swimming pool was also clean and nice

spacious and modern, loved the pool and bbq facilities, good value for money and free onsite parking which made

also the wifi didnt always work, not a problem for those enjoying holiday but not great if you were relying

a 20 minute walk to the busier area so if you don t want to walk maybe don t stay here, the wifi didn t

adequate parking

also, the gym and the lap pool are a 10min walk away (and on the other side of a busy road) and the shuttle

the gym was very out dated and bit dirty. the pools were a bit old as well

better gym facility is my only advice

gym the too far away to bother

beautifully located on the golf course

all areas including pool well kept and clean

close to town value for your money great restaurant and bar with a pool

pool was clean

loved the pool, table tennis table and heaps of different areas around the place to relax and put your feet

the laundry facilities were timely

pool bar was lovely and the staff that worked at it and at the restaurant for dinner were lovely

wifi

the pool and facilities for kids was great

the staff were so friendly and the pool bar was really nice

may need to iron out some kinks in the kitchen/quality of coffee at breakfast , but overall we had a fabulous

spacious, with a mini kitchen with sink, microwave and good size fridge

the studio had everything including car parking at our door

a great location, walking distance to shops, free parking, and the rooms felt really well maintained and clean

the location is amazing. very nice clean and comfortable. highly recommend. also laundry.

wifi a bit temperamental but this was due to the location of port douglas.

pool was small and old with a really rough textured surface that could actually damage your skin

spa bath

size rooms with full size kitchen and laundry but we booked a two bathroom apartment but only got a one bathroom

plastic wrap on remotes etc for covid safe was not eco friendly. no laundry detergent in suite.

good size rooms, off street parking 1

location, room and pool

to have a swim out pool balcony and hardly used it because of the state of the pool and all the kids blow ups

overall general update of furnishings , kitchens and bathrooms

& spacious room, very comfy beds and a spa on the balcony, which was a lovely surprise

pool was a little dated but not too bad

the spa bath overlooking the bedroom and the lovely views from the balcony

the room was a dual key 2 bedroom with spa bath

great spa bath

parking easy, and friendly staff

we are a family of 4 and loved having a room with a king bed, kitchen, bath and eating area all to ourselves

gardens, clean nice room, convenient & nice cafe / restaurant, great day spa & lovely staff

and relaxing, beautiful resort, ponds, water, swim up bar, restaurant, beauty spa for that massage

a room service plate from previous guest sat outside our room for 3 days, never picked up

we also liked that there was a laundry facility

netflix and prime was it works apart from that the staff and amazing especially in restaurant and bar nothing

facilities were great and the added water being brought to the pool area was a great touch

villas are amazing, open spaces, perfect

beautiful private spa in our unit

lived 3 nights without any housekeeping service, we left some unwashed plates @ kitchen but the hotel charged

the openness and private swimming pool

liked everything as my granddaughter s enjoyed the swimming pool the only thing we didnt like was that you parked

was great but the kids loved the pool the most

cleaning and boats with trailers were allowed to park where they blocked access to the close parking for our

close to a creek; lots of mosquitoes. pool need some cleaning.

loved the pool kids didn t want to leave! comfy beds

it would be good if the wifi could be improved.

there was an outside communal kitchen to prepare basic meals

clean, well cared for property, location good central to everything, parking available.

no room service- no where to hang more than one towel.

having any kitchen facilities or even plates or cups was inconvenient even tho the communal eating area was

i got a massage in the spa and i couldn't recommend it highly enough

the beach via the back gate spotless clean in our 1 bedroom spa apartment nicely furnished well equipt full

next to bar so could be a little noisy

the kids loved the myriad of pools

everything. fabulous lap pool

the spa on the balcony facing the pool was spectacular

some kitchen drawers and cupboards need a better clean

room service would be great

bedroom was amazing, really confortable bed and the spa on the balcony was awesome

parking the car

location, great staff, early checkin and convenience of parking space

great clean facilities, excellent wifi, park the car and forget

being a 34 room only resort means no hustle and bustle for bbq and pool usage along with more in touch with

lovely pool and guest outdoor bbq area

laundry room located in carpark also

upgrade necessary for breakfast

the help yourself bar honesty system

location and one of the best spots in palm cove to breakfast and dine with a stunning outlook

the bed was very comfy and terrace spa was awesome

paying to use laundry

great for the kids and adults

loved the pool side location, the pool and the spa

easy to access location with car parking

the pool was gorgeous and i loved the spa bath

car parking was

it s very family oriented with heaps for the kids to do

the kids absolutely love it having three pools, mini golf, and pedal carts gives them plenty to do and

for private travellers parking was in a car park out the front which was nearly 100 metres from our room

don t mind a bit of a slow wifi, because you won t be needing it ud83dude01

restaurant and bar area was great

we could not used the wifi because of an unsecured network.

parking was nice and close to my room

great kitchen area. full size fridge.

best for families with kids.

me and mate stayed in rooms 208 and 207 well clean and near the pool

in front of our room there was bed pool everywhere and the shower was too old to use.

fittings, missing window coverings, no lock on sliding door, mini fridge froze everything, zero wifi

free car park : you cannot find a parking space , because it is always full

there were not enough parking spots but parking on the street was good

pool had work mess in it

would have liked if the many cigarette butts around (and in the pool) were removed

kitchen

spacious room restaurant and bar locely outdoor dining

great room service menu and prompt service

loved the pool area and bar outlook over the esplanade

bar and restaurant has afternoon happy hour and relaxing to log onto wifi

room service on the night of our arrival was very good and the staff were very patient

wifi was a little slow and i couldn't log into netflix but all other streaking apps worked

and leaya are the best walk to shops esplanade marina close to hospital huge rooms with bonus kitchen sink great

fantastic swimming pool/spa and fast free wifi kept the

had lots of utensils in the kitchen it felt spacious and very clean in the apartment good location to walk to

also a free laundry - no charge for the washing machine and dryers, which is amazing

lovely pool area and laundry on site

excellent staff ,good location,spacious room,view ,laundry facilities.

large balcony, great vending machines & swim up bar in large pool

room service was an option too for breakfast

bar and restaurant facilities on site

outside gate slamming after hours and people smoking outside my room

included wifi and continental breakfast.

great staff room had kitchenette and large fridge hotel was quiet and relaxed

a bar downstairs, a pool and breakfast included in the price

we arrived early with the kids after a 3:30am start

up for no shower curtain, spa was dirty, drawers fell apart, advertised restaurant & cocktail bar weren't

she did not give us any instructions, wifi, breakfast times

easy parking

as i was staying for 3 weeks, i did my own laundry outside of the hotel

laundry was accessible beds comfortable reception was pleasant and

a bit far from the centre of town. would have liked to have breakfast.

great location . good easy parking .

secure parking, laundry, kitchenette

kitchen had fridge, microwave oven, electric jug and tea and coffee

room meaning to keep the bedroom cool we had to leave the door open which wasn t great with the kids sleeping

place is quiet, good wifi, good shower pressure

small parking area off street.

staff were great, kids loved the pool, easy 5 minute walk to the start of esplanade board walk and beds were

everything was amazing, especially the pool in the night!

location, size of the room, laundry to dry wet towels and friendly staff.

we also used the guest laundry which is really convenient

pool was under renovation and we couldn't use it

beds were comfortable, great view of the ocean, wifi was good, rooms were clean, staff were friendly, good

with the checking in and out times, great location if you have younger kids and a good night

establishment a walk here there n everywhere new pool area looks so spiffy right opposite muddies kids water

what's not to love about a totally clean, pleasant room with a balcony and a spa bath

spa bath , my partner proposed to me

had two bedroom with kitchenette

error message due to wifi kept coming up

tv in the main room would not connect to wifi

breakfast was really nice. location was perfect. the room was superb.

rooftop bar was lovely

grateful for the upgrade to the suite, i found it bizarre that there were no supplies with the kitchenette

room service to stay a little later

clothes laundered as website showed incorrect details however amelie found a solution & organised laundry

laundry

car parking

was a lovely room had everything, tidy the only set back was parking but otherwise very enjoyable place to

pool was lovely and clean, the room was quiet being down the end away from road noise

very welcoming and friendly place with on-site laundry.

breakfast

kids liked the ping pong table and the barra in the pond

on site laundry room, room service, on site restaurant, bar/liquor store

hotel gave us free drink coupons for one night and the hotel bar (outside and inside) was usually busy

we enjoyed the facilities and took advantage of the gym

wifi keeps disconnecting every single min. otherwise, good to stay.

availalbe gym, great location.

parking was a bit of a squeeze. other issues were external to the property.

the location, pool, rooms really good.

beautiful location,very clean , friendly staff and daily room service

there was no wifi in the room!

a good laundry,close to all things in the cbd

ud83eudd70ud83dude0dud83eudd70 we also love how close our room were to the pool area

a code, needs repairing, there wasn't a clothes iron and ironing board and you cant access the wifi from the

no wifi in the room.

only had access to the smaller pool. the bigger pool looked more appealing on the photos

excellent service location room and bar restaurant

like the modern design, comfortable bed and that it has a laundry area, as we stayed for more than a week, that

loved that laundry was available

was perfect for walking to everything we needed, two bedroom/two bathroom apartment with laundry was perfect

restaurant and bar facilities.

the wifi range because where our room was we weren t able to connect to the wifi well

for who want 2 queen size bed in the same room like our family have two kids

poor wifi

good bar service

the staff were friendly, the pool was nice to cool off and the room was awesome with a good selection of movies

excellent room facilities including usb ports, netflix access from wifi using the room tv

food menus (particularly kids) very limited. very dim lighting at night time.

swimming pools were both really cold

s close to all the key places in cairns walking distance, extremely clean and has a really nice gym and two

excellent location for travel, free wifi, channel tv, kitchen

professionally equipped laundry is a big plus

had family from interstate attending a 21st birthday that was held at the paddock and restaurant bar which is

not great wifi connection

the information book inside the room had information about room service yet the food they advertise was not

the kitchen provided a great take out brekkie as we had to leave for an early flight

we asked for bowls for the kids, had to get them ourselves

i was also unable to connect to wifi from my laptop

and couldn t find a knife or other kitchen utensils

close to everything you need in town such as woolworths mcdonald s for the lazy nights with the kids, esplanade

3 bedroom apartment was more than big enough for 3 adults and 3 kids

no in house minibar, room service or restaurant.

no room service

laundry service would have been handy

we stayed 2 nights parked our car in secure parking and left it there and walked everywhere

photos also really old and dirty everywhere paid for a carpark and it was full of rubbish and old kitchen

laundry machines on our floor were out of order

no wifi in the room.

the best wifi connection i've ever had away from home

the wifi is not free and expensive.

only suggestion would be an upgrade to the pool bar

the staff was not just friendly, but warm and very attentive and love kids

good pool area, friendly staff and great next door to the marina good bar overlooking the water

view was amazing as well as the bathroom, bed, pillows lol, aircon and wifi

beds were hard and wifi wasn t very good.

good entertainment every night. good food. super wifi :d

wifi and pillows

located in the city big reception area nice pool facility nice music playing nice nightclub environment

the kitchen areas on each floor mean it is accessible and not too dirty

facilities available were handy- ladies room and gym

spotlessly clean, great wifi and aircon

we were placed next door to a family with 3 kids (including a baby)

room, great pillows, ample tea and coffee in the room, lounge with coffee machine, free modern laundry facilities

laundry facilities

great laundry

kids love the pool area

need one or two washing machines for laundry if possible

having arrived early, i was able to get my laundry done while enjoying a swim in the pool

deluxe terrace room for 2 weeks which was amazing close to the pool great view and close to the laundry

the bed was super comfortable and roof top pool was lovely at night with all the city lights

seemed very quiet, it would have been nice to have more people for my daughter to see other kids

swimming pool was also very nice

it is very easy to find things and get laundry done and talk to people

we weren't offered the wifi connection at reception

there are 3 laundry machines in 3 floors, but some were not working, and the ones that were were very old and

the gym was small and not exactly what i expected but you are still able to workout

nice pool

wifi could have been better - fairly slow and drops out a lot of the time

the pool area is very big and comfortable

room service dinner was quick, delicious and reasonably priced for a hotel

no access to laundry due to renovations.

the room did not come with a laundry bag, we had to request this at reception

they invited us to the novotel pool and paid for our taxi - amazing service and the mobile zoo at breakfast time

breakfast service was good.

wifi was not working

wifi a little patchy but not terrible.

only 250mb free wifi per day. that's not very much...

location was good and pool was great

dual key rooms made it spacious enough equivalent of a 2 brm apartment with kids

should have unlimited wifi

wifi didn't work at all, and the phone reception in the room was very weak

everything. room service. cleanliness

wifi a bit iffy, no breakfast tray on weekends.

wifi - terrrible , in fact non existing .

on the second day we wanted to use the laundry which we had been told by chloe was open until 6:30 pm

nice bedding, great pool and playground for little kids

little playground for the kids

it was also handy to use the coin operated laundry with washing machine and dryer

has a laundry

food was delicious & room service was prompt

pool was amazing, it even had a sneaky spa section

couldn t get youtube on tv but otherwise fast wifi

the pool

nice swimming pool for the kids,they love it so much. ud83dudc4c

pool is lovely, i swam every day and there are spa jets too