the location was great and the pool and bar area were so nice

the pool is beautiful and excellent breakfast and staff

we could have wished for: clean room, spacious bed with very comfortable mattress, good breakfast and a nice pool to swim in

the breakfast was delicious

the bar and full restaurant were not open due to covid when we visited, but the breakfast they serve is

kids enjoyed the clean pool and rich breakfast

liked the swimming pool and the little roof terrace was a nice retreat space

breakfast could be a bit better

great breakfast buffet with a brilliant roof top terrace and pool for catching some afternoon sun

from the beach and five from the town, calm, nice 2 swimming pools, one on rooftop, very good breakfast(fruit, eggs, toasts, jam, nutella, cacao, coffee…), nice room with balcony, we booked a

lovely and helpfull staff, good breakfast, good location and lovely decoration

there was good variety for the breakfast and every dish was wonderful

breakfast was also great

room decor, common area & pool; very helpful & friendly staff, ideal location for enjoying the lagoon & restaurants

the breakfast was very good albeit it not overly fast which was fine with me, just know that in case

pool could be cleaner, no ventilation in the bathroom so very damp, breakfast was just a little

clean and beautiful place with nice pool and area to relax

the kitchen areas has water to refill bottles as well as basic amenties

pool cannot be used by hostal guests

no breakfast or pool access included

friendly staff (especially the guy who welcomed us so lovely), excellent breakfast, comfortable areas at the pool, bikes are included, very good location, recommend

the music at the bar didn’t really suits the place. maybe it can be more chilled music.

the staff were so friendly and helpful. breakfast was amazing and the hotel was beautiful.

we had a fantastic room (got an upgrade), breakfast was superb and the pool-area is very nice and cosy

i hope the bar will be open soon

additionally, our bedroom was near a bar or a club, and we experienced significant loud noise until late

but we where able the cool drinks in at the bar so no problem at all

wish the included breakfast had a bit more options ; especially for someone gluten free like me, as nothing was

considering mexican prices, the bar was very expensive, no bartender but self service

the breakfast and dinner they have is absolutely mouthwatering

garden with the pool, amazing beds and large rooms

although the pool was cleaned one day during our stay the water was cloudier by the next day so we did not feel

nice pool. large and comfortable room.

the room was large and very comfortable and cleaned every day and the pool was fantastic after a hot day

it has a tv and fridge and a lovely outside area where you could use the pool and have breakfast

breakfast (includedin the price) wich in hostels are usually toasts with marmolade was way better

breakfast, very limited choice, just eggs and very hard bread.

we really enjoyed the nice and pretty pool area plus the sunrise paddle tour that we booked at the hotel reception

breakfast was sufficient, not too much but just in the point you need to start your day

breakfast, super clean rooms and very nice staff

breakfast was delicious

like that it has parking for my car, its not easy to find that in bacalar hotels, also the breakfast included its really really good, love the location and all the amenities, definitely will

breakfast was adequate, but the restaurant was inexpensive and you can always get something

location staff free water breakfast

is new, just in front of a nice green park

manager, sylvia, was very helpful with early check in and connecting us with reasonable taxi to do a day trip to ruins

we took the room with the private terrace and a little pool

however, the view from the infinity pool was great

the public entrance to the lake and we were able to enjoy a beautiful sunset view of it from the pool and our rooftop terrace

the breakfast was amazing

location, breakfast, friendly & helpful staff, cleanliness.

hotel was beautiful, loved the breakfast offered and staff was so helpful

breakfast is amazing

great food, pool, bar and service

extremely great breakfast

the pool and chill out area are great

huge bed, warm showers, nice pool, ac and it’s not too far a walk from the center

the kids loved the pool and the pancakes

pool staff

it gave us a clean bed to sleep in, a pool for the kids to play in, and walking distance to the water

nice pool, good breakfast, quiet area.

great kitchen space with everything you need for budget cooking, and drinking water available

big room comfortable beds free use of the kitchen sweet family ❤️

clean room, very comfortable bed, common terrace and spacious and well equipped kitchen

the kitchen has everything you need and free water was provided

is a great fully stocked kitchen, but a microwave would have been a plus, but everything else was above expectations in the

beautiful swimming pool. available kitchen and coffee. cozy rooms.

and the water of the pool was cold

pool wasn’t full to where the water line didn’t reach clean out baskets

the pool was small but perfect for what we needed

clean and big rooms and a nice pool

the rooms, the pool, everything is perfect

smallest hotel pool i’ve ever seen :d looks totally different on the picture

pool is smaller than on the pictures location is a little bit far by walk to reach downtown, we

cute swimming pool

be fooled the hotels pool is ver small but due to the proximity to the lake not necessary at all

loud music around the pool even for zero guests

perior king) and nice pool are

peaceful and quiet place -very cozy outdoor areas -wifi worked very well -air conditioning worked well -the hotel was super clean from both outside

the wifi was good too

great pool

breakfast was included and everything was fresh and delicious

beautiful location, kind staff and excellent free breakfast

the included breakfast was delicious. and being able to swim in the lake from the hotel.

i have to mention one thing, i think it's a little shame that the included breakfast is a very simple (but well enough breakfast, nothing is wrong with it) and then they have

breakfast is included and enjoyed in raiz, the hotel’s restaurant

the next days the restaurant and bar just closed, probably because of not so nice weather

group was quite sick the day we checked in and the staff were kind enough to prepare the room for early check in so they could rest

there was a restaurant and bar with very nice food and drink

the cocktails at the bar downstairs were amazing (try the tutti-frutti, it's sooo good)

the private parking and dock . pleasant staff.

i liked the protected parking

good location not far from center private access to the lake parking hammocks and nice terrasse

breakfast was very good, wifi was only available in the

wifi a bit slow.

also the advertisement didn t really tell you that the glamping tents are basically on the parking lot around 4 meters away from the road

the room was on a parking space with a terrible shower, the smell was awful

rented a tent, we know, but when we got there the tent is at the parking lot or close by, one meter of the road

a/c was excellent, and wifi is very reliable

parking a bit limited outside the hotel, but a large secure parking opposite

parking

pool area and sundeck were also top notch

location is fantastic the sun decks the infinity pool the garden is magnificent

it was the best room service we ve ever experienced, they went above and beyond to make the stay magical

also really good wifi

room service has no surcharge, which really encourages you to use it - and the dishes are delicious

design, delicious food, very friendly staff, beautiful views, high speed wifi

the room service also didn't come at an extra cost so it was great to order breakfast to the room as

the pool is very nice but the water is cold

small tiny bar outside

service at the bar and sunbeds is great as well

the bar next door was noisy playing loud music, although this fortunately didn't go on all night

rooms, very comfortable and with a eco friendly orientation, the open restaurant and bar are relaxing, pool is tiny but with the lagoon right at your doorstep you really don't need a

the first room only teased you with the signal of wifi

they have a good wifi setup offering a network throughout the entire location, but internet was down 2 days out of

-wifi is good - you can use the pedalo and kayak

wifi was unfortunately a continuous issue throughout our 4 day stay