in the room

very nice and stylish old building. small kitchen corner.

loved the fact we had a kitchenette, even tho we didn't need it this particular stay

was very modern yet elegantly posh; i was on the 10th floor -- elevators were quick as was the room service

wifi was fast and dependable

eaning or kitchen staff)

accommodating staff, comfortable beds, great bar and restaurant on site.

the bar area was nice and had a great cocktail menu

laundry facilities on site was a huge

gym & food

wifi has to be connected every 24 hrs

the staff was friendly & accomodated an early check in

helpful complimentary late check out until 3pm

pretty good gym

to go thru lobby to get to gym/pool also there is no place to sit as you change in the gym

they were so accommodating with our late check out at 1 pm

great service, from valet to room service!

didn't see any facilities for kids

attention to detail from decor to service. lighting speed room service.

beautiful decor and large rooms restaurant bar on site boutique hotel

service was inattentive and stuffy room service made several errors

wish it had a hot tub. more spa availability

the spa, pool and steam room were extremely enjoyable. very private and quiet.

breakfast selections were great. the variety exceeded my expectations. the area was quite clean.

buffet breakfast was one of the best i have ever had - especially the scrambled eggs very soft and fluffy

the wifi on my iphone kept disconnecting and was generally unstable.

the water was chargeable, no room service unless some one ask for it, no proactive service from the hotel to make customer feel

i was sick and they allowed me to have a late check out which i really appreciate

breakfast way delicious, especially the sour dough pancakes

breakfast was great

would have preferred buffet style breakfast

design, atmoshere, breakfast, comfortable beds, fitness center, location

design, atmoshere, breakfast, comfortable beds, fitness center, location

only thing not in kitchen was baking sheet

laundry room machines don’t work dryer and washer

laundry facilities needed to be paid for, which i thought would be included in my stay

it had a great pool with a slide and a playroom for little kids

had two pools on for adults only and one for families, work out center and the staff was excellent with any

smiles from staff, no dishes, laundry detergent etc in the kitchenette washer/dryer suite

room was well equipped with kitchen and laundry an especially nice bonus.

we were given early check in and a little extra time to check out which was so helpful for me as a disabled guest

in at 2330 - sofa bed not made for our kids (at $900 for a one bedroom apt - would expect this to be made - one one pillow given for the

gym facilities were bigger than average for hotel gyms

because of the price i tried to take advantage of everything, but when i used the pool there were kids swimming lessons taking place

no microwave or fridge in our room, only the bar fridge.

nicely stocked mini bar, nespresso coffee station, good room service with decent food

hope i

indoor swimming pool was very pleasant

early check in, great location, comfortable room

late check out options take away coffee cups in room bottled water

i understand we could call room service but we are there to be a little lazy and don t really want to get dressed

really comfortable room and great room service

absolutely perfect 5 star hotel. great gym. excellent spa services. rooms are tops

i wish the facility had a hot tub to enjoy instead of the pool.

the extra option of watcihng netflix in the rooms was wonderful as we were travelling with the kids and it kept them happy and quiet

the staff was extremely friendly and thorough loved the breakfast package

breakfast was great especially the omelettes

didn t like how they didn t have bell service to help with my luggage i was travelling with kids

once checked in we was unable to connect to the wifi and we needed to work, so had to call work to report the issue and stayed the one night but we

room service would have been nice.

location, cleanliness, facilities, rooms, gym, swimming pool & jacuzzi

pool area was quiet and relaxing

only improvement they could make is having room service available

the property allowed an early check in. the bed was comfortable.

spa not available until the weekend

ey also have happy hour from 4-6 with lovely staff), breakfast service from aroma, an open gym (with a pelaton) all while following covid restrictions when so many other hotels (and airbnbs)

large room with small kitchen, decent gym and good breakfast. good value for money

it has its own kitchen, the bed was so comfortable and the air worked so well

to see they had chromecast on the tv's not many hotels have this so this was huge - and the wifi was fast

i wish room service was offered all day

suite so we had a kitchenette which was handy for laundry

restaurant and bar had a good selection and were reasonably priced

the room had a small kitchen and was very comfortable for sleeping

we were able to have both an early check in and a late checkout, which really helped and us with our stay in toronto

pleased with the location and wonderful staff who were very willing to help - even allowed an early check in which was greatly appreciated

nonetheless the front counter, ratnesh, was incredibly helpful - he got me an early check in with no extra charge and recommended a tour to niagara falls

was comfortable, easy to access the eaton center and i was able to enjoy early check in on arrival

+�Y

shops are nearby, and there are a lot of facilities, like a pool, a restaurant, laundry etc

i asked for an early check in as we travelled by train and room was ready upon check in

stayed at one of the luxury king suites with a small kitchen

check in was easy and they gave out cookies and a toy to my kids which was so thoughtful

sink in the king suite bar area

the fortunate fox restaurant was great for breakfast, and live the themed music at nighttime

st enough and clean gym equipment) , coffee hour in the morning and wine hour in the afternoon

wifi complimentary hot & iced coffee and wine hot shower any time of the day clean 5 min walking

te riser).

nice indoor pool and restaurants

everything was clean and room service was just great

pillow menu service cleanliness pool locker rooms

room service was very fast and the bar on the 31st floor had great cocktails

the pool was to cold

pool is awesome the gym is really good

is a kids' gaming room, but this turned out to be rather simple

kids loved the indoor/outdoor pool feature and the room service was prompt and the kid's menu was reasonably priced and tasty

felt like the food through room service was a little cold when it got to the room

loved the club lounge, the kids really enjoyed that experience

large room with double queen size beds. great quiet location with view of swimming pool

the pool was amazing and had great view

we had kids traveling with us, or else it wouldn t have been an issue

were woken out of sleep by a fire alarm that kids had pulled on the 23 rd floor and had to have fire dep

location, staff the gym was amazing

- mgt/staff flexible accommodation to early check in/late check out - good comfortable and clean bed, toilet, toiletries room with the lakeview -

room service could take long one time i waited almost an hour

comfortable- kids love the pool- food is fantastic- bar staff awesome- concierge great- and all round we love

i really appreciated the late check out and complimentary water

room next to us had 6 little kids that spent hours running and screaming and playing with the door handles, and the parents

the room was spacious and the kids loved the pool

breakfast was excellent

they accommodated our room type request as well as late check out request and we're helpful and kind with my two young kids

room type request as well as late check out request and we're helpful and kind with my two young kids

the location, facilities especially swimming pool all of them were amazing

disappointed that an hour 'late check out' request was not granted, however

location was central to everything which was great, lots of coffee shops, bars, and stores around

location is great, but i knew that it would be because i’ve spent some time at the bar for live music

breakfast was very good, in the bar right next store. very good value.

doors to hotel and bar is bit confusing.

of the grounds as well as information regarding the whole hotel, wifi info , restaurant location etc

would be nice to have extended hours on room service

rly check in, late check out)

phone didn't work in the room. couldn't order room service or drinks to the room.

wifi was slow and the tv remote needed new batteries

all of the staff were friendly, efficient and went out of their way to help, including very early check in

both the restaurant and the gym were very cold. the ac is not needed when it is 19 deg c.

the pool and spa attendant mimosa went over and beyond our expectations

the bar and restaurant had great selection

view was beautiful and they accommodated my kids by upgrading us to a bigger room for them to play in

the location, cleanliness and pool!

very high standard of cleanliness and nice pool

we enjoyed the view from the spa bath tub

we overlooked ripleys and the cn tower and also could see the water through our huge glass wall ( kids loved

gym was closed