the pool isn’t working

pool broken, ac leaking, no hot water, dead insects in original room, lots of dogs, no restaurants

the pool and the surroundings.

the pool was nice.

we booked hotel because in the pic it showed it had a pool

food , drinks, pool , ambiance all superb and very

the wifi was a bit slow and was in and out

wifi was iffy but we just got a local sim that we used the mobile data mostly

the wifi is strong, but drops out all the time so using internet was nearly impossible

no wifi in the room. only worked near reception. location ok but bit far from the waterfront.

wifi

we were able to get room service and didn't have to leave our room at all

it’s always welcoming, rooms are spacious, nice pool and on site great restaurant

location. only one restaurant nearby. no bar or service at the apt complex.

didn’t like that the fact that you guys said no smoking and by the pool area smell high off weed

nice pool. restaurant is great. staff is friendly and helpful. room is comfortable and clean.

they have a nice pool and bistro that serves beverages and

very good value cocktails for happy hour in their small bar by the pool

they allowed an early check in which was amazing

a big thank-you to room service and upper management for sorting out

room, great king size bed, excellent wifi, wonderful location, good hot water, 24 hour desk and a tv that actually

bathroom have no kind of safety bar for elders is very dangerous for them because if they fall can cause injuries

the spa tub never worked. that was the main reason for booking. towels are worn out..

better wifi reception

the pool was a little small but very nice area to relax around it.

the restaurant and bar were not open. no ice machine. rooms were pretty rundown

charming decor, lovely large modern room, almost silent ac, good wifi

good location good parking at neighboring hotel

there are 2 car spots available in the hotel parking at first come, first serve

two wifi tickets were issued so only two devices were able to log into the network

wifi was very unreliable and there was no hot water at 9am

the location was great and we felt save with the parking. everything was nice.

a/c not properly cooling the room and the parking which guest need to walk on the street to get to and from

excellent safe parking

were outdated and a bit rusty, tvs were old, no phone, no iron, no wake up call service, no room service as

coffee maker and bar fridge in the room would be nice

view clean room awesome staff very quiet and the pool was so invited and warm i will definitely stay again and

all the staff were amazing. the swimming pool is super clean and perfect for my daughter.

only 2 towels per room, no hand towels or washcloths no bar at pool

high payment for pet

the receptionists and breakfast attendant went above and beyond to make sure that we had everything that we

lots of space, beautiful outdoors, great pool, hammocks

great place to stay if you have a pet

breakfast is very poor

they actually got wifi and phone service (a little in and out) while we were staying there

the breakfast was not good

we were given 2towels for pool

this is not breakfast included

the wifi only works when you re near the check in lodge, no signal in the rooms

secure parking, a small swimming pool, nice yard and quiet location

cheap place to stay, very friendly and helpful staff, nice pool area, shower had hot water.

wifi is bad no hot water.

dirty, unkept, filthy swimming pool.

only bad part was that the pool wasn't in service

breakfast was good

they need to fumigate the pool area, mosquitos look like airplanes, and everyone get bitten several times, so

unfortunately, the pool was closed and our kids were really disappointed after a long car ride

i especially liked the breakfast coupon and the casino

breakfast was inconsistent - staff had different answers on different days.

had breakfast included in our reservations

cabanas are ok, however the cleanliness can be improved, the pool is nice but the dogs come and drink water from

they dont give you towels for the swimming pool, the entrance is a bit tricky

we there was a little kitchen as well as living area

got the suite and bed full of ants, breakfast for free was 1/4 of a mug and 3 half cm slices of fruit plus tea

no wifi, no amenities, small air conditioning to the size of the room and bed was full of ticks

the pool was not maintained and the water was not clear

no wifi, no amenities, small air conditioning to the size of the room and bed was full of ticks

small cottages, greatly accomodated with a pool

breakfast is included and enjoyed in raiz, the hotel s restaurant

wifi was very good

breakfast was very tasty and the bar drinks were the best

the wifi was good

wifi was good for the most part, albeit a bit slow at times if your room is downstairs

a minibar would be a valuable addition, specially because the bar closes at 5:30pm.

the breakfast was very simple nd internet is bad

8am already is late lol also wifi low key wasn t great in our

limited hours: 12:00pm-8:00pm the neighboring hotels on both sides (raiz & los aluxes) had great wifi, food and

group was quite sick the day we checked in and the staff were kind enough to prepare the room for early check

the wifi only started working after the power outage when they flipped the fuse

it had wifi and was in bacalar

service, no wifi

is a great fully stocked kitchen, but a microwave would have been a plus, but everything else was above expectations

big room comfortable beds free use of the kitchen sweet family ❤️

we enjoyed the use of the kitchen and outdoor patio space to eat breakfast on

wifi didn t work in neither of the rooms, it work only outside

be a bit far of some places if you don t have a car and the wifi was not good in our room ( out of reach

did not have wifi in our room so you always had to stay in the bar/pool area if you wanted to search for

there s a private parking lot and room has basically everything you need and you even get a small patio in

the pool and chill out area are great

staff while checking in, wifi is bad can t use it in you re room unless your outside

it also had parking available for a car or motor bike

toward the back parking so no issue there) was a little rude

the road and found a really nice cafe we great coffee & food (only a 10 minute walk towards town) wifi only in

the rooms are very basic and do not have access to wifi or television

rented a tent, we know, but when we got there the tent is at the parking lot or close by, one meter of the road

the breakfast was very good

the wifi didn't really reach our room, but worked great outside.

wifi didn t work for me on the terrace. power line obstruct the view but not the hotels fault

breakfast was lovely

breakfast was also very

the room was clean, shower good. wifi is ok parking available breakfast

a/c was excellent, and wifi is very reliable

it is 9 min far from the city with car which is very practical and has a parking

wonderful facilities to swim in their heated pool and in the lake

parking a bit limited outside the hotel, but a large secure parking opposite

spa was weirdly over attentive of that s possible.

i paid less for a far superior twin room with a lake view, free water and fully equipped full kitchen just days

wifi was really unreliable, kept dropping out.

has all the comforts you need, hot shower, fridge, air con, plenty of street parking, secure building block

wifi was fine, i had conference calls with no issues at all, shower was always perfect

needed a curtain in the shower and it needs a couple more utensils like a bowl for salad on the kitchen

breakfast light

very comfortable and with a eco friendly orientation, the open restaurant and bar are relaxing, pool is tiny

front site beautifully appointed rooms very well designed good balcony space with hammock nice bar on

wifi was excellent, stuff was very polite

good bar inside hotel with tasty cuisine

were very comfortable, kitchen was big and clean, toilets very clean, nice balcony and patio with pool

wonderful spacious room! great pool and the hammocks rocked! easy walk to everything!

there is pool area and parking space (inside and outside property)

friendly staff, spacious room, clean, nice pool area to rest

pool could be cleaner, no ventilation in the bathroom so very damp, breakfast was just a little

music from neighboring property at noon and in the evening at the pool from other guests on serveral days

the pool is great, good size and clean

location was perfect, and there was a clean pool on the property

has a pool but we had to wait for them to service it before we could swim

the wifi is not really functional

central, good value, friendly staff, parking

great breakfast buffet with a brilliant roof top terrace and pool for catching some afternoon sun

parking in front of the

the second pool on the rooftop was a nice surprise

location parking in front design

property is beautiful with a very friendly staff. amazing breakfast of choice included.

seat fell off the toilet, both doors wouldn t lock, one lock completely fell apart and the wifi was very weak

the traditional mexican breakfast options were also super yummy, and were included in our stay

it seemed very new and we just loved the design of the rooms, the pool and everything

breakfast was ok wasn't the best tasting food but it was free so can't complain too much

coffee and stirring sticks weren t refilled whilst there, not sure if there is room service but that would

pictures look nice but there is a construction in the back of the pool, the pool is nice itself but you don

is new, just in front of a nice green park

pool wasn t very clean

outside areas pool and rooftop great

the wifi was okay, but could have been better in my room.

great location and staff, very warm welcome and they even offered a late check out free of charge, so we could

breakfast was great as well and there was 24/7 access to water for hotel guests

here s a bar and some sunchairs

people are allowed to smoke outside their rooms by the pool which if next door to you, the smoke goes into your

loved the mix of the natural beauty of the lake, lily pads and pool

the self-serve coffee station, the pool and the quality of the shampoo/soap in the rooms were great

free parking inside gate

t anything we didn t like but there was a hurricane so couldn t get spa service or use jacuzzi

pool was clean and amazing just in the garden area

was great about the property, from the pool to the restaurant, i will definitely stay there again

comfortable beds, cold ac, functioning wifi

only 1 tiny little negative is that the wifi wasn't great

wifi was strong enough for me to zoom for work without any issues which was a pleasant surprise

the property is great with parking, a great pool and the rooms are very comfortable and clean.

the room was quite spacious with a view of the pool

my room was large. the pool area was nice. the staff was friendly.

there was a cute bar area by the pool but i havent seen an employee there during my stay

there was a cute bar area by the pool but i havent seen an employee there during my stay

pool and room, clean and big

breakfast was included and really great every morning

bar staff were brilliant

what we didn't understand was why the continental breakfast was not clearly highlighted during the tour

with a bountiful breakfast, too

wifi wasnt strong in the bedroom

the pool was not very clean no laundry basically very poor management for the price

the breakfast included in the price of the room is not buffet, only a couple options available, we

they started to install the pool bar so there was an open hole at the pool which did not make the place very

breakfast included

the grounds by the pool area could have been a little cleaner.

wasn t crazy about the wifi.

pool staff

we really liked the pool, the size of the room and the free water at the reception.

wifi was a little lacking. reception was not good in rooms

poor wifi connection

wifi dropped occasionally for a few minutes at a time during our stay, generally not a problem, but

wifi didnt work at the beginning but then the owner gave me another login so it worked most of the

good location. cheap. perfect for travellers. good ac and wifi

wifi in my room was pretty well nonexistent.

towels provided, good wifi, nice beds

aaa and don t forget the delicious breakfast done in the moment for you upon request

the wifi works great

the wifi never works , not in tv not in cel phones .

nearby city center and good restaurants, in the morning there could be a little noise as the breakfast is being

we've stayed on the top floor and sometimes the wifi can be a bit difficult, but that only should be an issue

didn't love the pool in our unit

view from room, bar & pool area were heavenly

before we even arrived (helping organise an airport taxi), but particularly the guys by the pool bar who welcomed

before we even arrived (helping organise an airport taxi), but particularly the guys by the pool bar who welcomed

had a private pool room but we couldn t use our private pool because the water is cold and the filtering was

the breakfast was amazing

wifi was very poor in our first room (we changed room and wifi was very good)

the room was perfect and cleaned everyday, we had our own balcony with a cold plunge pool that overlooked the

however, the view from the infinity pool was great

the rooftop was excellent for watching the sunrise and cooling off in the pool

the food was not that great and the breakfast buffet was really disappointing

the restaurant and bar facilities are superb, and the staff at naya are all excellent, friendly, helpful,

breakfast, super friendly and helpful staff, very cool amenities like yoga classes, paddleboards,

warm pool, nice view, good staff

breakfast was good and tasty, though some items like eggs or additional extras come with an extra

breakfast was another disaster

the outdoor facilities, including the swimming pool and the deck by the lake, were superb

the pool is tiny but nice

there is a small pool and some seating by the lagoon, it was nice to sit by the lagoon and watch the boats go

upon arrival and shortly after checking in we were offered a room on a different floor, the wifi was working on