the pool isn’t working

pool broken, ac leaking, no hot water, dead insects in original room, lots of dogs, no restaurants

the pool and the surroundings.

the pool was nice.

we booked hotel because in the pic it showed it had a pool

food , drinks, pool , ambiance all superb and very

good wifi and free parking

wifi only works around the front desk and it was 4 of us staying in 1 room and maids would only

as i told one of the managers a longer ladder into the pool would be better

wifi in room wasn't the strongest

pictures though technically accurate of the room where deceptive in that pictures of kitchenettes and sitting rooms interspersed with room pictures led me to believe the rooms were not

construction, deserted, pool not working, restaurant closed

the receptionists and breakfast attendant went above and beyond to make sure that we had everything that we needed and

property, loved the trees, vegetation, walkways, pool

lots of space, beautiful outdoors, great pool, hammocks

seclusion from town and the privacy of the pool area

cheap place to stay, very friendly and helpful staff, nice pool area, shower had hot water.

dirty, unkept, filthy swimming pool.

the owners are fantastic! the facilities were great and there's even a pool!

check in was excellent, easy to find close to our destination tomorrow. the pool was refreshing,

only bad part was that the pool wasn't in service

unfortunately, the pool was closed and our kids were really disappointed after a long car ride

i especially liked the breakfast coupon and the casino

breakfast was poor, and the prices of their food and drinks were outrageously high

the pool was beautiful

unfortunately, the pool was closed and our kids were really disappointed after a long car ride

the pool is perfect too

this is not breakfast included

beautiful garden and great breakfast with fresh fruit

lake was nice and the staff were friendly, the pool was decent

we were given 2towels for pool

food is amazing as well, breakfast is included with many savory and sweet options

staged instagram fotoshoot breakfast on the deck, hindering everybody else to enter the water), distracting the serenity of

like breakfast opens shortly after 8am and free yoga was at 9am but you may need to rush to catch both

the rooms, the beds, the breakfast, the location, the staff and even the other travelers (mostly) were wonderful

the restaurant and bar serve delicious, fresh and local food / drinks

there are two options for breakfast- one is free and one you have to pay for

i have to mention one thing, i think it's a little shame that the included breakfast is a very simple (but well enough breakfast, nothing is wrong with it) and then they have

the included breakfast was delicious. and being able to swim in the lake from the hotel.

view of sunrise over bacalar. great breakfast included. friendly service

the breakfast was good and the bar and sunbathing area overlooking the lagoon was beautiful

group was quite sick the day we checked in and the staff were kind enough to prepare the room for early check in so they could rest

the cocktails at the bar downstairs were amazing (try the tutti-frutti, it's sooo good)

there was a restaurant and bar with very nice food and drink

the next days the restaurant and bar just closed, probably because of not so nice weather

wifi are the reception area only. but like this you disconnect also more. ;-)

i had read some negative reviews about the wifi but it worked just fine, maybe because we were in the room next to reception

the road and found a really nice cafe we great coffee & food

rented a tent, we know, but when we got there the tent is at the parking lot or close by, one meter of the road

wifi only in common areas available

we never had any problems getting a sunbed by the lagoon or the pool

case you would like to see the news etc), the pool was often full of leaves

pool area and sundeck were also top notch

parking a bit limited outside the hotel, but a large secure parking opposite

only netflix showing on tv

the kitchen has everything you need and free water was provided

we enjoyed the use of the kitchen and outdoor patio space to eat breakfast on

big room comfortable beds free use of the kitchen sweet family ❤️

there is a common kitchen that you can use for cooking and has a big fridge

beds - hot water - clean - safe - location - hostfamily super friendly - tv - ac - good wifi - kitchen you can use + drinking water - sitting area in front of the

had an amazing experience, with good food and drinks, perfect spot at the lagune, a nice swimming pool and the rooms are very clean

the pool is very nice but the water is cold

a great bar and restaurant on site, the food we had was really good and great value for the price

there is also a cozy bar in the garden with cocktails, snacks, breakfast en lunch

very comfortable and with a eco friendly orientation, the open restaurant and bar are relaxing, pool is tiny but with the lagoon right at your doorstep you really don't need a swimming pool

the self-serve coffee station, the pool and the quality of the shampoo/soap in the rooms were great

our room #105, ground floor at waters edge, close to dining area, pool and waterfront seating

view from the pool

very poor privacy as well in the room over looking the pool where everybody can see you inside your room

we were told that the hotel was full during our stay and we always had the pool to ourselves, were well attended to, etc

the pool is awesome (they have a platform you can jump off ), breakfast is delicious (get the banana

great pool and bar and easy to walk anywhere in bacalar

pool and bar area are really nice, such a great place to hang out and relax

breakfast is amazing

was able to lie by the pool, the room was nice and air conned, breakfast was delicious and staff were

loved the pool area and being able to kayak on the lagoon

& front desk would always help call a taxi lovely food and beautiful drinks made by staff at the pool my favourite stay in

a beautiful ponton and terrace to enjoy the voew, a swim or kayak on the laguna, a very friendly bar and restaurant staff, beautiful rooms, and amazing food the location is great if you have a car

road, we couldn t hear this from our room but you could hear it when trying to relax around the pool which was a shame if you re hoping for something a bit more tranquil

view from room, bar & pool area were heavenly

manager, sylvia, was very helpful with early check in and connecting us with reasonable taxi to do a day trip to ruins

there is pool area and parking space

nice spacious room, very clean, comfy bed and nice pool area

only improvement i would make is a hob in the kitchenette so you can actually cook something

friendly staff, spacious room, clean, nice pool area to rest

wonderful spacious room! great pool and the hammocks rocked! easy walk to everything!

great breakfast buffet with a brilliant roof top terrace and pool for catching some afternoon sun

we didn’t use the pool as we arrived late and left early

breakfast was good too

the pool area is lovely and perfect for relaxing, and breakfast in the morning was good and abundant, a

the second pool on the rooftop was a nice surprise

great value in bacalar, particularly as it has a pool.

service from the staff, the cleanliness and the overall facilities in cluding the pool, the fridge in the lobby and the coffee in the morning were all great

we really liked the pool, the size of the room and the free water at the reception.

it gave us a clean bed to sleep in, a pool for the kids to play in, and walking distance to the water

the kids loved the pool and the pancakes

very friendly and helpful staff the cats and dogs the garden with pool

great place! the staff was very nice and the breakfast was super tasty.

breakfast was great as well and there was 24/7 access to water for hotel guests

while you are there i also highly recommmend there breakfast

great location and staff, very warm welcome and they even offered a late check out free of charge, so we could go on a sailing tour the day we were leaving

newly opened hotel: stylish rooms, great shower, comfy beds, good breakfast incl

the breakfast was very good with changing egg dishes every day

breakfast was delicious

breakfast was adequate, but the restaurant was inexpensive and you can always get something

location staff free water breakfast

the breakfast was delicious

the bar was delicious and their breakfasts were amazing

the location was great and the pool and bar area were so nice

everything was perfect the pool the staff and the food!!

we could have wished for: clean room, spacious bed with very comfortable mattress, good breakfast and a nice pool to swim in

considering mexican prices, the bar was very expensive, no bartender but self service

the staff, kitchen, pool, room are all perfect - can't recommend enough

considering our experience at casa hormiga, i wouldn't book it here unless it's for the spiritual/spa experience, which seems to be their specialty

d they were kind enough to make us stronger coffee as being brazilian we don t like

the spa is amazing and we tried reiki for the first time which was such a wonderful experience