resort is very large, with more than 300 rooms, 3 swimming pools, and 2 restaurants that are very delicious

laundry facilities are good

for the wifi was the only problem i had

restaurant and pool bar had a fantastic relaxing vibe & food was great

for private travellers parking was in a car park out the front which was nearly 100 metres from our room

there was good wifi

my kids loved the pool area they spent quite a bit of time there

first 24+ hrs the hotel internet connection & wifi wasn't working

camera on the parking lot.

good cleanliness, good kitchenette,spacious rooms

i couldn't get the wifi connected to my phone but beside that i thoroughly enjoyed my stay

good bar good atmosphere

parking space to turnaround and security a concern.

kitchen facilities and spacious 3 bedrooms

undercover parking and could park right outside our door

view was incredible- watching the beautiful sunrise nice big kitchen lovely friendly staff on front

the pool needs sun

no wifi, no hot water to shower

there were not enough parking spots but parking on the street was good

staff were so keen to assist, and even took time to allow us into the kitchen well after hours

in front of our room there was bed pool everywhere and the shower was too old to use.

fittings, missing window coverings, no lock on sliding door, mini fridge froze everything, zero wifi

the pool/spa was cold. the gym was not in the same building.

lack of utensils in kitchen.

(outdated tv, wifi is intermittent , parking is opportunistic, freezer not working etc) certainly up to

spa was cold water which the kids didn't

place great clean tidy rooms great view great staff and easy parking restaurant also beautiful and a great

would be nice if laundry facilities available at night be good if we had a map of cairns especially for ones

parking was a bit short around the place

room was great ,overlooking the pool

fantastic swimming pool/spa and fast free wifi kept the

car parking is not big enough to park bigger car and parking is limited too

staff very heplful plenty of parking

very clean and tidy, lots of parking

the 3 bedroom apartment free wifi kitchen, fridge , washing machine line to hang our clothes made our stay so

breakfast is good and adequate parking

a big thing but the pool was a bit dirty but that is not a big thing that was the only thing i could think

having been here for a week and then staying for another week, i had to use room service or takeaway

room service - our meals were beautiful and of good size and not overly expensive

travelled with young kids and the only disappointing thing was a few days the lifts didn t work and i asked

guest laundry facilities aren't much good- just two washing machines and two dryers for the whole resort

basic restaurant and good room service choices

up for no shower curtain, spa was dirty, drawers fell apart, advertised restaurant & cocktail bar weren't

per title, rooms are comfortable and surprisingly spacious

there were cockroaches crawling around in the mini bar and on kitchen walls

parking was a bit small

location is central but about 1km from the nightlife precinct (restaurants, bars, markets, lagoon etc,) good

breakfast okay

i was on a ground floor and the balcony was damp as it is below the pool level deck

good cheap breakfast, great coffee

pool and spa area was perfect to relax after long days out exploring

super wifi

wifi!

parking limited.

staff very helpful. wifi excellent

location, size of the room, laundry to dry wet towels and friendly staff.

plenty of room and lovely, comfortable and clean. plenty of parking.

toast crumbs in the kitchen cupboard, apart from that, very happy

there was a shared kitchen with a large fridge, a microwave, a proper sink and a kettle

location,and kitchen

tv in the main room would not connect to wifi

upgraded our room, allowed us late check out. friendly staff. great pool to cool off in.

having a guest laundry & dryer is a plus

kids got to eat free for continental breakfast and with the free wifi we were able to save our

great location, clean comfortable rooms, laundry room and a lovely clean pool.

the pool was great and refreshing and really nice done

pool was under renovation and we couldn't use it

great parking. neat and tidy. excellent value. keep it a secret......

wifi was strong with electrical sockets next to the bed

was a lovely room had everything, tidy the only set back was parking but otherwise very enjoyable place to

pool

kitchen sink would've been nice, but given the size of the room, it would've been a problem

free, fast wifi was greatly appreciated as well

only thing i could fault was the rocco bar food service

the bar is on floor 12 and we could hear chairs moving above us

loved the ocean view and the gr8 pool and spa i mean everything was really really great we will be back

no laundry facilities on

great location, quiet rooms, really comfy beds, decent gym facilities, friendly service

gym closed

and polite check in lovely and clean love the fridge facility love the bathtub nice sheets great parking/security

the tiny gym and the cleanliness of the morning buffet

room service was not good

pool is closed - but we were able to use the pool at the other hilton

breakfast

daily room service was poor on one day

pool area fantastic, clean, tidy, always heaps of towels

pool was far too cold , also the spa , no one swam in it , such a shame for a lovely setting

because of you we avoid a fin:) the room was clean, confortable and there is some kitchen equipment , the

i didn't like was the dripping kitchen taps and the hard turn off to stop them dripping but we used the drip to

didnt get the chance to check out the laundry service

very close to the lagoon/pool, night market, rusty's market, cairns lake central mall, cairns acquarium and so

not enough powerpoints for kitchen appliances not being able to cook own food

we had a view of the pool which was easy to tell the kids to come in and get ready for dinner

pools are ok

room service left a heap of clean towels in the bathroom basin and was not stored away in correct

24 hour room service was a welcome addition after checking in late and our meal was devine plus delivered

amazing cc bar and grill was amazingly delicious ud83dude0b couples night away without the kids

room service was great

too much chlorine in the pool.

room amenities like wifi, tv and phone connectivity can be

the facilities were excellent with a gym and pool and all the bars and places to eat on your door step

if you travel with a family for a week, having affordable laundry facilities would be great

air con excellent in the heat and strong wifi

wifi was not included with the room which i did not know at the time of booking

staff, view, parking, wifi, cleanliness, amenities were top notch

parking on premises, wifi didnt work, rooftop area is stunning but the staff there didn't let us have our takeaway

a minimal issue we had was that a kitchen bin (aside from the small bathroom bin) in the room would be very

the wifi is not free and expensive.

location for my visit, close to shops and cafes, guest laundry available, good meals

laundry room was good and both washer and dryer worked

the kitchen wasn't operating when we were there, but the big large balcony off the kitchen are is

laundry machines on our floor were out of order

very clean and comfortable great location easy walking distance to most things easy off street parking hassle

walkin shower, no laundry, no service to room 1 week stay, no gratis 1 hr late checkout, some early morning

manager at the esplanade, arguing over wifi conception

no room service daily

limited car parking, but we found parking close by. our air conditioner was a little noisy.

top floor kitchen was nice and quite most the time

social atmosphere with a huge bar and pool area

why is a laundry so expensive, i am poor

the hostel s facilities are amazing, they have a massive pool to relax by, a gym to work off the party calories

room service menu not as advertised, drinks not available and food was delivered without any

to pick-up point for tours, clean, spacious room, nice breakfast, good sized swimming pool, guest laundry, and

need one or two washing machines for laundry if possible

location, cleanliness in both room and public areas, free and fast wifi, comfy beds and the pillows were comfty

aircon in buffet not cold enough no mini bar bathroom door and shower door collided

would be to have a second washer and dryer as at times there were 3-4 others waiting to use the laundry

wifi worked well

on site laundry with preloaded detergent and softner

being so close to center of town and supermarket with little kids, room was cleaned well and pete was super

laundry:-(

have been better if had laundry facilities, parking & pool - but we were advised we could use the laundry and

the back yard (room service/restaurant) is good but tad

internal laundry service would be helpful.

we could not have a room service

room service wasn't value for money

breakfast great, juice bar was an added bonus

location free wifi clean staff i would like to thanks tony he was helpful member in this hotel

the pool area is very nice, a bit small but is all you need really

swimming pool was also very nice

wifi wasn t that great

only change i would make would be the access to room service

excellent location for travel, free wifi, channel tv, kitchen

was very basic, stayed for 3 days but no room service to top up soap, tea or coffee during stay so ran out

undercover parking would have been handy

easy to parking the car

wifi worked

great gym as well

ordered medium rare steak room service and steak was over cooked and could not eat, i phoned up kitchen spoke

need free wifi

the laundry and the gym was shut while l was there

the bed was very comfortable, room service was great and the buffet breakfast was excellent

excellent location, well maintained facilities, impeccable room service, amazing breakfast, morning coffee and

the swimming pool and spa was a winner with the kids

excellent location, well maintained facilities, impeccable room service, amazing breakfast, morning coffee and

the pool area had plenty of lounge beds and had a box of swim toys ie noodles for kids

and they add little things that the kids like (movie nights outside at 6pm and a little net in the pool for

the rooftop pool was great too

location was good and pool was great

the great kitchen

the rooftop pool was great also

location and the upgrade to a one deb apartment with laundry and kitchen.

the property was easy to find, great parking and comfortable

laundry was dirty with machines out of order

i loved how the kitchen is separated from the dinning table and lounge

convenient and undercover parking

nice and clean friendly staff with bar and restaurant adjoining

wifi didn't work at all, and the phone reception in the room was very weak

everything. room service. cleanliness

on the second day we wanted to use the laundry which we had been told by chloe was open until 6:30 pm

wifi a bit iffy, no breakfast tray on weekends.

wifi - terrrible , in fact non existing .

laundry was a good option as well

needed coins for laundry but reception had closed (around 9pm) so needed to go to local iga

poor maintenance and poor room service. no breakfast service

it was also $8 for a load of laundry, the most expensive of anywhere we stayed to date

staff were super friendly and we found the facilities awesome laundry pool ect..

personally i would provide better equipment in kitchen but didn t detract from our stay

and i love that it's an apartment with a separate bedroom, laundry facilities, plus everything you need in the

spacious, next to beach, nice pool and gardens, close to cafes

short walk to several cafes/restaurants - a bath tub was an added bonus - plenty of undercover parking and street

a few steps to the beach, with spacious condos featuring balconies, full kitchens, and in-suite laundry

wifi didn't appear to be included, so just as well i have my own mobile internet as back-up

me and was very nice , i will definitely be booking there again bit this time with my partner and kids , location

facilities were excellent and unbelievably clean and well taken after, the pool and barbecues are a delight,

could of had a spa an more toilet paper towels ect

staff were very helpfull, loved the free ev charging option. location was handy enough.

great facilities in the unit, kitchen, large fridge and laundry facilities

central to the beach, very comfortable beds. plenty of room in the living and kitchen area

a couple of items in the gym could use some maintenance

free wifi was terrible. didn t really work in our room

comfy studio apartment on site laundry and great pool area

good size room, location close to reception and pool, quiet and very clean.

apartment with a comfort bed, good kitchen and lovely view of the pool

great one bedroom apartment with a view of the pool

provided replacement kitchen washing up detergent, bathroom toiletries and information as required

excellent parking available close to my room

parking i the underground parking lot

the view from the restaurant was so lovely and gorgeous to sit there for breakfast after your sunrise walk on

breakfast was great ...and location....can t beat perfect

location and one of the best spots in palm cove to breakfast and dine with a stunning outlook

geraldine was very helpful with booking tours and the staff at breakfast were so friendly happy and polite

kitchen very well equipped

couldn't get onto the wifi system the whole 2 weeks

50m pool (plus other pools for kids), friendly staff and management, quiet, not crowded, 5 minutes walk from

retreat away from the main esplanade but only 5 mins walk away rooms are so big with full size kitchen, lots of

wifi almost non-existent. furnishings very tired.

beach was across the road pool was warm and inviting the spa was also a bonus

problem was the parking due to the street closure which we didn't know about until we tried to access the street

pool, location, parking, great service

rattle and hum bar nearby is excellent for food and drinks

laundry is not include shuld pay extra for

the pool bar was great! enjoyed the gym as well

the staff and facilities being decorated in easter and lots of easter activities for adults and kids

kids were very noisy and found it hard to relax

only 3 small negatives was the spa jets were out of order at the time but u could still sit in there and a better

great big room lovely kitchen living space, bbq on balcony was nice added