i couldn't get the wifi to work on my phone but it worked on my laptop so wasn't a big deal

early check in early check out

room with a view and very comfy and wifi

location for ferry and secure parking for motorcycles. great breakfast.

fabulous view. nice breakfast

great food very friendly staff good car parking good location

i were to be really picky, the car park was fairly small but there is plenty of local parking

the room was very nice , comfy bed , private , and very friendly staff . the parking was good .

friendly young lady behind the bar who was also busy and making sure covid regulations were adhered to

not really warranted as bar persons could have easily checked us in as bar was open at time of check in

the ev charger did its job after call to help

breakfast was lovely too

walking distance to a beautiful lake surrounded by multiple outdoor fitness parks and a huge kids’ park, and

charge for parking. 30 charge taken despite us using bar and restaurant

my kids were complaining about their back because of the bed sofa bed

wonderful bar and beautiful building

room service on arrival date was also excellent

anne the bar man and receptionist were all fantastic

wifi didn t work in bedroom

staff and made good provision for our pet dog

location was excellent. wifi was good and easy access

the wifi strength

only wifi downstairs not in your room

the wifi only worked in the downstairs lounge, not in the room

couldn't log into wifi wouldn't accept code given, apart from that would definitely stay again (baby herring

very comfy, decoration of rooms, bar and restaurant unique and quirky

i was being picky i would say car parking isn t great especially as it s s as no return in the ringo car

parking virtually non existent

the bar and restaurant downstairs were also very nicely finished

nice large room, friendly staff, allowed early check in.

very welcoming, polite and friendly great outdoor dining area , bar and lovely conservatory

i always book places with drive in parking as we drive campervans which are

i had to leave early the next morning for my appointment but left him with a late check out snuggled up in the

breakfast, there was no wifi, very noisy from drinkers in garden till late

comfortable rooms, good bar and restaurant

indoor pool and gym was staffed and towels available

looks a bit rundown from the outside and the cooked breakfast was cold, the chairs outside in the bar area looked

wifi not good

the kids food and wraps at the outside pizza restaurant were excellent

of any of the facilities and the fact my son could have booked water sports with the hotel or the kids club i

wifi intermittent

had a drink from the bar on the patio

everything you could want from a continental breakfast

very comfortable and beautiful property with lovely features. good parking & great breakfast.

beautifully decorated, spotlessly clean, lovely staff, good continental breakfast, safe car parking

the parking place near entrance

exits blocked in bar crisps at bar was 4weeks out of date the young lad behind the bar serving us didnt look

rooms need updating, the pool jacuzzi/ spa wasn t working and the pool needs updating

where amazing so helpful room was bigger than we expected added bonus the pool all in all we had a lovely stay

the location was good. plenty of parking staff very friendly

couple of nights were noisy with kids running round screaming but didn't complain as price for 3 nights was good

no bar or breakfast.

the room my friends and their kids stayed in did not have a tv.

was a bar and dining area downstairs that weren't in use

the shower was dirty and door hard to open, kids could quite easily get burned in there

the guy in bar also very kind and helpful

the bar needs modernisation, until then the drinks could do with a price reduction.

sauna and steam room, although pool was quite small kids made the most of it and it was open till 7pm during

pet friendly, good location, good breakfast, nice family room.

the spa was really nice, my facial was beautiful

a hairdryer, fan, usb connections, free wifi

room was clean and well equipped with tv, wifi and toiletries

wifi didn't work, heating was too high, no staff on hand for any of our stay

overall cleanliness of the room/en-suite, comfy bed, air con, blinds keeping light out, wifi, parking,

lady on reception very pleasant and as we arrived very early she gave us early check in

wifi a bit temperamental

here with the previous owners and the stay was excellent, great location and a beautiful house parking was easy

just it was so extremely hot so wouldn t recommend saying in summer especially if you have kids

free parking is a bonus for bournemouth and close to town centre shops and night life

never got a decent sleep due to noisy kids in property and constant slamming of doors day and night

this hotel is in a perfect location, with fantastic rooms, wifi and great staff too

would have been more enjoyable if they gave their wifi password.

room could have been a bit warmer,and wifi was a bit hit and miss

wifi worked a charm

quite rooms and good breakfast

it was so close to where i needed to be and there was free parking/wifi

friendly reception on arrival, parking a real bonus, room lovely a great size and the bed was so comfortable

plus if you are driving there is free parking in the hotel lot

the bar was also well stocked which always helps

minor annoyance, wifi keeps trying to get you to login via hotels facebook page.

parking limited but did manage to get off road so happy in the end

it is very difficult to find parking

no wifi socket

cheap, with early check in.

kids are very well behaved and quiet

- the position of the hotel - guest parking is free - staff are very friendly and helpful - room - neat and

parking was a bit of a pain

staff friendly. parking provided. early check in provided.

we were in a family room which must have been directly above the bar which had music on very loud till half 1

bar staff friendly

was amazing breakfast lovely loads of choice spa very good but a little tired room nice and quiet and big staff

asked for room service on our second day, but nobody came to change the towels and empty the bin

and low level detail cleaning around swimming pool

good speed and signal wifi and when we were there, no problem with the free carpark

very helpful staff, lovely pool, great breakfast

no cleaning no wifi no parking overall is that what they mentioned on website they didn t provide anything

communal kitchen was somewhere i would avoid due to cleanliness

i loved everything about the hotel, decor, comfort, bar service and cleanliness

huge bathroom and the bonus of a south facing balcony location was perfect, could see the sea room service

great location, lovely, friendly helpful staff. gorgeous room, pet friendly

we used the gym, had a massage used both indoor and outdoor pools along with pool side drinks service and will

we used the car park and were unfortunately blocked in by a laundry lorry when it was time for us to leave,

the bar staff were kind and helpful and the food was perfect

is hit and miss, the handle to the bathroom was broken in the family room which is not ideal with kids

free parking and pet friendly

free parking and pet friendly

although wifi is advertised as being available it did not reach our 2nd floor room

ideal for kids

were nightmare - literally (kids didn't mentioned anything) but myself sleepless nights, to soft not expensive

breakfast

the wifi didn t let me watch amazon or netflix

very friendly , good nights sleep, a nice little gem ,the jacuzzi looks great and a well stocked bar if in a

the welcome and the bonus of an early check in by the owner made you feel welcome

lovely staff, nice & clean, fresh cooked breakfast, free wifi

was a strong smell of weed in the corridor, the shower didn't really get hot and the wifi was very slow

parking was tight but manageable

we had a room for my kids and one for my partner and i

wifi not available in bedrooms free of charge and it might be a nice bonus if a few board

no indoor pool.

swimming pool was amazing perfect temperature and clean me and my little kids very happy all the staff helpful

the kids loved the outdoor heated pool, a rare treat

we had a great time and met some lovely people. the reception and bar service was exceptional!

finally, parking was plentiful and easy

friendly welcome and excellent room and meals. very good facilities and parking

breakfast was delicious

staff were exceptionally friendly and helpful and both the dinner and breakfast were

easy to find, beautifully clean, excellent food, wonderful breakfast, perfect hosts.

wifi doesn't work

easy parking, friendly welcome, clean and comfy room. great value.

great parking space and distance to beach was great

room was very comfortable and location was very good car parking was very good

good value, helpful staff, good variety of local restaurants, 2min walk to staff, free parking

love that it is pet friendly too

we enjoy in thr spa and game room

we had room service one night and the empty plates were still outside the door when we checked out the

pet friendlyserved

staff couldn’t have been more helpful- particularly the hotel manager- as a group with kids, a dog and a

expected to have family room for kids and parents, unfortunately we can t find , we tried to booking 2 rooms

size of the room was ok addition with small kitchen and fridge

the hotel had convenient on-site parking, which made parking our car very easy

1 minute walk which was perfect as having kids and lots of bags

very slowly wifi internet

did not use pool this time, but have used it in previous stay and it's a very clean and good maintained pool

champagne glasses, not enough sugar, dirty carpet, found rubbish under the bed, no shampoo, plastic rose petals

thing was the pool opened at a later time at the weekends so was a push to get my swim in

room service food it was kids portion for adult charge

lovely pool (if a little noisy during kids time) my wife had a lovely massage too

a warm genuine welcome on arrival and charming bar

t get any hot water from shower free wifi would be better if allowed live streaming such as sky go football

wifi was very slow, but i used my own internet

every floorboards was very creaky and the pool area needs a good wash down especially the roof

helpful and efficient staff, location perfect and excellent breakfast and comfortable lounge and bar

were friendly and helpful, location is excellent and liked the fact the bar had live music

excellent room service - came back to a spotlessly clean room on my second day

i loved the 4 poster bed and spa bath

due to covid, no room service at all currently, you have to ask for fresh towels etc if you want them, although

the bar was lively and served great cocktails

one from the picture i paid for, the room they gave me is facing the exhaust ventilation from the kitchen where

wifi signal was pretty feeble anywhere within the hotel

not good enough room service for a 4 stars hotel

was perfect for us and the kids to get to the beach

was brilliant walking distance to multiple restraunts and a cinema perfect for rainy days with kids

wifi worked well

location clean good parking

lots of parking available

great location and setting and plenty of free parking

gave us a late check out which was brilliant too

for the 3 nights lift broken swimming pool out of order incompetent lobby staff rubbish and dirty laundry left

is beautiful hotel swimming pool spa nice view

a bargain at only 5 per day with steam room, sauna, spa pool, swimming pool, and gym

we loved the evening entertainment, the breakfast, gym & swimming pool and being by the sea.

free wifi 24/7

and the bar isn`t selling any alcohol right now

i spent most of the evening in the bar and the staff and night potter were fantastic and had a few jokes with

we ordered room service on the first night and the quality of the food was great

the only thing i disliked was the price of the wifi

are planning to do that , they ensure us next time when we are coming here , we will have the bar and restaurant

the pool is great and warm, which is a plus if you have kids

excellent location, helpful restaurant manager, good food. reliable wifi.

the outside pool was great and thoroughly enjoyed by all

staff was great! wifi connection working good.

the fact that i had to pay for the car park separately 15 in the room was cobwebs wifi didn't

staff especially were lovely, and the breakfast was very good !

good breakfast , wifi good , easy walk to the beach

the mini gym was ok

no food available at night, no room service

very friendly especially at check in and kids loved the halloween goodie bags they were given

no wifi at all in the hotel

helpful nothing was too much trouble, the breakfast was excellent, certainly we will return, the bar was nice

clean, had a nice garden, a snooker table in the lounge area. 24 hour bar too.

not very harmful and i believe they would improve their wifi service in the future

free wifi was difficult to use, and absolutely impossible on my kindle, since it requires a facebook

better not so quiet, our bathroom blinds were broken also no entertainment and no service at the bar the main

communication had to ask for the wifi code and read on website about available facility s at sister hotel but

parking was difficult as there was a party happening

excellent parking and great value as well

very noisy all male group in bar during early evening should have been asked to consider other guests

lovely clean big room hotel on seafront free wifi in room.

co but if we had booked direct for the same price we would have received free parking and free breakfast we

just note about the parking, since we booked 3rd party, we have to pay extra

was given a room next to staff laundry on the first floor and they started spin drying at 7:30am

wifi was just about ok but not for streaming films

late check out also available which is very convenient

reception staff, excellent kitchen staff-very helpfull especially when you are with small kids who are not eating

refundable deposit, but overall lovely stay breakfast good as always i thin making guests pay for parking aswell

wifi signal was not very strong

this trip alone with 3 kids i did wonder how staff would react but they were great with the children and the

had a lovely cosy bar and resturant area

wifi didn't really work, and phone signal in the area was very poor

free wifi

a large group of us had breakfast to celebrate a family birthday and it was excellent

bin facility was limited the cut off for food in the evening seemed a bit early wifi details and instructions

the swimming pool, also had a kids paddling pool next to it, was great for my 2 year old

the food in the bar area was very good and drinks are reasonably priced and the pool was great for a swim before

the showers and jacuzzi wasn t working in the day we used pool

walls quite thin lots of stomping above and hearing kids and phone alarms.

location was perfect for a morning run on the beach and activities for the kids

maybe more kids choices at yours pubs menue

the spa was dated and the parking was very tight

hotel was lovely inside, spa bit was nice

had a great stay - breakfast was lovely and everyone was great with the kids

wifi wasn't that great, was barely able to connect to it from my room

friends felt the pool opened too late and closed too early

outside pool was lovely

comfortable and very clean, great views from restaurant and bars/lounges, lovely outdoor heated pool and plenty

breakfast quality ingredients pool and spa great,close location to the beach

had to go all the way downstairs to the laundry room very far from my room just to iron my clothings

the toiletries were placed very high on the wall so struggled to reach them, impossible for the kids

we stayed out in the works room which was great if you have kids

i had works room which was more than enough for 2 adults with 2 kids

no food at all in the evening. only bar was open and no snack available at all.

bed very uncomfortable kids couldn’t sleep well

good value for money clean room breakfast was great staff was good

liked the breakfast

my daughter particularly liked george one of the staff who did the breakfast, she thought he was brilliant

the parking at this hotel was expensive 20 a day, breakfast was expensive @ 14

bar overlooking the sea

the hotel and swimming pool was super lush. the staff were amazing and it was perfect

didn't see a jaquzi but then didn't go to pool as its so small and had what looked like kids lessons going on

very comfortable bed and , helpful staff, excellent free wifi.

the sister hotels had facilities for the spa and another sister hotel had a treatment room it would of been nice

tv & wifi in the room worked perfectly

my advice is if you have a pet, don't consider this hotel

no room service after that time

kitchen closed to early

the access to the gym, sauna, and indoor pool at the sister hotel was nice

noise of the kids who have swimming lessons in the pool a good part of the time it's open

ged and jane were very accommodating, helping us get our large van parked safely on the front parking area

parking was good and walks to the beaches, sea, food and restaurants very close

limited space for parking

only minor little niggle was the parking was a struggle on late saturday having to park around the corner,

amazing decor, homely. easy check in and parking on the drive

no evening meal options or room service.

expensive drinks in bar so did not use this facility

had to repeatedly sign in for wifi

plenty of hot water, wifi and smart tv plenty of tea, coffee and biscuits etc

good complimentary toiletries, comfortable mattress and good breakfast, free parking and free wifi, excellent