pool bar could open a little later into the evening,,,showers a little dated..

very good breakfast.

staff was super helpful and lovely, and the parking amenities were great

t covered) at the entrance

breakfast and service was outstanding

rooftop pool and breakfast

decorations, staff, breakfast

hotel itself was great - large, clean, updated rooms, great continental breakfast, and a rooftop pool and sunbathing area with a view

the hotel is kept very clean and the staff are very friendly, the roof top pool is fantastic and i would recommend to anyone to stay here

not at all touristy, wonderful breakfast that you could eat in or outside, delightful roof top pool and superb location

we also loved the location (the town is very cute and scenic) and the daily happy hour at the bar with a view over the bay

the breakfast was very enjoyable with a nice overall selection of great quality food and even a bottle

staff were wonderful both at the reception and in the bar and restaurants

the bar and restaurant manager made the stay even better i found him to be helpful and friendly, he is

breakfast was good and eating outside was a lovely way to start the day

all the soft drinks are not even coke or pepsi, so every drink we had was just awful, spa ran out of beach towels were told to come back in half an hour then given white towels for

the pool bar should be also open longer than 17

pool area very nice

all pool n bar staff friendly, helpful n professional especially juan and stefano

food a little repetitive. room a bit dated and the water in the pool very cold.

the ocean view from the lovely garden with the pool was incredible and relaxing

facilities

spa was be to accommodate in short notice

gym, pool area

apart hotel didn t had room service but we were able to order at the bar and take it to the room

excellent restaurants marvellous pool and spa and very comfortable rooms

the breakfast was excellent. the pool and pool area are magnificent. very child friendly

- the pool sticks were a bit bent (probably due to age), and would benefit from a renewal too - the ping

at dinner you basically forced to pay €4 for a tiny bottle off water which was a let down,the gym has very few old equipment not good enough for a 5 star hotel, would off appreciate cotton buds

the pool is not very big but there were no problems with free places

bathrobe, slippers, kettle, minibar - all you need was there

every single day some goodies were left in our room, as a cortesy, after the cleaning; breakfast with quality and variety; nice public facilities, such as the swimming pools areas

ee), accessible parking

massive breakfast too

it didn t seem that any of the gym equipment worked

the pools were small and gym equipment basic and tired. however there was a great steam room

great breakfast, views and location

bar and lunch at the pool very reasonable and the staff helpful, friendly and are doing a fantastic

brilliant seaviews, bus service nearby and swimming pool

nothing to dislike. the wifi speed could be a bit better, but that was no issue for me.

use people stay at hotels to wash dishes) we were told we would get a gift every

room was airy, spacious and great for a couple

was buffet only and cost 25 euros which was too much, it shouldn't be cheaper to order steak over room service than a buffet

- we had partly-sea view room and there was a construction going

hotel is super. breakfast was opulent. service was excellent.

the hotel gym could be upgraded a bit. besides that everything was great.

could not have been better, staff so polite and friendly, good choice of food at the breakfast bar , nice and easy excess to the pool, not too noisy with night entertainmen but still tropical,

is definitely not cheap, considering that they have a spa and a gym included it’s a good value and kids can stay for free

only small complaint was often no staff at pool bar and no snacks served after 3pm.

wonderful pool and great views

they also supply massages and a spa at the basement and also a gym that can be used

the room and swimming pool were exceptional. a good variety was provided at breakfast.

excelent breakfast, very friendly staff.

thethe gym cardio equipment could do for an upgrade, but besides that the gym was great!

very nice location with very good service, nice pool and good breakfast

multiple indoor and outdoor pools, hot tubs, gardens, table tennis, mini golf, spa etc

kids being loud

quarantined after covid test was a delight to relax in our room ( on balcony) with a splendid room service meal of sea bass & bottle of red listening to entertainment with a climate of (-) room service is available as an option and is delivered well, but the selections are limited and (+) room service was brilliant (victor) (+) due to corona, room service only limited to italian in house restaurant il basicilo that offers good pizza, great (-) the room service menu had a very little (-)quality of food provided by room service (food was great at the restaurants). (-)room service closes at 10pm, which leaves families a little hungry when flights are delayed and (+) room service staff very friendly (-)staff not particularly friendly, suggest swapping them with room service staff, they were much better (-)room service not open on day time. no restaurant (only pool bar)open on day time. (-) basic food (room service, bars) have room for improvement

the spa pool was warmer on cooler days eventho i used the outdoor spectacular infinity pool almost

the snacks at the bar next to the pool were surprisingly good

a very bad smell, even worse accompanies us when we enter the hotel from the next located pool or spa lounges

great bar by the pool

) for breakfeast include only cheap juice and crossans, if you want to eat what is

the breakfast and dinner was great and varied

the breakfast buffet provided a selection of cereals, yoghurt, fresh fruit, cheeses, bakery items, full

delicious breakfast and very comfortable room with a beautiful view

called a spa resort but facilities were not great, max 2 people to enjoy

the property has the second area down the road with gym and kitchen

lastly, the lack of clear communication about the one-hour limit for free spa access was frustrating

the pool was quite cold, due to the weather.

spacious room with ocean view, king size bed with a topper

adults only garden deluxe room , modern and comfortable plenty of sun beds good choice at breakfast

- rooftop terrace is nice, has a lovely view - gym and spa facilities are good

tea and coffee not replenished daily. no mini bar and drinks expensive to purchase.

often both the pool bar and the inside bar were left unattended

only you could heat the pool just a little bit

the views, the pool, the staff, it was all good :)

buffet breakfast, room with sea view and free parking, 20min’s walk to funchal center sea port, we’ve

loved the adults only factor (no kids), the poolside bar service was great, relaxing pool vibes

adults only, no children under 16 made the place more restful

facility right by the ocean and a large swimming pool by the ocean

pool area was great with plenty of sunbeds and direct access to the sea

small things but we prefer a bar connected to the main hotel

the food was superb

hotel with ocean view and access, lovely pool, pool staff that ensure everyone's safety and comfort in the pool area, breakfast selection

would be nice to have some heated pool after the summer and maybe some splash pool for the kids.

we were leaving at 4am and they provided a light breakfast for us

a very good breakfast buffet is offered in a restaurant that faces the ocean

dining around concept buffet was excellent staff very friendly and helpful - particularly to our kids outdoor pools look inviting but too cold for this time of year

ocean view, contemporary style, breakfast and dinner buffet

great facilities, amazing breakfast, fantastic garden

breakfast was buffet style and very good

good buffet breakfast

smaller things - guys in the pool bar were bit bored and what makes me crazy was when i wanted to weight my luggage and the scale was

great breakfast

there was a lovely warm spa pool with an inside and outside section, meaning you can swim from one to the other without getting

breakfast was incredibly delicious and the atmosphere in the breakfast restaurant was all calm and

the spa and pool area was also amazing

for us as a young family was interesting to see that there were no kids, only adults and old people

there was a lovely warm spa pool with an inside and outside section, meaning you can swim from one to the other without

d worth the higher price tag)

the menu of the main restaurant. breakfast was good, but the evening menu is not so good

excellent choices for breakfast. good service.superb location. magnificent views of the atlantic

infinity pool with loungers and bar never busy

the food at the pool was below par

box - beautiful gardens well tended, fabulous floral scents in the warm evenings, generous breakfasts, prompt lifts, convenient parking and direct lift to our floor

the bar by the swimming pool was very pleasant except when it rained

from a personalized check-in - where fabio was absolutely amazing with my kids - to a wonderful birthday breakfast celebration for my wife, every detail was handled with

the bars were mostly shut, cocktail bar never open and pool bars never open, despite excellent weather

bar and restaurant prices are high reception staff could be more welcoming and

excellent very ful breakfast

the hotel has a lot to offer; there s a small gym and nice game room with ping pong, billiard and chess and a nice spa as well as an indoor and

the quality of food and its presentation is superb, so much so that we ate in the restaurant all bar 3 nights

asonable prices and extensive menu) on our room balcony and the restaurant was

mostly as a central location to plan day trips, which worked out well with a rental car and free parking

room service menu for those of us that like to explore through the day then kick back and relax on

the pools are not heated and it is not very child friendly with kids not allowed in certain pools, e

the breakfast is excellent and there was a huge choice - you could have something different every day

this place was extaordinary thr staff were so attentive fatima the room service on floor 11 went above and

breakfast was very busy & there isn t a gym, but we still had an amazing stay!

gym was small and could have been open for longer hours and there are two separate lifts to get

) -the view

wifi very slow. wait for elevator: too long!

big plus for the gym, the outdoor pool and the spa - we were spending our last days on the island here, so after so

the hotel was centrally located so was away from the very busy touristy area of funchal (the casino and lido end) which was much more to our tastes and it allowed us to walk into town every

which was again very nice, outdoors pools look also great and great view from the rooftop pool breakfast was

staff was so friendly, not sure how the staff found out it was my birthday but room service of champaign was sent

i am addicted to madeira, and a key ingredient of this addiction is pestana casino park

excelent room service, very wide choice for breakfast, good location

no one took the room service away and didn t take the rubbish from the room

on the door in the room next to us it wasn't really the management's fault that some crazy kids were drunk and yelling, but it seemed to go on longer than i expected

there's a school nearby, so be prepared for the kids to be noisy from 8 a

the lady showed us parking spots and where to do our laundry, super nice

is really good, the relation with the staff was perfect, the laundry service was an unexpected good surprise, room service was

very central early check in possible friendly staff

especially pool, breakfast, location

loved watching the cruise ships come snd go from the hotel patio bar breakfast best i have had in a hotel for years

breakfast was excellent, and service at the lobby bar was great

superb hotel, lovely big comfy pillows, lovely breakfast , bar open till early hours

good wifi

however, upon loading our laundry into the machine, we were unexpectedly asked to pay for its use and also charged extra for

she gave me coffee, wrote down stuff for me to visit, helped me with my laundry

signs everywhere like not to take long showers, not to wash laundry in sinks, not to leave rubbish etc

o folding) which was helpful and i used it twice

ich is a shame considering most people come to madeira for hiking) and i

great ambiance, excellent service and breakfast, lovely pool area

the pool is much smaller than it gives an impression from the pictures, but there's a beach where you

spa reception was not manned, so a bit confused about towels etc

fitness activities, wine tastings, etc

breakfast was brilliant with a beautiful conservatory to relax and eat in