spacious, next to beach, nice pool and gardens, close to cafes

quiet good facilities kitchen laundry

only minor issue is availability of wifi and 4g/5g in the area the resort is located.

wifi was a bit patchy

parking is not very convenient.

the gym looked great and getting use

parking was on a first come first served basis which could mean you may have had a short stroll to

comfy studio apartment on site laundry and great pool area

the gym had wifi

parking spot was not allocated to each room, therefore, you have to find your own spot to park and

location with off street parking

rooms where a lot bigger and cleaner thwn expected, with a big spa bath

(covid to blame for this, but providing some milk and a muesli bar in the room would be great)

xmas and weekend there was no room service or clean up

my kids loved the pool area they spent quite a bit of time there

kitchen facilities and utensils

should have better parking though

was great and the spa hidden in a cave loved it did not have much time to other activities golf

pools, golf, ping pong- they have it all

however i informed kitchen staff and they kindly replaced it for me

in front of our room there was bed pool everywhere and the shower was too old to use.

fittings, missing window coverings, no lock on sliding door, mini fridge froze everything, zero wifi

no wifi, no hot water to shower

wifi was not working and waiting to be fixed

view was incredible- watching the beautiful sunrise nice big kitchen lovely friendly staff on front

everything is very dated. wifi was not working sometimes. only 3 beds at the pool.

television was broken. there waws no wifi, and there were no powerpoints near the bed of table.

bristro bar staff all frendly and service was good

no windows that you can look out of and there is no parking next to room 11

wifi was available only in the kitchen area.

parking convenience and shopping centre nearby

by people arguing in the walk area to our room as we were in room 11 and it was scary for the kids

it's a bit tired, very basic in the room, bare minimum 2 cups, slow wifi

also happy hour at the lovely bar was v

parking car on the street

everything the pool was amazing.

wifi is fast

guest laundry facilities aren't much good- just two washing machines and two dryers for the whole resort

great staff very helpful and had amazing room service

room service was an option too for breakfast

view...gym...pool

restaurant & bar are top notch

loved the pool easy access from my room

room service knocking the door early on last day

beautiful spa and pool (lagoon) view. happy hour! clean and tidy. laid back

pool is beautiful with free sunscreen ocation, lovely kids play area , free bbq facilities, cheap laundry room

fantastic swimming pool/spa and fast free wifi kept the

pool was nice but strict hours of use - while understandable its too great an area with bbq set up

free wifi

great location easy access pet friendly great room, with 2 kids and dog

charged 3 times for the one night and also charged for smoking in room when we did not smoke in room and the

the hotel also had laundry facilities, which for a small fee we used so that we didn't have to wash any clothes

the pool was great and refreshing and really nice done

close to the esplanade for a walk with kids and to find dinner options for families

beds were comfortable, great view of the ocean, wifi was good, rooms were clean, staff were friendly, good

if you have kids there is a fabulous playground and a cafe just across the road

parking can be a bit challenging- but street parking is available

bed was very comfy the laundry was very convenient and the pool was really good

large rooms, small but intimate swimming pools, very quiet. laundry room was great

great budget hotel. excellent price for location, cleanliness, free parking etc.

wifi worked well and no dropouts

unstable wifi

fast wifi, aircon was cold, good pool and not ripped off for the price you pay.

easy parking

there were cockroaches crawling around in the mini bar and on kitchen walls

maintenance of flooring around spa bath, bed frame was wonky, cupboard in bathroom was fusty

small car parking ..

coffee wasn t included in the breakfast price.

really went above and beyond as this required moving the kids beds, and getting a recently vacated room ready

great location . good easy parking .

to need to be aware that no room service so need to remember to get fresh toiletries towels etc before you go

enclosed parking (free)

the location loved the king bed loved the bathroom with spa was it was a perfect 6 night

laundry facilities available

there was a shared kitchen with a large fridge, a microwave, a proper sink and a kettle

big room, everything was clean, nice pool, great staff and lovely melanesian touches throughout

what's not to love about a totally clean, pleasant room with a balcony and a spa bath

poor room service selection compared to other properties.

amazing location and room, perfectly clean and well stocked mini kitchen.

only thing i didn't like was the high cost of laundry

stunning pool

the breakfast was delicious

there were no parking outside our room. always had ro park.outside the grounds and walk in...

small kitchen area in the room

would have liked it to have a kitchen, even if it was shared / and it made the stay there more expensive, since

the room was furnished with the curious combination of a bench -at the usual kitchen bench height- with no

parking on the grounds in saying that i didn't have a issue of getting one some did

no diy laundry

pool was good for kids to enjoy

cookie at check in was apprecited lovely staff great breakfast with a lot of choices (coffee machine unfortunately

really appreciated when i checked in the staff member could see i had two young kids

location, close to main hub, exceptional friendly, warm staff, breakfast had everything you needed, fantastic

we were 2/3 doors down from the laundry and it was very noisy because the washing machines sounded unbalanced

breakfast was a bit ordinary

location staff friendly pool good for a dip (spa was empty) room was spacious ac was a bit noisy but we didn

availalbe gym, great location.

poor wifi in room if at all & slow in public

was excellent except the wifi connection

loved the pool, size of the room, ease of checking-in

little room, with bedroom and lounge kitchen area, staff lovely, close to everything, street parking, very clean

no onsite parking not being able to use laundry

no wifi in the room but just outside , that s alright because there is a tv in the room

the swimming pool was very clean as well

the wifi was fast

24 hour room service was a welcome addition after checking in late and our meal was devine plus delivered

we had a view of the pool which was easy to tell the kids to come in and get ready for dinner

also one night we had room service and the food was delicious

great hotel facilities like pool and bar too

t like that kids we re not able to go into the whiskey and wine bar

they moved us immediately to another room, they apologised and room service was complimentary, so thank you so

gym could have a few more machines!

the swimming pool from the 2nd floor was perfect for a morning swim

the kitchen provided a great take out brekkie as we had to leave for an early flight

both items our kids wanted were not available and what we ordered was very basic

it mostly sounded like chairs dragging, people, music and kitchen noise which is completely understandable,

so close to everything, i sometimes felt unsafe outside the hotel door with so many young kids hanging around

position was excellent as was the staff rooftop bar was awesome the views over cairns were exceptional highly

lovely staffs, good sized clean room with kitchen and laundry facilities, value for money and icing on the cake

free wifi

no free wifi in the rooms 3

location was fantastic, room was quite large with full kitchen and laundry

comfortable bed, laundry set in the apartment

and pool

to everything in cairns- large room, lovely pool area, all othe areas well maintained and lovely

high quality affordable room service

great breakfast buffet, good wifi, balcony overlooking sea, clean pool

the staff went out of their way organising laundry services between check ins and looking after our luggage

the kitchen wasn't operating when we were there, but the big large balcony off the kitchen are is

the kitchen was in with bathroom with toilet

location for my visit, close to shops and cafes, guest laundry available, good meals

the wifi is not free and expensive.

laundry machines on our floor were out of order

was excellent, friendly staff, nice little kitchen and laundry facilities - everything was great

laundry facilities

wifi worked well

great location, loved the lounge area and free guest laundry

great laundry

hotel with everything you need including a laundry and pool

wifi wasn t that great

a restroom on the same level as the bar and restaurant would have been better

a folder about what was offered at the hotel (e.g. gym and room service etc).

room service always turn down the ac to 19 degrees which is too cold for us

good entertainment every night. good food. super wifi :d

social atmosphere with a huge bar and pool area

izeable laundry feature

wifi was a little poor sometimes it would just disconnect me to the wifi, happened at least 5 times

located in the city big reception area nice pool facility nice music playing nice nightclub environment

there were good amenities; swimming pool was fab, and a laundry was available which was very handy

room size, king size bed. pool

it would ve been nice to have the bar and restaurant open in the evening.

swimming pool is great

the pool and restaurant was also of a high standard

rust, no laundry facilities, expensive for what you got, bar shut too early, took too long for drinks

i don t like having to pay extra to get a wifi connection

after declining they came up with a park, which was near the laundry

our stay at the hilton, the location is great, with great views and lovely bar and pool area

awesome pool

we were also running late for breakfast but the staff downstairs were beautiful to deal with and even checked

the staff immediately offered a solution by issuing a temporary key card so i could use the gym changing

pool area was clean/tidy and great for all ages

desk ladies, gentleman helping with wifi, people outside greeting, bright corridors, gym, and many more

hotel staff at reception were lovely and very helpful staff at vie spa were wonderful we would stay here again

spacious room; comfortable bed; t&c making facilities, microwave and kitchen utensils; free wifi; decent-sized

wifi only 250mb per day allowance

had a huge one bedroom apartment with a well equipped kitchen and a feeling of space and a home away from home

dual key rooms made it spacious enough equivalent of a 2 brm apartment with kids

the great kitchen

wifi worked

i also had to park a brand new car on the street as there is not enough parking for everyone

i don't need laundry, but is clean one there

outdated kitchen and furniture or washing machines also paid 4 bucks to dry clean my clothes but it was

near airport , free parking , great bar and eating area.staff arecexcellent

good bed and had laundry and dryer facilities

the kids area is awesome as well

parking directly in front of room

the only thing we missed was a pool but that was only because we wanted to wear out the kids

the property was easy to find, great parking and comfortable

wifi a bit iffy, no breakfast tray on weekends.

wifi didn't work at all, and the phone reception in the room was very weak

on the second day we wanted to use the laundry which we had been told by chloe was open until 6:30 pm

everything. room service. cleanliness

wifi - terrrible , in fact non existing .

provided replacement kitchen washing up detergent, bathroom toiletries and information as required

e- room had a spa bath, was on the highest level with a beautiful view and even left us 4 coronas in our room

we had all our meals out so didn't need a kitchen

no elevators, so ask for ground floor if you have kids or disability.

there could also be improvements to the car parking as it was difficult to find a spot

breakfast was great ...and location....can t beat perfect

when we entered for breakfast they wanted to charge 25 there was a weddingparty at which time parking was not

this is located just adjacent the honour bar and close to reception

not have been more helpful and allowed us full access to all the hotel's facilities including the pool

the view from the restaurant was so lovely and gorgeous to sit there for breakfast after your sunrise walk on

great clean facilities, excellent wifi, park the car and forget

kitchen facilities were very limited. wifi was intermittent and weak in parts of room..

good location, nice pool area, very nice staff, nice room - all good!

it was really loud on sat night and we struggled to sleep from the noise of the bar downstairs

liked the laundry facility

shower walls needed a proper scrub and we had the outdoor spa bath which needed a detail clean as well

pool area superb, water was so warm, staff very friendly and very helpful, eateries great

room service menu was extremely limited.

wifi was terrible (barely worked)

the swim up pool bar was the winner for my wife and facilities including gym, serenity (child free) pool

we didn't get any room service

little playground for the kids

was great and plenty of room for our family to share together and kids loved the swimming pool yes definitely

food was delicious & room service was prompt

arrived late so being able to get room service within 10 minutes to the room was great

a cafe or bar would be nice near the pool

the kitchen was not very clean and there were cups that were stacked inside the cupboards that were

wifi was not great we only managed to log in once or twice

everything. fabulous lap pool

relaxing great check in staff great facilities back key access to walk 5 mins to the beach full kitchen was

was a wonderful facility to stay at, wifi included

such great value for money. pool was lovely.

bathroom needs updating. 1 light near the mini kitchen wasn't working

staff were very helpfull, loved the free ev charging option. location was handy enough.

the pool for the kids