wifi wasn t good and bed sheets weren t very clean

the amount of time it took them to handle my room service requests

free wifi in the room ,no wifi in the lobby

rooms can be cleaner and better heating as it gets very cold. no wifi in room big drawback.

huge restaurant and bar facilities

food quality of the room service is quite bad (roast beef sandwich) + no 24h food room service (not 5* standard

is really really small and there is only one shower head is not really good for travelers with kids

little staff at night, room service very late and took a long time to prepare

very good breakfast, very nice gym.

our room did not have a bar service

breakfast and room service frequently arrived cold

the room had a bar fridge, hairdryer, a small desk and the lighting was good enough if you wanted to work or

amenities gym and places around

they have an agreement with the local huge gymnasium so it is nice to stay with them as we can do exercise at

there was a menu in the room where you could order from their restaurant(room

the room was big and they have a gym that actually works

there are not pool

parking seems not to be secure 100% it is no clean, not signals so you can have an accident

no wifi in room which reception staff explained was probably due to high season but i m not sure if

laundry service, wrote to have my cotton slacks washed not dry cleaned

staff was super helpful, even helped us going to the drugstore for some medicines for our kids

it has 24 /7 pool access. gym has good equipment. clean rooms all around.

oss) room service was deplorable, first night we asked for refreshments they arrived 45 minutes later

as it happened, we held some of our business meetings at the hotel bar and resturant

the breakfast was good and it s nice that they have a gym

room was clean, good breakfast and gym is good for cardio

the rooms are well taken care and it includes breakfast.

clean , breakfast was really good , comfy beds , clean towels, clean restrooms, easy to use safe

room was clean, good breakfast and gym is good for cardio

table and chairs had some scratches, and especially i didnt like it that i couldn t connect to wifi in my

spacious rooms and parking for our car

the room service can be very slow and sometimes does not come at all

the breakfast was delicious

the wifi connection was very bad

having a microwave oven in the room or laundry machines available to costumers, because the laundry service was

the gym was a nice surprise and an even better surprise was the hotel van

meeting at 8 and they hadn't arrive, so i had to wait after i finished my meeting to have the breakfast

do yo nees to give deposit for the remote of the tv , airco , clothes iron the wifi was horrible

good: super fast wifi

we purchased the breakfast plan and were surprised when the waitress said we still owed for the breakfast

on booking, it simply states breakfast included, but nowhere does it mention that it is only covered up

room service available late which was great for a late arrival

the gym doesn't exist any more

the pool was great, the room was clean.

their indoor pool was warm, and we loved swimming there throughout our stay

the restaurant was closed due to the pandemic, but room service was available and we loved the menu

wouldn't accept credit cards; guy at front desk didn't tell me up front the wifi password

clean room; comfortable bed; good wifi; large bathroom and shower; good a/c; quiet

second night the was no wifi in my room

restaurant/room service is good, and the bed was super comfortable

breakfast was not exceptional as advertised and to slow that everyone should have at least 45 mins

the lobby was beautiful and had a nice bar in it

breakfast was awkward with a constant announcement to pay for coffee on the way out (put it on the

poor breakfast spread. no room service. bad location

parking lot

the parking lot and that you can only check-in after 3pm, even if the hotel doesn't look busy.

great location, safe, very convenient, free parking

the wifi wasn't working all the time, but is not the end of the world

bad wifi in the rooms, very limited breakfast options

location good, parking and really really cheap: 20 a night

the wifi network and the spa function very noisy

i needed a better wifi for my trip!!

are two friends and we were feeling uncomfortable about all the sexy parking garages at the entrac and the

room service breakfast was just what i needed with a busy schedule

the food and service 24/7 (kitchen).

cleanliness, basic assistance, wifi was almost non existent, room security was laughable, bed linen was shocking

there was a variety of on-site amenities, including a swimming pool, fitness center, and spa

the floor of the pool.

modern facilities available including usb wall sockets and free & fast wifi availability

great gym and pool facilities

very clean, quiet, good amenities, nice gym, comfortable rooms

staying 5 times, i finally had wifi

gave us the wrong wifi code twice

wifi failed the whole day until the last minute was fixed, but i didn t report it so i can t

wifi worked poorly in our room, this was a little bit frustrating

- wifi performance was unsteady - sometimes loud traffic on the side of the main road

the spa bath

located near the north exit from the city, easy to access, parking in premises and wonderful staff

from central norte bus station and it's metro station - decent street food options nearby - hotel room service

metro station - decent street food options nearby - hotel room service and food is good -good wifi - good

room service

business area is very good and staff is so polite and moreover wifi speed is very good

claimed shuttle service but only within a 5km distance which was fine just wasn't clear and included in the

breakfast are disgusting .

also the breakfast is ready since really early morning

the hotel is clean and the breakfast really

the wifi and cell connection in our room was absolutely awful.

i also loved the breakfast buffet that was

best breakfast in mexico city. fiesta rewards room are very nice. the hotel is very very new.

parking was great

in the morning there were many people in the breakfast zone and the floor was a bit dirty

the wifi worked okay, and the bed was huge and comfortable

the wifi was not working at all.

amazing kitchen and breakfast

good location, nice staff, easy accessible parking within the complex.

room was little one but well organized, bathrooms high clean and all amenities are brand new, breakfast is a

good parking easy access to the city , friendly staff

was clean, worked, lovely hot water, facilities exactly as stated, tv, wifi, beers for sale on site, quiet, nice

room was spacious, wifi worked fairly well (no problem using social media, at least)

the wifi was also pretty decent

wifi intermittent at best

private parking (when not full) fair location

wifi works well

then call and order room service

they threatened us by telling us we could not take our car out of their private parking lot, if we didn t

older reviews say they do not have breakfast, but that is not true anymore

cleanliness, hot water, plenty of parking. there is good food right outside.

the room was clean and when we ordered room service once, the food was good.

wifi kept dropping no shower door or curtain and no shower floor towel (dangerously slippery) no

luxuries, the furniture is old but functional, the bed is comfortable, the place is clean, the wifi works and

easy parking and check in, nice location (center of santa maria la ribera)

clean, giant bed, parking for free in atrium, room service.

cleaned for new guests, then hotelliero offered 2 rooms with double beds in groundfloor- next to parking place

the continental breakfast was limited, and the treadmills in the gym did not function.

gym room is on construction

expensive for what it really was and very poor room service menu

gym is tiny, breakfast not included, relatively few facilities for 4*hotel.

also on the website it stated that the hotel had spa facilities however there was no sauna

gym, very polite staff, very good room with comfortable bed and sink in the room (turns out it s

gym was great

the slow wifi

if you bring kids, suggest other area, but should be fine for business travallers as you can get the food

breakfast was excellent

but unfortunately those all ruined the stay and didn t leave a good experience at all also the wifi was very

kitchenette needs to be better equipped with at least a pot and better pan, one more set of

wifi was also great

wifi is decent and the nespresso coffee machine in the room is a bonus

wifi connection fails and this is very irritating

just the location... ohhhh and the parking

the bed is comfortable, there is hot water in the shower, the room is spacious and clean, and the wifi works

the location is fantastic! wifi was good

strong wifi. location is okay. bed is very good and comfortable. price is good.

the laundry service was very over-priced

very pleasant place, in a beautiful building whose center is a charming patio, where taking breakfast was just

things stood out, like the sustainable, great-smelling bath products and the delicious fresh breakfast we enjoyed

breakfast was included and delicious

wifi was occasionally spotty.

we had all the facilities, hot water in the shower, parking lot, security, good location

the tv only had 1 chanel working,there is not laundry

its location is perfect and includes parking

bed sound old, the floor the same, the bathroom had a 10 litlle tank, , the parking lot to

wifi is free and good quality

the breakfast was varied and plentiful

likes that they had a gym with enough machines to match my workout at my local gym, i go back to this location

free shuttle to or from the airport

convenient and clean, breakfast was good and the hotel crew were very friendly and couldn't do enough for you

very clean and the breakfast is really good! about a 15 min walk to the basilica de guadalupe .

calm and quiet, comfortable bed, 24-hour reception, guarded parking

parking is available if needed

employees are very helpful, their room service is cheap, there is a metrobus, trolleybus and metro station nearby

the rooms are big enough, strong wi fi, and good private parking

i think it came from inner courtyard/parking

king size bed, hot shower, good wifi

wifi was like a cat, it decided when you can connect, not you

wifi worked well

called front desk to ask staff for wifi password because he did not provide it upon check in

wifi didn't reach my room well, was very important for me

lady from the room service team was very kind

wifi was very slow and sometimes not usable

for start my working day, but i had salmon with asparagus, and chocolate cake for dessert for room service, but

we were in the king room earlier which was not very well lit, was dated and did not get a good wifi signal

staff would continuously wake us up around 8am for laundry cleaning and sometimes open the door while we are

wifi was wonky at times. didn t like that checkout time is at 11am and check-in at 3pm.

the gymnasium was basic, but sufficient for the size of hotel.

the wifi did not work, there was no hot water, i got locked into my room the first day because the lock

nice kitchen in the suite, accommodating staff

there was not breakfast or any kind of food served.

breakfast was not available, location was central ,very good

the wifi doesn t work so it was very unfortunate during my business trip.

you could hear everything from the outside and other rooms - wifi never worked

hotel do not have breakfast or any food service, personal very nice and friendly, room very clean

wifi was slow and inconsistent

wifi wasn't great

the wifi is too slow can t do enything

i asked for check-out and laundry options, they replied a day later, when it was too late

room didn t get any wifi because too far from the main area

good wifi ! clean room easy access from downtown

good wifi

parking free, good wi-fi, quite room

clean, quite and comfortable! good wifi and close to public transportation system.

wifi don't work

clean room, good wifi, free bottles of water

great price solid wifi, clean enough sheets/bathroom

i was a bit afraid to leave my room, but luckily they had room service so i didn t have to

indoor parking, 24 hour-reception

comfy bed (very firm but that's my preference) good wifi

the breakfast was frankly disappointing

the boutique gym on the rooftop was a great bonus, and everything was spotless and thoughtfully curated

also not even coffee is free for breakfast

breakfast was absolutely delicious fresh, well prepared, and a perfect start to the day

moreover, the gym advertised by the hotel simply did not exist

no menus in hand, but we look forward to another visit to las alcobas when we can peruse the breakfast menu more

breakfast was ok, not amazing.

staff, excellent breakfast, large comfortable room, spacious bathroom and tub

a little rushed at breakfast.

continental breakfast included is ok