joe and laura have built a slice of heaven, beautiful views, right on the water, great pool

an amazing value and having a kitchen in our bungalow was wonderful

loved having a kitchen with all the essentials

the accommodation was very clean and the kitchen was fairly well equipped

there's no restaurant. you have a kitchen or you go out to eat

best bar and bartender in town. nice beach. room a/c worked good which is important to me.

whether it was extra towels needed , or the use of a kettle , iron, extra bottled water, or laundry services

pool and room

just went for the pool area, and i can say i had a great time in the pool with beach view

making improvements and expanding the facilities to include an on premise restaurant and swim up bar and larger

they need to fumigate the pool area, mosquitos look like airplanes, and everyone get bitten several times, so

the casino is not my thing but it is separated by the hotel so no issues there.

i especially liked the breakfast coupon and the casino

unfortunately, the pool was closed and our kids were really disappointed after a long car ride

breakfast was inconsistent - staff had different answers on different days.

cheap place to stay, very friendly and helpful staff, nice pool area, shower had hot water.

dirty, unkept, filthy swimming pool.

secure parking, a small swimming pool, nice yard and quiet location

wifi is bad no hot water.

only bad part was that the pool wasn't in service

we there was a little kitchen as well as living area

breakfast was limited.

cabanas are ok, however the cleanliness can be improved, the pool is nice but the dogs come and drink water from

and now, the piece de resistance: breakfast

had breakfast included in our reservations

small cottages, greatly accomodated with a pool

no wifi, no amenities, small air conditioning to the size of the room and bed was full of ticks

no wifi, no amenities, small air conditioning to the size of the room and bed was full of ticks

the pool was not maintained and the water was not clear

the receptionists and breakfast attendant went above and beyond to make sure that we had everything that we

seclusion from town and the privacy of the pool area

the hotel is tucked away on beautiful grounds with wildlife, a church, pool, jacuzzi, and many other amenities

quiet location on outskirts of town with private safe parking

fitness center, cleanliness

were outdated and a bit rusty, tvs were old, no phone, no iron, no wake up call service, no room service as

beautiful ocean view and wonderful rooms and swimming pool

the pool is north facing with the hotel in a u shape around it so not sure if it gets much sun

only 2 towels per room, no hand towels or washcloths no bar at pool

pool was right outside the door

parking goes by who reaches the parking lot first not by room

parking too small

the gates for the parking area is closed early!

comfy. secure parking. english speaking staff

it is quite & clean. free parking on site.

the restaurant and bar were not open. no ice machine. rooms were pretty rundown

no mini bar although advertised for room we

free parking & great location

they weren't any channels in english. wifi didn't have a stable connection.

the spa tub never worked. that was the main reason for booking. towels are worn out..

charming decor, lovely large modern room, almost silent ac, good wifi

good location good parking at neighboring hotel

there are 2 car spots available in the hotel parking at first come, first serve

you can contact the reception or the restaurant (including room service) any time via whatsapp

beds were comfy, wifi worked just fine

the pool was close,but that was okay..

that an inconsiderate guest brought their unregistered noisy puppy despite the fact that it is a pet-friendly

early check in good value for money

however, they offer room service which is great especially if you need a cup of coffee first thing in the

nice pool. restaurant is great. staff is friendly and helpful. room is comfortable and clean.

good, quick and affordable room service form the restaurant

we were able to get room service and didn't have to leave our room at all

it’s always welcoming, rooms are spacious, nice pool and on site great restaurant

wifi was iffy but we just got a local sim that we used the mobile data mostly

the cost was overpriced and limited parking

wifi

the wifi was a bit slow and was in and out

the wifi didn t work

to top it all off, i was charged extra for breakfast toasts, despite breakfast supposedly being included with

toilet paper, mosquito spray and other amenities were not restocked after cleaning our room - the breakfast is

the architecture, grounds, huge beautiful cabins, pool, staff and bar were truly beautiful

the architecture, grounds, huge beautiful cabins, pool, staff and bar were truly beautiful

price list, so you never knew in advance what the price of the drinks would be 3) although breakfast was included

location, super friendly hosts, delicious breakfast in the morning, very cute and comfortable cabins

great breakfast

the breakfast was great, and it was an added bonus to have use of the fridge

great host, great location, good traditional breakfast

breakfast was lovely as well

extremely nice and supportive host! quiet and peaceful environment. nice room and nice pool.

we ate out 2/3 nights (20 min taxi each way to other restaurants) because between breakfast, lunch & dinner we

the pool, though mostly unusable during the day because of the heat of the sun and no shade, was

when it comes to breakfast, lunch or dinner, the team at the michelin star restaurant will be available with

the pool area is beautiful but the soft lounge sofas sit in the water & so are mouldy

during the day, the restaurant was lovely but it felt formal if you have just come up from the pool so it would

the pool was nice.

the pool and the surroundings.

we booked hotel because in the pic it showed it had a pool

pool broken, ac leaking, no hot water, dead insects in original room, lots of dogs, no restaurants

wifi wasn t strong enough to reach our room, and we rely on internet to work

staged instagram fotoshoot breakfast on the deck, hindering everybody else to enter the water), distracting

wifi didn’t work and the horrible techo-pop music constantly blasted at the bar and restaurant almost ruined

the spa is a must

like breakfast opens shortly after 8am and free yoga was at 9am but you may need to rush to catch both

the rooms, the beds, the breakfast, the location, the staff and even the other travelers (mostly) were wonderful

food , drinks, pool , ambiance all superb and very

staff at the bar / restaurant extremely nice

supposedly, the breakfast was included but it only includes fruit, juice and bread

resturant-architecture-gym

restaurant not the best & breakfast a little poor

after five minutes of walking in our room our kids feet were black

very poor privacy as well in the room over looking the pool where everybody can see you inside your room

host is super friendly and welcoming, everything is perfectly maintained, wifi works very well, mattresses are

t anything we didn t like but there was a hurricane so couldn t get spa service or use jacuzzi

wifi was not working well

their restaurant was about a dozen tables under a shaded roof next to the spa

bar and restaurant start are phenomenal, always working hard and remember your drink orders from

restaurant and bar have good food/drink offerings and friendly service

a beautiful ponton and terrace to enjoy the voew, a swim or kayak on the laguna, a very friendly bar and

view from room, bar & pool area were heavenly

road, we couldn t hear this from our room but you could hear it when trying to relax around the pool which

breakfast quality was inconsistent and the staff didn t always come down to the pool/dock to

the included breakfast (continental + eggs & refried beans) is really good though

great that it included breakfast, and the dinner was pretty good too

the breakfast served every morning was delicious and the staff were wonderful

food, particularily limited breakfast.

the view of the lake across the heated infinity pool was unbeatable though

parking

it is 9 min far from the city with car which is very practical and has a parking

the lagoon/pool area is really comfy and with a beautiful view

only netflix showing on tv (in case you would like to see the news etc), the pool was often full of leaves

no wifi in the room but the wifi from the reception reaches the terass of the room

also the advertisement didn t really tell you that the glamping tents are basically on the parking lot around

some cups/plates etc in villa would be helpful when you have a kitchenette

beautiful location with a wonderful breakfast to start the day

would be nice to have a bar in the property.

breakfast continental its really small you better add some avocado toast or other thi gs like that

that, the food at the place next door is truly amazing, some sort of food trucks stand - [ ] bad wifi connection

service at the bar and sunbeds is great as well

the bar next door was noisy playing loud music, although this fortunately didn't go on all night

parking was available on both sides of the street and had no trouble looking for parking

jr suite is very comfortable, the pool area as well

location, staffs and breakfast was excellent

nice pool

the breakfast is ok, the restaurant staff is very nice

anticipate our needs, (for example, bringing fresh towels as soon as they saw us approaching the pool), and to

the wifi connection in the room is very bad, it works only on some position with very bad performance

limited hours: 12:00pm-8:00pm the neighboring hotels on both sides (raiz & los aluxes) had great wifi, food and

the walls between this and the other guests rooms, as well as the kitchen, are paper thin

group was quite sick the day we checked in and the staff were kind enough to prepare the room for early check

there was a restaurant and bar with very nice food and drink

view of sunrise over bacalar. great breakfast included. friendly service

there are two options for breakfast- one is free and one you have to pay for

i have to mention one thing, i think it's a little shame that the included breakfast is a very simple (but well

had the feeling that the staff at the breakfast buffet and at the bar were not really happy, hope they are paid

the wifi was good

the wifi was trash and working remote was impossible we had to leave

pool wasn t full to where the water line didn t reach clean out baskets

clean and big rooms and a nice pool

beautiful swimming pool. available kitchen and coffee. cozy rooms.

they have wifi

a minibar would be a valuable addition, specially because the bar closes at 5:30pm.

the breakfast was very simple nd internet is bad

8am already is late lol also wifi low key wasn t great in our

great kitchen space with everything you need for budget cooking, and drinking water available

big room comfortable beds free use of the kitchen sweet family ❤️

beds - hot water - clean - safe - location - hostfamily super friendly - tv - ac - good wifi - kitchen you can

clean room, very comfortable bed, common terrace and spacious and well equipped kitchen

we enjoyed the use of the kitchen and outdoor patio space to eat breakfast on

would of been nice to have access to a kitchen, but this was never offered with the accommodation and so we had

our room had small kitchen

we decided to book the best apartment with a little kitchen, but unfortunately the kitchen is not well equipped

the wifi isn't super reliable, but there several restaurants and cafes nearby for that

easy parking, 5 min. to the beach. good room.

wifi was not working properly, bit far away from city center

not great wifi

the room comes with a/c and ceiling fan, refrigerator, towels, wifi, and tv

wifi was a little slow and would cut out from time to time

slow wifi

the room was clean, shower good. wifi is ok parking available breakfast

wifi didn t work for me on the terrace. power line obstruct the view but not the hotels fault

breakfast was included and

booking said it included breakfast but they no longer do that

in the common area super easy and convenient off-street parking area right in front strong wifi signal in the

poor wifi connection

wifi does not work inside the hotel room

pool staff

as everyone else mentioned already, the wifi is almost non existent.

the kids loved the pool and the pancakes

music all day till 10pm our room was next to laundry and kitchen clean up area noise till

so i decided, to book my stay here because it was pet friendly and the reviews, however i did not have the same

great pool and bar and easy to walk anywhere in bacalar

the pool and chill out area are great

staff while checking in, wifi is bad can t use it in you re room unless your outside

music from neighboring property at noon and in the evening at the pool from other guests on serveral days

nice and clean room with a good pool in the centre of towm. very friendly stuff.

the wifi is not really functional

location was perfect, and there was a clean pool on the property

the pool is great, good size and clean