breakfast was not exceptional as advertised and to slow that everyone should have at least 45 mins

pet friendly, wonderful staff and great views.

a pet friendly hotel of this quality/value is unusual, and they were very welcoming to me and my dog

the hotel didn t even open the bar as there was little point without many guests

the lobby was beautiful and had a nice bar in it

also the pool was kinda cold

very clean, quiet, good amenities, nice gym, comfortable rooms

great gym and pool facilities

great gym and pool facilities

modern facilities available including usb wall sockets and free & fast wifi availability

wi-fi, they recently changed providers and wifi was down for 8 out of 15 days

dint give the same room as promised and wifi was not working for many days even after

for normal room you should share the kitchenette

i cant park my big pick up truck in underground parking

many light did not work, the wifi was horrible, asked the reception desk for help on the wifi, they sent the

also on the website it stated that the hotel had spa facilities however there was no sauna

gym upstairs, breakfast is great

amazing room, very clean! very happy with the location! big plus for a free wifi in the room.

gym room is on construction

expensive for what it really was and very poor room service menu

basic breakfast and every day the same (eggs, fruits, juice, coffee), for two days there was loud music

the bar in the rooftop play live music until 3 am on a weekday:

at night it gets loud because they have a bar in the hotel

big room, confortable, clean, great room service.

breakfast is served on a terrace, where in the morning it gets cold

menu and breakfast: some drinks are not included, but prices are not shown on the menu, which should be

breakfast was amazing also

breakfast fruit was expired, plumbing in the room was a bit smelly.

breakfast was very good and thorough but it could have had some variety from day to day.

the buffet breakfast was nice and the coffee was excellent

was only one morning when the breakfast came out after ordering nearly an hour late

pillows, breakfast, service at restaurant, reservation agent.

bed comfort, shower, gym

the breakfast is too slow

very high quality breakfast, just was very limited in its options

clean, functional gym

everything! the staff, the breakfast, the room, afternoon mezcal, the location.

i didn t love breakfast, but i am a little difficult.

the breakfast provided in the court yard was beautiful

wifi stopped working during our stay

you could hear everything from the outside and other rooms - wifi never worked

the 24 hour reception was super convenient, and the included breakfast was a nice bonus

i loved the garden - had breakfast there each morning

there was not breakfast or any kind of food served.

nice kitchen in the suite, accommodating staff

the gymnasium was basic, but sufficient for the size of hotel.

wifi was wonky at times. didn t like that checkout time is at 11am and check-in at 3pm.

the wifi did not work, there was no hot water, i got locked into my room the first day because the lock

service at breakfast was extremely slow and the food was unremarkable / below average

the spa and gym was very small.

no menus in hand, but we look forward to another visit to las alcobas when we can peruse the breakfast menu more

the spa and gym was very small.

gym was uninspired and the restaurant was very tasty but didn t have a very charming decor

i needed a better wifi for my trip!!

location good, parking and really really cheap: 20 a night

the wifi network and the spa function very noisy

they told me breakfast wasn t included, i showed them it was as that s what i selected when booking, when

new , the best location in polenco, excellent food and drinks , roof top bar , amazing staff

location in polanco - lots of (expensive/trendy) restaurants, bars and gym/yoga studios around

really- the pool is a bit small and no longe chairs were on the roof but the set up and bar looked wonderful

breakfast was average with very cold area with all of the heaters in the breakfast place not

breakfast included, superb service, drinks included, minibar snacks and drinks included, gorgeous

design, the rooms , the location, the staff, the coziness, the breakfast and the attention to

walk - the rooms were incredible stylish and luxurious - silent and comfortable beyond belief the breakfast was

breakfast was great, location was very good in the diplomatic area.

very good gym

kitchenette needs to be better equipped with at least a pot and better pan, one more set of

but unfortunately those all ruined the stay and didn t leave a good experience at all also the wifi was very

wifi is decent and the nespresso coffee machine in the room is a bonus

wifi was also great

very large suite with very fast internet and well equipped kitchen

breakfast was excellent every day, staff and service was amazing, location was perfect!

gym and no english tv channels

the breakfast was always fresh and delicious

no paper towels or detergent available despite having a kitchen and full apartment setting

comfortable bed, great location and good wifi

wifi perfect

no air conditioning in the rooms. a bit poor breakfast.

comfortable bed nice kitchenette

noisy, you can listen to everything the people downstairs are talking, the noise coming from the bar at the

staff was incredibly helpful and attentive, and we loved that there was a nice honor bar downstairs for a drink

breakfast was very limited , not many options

attention was amazing, included breakfast was filling, i will be coming here again

kitchen took long

the breakfast was good and the bar was great place to stop in the evening

rooms were beautiful, super clean and the all access, well stocked fridge and snack bar were awesome and included

classic british-style hotel at the heart of mexico city, exceptional staff, in-room dining, and breakfast

extras like a really good hairdryer, sweets, a gift on departure made a difference very good breakfast and

mini bar

the wifi connection was very bad

the smell from the gym. they use a strong, cherry smelling cleaner.

the breakfast could have been more better

there s also large shopping centre across the street and hotel has a free shuttle service to nearby locations

is near to pheriferic, the noise of the road is high, bad for light sleepers breakfast, even if is free, the

great breakfast & good location.

the spa is old and was not clean

the gym also needs a bit more variety of basic equipments, such as a few kettlebells and new yoga

this hotel is beautiful: staff, restaurants, location, cleanliness, spa zone and massage

the price you pay the room service is terrible

the room was excellent size with lounge area, separate bedroom, kitchen, bathroom, good internet and very clean

good kitchen with full range and fridge

face towels and a towel in the kitchen. there wasn t much not to like.

not justca room, but a small furnished apartment with all kitchen utensils, etc.

it has kitchen and all the basic utensils you need to feel comfortable as you at home

also not even coffee is free for breakfast

moreover, the gym advertised by the hotel simply did not exist

breakfast was absolutely delicious fresh, well prepared, and a perfect start to the day

the breakfast was frankly disappointing

would be nice to have a little more extensive breakfast and coffee

the wifi was horrible

the gym is small but quite well supplied (2 treadmills, an elliptical, a reclining bike, weight machine

wish the room had a bathtub. night time room service could be improved.

also there is no bar to hold on too

gem in the heart of polanco, the trendy restaurants and bar scene of mexico city

good breakfast.

wonderful breakfast

the breakfast was good and it s nice that they have a gym

clean , breakfast was really good , comfy beds , clean towels, clean restrooms, easy to use safe

wifi didn t work, tv didn t work, they told me something was wrong with the card key of the

bed sound old, the floor the same, the bathroom had a 10 litlle tank, , the parking lot to

wifi service

parking our car was also a challenge

its location is perfect and includes parking

the tv only had 1 chanel working,there is not laundry

wifi is incredibly bad - 2 days without hot water - no aircondition - no fridge - cold during the

seemed very old and not properly cleaned; wifi did not work well; we were given 1 towel for a room with 2 people

--tv didn't work, wifi didn't work one

reported the wifi not working since day one and was never repaired the bathroom had mildew on the grout there

wifi was not that good

there was a menu in the room where you could order from their restaurant(room

no wifi in room which reception staff explained was probably due to high season but i m not sure if

parking seems not to be secure 100% it is no clean, not signals so you can have an accident

there are not pool

the bathroom is also clean and this place has valet parking where the gate closes late at night for security

very attentive service and very comfortable rooms. the spa area is excellent

and i hear has the best spa in mexico i m sure

great facilities such as the gym

the resort is located alongside a mall with restaurants and bars

the food of the room service was very bad and way too simple for a high class hotel

the parking lot and that you can only check-in after 3pm, even if the hotel doesn't look busy.

bad wifi in the rooms, very limited breakfast options

parking lot

bad wifi and very bad showers

they also advertise laundry service that they do not have

basic amenities like toilet paper, towels, soap, wifi were not there when we arrived

the wifi is so poor that i have to use my own data

wifi, and router placement

the corridor is very noisy and the wifi was unstable in the rooms

the wifi and tv internet wasn t working the 2nd night.

room haven t windows, haven t a/c, haven t cable and local tv, the wifi extremely poor

wish it had a spa but there s many in the area to choose from!

wish i could have stayed longer to enjoy the gym, the pool and the bar, to go on sightseeing around the block

the hotel is super chic, the amenities were great (i used the gym, the pool, and the fifth floor executive

the main parking bay was closed one morning without notice and no helping signage posted, making it a

loved how warm the pool was

wifi signal could be very weak or even disappear if you are in one of the rooms on the end of the

can get room service which is a bonus

the parking, the laundry service, the location, the cleanliness

addition of an english instruction sheet would be great with info on where to find the gym and laundry (never

waiting area, but the staff accommodated me and gave me options instead ud83dude42 wifi could be faster but i

+ laundry was available, which was awesome, though i didn't get to take advantage of it because the

and the wifi is really bad

great location, good working wifi

the wifi worked well, we were next to the road and it wasn't too busy as all

i reached the hotel slightly early than check in time and they gave me an hour early check in

and the bed was amazingly comfortable the tv has all the regular apps for entertainment and the wifi y super

bad: the spouts in the kitchen and in the bathroom spat at us regularly- that is, you turn them on and water

breakfast was good, you get a complimentary american breakfast that you can upgrade to buffet for a

clean environment. english speaking staff. comes with own restaurant and breakfast.

breakfast buffet, that the rooms did not come equipped with wash clothes

the restaurant is fine, good quality food, we used the swimming pool and it was clean and great

wifi does not work in room, safety box doesn t work in room and no mini fridge air conditioner is

big rooms, great location, big bath with bathtub and separate shower, good breakfast options

advertised pool, gym and spa, were not open

mistakes with room service and booking g services due to poor english from reception and room service staff

needs updating , staff very nice but trouble with room service s they don t all speak english

in our case, we were active all day after breakfast, had our dinner at various locations around town, and took

wifi was weak in our room.

great staff and a great location. big plus was that it has free parking

wifi can be a bit of a challenge

the wifi was really bad, it only worked 50% of the time

the wifi is the only thing i will comment. it always breakdown. :(

i like the free, secure parking too

comfortable rooms with very nice kitchen

good size kitchen /utensils and fridge, and spacious bath

wifi is pretty consistent throughout the 4 floors including the rooftop which is a blessing to

but i never got any coffe at breakfast

there is no pool (all other similar hotels have)

loved the hotel, the breakfast, the gym and especially the room.

wifi worked well

very clean - great service - honest staff - delicious breakfast buffet - amazing views of chapultepec park and

location and area - the small and clean gym - edgar, the concierge, was amazing when i needed help getting my

washer and dryer, and nice little kitchen set up

second, while the place has a gym, it is literally a small 1

was surprised with the layout of the room and the section of the kitchen and laundry in your room

the restaurant was a hidden treasure and a great breakfast was included in the room rate

location, it has in suite laundry, kitchen and very clean

tasty breakfast and nice lobby

also, the daily breakfast exceeded our expectations

were a few odd things about this property - not enough towels to provide one for the pool, the linens and towels

wifi was down for the whole night after some rainfall

the rooftop is so well done, with a view of the city, cushioned lounge chairs, and a dipping pool

it would be great to have a mirror in the gym

wifi is unusable

for start my working day, but i had salmon with asparagus, and chocolate cake for dessert for room service, but

wifi was very slow and sometimes not usable

we were in the king room earlier which was not very well lit, was dated and did not get a good wifi signal

the kitchen, could be more equip

the kitchen was equipped just with the bare minimum but we didn t use it

the stuff is excellent, cleaning everyday, did our laundry

great wifi signal, you could get it even from the street

good location and good wifi