on booking, it simply states breakfast included, but nowhere does it mention that it is only covered up

we purchased the breakfast plan and were surprised when the waitress said we still owed for the breakfast

do yo nees to give deposit for the remote of the tv , airco , clothes iron the wifi was horrible

the man in the parking area tried to send us somewhere else, even though there was nowhere else to park

meeting at 8 and they hadn't arrive, so i had to wait after i finished my meeting to have the breakfast

table and chairs had some scratches, and especially i didnt like it that i couldn t connect to wifi in my

spacious rooms and parking for our car

laundry service form said laundry would be returned by 6pm, but the front desk told me (when i

our room did not have a bar service

the room had a bar fridge, hairdryer, a small desk and the lighting was good enough if you wanted to work or

breakfast and room service frequently arrived cold

they have an agreement with the local huge gymnasium so it is nice to stay with them as we can do exercise at

nice rooms cozy beds nice bar with area to smoke

food quality of the room service is quite bad (roast beef sandwich) + no 24h food room service (not 5* standard

huge restaurant and bar facilities

the room mini bar is not filled

a 5-star hotel with great amenities, including top notch spa, gym, steam and sauna facilities

rooms can be cleaner and better heating as it gets very cold. no wifi in room big drawback.

the restaurant was closed due to the pandemic, but room service was available and we loved the menu

the pool was great, the room was clean.

room service available late which was great for a late arrival

the gym doesn't exist any more

their indoor pool was warm, and we loved swimming there throughout our stay

wouldn't accept credit cards; guy at front desk didn't tell me up front the wifi password

clean room; comfortable bed; good wifi; large bathroom and shower; good a/c; quiet

second night the was no wifi in my room

room service, food, everyone was so kind!

bar area is close to the resturant but we didn't get honey we needed from the bar area staff while

breakfast buffet, that the rooms did not come equipped with wash clothes

i really enjoyed my stay there , staff very attentive and the breakfast very delicious.

laundry service, wrote to have my cotton slacks washed not dry cleaned

the amount of time it took them to handle my room service requests

free wifi in the room ,no wifi in the lobby

wifi wasn t good and bed sheets weren t very clean

bed sheets breakfast room decoration

breakfast. there was a lot of people

good location, available shuttle to nearby places

nice and friendly staff very clean modern facilities and furniture good breakfast

coomfy bed, great full breakfast. quiet. ample room. new amenities.

parking seems not to be secure 100% it is no clean, not signals so you can have an accident

the room was big and they have a gym that actually works

there was a menu in the room where you could order from their restaurant(room

no wifi in room which reception staff explained was probably due to high season but i m not sure if

bed wasn't comfortable, wifi was poor, television was too limited and stream servi es wasn't runing ok because

the breakfast was good and it s nice that they have a gym

clean , breakfast was really good , comfy beds , clean towels, clean restrooms, easy to use safe

good breakfast.

the rooms are well taken care and it includes breakfast.

room was clean, good breakfast and gym is good for cardio

room service breakfast was just what i needed with a busy schedule

the food and service 24/7 (kitchen).

are two friends and we were feeling uncomfortable about all the sexy parking garages at the entrac and the

the gym opposite (and at the time of my stay the nearby the building works) start early in the morning

were closed at the time the room was very noisy, we had loud music from 6am until 10pm from the gym that is

rooms are not sound proof, very annoying with the loud music starting in the morning at 6:15 (gym) and on friday

no breakfast nor other meals provided, paid or free.

older reviews say they do not have breakfast, but that is not true anymore

the breakfast had few options, the room had few outlets. towels were old

they threatened us by telling us we could not take our car out of their private parking lot, if we didn t

then call and order room service

that i could speak a bit of spanish because it came in handy in the restaurant and when ordering room service

breakfast was awkward with a constant announcement to pay for coffee on the way out (put it on the

poor breakfast spread. no room service. bad location

breakfast was not exceptional as advertised and to slow that everyone should have at least 45 mins

i arrived on a friday room service trays that had been left outside rooms were still in the corridors when i

there was a variety of on-site amenities, including a swimming pool, fitness center, and spa

the floor of the pool.

modern facilities available including usb wall sockets and free & fast wifi availability

great gym and pool facilities

very clean, quiet, good amenities, nice gym, comfortable rooms

they also advertise laundry service that they do not have

bad wifi and very bad showers

bad wifi in the rooms, very limited breakfast options

the parking lot and that you can only check-in after 3pm, even if the hotel doesn't look busy.

the wifi wasn't working all the time, but is not the end of the world

location good, parking and really really cheap: 20 a night

the wifi network and the spa function very noisy

i needed a better wifi for my trip!!

cleanliness, basic assistance, wifi was almost non existent, room security was laughable, bed linen was shocking

wifi connection

didn t work in the room, but was ok in the reception and restaurant gym didn t work dinner is low quality for

- wifi performance was unsteady - sometimes loud traffic on the side of the main road

gave us the wrong wifi code twice

no decent restaurant, bar or anything within walking distance

we didn't make use of it, but it was amazing to have the option :) the wifi worked phenomenally and the staff

room service was good and

wifi was not reliable

room service

rooms are dated and wifi was quite poor in the room

wifi was no good

nice staff, good pool, beautiful gardens. very good wifi

the staff was so friendly and helpful! loved the service! complimentary breakfast was great too!

breakfast at the hotel was overpriced and not very good -- too salty to enjoy

place, quiet, nice pool

also on the website it stated that the hotel had spa facilities however there was no sauna

the continental breakfast was limited, and the treadmills in the gym did not function.

gym is tiny, breakfast not included, relatively few facilities for 4*hotel.

gym upstairs, breakfast is great

expensive for what it really was and very poor room service menu

was great the services, location,good opcion in breakfast, bed is comfortable , and general we have a great

breakfast are good , good location, rooms are clean , personal very friendly and helpful.

breakfast, and checkin

the breakfast

the hotel is clean and the breakfast really

the wifi worked okay, and the bed was huge and comfortable

the wifi was not working at all.

the double beds were small in size , not good for a big family with 3 kids

the breakfast was awesome

best breakfast in mexico city. fiesta rewards room are very nice. the hotel is very very new.

parking was great

time in mexico city and love this hotel in particular, specially the kitchen staff dealing with breakfast i

wifi intermittent at best

of food nearby and a market, not a far walk from a metro, water pressure, good wifi, cleanliness

the wifi was also pretty decent

private parking (when not full) fair location

room was spacious, wifi worked fairly well (no problem using social media, at least)

tv and wifi worked good

weak wifi signal

good breakfast

big clean beds and room. staff are friendly and helpful. delicious breakfast. good hot shower.

as far as the restaurant, breakfast was great

kitchenette needs to be better equipped with at least a pot and better pan, one more set of

wifi is decent and the nespresso coffee machine in the room is a bonus

wifi was also great

but unfortunately those all ruined the stay and didn t leave a good experience at all also the wifi was very

the room was clean but if you have luggage, you will have a difficult time as the room can barely accommodate

is a bar in the rooftop and they play music until 3 a

good breakfast

the bar in the rooftop play live music until 3 am on a weekday:

basic breakfast and every day the same (eggs, fruits, juice, coffee), for two days there was loud music

bed sound old, the floor the same, the bathroom had a 10 litlle tank, , the parking lot to

the tv only had 1 chanel working,there is not laundry

bed was hard as a rock, very expensive area, and the wifi was continually interrupted.

wifi is free and good quality

parking our car was also a challenge

nice kitchen in the suite, accommodating staff

the wifi did not work, there was no hot water, i got locked into my room the first day because the lock

the gymnasium was basic, but sufficient for the size of hotel.

wifi was wonky at times. didn t like that checkout time is at 11am and check-in at 3pm.

i loved the garden - had breakfast there each morning

great location, very clean, helpful staff, good wifi.

you could hear everything from the outside and other rooms - wifi never worked

wifi stopped working during our stay

there was not breakfast or any kind of food served.

clean, giant bed, parking for free in atrium, room service.

parking lot is inside the property so basically you can hear every time a car turns on and off

hotel was very clean, friendly staff, good location, nice big parking lot.

cleaned for new guests, then hotelliero offered 2 rooms with double beds in groundfloor- next to parking place

very good wifi

the microwave was dirty no utensils in the kitchen

room is spacious and clean, hot water works, air-conditioning was nice, bed was comfortable, the kitchenette

for normal room you should share the kitchenette

hotel not offer breakfast, but the room have kitchen with equipment and about 200m is the next store buy what

- very poor gym with broken machines, hence

the spa and gym was very small.

the gym is small and there is no outdoor space.

service at breakfast was extremely slow and the food was unremarkable / below average

i expected a better breakfast (included) for the amount i paid for my room.

the spa and gym was very small.

breakfast was average with very cold area with all of the heaters in the breakfast place not

location in polanco - lots of (expensive/trendy) restaurants, bars and gym/yoga studios around

really- the pool is a bit small and no longe chairs were on the roof but the set up and bar looked wonderful

really- the pool is a bit small and no longe chairs were on the roof but the set up and bar looked wonderful

location in polanco - lots of (expensive/trendy) restaurants, bars and gym/yoga studios around

the bed is comfortable, there is hot water in the shower, the room is spacious and clean, and the wifi works

wifi connection fails and this is very irritating

strong wifi. location is okay. bed is very good and comfortable. price is good.

just the location... ohhhh and the parking

the location is fantastic! wifi was good

comfortable bed, great location and good wifi

wifi perfect

the boutique gym on the rooftop was a great bonus, and everything was spotless and thoughtfully curated

the breakfast was frankly disappointing

would be nice to have a little more extensive breakfast and coffee

breakfast was absolutely delicious fresh, well prepared, and a perfect start to the day

moreover, the gym advertised by the hotel simply did not exist

everything! the staff, the breakfast, the room, afternoon mezcal, the location.

no restaurant, no room service, no concierge, no 24/7 maintenance) - rooms are very small with low ceilings,

from the morning breakfast staff to the front desk staff to the evening staff, to the drivers and the cleaning

it was beautifully decorated, the staff were helpful and kind, and the breakfast was fantastic-- the chef came

gym is very clean and adequate, witha nice view of the neighboring park

breakfast was excellent

i liked the breakfast i liked the quiteness

no breakfast is included, but there is a big shopping mall nearby where you can find whatever you want

excellent breakfast and friendly staffs all over the hotel

the staff at reception and breakfast room did a great job and the rooms were nice, modern and spacious