well furnished, clean, proper parking lots, nespresso machine

very clean, updated, located in central area, parking easy. old school motel that is very modern

clean, modern, comfy bed & sheets, onsite water/coffee, onsite parking, helpful staff, fab location to marin &

you can see all the way out to the parking lot

parking, free ev charging, the rooms were nice and clean/new

the hotel was lovely, well maintained, good wifi

the breakfast was very nice and tasty with a good variety of choices and beautiful setting

the continental breakfast was the best i ever had

parking lot was very small and tight.

and wifi would disconnect everytime the phone was closed, all the procces had to be done again

the gym and facilities offered also good quality

great location, clean remodeled, parking , will stay again 5stars

great location, good selection at breakfast, nice small gym.

am not a pet parent and by this being a pet friendly establishment, my room smelled like an animal was in

there s a wonderful pool area and outdoor jacuzzi spa with a nice patio

did not have room service during my 2 nights stay - no idea why this was the case.

every room is pet-friendly and it smells so

was incredibly welcoming and helpful, the food was excellent and we loved hanging out in the pool and hot tub

i waited almost 2 hours for the noisy kids to stop being wild

it's a pity we couldn't use the swimming pool (it was already cold/windy outside), but it looked welcoming

our room had a jacuzzi tub, rain shower head, electric fireplace and a private patio

terrific bathroom with claw-foot tub - nice bed and fireplace

fireplace, location, breakfast

(we booked two) gas fireplace was a nice touch

and to have a toaster oven or something else in the kitchenette to use other than just a microwave

the pool was well maintained and a lovely bonus when travelling with kids

complimentary drinks and breakfast is great

room service eating an expencive steak dinner out of a food box and wooden fork & knife

the gym had more equipment than i usually see in a hotel gym

at san rafael except for front desk and bar section seems do not want to be bother, rude when i ask hot the

light sensors that activate lights in response to movement. bed comfort. ease of accessing wifi.

location, outdoor pool area

clean, secure, quiet, gym.

laundry facilities, comfy rooms and beds

$100 pet fee is too high.

parking was easy

the wifi didn't work, but that was the only issue. i texted for help but no one got back to me.

the spa bathtub, spacious rooms, comfortable bed and completely self check-in

parking and location was easy access to point richmond

finding the parking lot in the dark is also difficult

kitchenet was a main reason to stay so we could cook and we were very disappointed their was

spacious double queen room with a kitchenette and it was very quiet

nice size room with kitchen on reasonable price

however, the parking and room were worth the climb from the covered parking to the room which was very close

loved the parking, staff was very friendly and the cleanliness.

very clean rooms. beds are nice. breakfast is good. staff is really nice.

also very friendly for pets

the breakfast was good and the staff were really friendly and helpful

their breakfast was great, everything was there for you to take up to your room

wifi was really poor

also like the free parking with easy access

parking but there s parking on the street, just look at the parking signs to avoid a parking

the guy at the front desk was excellent he helped with the parking

big bed housekeeping daily tv fridge wifi shutters we didn t use the facility but parking was available on

parking

the mini kitchen was also great, as i traveled with my one year old who needed milk

wifi was unfortunately so slow i had to use mobile data for the entire stay

comfortable bed, clean room, awesome bathroom, good wifi and cool tv.

cell phone service and weak wifi signal aka drained my battery and made it difficult to use electronics that

needed cutlery for the mini kitchen and cleaning products.

there was only maybe 15 parking spots for the entire hotel.

the parking is a bit tight and you need to be aware that it is limited

parking was also available at the facility

the wifi was ok but not great

parking sucks (limited parking)... and elevator isn t working but we didn t mind.

wifi far to weak and no internet connection most of the time

bed sheets were dirty, it stunk, there was mold, bad wifi, thin walls, big gap under the door

wifi was not working at all!

pet friendly too

wifi is not strong

the suite was fabulous and kitchen was well equipped

better bathroom more kitchen supplies for a suite limited amenities

kitchen was not well stocked

besides i have two asperger kids whom you cannot change theirs routine just like that and i have to carry it

the double beds are too high need to lower it for safety purposes for kids.

poor room service : bed not done properly, stains of blood on the sheet.

location was good. wifi was reliable and the room was clean. parking was free and available

could have more parking . but this is san francisco, so that s impossible.

location, free parking and how friendly and polite the staff is.

i had requested this room exactly because it had a fireplace

big, well equiped renovated room, parking, wifi, location

great location, free parking, fast wifi, clean rooms

rooms, which is rare in san francisco, and free parking such a big bonus

different location but would definitely stay here again because we felt safe staying here with my kids

tv and wifi were great

free parking and no resort fees

the wifi is ok but it needs a little

i helped one of my fellow travelers park their large truck, and they were very nice, as was the property

parking was a little squishy but manageable

parking situation was the only thing that concerned us

laundry would be very helpful

accommodated late check out

kids games room

the staff is super friendly and the lobby & gym are great

real complaints, other than the fact that it is listed as a pet-friendly hotel, but charges $100 for a cleaning

cleaning service everyday, free parking, close to popular places , more food options nearby

small parking lot

wifi was awful

free parking availability is highly appreciated

wifi is not that strong but no biggies, we have our portable wifi

breakfast is really really sparse and simple. teas, toast, and jam, packaged danishes

when i went to the lobby to ask for an extra blanket it took near 10 minutes and i could hear kids in the back

nothing or maybe breakfast

the free parking place is very useful in sf center

thankfully i watched all my kids get out but if i didn't i know some cars would've been damaged

the location was great for my kids.

wifi connection is not stable

elevator broke and i had to haul my kids in the stroller down the stairs

the kids here prior and enjoyed our stay

we will be back with the kids next time

walking distance to the wharf and local market and laundry for a long stay

no free wifi and costly for each device each night, not ideal when you have kids

fee for our pet

location and pet friendly

accommodating for early check in and late check out

breakfast was a great addition. the bed was very good. wifi included

bed was very comfortable & there was laundry facilities which we found a bonus

excellent wifi

had a little problem with wifi, but asked for help at the desk

big room fast wifi

free parking room size and quality location wifi

only offering hot water morning to 9 a.m. wifi really slow.

at the front desk we were greeted by the friendly staff that was kind enough to give us an early check in and

location was safe, free parking, excellent location.

the price itwas great and free parking is a definate added bonus

staff amazing. good gym

$30 urban fee is basically for breakfast each day, i never used the gym

great contemporary rooms, great outdoor terrace and gym.

location, gym and outdoor patio were great. staff was friendly and welcoming.

great location, clean, well designed, good wifi , great amenities.

we also weren’t close to our kids who had a separate room, though we were on the same floor, so it worked

the hotel is clean, looks nice and fresh, the gym is small but enough to keep your body active when you are

great location, 12pm check out, reliable wifi, plenty of space in the room.

the breakfast staff customer service. they made us feel it was a problem to take coffee outside.

hailed our first night and we came back to the hotel and hung out in the lobby area with our kids playing uno

nice fireplaces. cute restaurant.

we stayed in a room with 2 queen size beds (they were large), 2 kids and 2 adults - would highly recommend for

wifi is not consistently working.

of well designed space to socialize in lounge near reception and on the patio with a few games kids seemed to

outside padio area with fireplace closed at 10pm. too early. room near street, was too loud.

location is just excellent and we enjoyed very much the italian restaurant and bar below the hotel

i really liked the beverage bar it was a very nice feature.

wifi was functional but on the slow side

if you expect any sort of modern north american comfort (beyond wifi and their excellent tea selection), then

staff were great allowing early check in and late check-out

the tv's didn't work for our kids.

clean,staffs are kind,free parking and have wifi.

(frankly it scared myself and my kids)

fresh towels were given but no room service

love how the hotel offers free parking at a busy place like san francisco

wifi, clean rooms and bathroom, close to a lot of attractions, and there are restaurants (free

was very clean, staff was friendly, bed was comfortable, wifi was strong and shower was excellent

free parking free wifi

wifi for zoom meetings decent one day, rather spotty the second day.

wifi was a bit spotty

then you realize the grass is astro turf, the restaurant is closed, the hot tub is closed, the laundry is broken

no working wifi or access to tv applications. also no ability to open windows for fresh air.

large parking lot was nice for the kids to ride their scooters

beautiful grounds fabulous restaurant on site caring staff especially the bar manager danielle laundry services

the pool & hot tub was great and not very busy when we were there restaurant (ricky's) offers good food

clean, convenient location, good breakfast.

amazing breakfast with fabulous chef - could easily accommodate my dietary needs of vegetarian/vegan and

daily breakfast healthy and delicious

hospitality was wonderful and the snacks available in the evening, then the delicious breakfast were well beyond

breakfast was always tasty; wi-fi was super fast

good wifi

communicaiton on the wifi so we needed wifi to find a good dinner spot and find a grocery store

this wouldn't have been so bad if they provided a wifi code in the reception area to help as using your data

it s old world and unpretentious. peaceful. liked details in bedroom (fireplace) .

for example, we had to unplug the electric fireplace (which we didn t use due to warm weather)

they also offer parking which is not very common in san francisco if you staying somewhere in the center

free parking which is a positive since the rest of the hotels in the area charge for parking

room was clean, the standard amenities (wifi, etc

wifi wasn't properly working on our first day but a technician fixed it on the next day

the car parking is under cover below the rooms so your car is super safe

my room was adjacent to the laundry room which was noisy early in the morning

weak wifi

true to the area and it’s unique charm and the staff were super kind and accommodating for an early check in

wifi was sometimes so poor as to be useless

limited amenities in the room - no fridge, water etc. poor wifi

room,convenient parking,staff

in chinatown, offering free and convenient parking with easy access to nearby attractions

great to have access to a laundry room but it is probably due for an upgrade.

even the charming sight and sounds of the little kids playing in their outside day care center's playground

clean room, good wifi, friendly staff, close to everything in san francisco! just a delight!

wifi was very unstable, but apart from that: would definitely come again!

wifi was sporadic at times and i had to resort to using my iphone's hotspot upon occasion

wifi functions well, but every time you need to log in

good location. good wifi, bed comfy and nice shower.

wifi not great in the room we were in but ok in most other parts of the hotel

location wine bar at night and coffee in morning

no free wifi for guests. serious?

my kids loved the bay window overlooking japantown and the shower/tub

they also did not have free wifi, but otherwise was fine

we like the little hotel courtyard, and my kids enjoyed playing in the evening with the corn hole game offered