slow wifi

cockroaches inside the refrigerator and around the kitchen and the house

pool is cold

room service staff was good

the parking lot is across the street and they lock the parking lot gates for safety

locacion near chapala late and breakfast included

spa treatments

breakfast offered choice and included fresh juice, fruit and coffee as well as the main

the style of the property the warm swimming pool the spa and its massage

the deck chairs out by the pool we're extremely uncomfortable

the staff was exceptionally helpful and friendly despite my feeble attempt at spanish

the huts nestled among the beautifully kept garden & trees and pool sets the mood for a little r&r

the rooms are spacious: comfortable king-sized beds, nice seating areas inside the room and outside poolside

food was good, breakfast included, dinner, nice menu, well prepared

i wasn't able to take advantage of the breakfast, because i heard from multiple townspeople that the food at

the spa offers different packages , we took one and the services were superb

restaurant was adequate; our stay included mexican breakfasts which were tasty

the quietness, the cleanliness the breakfast awesome. the air conditioner. the free wifi.

the pool was nice and the balcony had a view of the

fan was loud, wifi was very poor, tv reception was in and out, bathroom was sloped once you stepped inside and

property is a bit dated, and even though they said there was no parking, there was, (a good thing) it was a bit

location. and staff, parking within the property.

stylish decor, nice heated pool, location & parking, dog friendly, good a/c

stylish decor, nice heated pool, location & parking, dog friendly, good a/c

polite staff, room was cleaned daily, bed was made daily, quiet surroundings, local secure parking

my friends live in the neighborhood and the hotel is near my favorite breakfast restaurant

advertise a pool, coffee shop, and store

none of the wifi networks reached our room

pool was not heated and was left closed. hot tub was extra cost and terrible.

loved the outdoor common area with pool--beautiful & peaceful

quiet location, easy walk to center or malecon, good salt water heated pool

the wifi was poor, tv had few channels, noise from adjacent property, pool was dirty, restaurant

swimming pool, hottub, the view, comfortable bed, staff was great, and thelma their dog :)

refills seemed to be not available or required special permission from the big guy eating in the kitchen area

beautiful view, and location. staff was very nice, comfortable bed. pretty, clean pool.

excellent wifi

wifi speed--always less than 3 mgb--impossible to stay connected to internet for work/pleasure

light breakfast was great

the grounds and pool were beautiful. i loved the courtyard setting

the swimming pool is a bonus because they are fairly rare in ajijic hotels

swimming pool has no rails for entering the pool so being one who uses a cane would not have been able to

gorgeous grounds and pool

differentiate between them, but we were in the large cabana with its own private (warm) swimming pool, king

wifi is a bit spotty, but who cares!?

lake views, spacious, sitting deck, mini fridge/microwave, great wifi, and a hot shower

parking only in street

beds are so big and comfortable, there is a pool, you can rent kayaks, everything is so calm and

the maid did a laundry and that was very helpful, and the staff were cordial

parking is not great if busy you have to park several blocks away

parking very close by, and very secure

complimentary breakfast was good

the breakfast was delicious and the staff were friendly

lovely staff, and delicious, free,traditional mexican breakfast

didnt take breakfast cause the time breakfast is serve was to late for us (9am)

the smell of clean sheets and the pool

the carpet in the rooms. and people playing there music to loud by the pool.

the breakfast was ok. the hotel is nice and simple a good value for the cost.

very pretty property, heated pool, full breakfast, spacious room

the pool, the food

the location, pool, facilities and design is very modern and well constructed.

but they have a bar there and you can order drinks being inside the pool

wifi has a firewall that prevented me from connecting to my work vpn, so it was useless to me

too many wasps at the pool to swim one afternoon

free breakfast, the food and drinks are delicious

service, breakfast, complimentary drinks, the hotel is spotless and all the staff

until midnight you could hear kids running, loud music

great facilities also for kids

clean and new, all taken care of we missed the pool but we looked and it was great temperature and

clean, breakfast included, taxi to airport included

for a big family with kids,the rooms were not ideal since they were small units and bathroom; felt cramped

outdated, photos are misleading and gym was not nice and some machines were not working

clean, location, airport shuttle

bar and food service available 24 hours, so convenient

close to airport with shuttle

the pool was cool

they have a gym, which is okay, but a window or ac would have been nice, but they offer small towels and free

not much. would have liked to see the pool heated, but other than that, it was all good.

location the pool no jacuzzi

u have chillis and denny in just steps from hotel same parking lot

permitted me to leave my car in the parking lot for a minimal weekly charge

everything was clean , the pool was very nice

having restaurants in your same property/parking lot is awesome

excellent shuttle service to airport (which is why we chose this hotel

breakfast was good, restaurants for our kids were within walking distance.

the lobby and dining area was a pool view and is modern

they don't have room service. the check in time is too late whilst the check out time is early.

breakfast was good, restaurants for our kids were within walking distance.

there was only one chaise at the pool so we couldn t really enjoy that together.

helpful staff clean and comfortable rooms very good breakfast options we took advantage of the pool facilities

breakfast, i would prefer more variety on the food and with formal dishes

buffet breakfast

breakfast and cleanliness

location very friendly and helpful staff clean and comfortable rooms very good breakfast options we took advantage

wonderful staff and exceptionally fine breakfast.

simple breakfast and not very kind for breakfast staff

i need to take 2 different elevaitors to go directly to mr room and with 2 kids is not easy

breakfast very poor

clean, eco-friendly,staff was friendly, and wifi, parking, and breakfast were included

room service took an excessive time

wifi signal in our room

never couldn t connect to wifi

we tried to connect and the signal would barely appear with one bar if we got close to the door otherwise it

breakfast was provided with a fair number of selections (not the usual crappy breakfast in the usa)

breakfast was okay and the gym was not that great.

spacious, modern rooms, friendly staff, great breakfast

great breakfast and access to restaurants

breakfast, buffe included

we will return definitely, and bring the kids along next time because the pool is great

the pool wasn t open. internet didn t work in our room.

liked everything we enjoyed the pool the the breakfast in the restaurant upstairs the excellent waiter that

we will return definitely, and bring the kids along next time because the pool is great

it has car parking

we loved that the parking spot where gated in

the parking is watched by a guard

rooms are next to the parking lot which got noisy from cars coming in

free wifi working in our room

wifi was weak in the area

great place, free parking

clean comfortable rooms on ground floor, safe parking, staff who spoke english, restaurant opened for us in

safe, the price is right, friendly staff, the food at the restaurant was actually very good, safe parking, on

- right next to hwy - other guests shouting and playing loud music in the parking area - rooms dated and in need

the pool, was nice and warm water. but the kids pool was disgusting .

bathroom is a little small. swimming pool was not clean

garden, swimming pool, nice hacienda style, valet parking, lean maintained place located in a safe part of the

the highlight of this hotel is the well maintained heated swimming pool and the beautiful courtyard

the rooms were very clean and the room service was amazing

parking right out front

staff was very nice and helpful. breakfast was served well.

great breakfast. friendly staff

delicious fresh breakfast included

the garden area and breakfast was great

great bar and restaurant on the property

the location and secured parking is the best in town.

right in the middle of everything yet you feel away from it all

d they have secure parking on the premises)

the relaxing pool and gardens and the sound of waterfalls and fountains you forget that you are only a block

power-wifi

gym is just 4 cardio machines in a super tiny space that would be really hard to use

found the swimming pool in front of my room, the restaurant next door and because i don t like stairs, my room

quiet place, swimming pool with hot water, comfortable beds, stable wifi.

it is room service and you may buy a cup of coffee but if a couple is trailing and they want to have a

bad wifi signal

good parking facilities.

wifi never worked. dirty place. real hard bed

of wifi is very poor

good breakfast

had some trouble with wifi reaching my room

that it was raining ud83cudf27 and couldn't enjoy the pool.

the pool wasn t clean or ready to use

the pool was not clean, the ac was making so much noise and even though i set it to 18 degree, it

location and the pool area. great buffet

weren t enough hours of service in the restaurant nor room service and the personal wasn t that friendly

staff air condition works all the time breakfast delicious common areas all staff cleaning

everything was great ! location ,service , breakfast was excellent

location / facilities / breakfast / staff everything was perfect.

i loved the staff, the gym availability, and how close it was to shopping.

the pool and gym are satisfactory

the breakfast was wonderful. the room was very confortable and the staff was ver nice

staff, always supporting clean room, at any time good selection on food

i liked that we could drink the tap water since it is filtered, and they have a nice gym and rooftop pool

location, staff, strong wifi and comfortable

location; good wifi

we only stayed one night so we did not use the pool

only thing we didn't like is that there is no sensor for the parking entrance, so you had to call the hotel each

beautiful grounds, breakfast, desk help

the kids loved observing all the art every morning

wifi could be better

no ice, tv laggy, wifi laggy, beds had springs digging into our backs

yet everything i needed was there: coffee at 6am, excellent security for the parking area, an extremely friendly

and door handle were coming off the door to my room and the room opened directly towards the parking lot

good parking and good safety factor

the staff is rude, wifi signal is terrible

plenty of great amenities. good kitchen and gym. clean comfortable room.

you can upgrade the gym

fantastic breakfast

room service

the gym was small but very nice

pool and gym amenities in the photos do not match reality.