extremely nice and supportive host! quiet and peaceful environment. nice room and nice pool.

great breakfast

cabins, great staff, lovely lake settings, delicious breakfast, and they offered a paid service to drive us to

the breakfast was great, and it was an added bonus to have use of the fridge

good breakfast was also included, nice kitchen facilities and very friendly staff

amazing location right on the lake, lovely staff, great breakfast.

the architecture, grounds, huge beautiful cabins, pool, staff and bar were truly beautiful

price list, so you never knew in advance what the price of the drinks would be 3) although breakfast was included

) staff members we met are super nice - we could change our breakfast to a sandwich - the lagoon is beautiful

the architecture, grounds, huge beautiful cabins, pool, staff and bar were truly beautiful

toilet paper, mosquito spray and other amenities were not restocked after cleaning our room - the breakfast is

also, including a basic breakfast in the room tariff would be much appreciated

the private access to the lagoon, plus the pool and other amenities were fantastic

the pool area is beautiful but the soft lounge sofas sit in the water & so are mouldy

when it comes to breakfast, lunch or dinner, the team at the michelin star restaurant will be available with

on the rooftop but it's completely bare and unlit except for the electric candles put out, giving parking garage

no wifi, no amenities, small air conditioning to the size of the room and bed was full of ticks

the pool was not maintained and the water was not clear

no wifi, no amenities, small air conditioning to the size of the room and bed was full of ticks

small cottages, greatly accomodated with a pool

i would say they should start breakfast earlier

and now, the piece de resistance: breakfast

they dont give you towels for the swimming pool, the entrance is a bit tricky

had breakfast included in our reservations

location was beautiful, and hard to beat swimming in the water and pool

food is amazing as well, breakfast is included with many savory and sweet options

i recommend reserving a table by the lagoon bar for dinner

had a facial at the spa and it was very disappointing

the restaurant and bar serve delicious, fresh and local food / drinks

the bar only opened at 1:00 pm, even though there were already around 12 guests there by 10:30 am

dirty, unkept, filthy swimming pool.

cheap place to stay, very friendly and helpful staff, nice pool area, shower had hot water.

wifi is bad no hot water.

check in was excellent, easy to find close to our destination tomorrow. the pool was refreshing,

secure parking, a small swimming pool, nice yard and quiet location

construction, deserted, pool not working, restaurant closed

com lead me to believe all rooms were situated with entrances towards the pool

the pool.

it was spectacular and so close to home. friendly staff, excellent breakfast!

room, beautiful place, great location, delicious breakfast and excellent service

the rooms were very clean and spacious, and the secure parking gave us peace of mind

breakfast was poor, and the prices of their food and drinks were outrageously high

i especially liked the breakfast coupon and the casino

breakfast was good

there is no complementary breakfast and the restaurant opens until 10 to serve breakfast

the breakfast included in the price of the room is not buffet, only a couple options available, we

t have running water twice in 24h didn t have hot water for the jacuzzi on our first day pool wasn t

they started to install the pool bar so there was an open hole at the pool which did not make the place very

i'd say mia bacalar luxury resort and spa is a high end wannabe, and definitely not worth the price

spa was understaffed but after some back and forth, we were able to work things out.

good and reliable wifi

free parking inside gate

their restaurant was about a dozen tables under a shaded roof next to the spa

they have no pool and access to the lagoon is hard since there are no stairs to get in and out and the dock is

we were told that the hotel was full during our stay and we always had the pool to ourselves, were well attended

bar and restaurant start are phenomenal, always working hard and remember your drink orders from

& front desk would always help call a taxi lovely food and beautiful drinks made by staff at the pool my favourite

restaurant and bar have good food/drink offerings and friendly service

had a private pool room but we couldn t use our private pool because the water is cold and the filtering was

before we even arrived (helping organise an airport taxi), but particularly the guys by the pool bar who welcomed

great that it included breakfast, and the dinner was pretty good too

food, particularily limited breakfast.

the pool is tiny but nice

food can be a bit better and higher quality coffee should be served in breakfast

breakfast quality was inconsistent and the staff didn t always come down to the pool/dock to

some wifi problems.. but fine

wifi only in common

property is beautiful with a very friendly staff. amazing breakfast of choice included.

no wifi in the cabanas or on the terrace area directly outside the cabana - wifi only available at

good ac and wifi

front site beautifully appointed rooms very well designed good balcony space with hammock nice bar on

pool isn t a pool more like a water feature and there isn t anywhere to sunbath but there is a

stay was too short and breakfast wasn t good

rooms, very comfortable and with a eco friendly orientation, the open restaurant and bar are relaxing, pool is

also having breakfast and lunch on the balcony was a nice experience

it is 9 min far from the city with car which is very practical and has a parking

spa was weirdly over attentive of that s possible.

a/c was excellent, and wifi is very reliable

only netflix showing on tv (in case you would like to see the news etc), the pool was often full of leaves

parking a bit limited outside the hotel, but a large secure parking opposite

wifi a bit slow.

wifi are the reception area only. but like this you disconnect also more. ;-)

rented a tent, we know, but when we got there the tent is at the parking lot or close by, one meter of the road

the room was on a parking space with a terrible shower, the smell was awful

manager very helpfu and made us breakfast each day and dinner 1 night

group was quite sick the day we checked in and the staff were kind enough to prepare the room for early check

limited hours: 12:00pm-8:00pm the neighboring hotels on both sides (raiz & los aluxes) had great wifi, food and

the cocktails at the bar downstairs were amazing (try the tutti-frutti, it's sooo good)

service, no wifi

the walls between this and the other guests rooms, as well as the kitchen, are paper thin

i have to mention one thing, i think it's a little shame that the included breakfast is a very simple (but well

great staff and nice little bar and restaurant

craft cocktails made by carlos at the bar should not be missed either

the breakfast was good and the bar and sunbathing area overlooking the lagoon was beautiful

the included breakfast was delicious. and being able to swim in the lake from the hotel.

pool wasn t full to where the water line didn t reach clean out baskets

beautiful swimming pool. available kitchen and coffee. cozy rooms.

they have wifi

the wifi was trash and working remote was impossible we had to leave

clean and big rooms and a nice pool

wifi was a little slow and would cut out from time to time

not great wifi

wifi was not working properly, bit far away from city center

slow wifi

the beds were comfortable, 2 sinks, one in the room outside the bathroom, a nice shower, good wifi, soap included

sometimes wifi could be a bit slow

easy parking, 5 min. to the beach. good room.

the ceiling fan was very sketchy and full of dust. the kitchen sink was very dirty.

would of been nice to have access to a kitchen, but this was never offered with the accommodation and so we had

we decided to book the best apartment with a little kitchen, but unfortunately the kitchen is not well equipped

pool is awesome and sleeping in the tube was a great experience

the bar is well stocked and the hospitality is excellent

breakfast was nice, free bikes to use and the pool en rooms were very clean

concept (tubes), beautiful garden, nice bar and pool and very forthcoming personnel

great bar area with great drinks and very tasty (italian) food

no wifi in the room, rather poor wifi at reception.

it gave us a clean bed to sleep in, a pool for the kids to play in, and walking distance to the water

staff friendly & helpful. breakfasts delicious. wifi excellent in reception area, none in room.

pool staff

it gave us a clean bed to sleep in, a pool for the kids to play in, and walking distance to the water

wifi could ve been a bit better, but it was still somehow working.

there is a common kitchen that you can use for cooking and has a big fridge

nice, comfort bed and pillow, hot shower, good wifi, and super cozy

we enjoyed the use of the kitchen and outdoor patio space to eat breakfast on

wifi didn t work in neither of the rooms, it work only outside

a minibar would be a valuable addition, specially because the bar closes at 5:30pm.

the breakfast was very simple nd internet is bad

8am already is late lol also wifi low key wasn t great in our

my so sprained her ankle while we were in town, they helped arrange a doctor house call, breakfast to room and

in the common area super easy and convenient off-street parking area right in front strong wifi signal in the

breakfast was also very

wifi didn t work for me on the terrace. power line obstruct the view but not the hotels fault

booking said it included breakfast but they no longer do that

we are defenetely not usual spa users but as soon as we came in the patio we felt a great feeling

free parking on the front is a bonus too

at the pool, chill at the terrace

great food, pool, bar and service

a bit loud music at the pool, but it's all about personal preference.

the staff were great and very friendly hotel is bright and spacious and very clean parking is secure and

location was perfect, and there was a clean pool on the property

nice and clean room with a good pool in the centre of towm. very friendly stuff.

has a pool but we had to wait for them to service it before we could swim

the pool is great, good size and clean

the wifi is not really functional

clean, pretty big room, sitting outside, pool and we really appreciated small fridge and coffee machine

place, awesome pool and room

great house with garden and pool, spacious

nice pool. large and comfortable room.

garden with the pool, amazing beds and large rooms

was great, food was good, maybe bit more variety on the breakfast beverages, but other than that we were completely

g cleaning up empty glasses around the pool area and quicker on

the food was not that great and the breakfast buffet was really disappointing

my jaw dropped as soon as i saw the room i booked with a plunge pool

breakfast was great and access to the pool, although off grounds, was convenient and

new building, great big room, nice pool

intended to cook as we were staying for a week for kitchen had the bare minimum

and it s a super clean and cosy little appartement with a confortable big bed, hot shower and wifi which works

the staff were great, the apartment was spacious and kitchen had all the equipment needed

we have two girls and the played a lot in the nice pool

wonderful spacious room! great pool and the hammocks rocked! easy walk to everything!

only improvement i would make is a hob in the kitchenette so you can actually cook something

the kitchen has a fridge, a sink, and two microwaves, so no stove for cooking

there is pool area and parking space (inside and outside property)

additional kitchen annex was very unexpected bonus

just 4 parking places but streetparking normally available

great breakfast buffet with a brilliant roof top terrace and pool for catching some afternoon sun

kids enjoyed the clean pool and rich breakfast

was good:friendly staff, amazing place, clean room, good wifi, at walking distance from all the restaurants and

wifi bad , dogs and rooster can be noisy at night

my room was large. the pool area was nice. the staff was friendly.

very poor wifi in room on the second floor

kitchen was not equipped enough for cooking, no spatula for example, 2 frying pans but no pot for

pool is smaller than on photos, yet enough to get a cooling dip

the room was quite spacious with a view of the pool

gorgeous and the location is great - less than 10 mins to the ecological park and to the town centre

spots (every couple of sun-beds are divided by a batch of flowers and greenery), great generous breakfast

the breakfast is delicious and the tips regarding the activities were so helpful

the breakfast was delicious

everything was perfect the pool the staff and the food!!

the room is fabulous for the price,clean bathroom, good wifi and a nice rooftop lounge

while you are there i also highly recommmend there breakfast

the wifi was okay, but could have been better in my room.

boardgames and treats for the kids a welcome drink, lots of advice

is amazing hotel with a nice garden and swimming pool

nice staff, good breakfast, comfortable and nicely furnished rooms and beautiful pool

the music at the bar didn t really suits the place. maybe it can be more chilled music.

there's a nice little pool for an afternoon dip and we enjoyed the bar in the evening for a few glasses of wine

rooms friendly, helpfull receptionists great water pressure good breakfast relaxing pool & bar area quiet

saltwater pool, huge comfy towels, nicely appointed rooms

the staff, kitchen, pool, room are all perfect - can't recommend enough

everything was great, but i personally enjoyed the peace in the hotel, and the pool.

but we where able the cool drinks in at the bar so no problem at all

the entire architectural design is absolutely stunning. the pool area, the restaurant & bar

wifi wasnt strong in the bedroom