the pool changing rooms locker area was cold

room service twice, was very good and reasonably priced

wifi doesn t work well but i don t think you can really expect that in such a location so i

the room was modern and well appointed, with free wifi which worked ok

freshly cooked breakfast in the morning was far better than from a hot

beautiful rural location with lovely views from dining roo.m and bar area

extremely welcoming and friendly staff, their on-site discount and late check out offer, just a nice touch

excellent evening meal and bar to socialize in afterwards

drinks were a little slow in the bar area, but i think the member of staff was new and training up

great views from the bar and restaurant

if you have kids need to think about it

our room was above the bar. fortunately it was a mid week stay & the bar closed at 10pm

– food was fine, however kids only allowed there till 1900, this wasn’t mentioned anywhere

room excellent, spa bath a plus and very comfy beds. best nights sleep on holiday so far

room was fab... food was lovely and bar prices were exceptionalud83eudd23 staff were amazing

the woman who i spoke to on the phone, who also greeted us and worked behind the bar was exceptional, fabulous service

friendly staff bar food and bar lovely

friendly room no2 was excellent big clean comfortable bed big bathroom very clean and warm nice bar area with big sreen if you wanted to watch the

staff were brilliant! very cosy friendly bar and excellent food!

great bar for nightcap drinks

free parking in front of the hotel

i love the breakfast and the bed ,so comfy

spacious field to play with kids just outside the dining area

*water free to help yourself at reception *24 hour reception and bar for residents +room service available at certain times

really great, clean and accommodating for the kids

wifi was excellent

bar area looked clean although didn t use it

quiet. comfortable and clean. easy parking. shops close by

plenty parking

were amazing and friendly and very helpful the room was lovely and very clean the restaurant and bar was excellent would recommend this hotel to anyone will be back

hotel / bar and restaurant finished to a very high standard, food was fantastic, highly recommend the

our room window also overlooked the kids section of the beer garden so there were screaming children and music for a good portion of

the balerno inn also has a restaurant and bar, we were not pressured into eating there, but we did and were not disappointed

later than expected, bar was really lively and busy, staff were very welcoming and extremely helpful

the bar had a lovely atmosphere and the cocktails were lovely

next to the main shopping centre plenty of free car parking the room was quite spacious free wifi worked well friendly and knowledgeable staff good value for

bar and restaurant in the hotel and options for eating and drinking in the mall

great rate, clean, easy parking. perfect for my business stay.

great to have car parking

reception and bar staff very helpful and friendly. good breakfast. canny shopping centre

great breakfast

clean, was given an upgraded room with a spa bath

rm 2 wifi was terrible

room, great en suite, easy on site parking, good breakfast, enjoyable dinner in the restaurant, friendly helpful

breakfast amazing

good location with plenty of parking, nice bar food with very nice talkative staff

my kids were put in a access room with a shower floor that flooded every time they used it

can also take meals to your room tho no room service

don't do room service but the restaurant staff were very kind to bring the food up to the room as they were

we felt the breakfast was good each morning

heavy pushing suitcase on carpet . wifi wasn t that powerful

early check in, comfy room, very nice staff, transfer to airport

in ground floor with windows to terrace and some people smoking and kids playing loud - couldn't sleep early

95 the only thing we went for was the kids menu because it was better priced

generally ok. staff really helpful. good shuttle bus. quiet, no airport. nice shower. free wifi

i ordered a chicken burger and chips and fish goujons and chips from the kids menu and it’s was the worst food i have ever tasted

property is very trendy, the gym is too small

they wanted to charge an extra £10 for an early check in but relented so that was ok

clean and comfortable, early check in available

efficient, clean, late check out.

breakfast was delicious

and friendly, the pool was brilliant just over 4ft deep the full pool is same depth brilliant for kids as they can get use of the full pool

a pile of dirty laundry (with food and glass) was left in front of our room throughout the whole stay (-) my room was outside the laundry or garbage area so a little noisy with staff coming and going (+) otherwise noise from the exterior laundry storage/delivery area was invasive (-) the rooms are small, walls need painting, terrible view to some courtyard with dirty laundry baskets, plastic covering rattling in the wind all the time

was good, lovely breakfast, and dinner at the hotel bar was also good

we could leave our car in their car park for the duration of our 5 day drip, and there was a free shuttle bus to the airport

in the reception area, there is plenty of seating, also a little bar and coffee station for 24x7 coffee

breakfast was excellent and served by a lovely staff member - friendly, efficient

had an issue getting into the kids room

the comfortable bed, the breakfast, the helpful and smiling personel

being able to sign into your own netflix account was a major plus having kids with

the room was a good size and the wifi fast enough for video calls

great big room, excellent gym, nice pool and saunas

the shower worked well. bed was big. staff were polite. ev charging.

early check in when we arrived at 10am late check out 12pm

also having access to the gym, pool and spa during the stay was very nice too

room service was very fast and the food for both breakfast and dinner was tremendous

lovely location and great facilities for kids

and free access to the golf course for a walk for the non-players

sadly we didn't manage to spot any deer on the golf course!

room was nice and clean, pool facilities and spa were great, staff lovely, food lovely and overall a great 2 days away

wifi, spacious room and bathroom, very nice bath tub

superb breakfast - only had the continental but was great selection

free parking and good choice for breakfast

to enjoy an evening meal but they looked and smelt delicious and were reasonably priced as was room service and the choice of a full or continental breakfast

on site bar and restaurant with shops a 5 min drive away

room was clean and comfortable. pool was lovely and warm. helpful staff.

the room, gym, swimming pool was lovely and the staff

pool and gym facilities great

cleanliness to a hight standard, breakfast was great. staff very attentive.

excellent location, 10-15 minutes to the city center. clean room with fast wifi.

did ask the day before check out for late check out told there was a note added to our room and we could pay when we came back from our

nice wee bar downstairs

breakfast and location. bar staff were extremely friendly and receptionist

the early check in option, the staff were helpful. rooms a good size and the location

the bar is so classic, old wood and plaid with an outdoor deck you can sit at and enjoy these views and

could do with a play area for the kids.

the prices were reasonable (worth noting that kids eat free at breakfast) and the food was very good

family room next to me with kids

lunch and dinner menu is great and not expensive and although we didn’t have the kids with us i saw a great and well priced kids menu

i especially enjoyed the warm swimming pool and relaxing sauna after a long day

great service in the orry bar where we could take our dog.

bar and restaurant are high standard - quality of food, prices and service

venue was excellent the breakfast was delicious bar staff and waitress staff were excellent

excellent parking

room service breakfast for 9 to 9

room service was efficient and quick - nothing was too much trouble

wifi signal wasn't great.

good car parking facilities; friendly, helpful staff; as well as being very attractive, the room was

extremely comfortable bed and room. loved the spa bath. staff very accommodating.

we had a peaceful night in a quiet room

double for us and singles for the kids with loads of room left around the room

room service was also available

of facilities, no elevator, no room service, no gym

staff and the kids loved the netflix option on tv after a long day exploring edinburgh

bar staff are quite rude one in particular we felt that they didn't want us sitting in the bar

food in the bar was just what we were looking for and the breakfast was outstanding

can't find any faults great value for money lovely well stocked bar aswell and made to feel welcome

a great bar for drinks at the end of the day

the bar staff were attentive and helped with drink selections

us to leave car and get bus into town after checking out in morning ud83dude01, had meal in bar before we left which was very nice

we ordered room service and it came and my partner pie and chips was a frozen pukka pie which he ended up not

rooms, super comfortable beds, room service and clean every day

lovely soup and sandwiches from room service

choices (everything from eggs benedict to a full scottish) as well as a continental breakfast bar with juices, cold cuts, fruit and cereals (+)the evening meal to the bar was brilliant service and atmosphere was excellent (+)faces at breakfast (which was absolutely amazing) to the cheerful housekeeping ladies, the bar staff who let us use the couches and watch tv and served us drinks when the bar wasn't even (+)most comfortable beds and pillows, hospitality tray friendly staff, great skyline restaurant and bar drinks cheaper than most outside (-)guys a reception were brill, even allowed us to checkin 20 mins before time and the guys on the bar on the top floor was brilliant (+) the staff, reception, bar & reception were first class (+) breakfast was tasty, bar and restaurant was lovely and modern (-)the dining room had been open but we found a bar that served food a half mile away (-) in reality there s no restaurant and the bar and hotel were so quiet the bar was empty

the staff at the bar is really nice and helpful, food is really good and massive selection of drinks

the bar below the hotel is one of the most interesting i have been to and the welcome was

the bar and restaurant are unique, maintaining a fabulously welcoming atmosphere

everything about this place, the excellent staff,the beautiful room,the bar & location all perfect

also, i wanted to order food on our first night up for room service, and to have water as well as we were partched

the room, the staff, breakfast and room service

i include the receptionsists, the staff at the bar and the staff who clean the room

we needed the parking space as edinburgh has a low emissions zone and this hotel was the closest we could get to

check in and late check out

he tried his best getting early check in for us and kinsly cancelled our spare room, his understanding of the change of plan

excellent staff, proper breakfast included

there was a bar next to the reception

thought the prices at the bar were a bit steep

only noticed at 1am (ish) when putting kids to bed and we pulled covers down to get them in

blatantly lied to about my room which had been booked the night before my arrival as to get an early check in

i requested an early check in and it was so slow and didn't happen

convenience. access to public transport. early check in.

the staff were lovely and gave us a free upgrade and waived the early check in

i wanted an early check in and the team at apex facilitated that without any extra charge

bar was relaxed with the kids for which we are so grateful

room service available and the location was ideal for a short walk into town

poor service during breakfast our kids did not get any good

the bar area was friendly with lovely food and an incredible breakfast

it all, but my only slight niggle was that the wifi occasionally struggled, but this was a patchy problem, not a consistent one

extra provides for boyfriends birthday - late check out, drinks vouchers, attentive staff.

good location . walkable to most central areas . good breakfast.

family after long day, kids like to watch tv, the tv only had bbc channels and none of the other channels

breakfast is also good

would have have read my request for the reservation, i made a booking of 2 room, becouse i had 2 kids, 7 and 9 but at the moment of the check in the lady at the reception informed me that they

that were not so good, and these are minor points to be fair, the wifi was not good at all plus you can barely get any 4g there either

girl took to sick kids hospital , then because of snow the trains and buses were all cancelled and no taxis for hours

girl took to sick kids hospital , then because of snow the trains and buses were all cancelled and no taxis for hours

bar can be a bit noisy depending on your room location

wifi signal was really substandard for such an establishment, this is a priority for business needs

the cooked breakfast was delicious and there were other options too

staff room bar location all fab fir our needs

the hotel was lovely and breakfast was amazing.

tasty breakfast

last time i stayed breakfast was in the ballroom, this time in the bar which wasn't the most comfortable

the staff were extremely friendly and helpful and to top it off, we arrived from an early flight and were accommodated with an early check in which was amazing

staff didn’t have great customer service skills and there was very little staff around/on the bar or at breakfast time

trendy, will appeal to all ages, kids games in lobby, working facilities if needed and suitable for all travellers

hopefully next time we come we’ll manage to experience the rooftop bar as it was fully booked this time

great hotel overall - good decor - comfy beds - free welcome drink - nice staff - gym - board games in the restaurant/bar - fairly good location, not right in the centre but

beautiful old building. bar in the hotel. new bathroom suits throughout.

surprise with a cuppa,bottle of water and breakfast bar on checking out ad wasn't expecting anything

barman was friendly in the evenings

no microwave, bar fridge

we loved the little touch of a chocolate bar with the tea and coffee facilities

as for late check out that was prearranged and agreed to was cut short as we were informed they don't do

) it is a great hotel if traveling with older kids as there is space for extra beds

the comfort of the room .....the only disappointment was the hotel didn't do room service......

the bar staff were pleasant and helpful and the two evening meals we had at the hotel were very good,

kids bed uncomfortable

are there no windows but also no visible ventilation, you have to walk beyond hallways of full laundry trolleys to get to it, the nose of towel hangers have been snapped off and not been

the pizza served at the bar until 1am has slices of tomato on it

bar is open in evenings

was not flexible on early check in

an early check in at 2:30pm instead of 4pm

parking. have to compete with restaurant visitors ;-)

breakfast host tresha is absolutely an amazing, she goes extra mile and her customer service is

the rooms were comfortable and breakfast was great! staff were so lovely.

breakfast before leaving was also very good

good restaurant and bar downstairs, fresh delicious breakfast cooked to order, big car park, nice, fresh and clean

service/bar menu which had only items with cheese in it

arrived early and the reception offered to early check in as well

room was really nice, the staff were friendly, breakfast was excellent value for money and the gym facilities were okay

whilst wifi enabled web based activity the connectivity via the telephone aspect of your mobile was

could not connect to the wifi