breakfast was not exceptional as advertised and to slow that everyone should have at least 45 mins

pet friendly, wonderful staff and great views.

a pet friendly hotel of this quality/value is unusual, and they were very welcoming to me and my dog

the hotel didn t even open the bar as there was little point without many guests

the lobby was beautiful and had a nice bar in it

also the pool was kinda cold

very clean, quiet, good amenities, nice gym, comfortable rooms

great gym and pool facilities

great gym and pool facilities

modern facilities available including usb wall sockets and free & fast wifi availability

wi-fi, they recently changed providers and wifi was down for 8 out of 15 days

dint give the same room as promised and wifi was not working for many days even after

for normal room you should share the kitchenette

i cant park my big pick up truck in underground parking

many light did not work, the wifi was horrible, asked the reception desk for help on the wifi, they sent the

also on the website it stated that the hotel had spa facilities however there was no sauna

gym upstairs, breakfast is great

amazing room, very clean! very happy with the location! big plus for a free wifi in the room.

gym room is on construction

expensive for what it really was and very poor room service menu

basic breakfast and every day the same (eggs, fruits, juice, coffee), for two days there was loud music

the bar in the rooftop play live music until 3 am on a weekday:

at night it gets loud because they have a bar in the hotel

big room, confortable, clean, great room service.

breakfast is served on a terrace, where in the morning it gets cold

menu and breakfast: some drinks are not included, but prices are not shown on the menu, which should be

breakfast was amazing also

breakfast fruit was expired, plumbing in the room was a bit smelly.

breakfast was very good and thorough but it could have had some variety from day to day.

the buffet breakfast was nice and the coffee was excellent

was only one morning when the breakfast came out after ordering nearly an hour late

pillows, breakfast, service at restaurant, reservation agent.

bed comfort, shower, gym

the breakfast is too slow

very high quality breakfast, just was very limited in its options

clean, functional gym

everything! the staff, the breakfast, the room, afternoon mezcal, the location.

i didn t love breakfast, but i am a little difficult.

the breakfast provided in the court yard was beautiful

wifi stopped working during our stay

you could hear everything from the outside and other rooms - wifi never worked

the 24 hour reception was super convenient, and the included breakfast was a nice bonus

i loved the garden - had breakfast there each morning

there was not breakfast or any kind of food served.

nice kitchen in the suite, accommodating staff

the gymnasium was basic, but sufficient for the size of hotel.

wifi was wonky at times. didn t like that checkout time is at 11am and check-in at 3pm.

the wifi did not work, there was no hot water, i got locked into my room the first day because the lock

service at breakfast was extremely slow and the food was unremarkable / below average

the spa and gym was very small.

no menus in hand, but we look forward to another visit to las alcobas when we can peruse the breakfast menu more

the spa and gym was very small.

gym was uninspired and the restaurant was very tasty but didn t have a very charming decor

i needed a better wifi for my trip!!

location good, parking and really really cheap: 20 a night

the wifi network and the spa function very noisy

they told me breakfast wasn t included, i showed them it was as that s what i selected when booking, when

new , the best location in polenco, excellent food and drinks , roof top bar , amazing staff

location in polanco - lots of (expensive/trendy) restaurants, bars and gym/yoga studios around

really- the pool is a bit small and no longe chairs were on the roof but the set up and bar looked wonderful

breakfast was average with very cold area with all of the heaters in the breakfast place not

breakfast included, superb service, drinks included, minibar snacks and drinks included, gorgeous

design, the rooms , the location, the staff, the coziness, the breakfast and the attention to

walk - the rooms were incredible stylish and luxurious - silent and comfortable beyond belief the breakfast was

breakfast was great, location was very good in the diplomatic area.

very good gym

kitchenette needs to be better equipped with at least a pot and better pan, one more set of

but unfortunately those all ruined the stay and didn t leave a good experience at all also the wifi was very

wifi is decent and the nespresso coffee machine in the room is a bonus

wifi was also great

very large suite with very fast internet and well equipped kitchen

breakfast was excellent every day, staff and service was amazing, location was perfect!

gym and no english tv channels

the breakfast was always fresh and delicious

no paper towels or detergent available despite having a kitchen and full apartment setting

comfortable bed, great location and good wifi

wifi perfect

no air conditioning in the rooms. a bit poor breakfast.

comfortable bed nice kitchenette

noisy, you can listen to everything the people downstairs are talking, the noise coming from the bar at the

staff was incredibly helpful and attentive, and we loved that there was a nice honor bar downstairs for a drink

breakfast was very limited , not many options

attention was amazing, included breakfast was filling, i will be coming here again

kitchen took long

the breakfast was good and the bar was great place to stop in the evening

rooms were beautiful, super clean and the all access, well stocked fridge and snack bar were awesome and included

classic british-style hotel at the heart of mexico city, exceptional staff, in-room dining, and breakfast

extras like a really good hairdryer, sweets, a gift on departure made a difference very good breakfast and

mini bar

the wifi connection was very bad

the smell from the gym. they use a strong, cherry smelling cleaner.

the breakfast could have been more better

there s also large shopping centre across the street and hotel has a free shuttle service to nearby locations

is near to pheriferic, the noise of the road is high, bad for light sleepers breakfast, even if is free, the

great breakfast & good location.

the spa is old and was not clean

the gym also needs a bit more variety of basic equipments, such as a few kettlebells and new yoga

this hotel is beautiful: staff, restaurants, location, cleanliness, spa zone and massage

the price you pay the room service is terrible

could use a decent hair dryer and maybe some paper towels for the kitchen…but all in all we enjoyed it…will

the gym is in pretty bad shape!

the gym is only two machines and some free weights. not really useable...

gym facilities did not work

face towels and a towel in the kitchen. there wasn’t much not to like.

also not even coffee is free for breakfast

the breakfast was frankly disappointing

would be nice to have a little more extensive breakfast and coffee

moreover, the gym advertised by the hotel simply did not exist

breakfast was absolutely delicious fresh, well prepared, and a perfect start to the day

i really enjoyed the option for co-working space as well as the gym, which was top-notch

even though it was a deluxe double, poor lighting in the room, minimal drinks in the mini bar, room service

friendly helpful staff, excellent restaurant, comfortable well appointed room, full gym

gym opened at 8am. if you are traveling for work 8am is too late to go to the gym.

wifi in the room was not great.

room was clean, good breakfast and gym is good for cardio

the breakfast was good and it s nice that they have a gym

the breakfast was good and it s nice that they have a gym

clean , breakfast was really good , comfy beds , clean towels, clean restrooms, easy to use safe

room was clean, good breakfast and gym is good for cardio

its location is perfect and includes parking

bed was hard as a rock, very expensive area, and the wifi was continually interrupted.

wifi is free and good quality

was not available wifi in my room, even that i prolonged my staying one night more, the wifi sucked

parking our car was also a challenge

reported the wifi not working since day one and was never repaired the bathroom had mildew on the grout there

wifi was not that good

--tv didn't work, wifi didn't work one

couldn t connect to the wifi

seemed very old and not properly cleaned; wifi did not work well; we were given 1 towel for a room with 2 people

bed wasn't comfortable, wifi was poor, television was too limited and stream servi es wasn't runing ok because

there was a menu in the room where you could order from their restaurant(room

the room was big and they have a gym that actually works

no wifi in room which reception staff explained was probably due to high season but i m not sure if

the bathroom is also clean and this place has valet parking where the gate closes late at night for security

i had the chance to request a surprise for my wife having our room set up with petals, a bouquet of two dozens

when i was asking the personnel ( like concierge) to do something (bookings, laundry, etc) , i had to ask 2-3

mini bar empty

see that the coffee in the room is included as an amenity too and the use of the wet area of the spa is free of

room service was amazing, layout of room was perfect, with large bathrooms and a great soaker tub

the wifi wasn't working all the time, but is not the end of the world

they also advertise laundry service that they do not have

great location, safe, very convenient, free parking

the parking lot and that you can only check-in after 3pm, even if the hotel doesn't look busy.

parking lot

basic amenities like toilet paper, towels, soap, wifi were not there when we arrived

the wifi and tv internet wasn t working the 2nd night.

wifi signal very weak

room haven t windows, haven t a/c, haven t cable and local tv, the wifi extremely poor

the wifi was flaky and very slow, sometimes it would disconnect - the walls are thin and a bit noisy,

the wifi is so poor that i have to use my own data

arrival we were assigned room 1510 on the first floor--across from the laundry--the room smelled of too much

no coffee/tea maker in room. had to pay for wifi which is unusual these days

looking forward to the blue bar opening again

the room service food was fantastic and it came so fast

if you're lucky and there are no kids, the poolside is a peaceful retreat as well

wifi signal could be very weak or even disappear if you are in one of the rooms on the end of the

can get room service which is a bonus

+ laundry was available, which was awesome, though i didn't get to take advantage of it because the

location, very safe, kitchen was nice and had basics

the parking, the laundry service, the location, the cleanliness

kitchen is small and adequately equipped for smaller meals

convenient location, fully equipped kitchen.

i reached the hotel slightly early than check in time and they gave me an hour early check in

clean, quiet and wifi works great

room 31 is the same as room 25 :( room 31 was where my workmate stayed, and he had a balcony, a kitchen, and

that there wasn t gym

and fridge great, kitchen appliances enough, shops around the property superb , la europea

no noise from the street, good proces for room service and bar

as it happened, we held some of our business meetings at the hotel bar and resturant

room service, food, everyone was so kind!

staff was super helpful, even helped us going to the drugstore for some medicines for our kids

the pool is clean the work out equipment all functioned well

the guy serving breakfast did ok.

food was not so wonderful and also the spa bath was just a bath (although the shower was very good)

mistakes with room service and booking g services due to poor english from reception and room service staff

needs updating , staff very nice but trouble with room service s they don t all speak english

in our case, we were active all day after breakfast, had our dinner at various locations around town, and took

rooms are ok (bonus : there is heating) - staff is nice and accommodating - there is a parking - it is extremely

great staff and a great location. big plus was that it has free parking

the wifi was really bad, it only worked 50% of the time

wifi was good on a laptop, but rubbish on a phone

were lovely though and very helpful - except for the room service guy insisting on a tip

the laundry service came back in less than half a day and was very reasonably priced

an early flight with my baby, they let us do an early check in without paying extra

the wifi was spotty on the 3rd floor

staff were very helpful and kind. felt very safe. good breakfast

cleanliness and all amenities are meant to keep you comfortable throughout the stay, including laundry facility

swimming pool, mostly a business hotel (and i wasn t on business), overpriced breakfast, strict limits in

great location. very nicehoyel. good wifi. nice toiletries

there is no pool (all other similar hotels have)

luis ivan and carlos at the restaurant and andrea and yoselin at the bar in the executive room great

room service was great, view of the park from my room was amazing

very good breakfast in a rooftop restaurant with a view on the city, skyscrapers and park

on a main highway and in peak hour it took 20 mins to cross it to get to the main restaurant and bar areas

everything about the property, the staff was so nice and really communicative with you, also the kitchen people

rooftop bar for breakfast and drinks

wifi was disaster and disconnected all the time with poor speed that i had to use my cellphone data

breakfast, we had the eggs each day

pool was not heated

in the morning, there is a made-to-order breakfast prepared and served by a friendly staff

tasty breakfast and nice lobby

terrace has a small plunge pool and lounge area with decent views of nearby skyscrapers

it would be great to have a mirror in the gym

staff would continuously wake us up around 8am for laundry cleaning and sometimes open the door while we are

wifi was very slow and sometimes not usable

lady from the room service team was very kind

we were in the king room earlier which was not very well lit, was dated and did not get a good wifi signal

kitchenette was not what i expected, not really stocked

wifi barely works

therefore it was hot the whole day and night and the light of the laundry area was shining right into my bedroom

room was comfy, been very good and it has a small kitchen with all you need to cook.

wifi wouldn t hold a connection