we loved the pool and gardens as well

under 6 years signposted not to use spa - parents used it as their kids private swimming pool, some even left

there could also be improvements to the car parking as it was difficult to find a spot

the parking area was a bit tight getting out.

kids could open the front door. no safety latches etc.

not have been more helpful and allowed us full access to all the hotel's facilities including the pool

room was lovely. pool was quiet. not many kids. close to beach

lovely big balcony with spa & the awesome gelato place right out the front

when we entered for breakfast they wanted to charge 25 there was a weddingparty at which time parking was not

location and one of the best spots in palm cove to breakfast and dine with a stunning outlook

free wifi connection was strong

laundry is not include shuld pay extra for

was quite quiet considering close to busy bar and shops

wifi included at apartment

beach was across the road pool was warm and inviting the spa was also a bonus

parking a little far to carry luggage to and from

gorgeous big pool and plenty of parking

the fantastic pools, the covered parking, quiet, safe and even a cafe

a cafe or bar would be nice near the pool

next to bar so could be a little noisy

having to leave, slow wifi

perhaps the bathroom a little small and the kitchen could have some plastic storage containters

our room was so comfortable and the resort facilities were excellent - the pool and swim up bar were particularly

the swim up pool bar was the winner for my wife and facilities including gym, serenity (child free) pool

the bar didn't open until 11.30am - would have been good if it opened about 10am for smoothies.

had a 2 bedroom unit, with full kitchen & laundry facilities

parking is a potential problem, as nearby restaurant parking was limited, and restaurant patrons

our room was very clean and we enjoyed the swimming pools and it was certainly handy to have the gym downstairs

property was clean and well maintained. kids loved the different types of pools.

free wifi was terrible. didn t really work in our room

short walk to several cafes/restaurants - a bath tub was an added bonus - plenty of undercover parking and street

good parking available and access to public transport

sad about the spa not in operation

rooms were large and equipped with airconditioning and ceiling fans and the patio overlooking the pool was a

parking is not very convenient.

young fellow who was working the bar and looking after check in was a delight

wifi signal and connection, noisy surroundings caused of the kids playing and shouting on macas

good bar good atmosphere

wifi didn't connect fast

room was quite clean however the kitchen had a large pile of dead ants that had been there awhile and there was

family suite with desired kitchenette, newly decorated bedroom and stylishly renovated bathroom, very comfortable

plenty of parking

very helpful staff, good wifi

our stay was not in school holidays and we didn t realise the karts and mini golf were not available

restaurant and pool bar had a fantastic relaxing vibe & food was great

great kitchen area. full size fridge.

they did not give the correct wifi detais to start with but that was easily corrected at the desk and she visited

rooms where a lot bigger and cleaner thwn expected, with a big spa bath

friendly staff and wonderful spa room.

best for families with kids.

in front of our room there was bed pool everywhere and the shower was too old to use.

fittings, missing window coverings, no lock on sliding door, mini fridge froze everything, zero wifi

mould in grout of pavers around pool

free car park : you cannot find a parking space , because it is always full

everything is very dated. wifi was not working sometimes. only 3 beds at the pool.

kitchen

wifi was horrible

wifi is fast

poor wifi

the receptionist said kids eat free but i got charged for them 2

place great clean tidy rooms great view great staff and easy parking restaurant also beautiful and a great

i could not connect to the wifi and had no wifi details in the room

on site guest laundry

great price for a family stay. we loved the pool and spa area. happy hour was amazing at the bar

very quiet the pool was clean and looked so tropical the laundry was cheap to use, car parking was ok some

kitchenette, nothing to cook on in room

the rooms were crispy clean and comfy pool and laundry service

the in house restaurant was very expensive and we couldn't find the room service menu

clean room - fantastic views - central location - beautiful meal served in the room (room service)

got the beautiful view of beach , rydges is at very good location ,food was very good a nice pool i must add

the pool and the grounds are excellent

loved the friendly staff, the comfort of the hotel and the kids adored the awesome pool

great staff room had kitchenette and large fridge hotel was quiet and relaxed

few unhelpful staff, our room had no sitting area which was hard with kids and the windows had no fly screens

pet friendly and close to the airport.

parking breakfast pool and bar laundry ezy access

was no kitchen sink which made it awkward to fill the kettle and you couldn't leave the air conditioner

she did not give us any instructions, wifi, breakfast times

restaurant and bar not open. could do with another blanket available.

liked the unit fits us all but many little crewling bugs on the tables dinning table and kitchen

the family apartment had two rooms and a kitchen

the spa bath was so comfortable and

large rooms, small but intimate swimming pools, very quiet. laundry room was great

awesome value for money, had laundry facilities and the rooms were really clean

location, size of the room, laundry to dry wet towels and friendly staff.

staff very helpful. wifi excellent

the hotel for the sole purpose of the wifi to update my laptop to new windows

pool was under renovation and we couldn't use it

beautiful big park across the road which is a great spot for kids and walking distance to the main esplanade

at the beginning of the board walk easy walking distance to the harbor (15 min) simple but nice pool nice balcony

the pool was great and refreshing and really nice done

view and the comfort and the pool

and apparently room service only comes every 7 days

pretty clean, parking is free, wifi signal is strong

secure parking, laundry, kitchenette

the only slight issue was the tv didn't work with the wifi (& the wifi was a bit slow generally), meaning

the breakfast buffet was a nice addition for a very reasonable price

the laundry facilities were good and the staff were quite helpful and friendly

i had a swim in the pool, which is pretty small

the room come with tiny kitchen and fridge allow her prepare simple meals

to the touristy area found a restaurant within four blocks, then another couple of blocke to the pool area

breaky room, pool

perfect location, wonderful staff, the best buffet breakfast, clean, efficient, and accommodating staff

amazing location and room, perfectly clean and well stocked mini kitchen.

free, fast wifi was greatly appreciated as well

hotel has excellent pool facilities that are suitable for both adults and kids, making it a fun experience for

the price i would have expected a bit better room service

, has a mini kitchen and coffee making

loved the swimming pool

this place should have a communal kitchen to get a 10/10

car parking

bedroom,bathroom and swimming pool

rooms cleaned and tidy, kids loved the pool and the parents enjoyed the bar

there is a guest laundry where one can self wash their clothes too

bar overlooking sea

the gym / fitness centre was a good size, and included gym towels, cold filtered water, hand washing

on site laundry room, room service, on site restaurant, bar/liquor store

little like wifi weak

and polite check in lovely and clean love the fridge facility love the bathtub nice sheets great parking/security

location staff friendly pool good for a dip (spa was empty) room was spacious ac was a bit noisy but we didn

the tiny gym and the cleanliness of the morning buffet

lovely rooms - easy parking - great location - reasonably priced - will be back

communal laundry to dirty to use

no stove in the kitchenette

wifi was coverage was bad, need to improve.

loved the bedroom, and the kitchen was lovely, i enjoyed my stay here, i felt comfortable and the ladies at the

could not cook in the room with kitchen inside apart from a microwave.

24 hour room service was a welcome addition after checking in late and our meal was devine plus delivered

the size of the room, bathroom set up, and little kitchen area.

points near the bed, & complementary biscuits, we didn't know how to connect to wifi, the staff on arrival didn

the bar was great and staff there so lovely and

the pool at the novotel was better

swimming pool was too cold.

the gym and the pool

great hotel facilities like pool and bar too

pool, gym, clean bed, clean bathroom, great location on the esplanade

room amenities like wifi, tv and phone connectivity can be

charging extra for wifi levels or to have your room cleaned daily, just doesn t cut it in my opinion

the dinners at the roof top bar were abit expensive

it s outdated and looks like a little kids surf brand logo

bar breakfast was lovely and staff were wonderful

loved having adjoining rooms for the kids. very modern, spacious and comfortable rooms.

pool in the shade

the parking was excellent and very convenient

great staying here, nice room with a little kitchen, microwave, fridge, utensils and plates so we were able to

everything you could need in a fully equipped kitchen

the room was great. pool and area was lovely too.

the room and bedding and bathroom and kitchenette

photos also really old and dirty everywhere paid for a carpark and it was full of rubbish and old kitchen

the best wifi connection i've ever had away from home

the wifi is not free and expensive.

we were able to do our laundry there

the back yard (room service/restaurant) is good but tad

the staff went out of their way organising laundry services between check ins and looking after our luggage

only suggestion would be an upgrade to the pool bar

room service wasn't value for money

the bar area closed by 10.00 pm each night that we were there.

have been better if had laundry facilities, parking & pool - but we were advised we could use the laundry and

room, great pillows, ample tea and coffee in the room, lounge with coffee machine, free modern laundry facilities

best location, central to everything. wifi worked 100% comfortable bed

location, clean, great wifi, kettle with tea and coffee, awesome room

) wifi was fast and the shower was great

the kitchen was always spotless, and staff were helpful with booking tours

time you could here a bit the musik a the room( the room was 1 floor and the window was above the bar ) , but

wifi was a little poor sometimes it would just disconnect me to the wifi, happened at least 5 times

the laundry would be better if it's in the same building as the hostel

facilities available were handy- ladies room and gym

i was getting a 400-dollar awesome room, something to be romantic in, and to experience seeing my kids after

can hear every conversation & door opening/shutting in the corridor, the kids running around upstairs and the

seemed very quiet, it would have been nice to have more people for my daughter to see other kids

breakfast was $25 for adults $15 for kids and was delicious

the pool was great

to pick-up point for tours, clean, spacious room, nice breakfast, good sized swimming pool, guest laundry, and

restaurant and pool area were nice, reception was friendly and helpful

swimming pool is great

cheeky cocktail in the hotel bar before going out

all hours access laundry room friendly staff lots of space microwave and plates

clean and swimming pool

were in the room, poor cleaning facilities and poor room service

phone in the room for room service wasn't working so couldn't call anyone to change the sheets, bedspreads and

had family from interstate attending a 21st birthday that was held at the paddock and restaurant bar which is

handy location. variety of sleeping options. everything we needed in kitchen

itself was a bit hard to find, easier to find the bar and ask the staff there but not a major - everything was

i didn t like was didn t have kitchen where to cook or have microwave to warm stuff in there

v and wifi works perfects

secure parking

for who want 2 queen size bed in the same room like our family have two kids

the pool area is very big and comfortable

2 couples two different style of rooms, booked both at the same time, only wish we had a laundry

wifi was poor

excellent breakfast

enough parking and bar too low for my 4x4 vehicle to get under

the room excellent space and view and really comfortable bed, breakfast yum

it would be nice if you asked guest if they wanted alcohol in the bar fridge or not

pool area needs more shade

the facilities are very clean, and i really appreciated the 24-hour gym with plenty of equipment, as well as

pool area was clean/tidy and great for all ages

wifi was a little trouble.

had a huge one bedroom apartment with a well equipped kitchen and a feeling of space and a home away from home

the wifi was slow

kitchen was outstanding and had everything in it we needed

was given extra blankets for kids

everything. room service. cleanliness

wifi didn't work at all, and the phone reception in the room was very weak

on the second day we wanted to use the laundry which we had been told by chloe was open until 6:30 pm

wifi - terrrible , in fact non existing .

wifi a bit iffy, no breakfast tray on weekends.

was great and plenty of room for our family to share together and kids loved the swimming pool yes definitely

room service 24/7 house keeping was very friendly and great

of the kids activities were unavailable eg

staff were amazing. went out of their was to help with some sporting laundry we had.

friendly staff. location was right for us. great room service when needed.

was a wonderful facility to stay at, wifi included

such great value for money. pool was lovely.

bathroom needs updating. 1 light near the mini kitchen wasn't working

staff were very helpfull, loved the free ev charging option. location was handy enough.

the pool for the kids

kitchen needed a more thorough clean

the resort itself is magnificent from the showers, to the private pool, to the indoor/outdoor fountains and

great kitchen, entertainment system and everything you need for looking after yourself

restaurant and bar were completely closed for the whole time we were there but we weren't notified beforehand

wifi was not working in all the villa and the speed was low food in the restaurant was not good at

elevator and laundry facilities available for use

restaurant and bar was good

wifi a bit dodgy in the room.

and do own laundry with good machines, 1 hour to do both wash and the dry of a clothes

of a struggle with the limited parking especially when you have a lot of luggage and children

buffet breakfast was average and the kitchen in the apartment did not have a scourer or chux

light in the quest laundry is not working there is no light in one of the pool at night (the small one next to

no breakfast prepared

kitchen and laundry was very handy to have in the apartment also

closing pool bar at 3pm when notice says it closes at 5pm. no reason given

and then couldn t find them to give them back to me, i was travelling and needed them for my kids

gym needs update

pools,room service. cleanliness

complaint was the on site restaurants didn t really cater for kids for dinner

pool was great, lots to choose from and clean.

the pool is awesome

kind personel, washing maschine, pool, very clean, new rooms.

really clean & comfortable rooms - warm & welcoming staff - beautiful pool also - plenty of parking was a big

spacious and modern, loved the pool and bbq facilities, good value for money and free onsite parking which made

the parking can be a little tight for larger vehicles

:( nice pool, free parking

well equiped communal kitchen and laundry and even a carport for your car

at a guess may have a parking issue if it got busy it is park anywhere you can find a spot.

good shared kitchen facilities, ping pong table, games for kids, clean pool, laundry facilities and beach towels

room and nice to be at a hostel it was a real surprise packet great pool great host and a great room with a

experienced some wifi interruption but this was no fault of the motel or staff (workers repairing the fence of

staff, beautiful clean, fresh rooms, plenty of space, really close to town, free parking onsite, everything we

strongly recommend for families traveling with kids

facilities were fantastic especially when travelling with kids

wifi good in room

great location with good undercover parking! room was large and comfortable.

pool and apartments

undercover parking was a bonus as well

basic cleaning equipment for longer stays, maybe a broom, brush and shovel and something to clean kitchen benches

lovely to have a fully equipped kitchen and a spa too

secure parking

location, spacious living and kitchen area, loved that the 2 bedrooms had their own ensuite

location, room and pool

pools were fantastic for the kids

wifi was free if you signed up to accor