wifi was inconsistent, but this is the same as last time. otherwise ok.

my wife broke her ankle on holiday and having the bar so close for a few pints after spending the day in hospital

handy bus out front to take you to downtown, lots of parking and an easy drive to the airport

tremendous staff and plentiful parking

room was very spacious even with the extra bed down for the kids

the noise coming from the bar downstairs

clean, friendly staff. good breakfast. free off road parking .

staff, nice little bar, parking, clean and comfortable room

the location was very good . food in the bar was excellent

touch, nothing was too much trouble, food was excellent - i particularly recommend the full breakfast

off street parking

wifi in brochure says no pass key required but info sent by owners gives password

the text informing me of the wifi code etc did not mention breakfast but it was included in the wording on the

adequate continental breakfast parking not very easy

the staff were lovely and so helpful, breakfast was great, there was free parking and the room was lovely,

wifi was a little slow.

friendly owners, room glorious, beds so comfortable and breakfast a delight

the wifi could be improved.

laundry service available if required

room was beautiful and very clean, breakfast was served on demand and had many options, including cooked breakfast

fab pool and jacuzzi and so close to the beach

lovely service. rakesh at the front desk was helpful and friendly. the breakfast was nice n hot

free ev charger, gym, pool.

maureen was out standing great customer service also manager james took time out to help us with wifi

the restaurant and bar very good. good bed and comfy.

no problem parking and didn t need the car all weekend

clean, big room, safe parking, great breakfast.

parking would be on the street, we found one when we went round for the second time

wifi barely worked for us

seemed to have some difficulty with connecting to the wifi on the upper floor, and the toilet flusher in our

friendly staff, good sized room, bar and bistro below

good bar and restaurant downstairs

friendly, bar and bistro on site, sadly arrived too late to enjoy a meal, but plenty of local takeaways of

staff in bar and restaurant very friendly and extremely helpful

ship inn was deceiving as it had 2 restaurant and a sports bar which i was not expecting

a lovely spacious relaxed environment with parking.

parking is free and they have parking spaces, lovely little garden next to the overflow parking

in the rooms yet the qr code link didn't give all the information i needed like the bar menu and room service

the early check in option, the staff were helpful. rooms a good size and the location

great location - close to the city but far enough away with car parking etc

able to hear people walk and talk in front of our door, as our room was next to (probably) the kitchen - it

nice pet friendly hotel - beds, bows and treats, our room was on the first floor next to the bar and we were

dinner in the restaurant was excellent despite the fact we found out well after ordering that the kitchen ran

the hotel is incredible. the breakfast is incredible, we loved our stay

wifi was strong enough for video meetings throughout the

difficult to connect to wifi but as only staying one night not a big deal.

the price for the location and parking was excellent

wasn t a good selection of room service food, there was no biscuits with the tea and coffee facilities in our

cleanliness and size of the rooms, quality of the food, friendly staff, early check in and free parking

room service could have been a bit more transparent/available

there is a bus stop just across the street and plenty of shops/breakfast places/supermarkets nearby

problem, from meeting me outside, to helping me with my luggage to the room and also the next day breakfast was

breakfast being unavailable is the only downside to this hotel but plenty coffee shops within a

overall stay was perfect, including the breakfast

the bar and restaurant are unique, maintaining a fabulously welcoming atmosphere

very clean room and bathroom delicious breakfast comfortable bed the hotel is very quiet location so we can

full english breakfast kept me going for most of the day . kids enjoyed the pancakes

the breakfast was just astonishing

great service and exceptional breakfast choice.

place is wonderful from the staff to the restaurant to the bar to the accommodation

wifi signal was really substandard for such an establishment, this is a priority for business needs

wifi breakfast arrangements etc - would have taken 1 minute and added a personal touch - rather

good wifi and excellent choice for breakfast

girl took to sick kids hospital , then because of snow the trains and buses were all cancelled and no taxis for

wifi on top floor. worked great downstairs.

just give you the password, but its not that simple as you have to access the u of e network; and laundry machines

wifi is extremely good for a hotel and great view from 4th floor

as only breakfast is provided at present and there are a lot of students and visitors using the wifi

- the street outside (including uni kids at 3am) and the extraction fan that went off at random times on its

location. able to use gym and laundry facilities

wifi in my bedroom was very weak

we had to pay to have coffee made at the bar during breakfast.

we had a family room with seating area and kitchen

wifi was down when we were there

room service/ cleaning etc due to covid

bar was relaxed with the kids for which we are so grateful

stayed in the family room, which was very big and spacious, kids love the bunk beds, and the separate room they

when asked about a laundry service one front desk clerk said that there was no in-house service when in fact

the room service is not available certain day

it all, but my only slight niggle was that the wifi occasionally struggled, but this was a patchy problem, not

the wifi in our room was unfortunately not good.

area was public property and he could do nothing about it we stated that there were young kids clearly up

superb level of service - nothing too much trouble - all night room service available

favorite 2nd floor bar a wonderful pre- and post-dinner space

deluxe room.was amazing, the bar area is also really nice and relaxing. breakfast was very good

wifi for the whole hotel was down for two days with no sign of being fixed when we checked out

pool and spa area very pleasant

wifi was not working & at breakfast one morning had to wait for fresh new cooked items which didn

didn't know there was a large indoor pool/sauna/spa when i booked, and they were wonderful

location, pool, comfy bed, breakfast was very nice, late check out

the wifi was very patchy.

nice clean, comfortable, close to the old town, pet friendly

to the wonderful selection at breakfast my kids tried new things, which is a big achievement

had a laugh with the kids

i felt room cold at night but kids were fine so maybe just me

the call buttons for room service were great

it for any communication - films, music etc kept cutting off even when we'd signed into to hotel wifi

was small for 2 adults, could do with more storage for clothes etc

couldn t get the coffee machine working, we did press from room service 3 times but no one appeared

like that was her name) she really spoke down to you and i was charged and extra 30 for late check out though

the wifi is very fast there is a kettle so that you can drink hot water haha

breakfast was really good and value for money (just 13

the breakfast is amazing. the pillows were so soft.

breakfast was varied with a lot of options from vegetables, fruit, bread and cereal, to cooked

early check in, efficient process and staff.

kitchen area (prepping food for the day) ideal for small kids

poor wifi

only issue with the kitchenette was no toaster but i know that you provide breakfast and this would defer people

the apartment was very well equipped and the on-site laundry facilities were a wonderful bonus.

there were also laundry facilities

washer / dryer available and no laundry service

bar area could probably get quite noisy but couldn't

so central and facilities were fab. comfy room and excellent bar attached

we have had to throw away clothes and spend additional money through laundry bills ensuring we didn't take the

noisy bar next door, but it was fun and its the student part of town

great location, really nice atmosphere and a great bar area.

staff were super accommodating and great with the kids

the room was spacious and modern with great facilities as well, free wifi etc

fantastic location and very user friendly. pool for the kids, fun bar, great breakfast!!

the breakfast they had was also worth the extra cost

temperature must be very close to boiling on the hot tap with no warning sign - just thankful my kids werent

to the website the restaurant is closed but room service is available 24/7

loads of clean and dirty laundry outside our room for too long

for not checking, but it was disappointing that there was no food available in the evening and no room service

great breakfast area, friendly helpful staff

lovely breakfast in the morning too

the room was amazing and the breakfast was fantastic.

really nice to have a kitchen

was upstairs, bathroom with walk in shower downstairs, two seater couch in living room area, kitchen had a

the breakfast is filling and delicious and available until 15:00 p

we had a fantastic stay... me & 2 kids

self service laundry

fantastic location and the breakfast was delicious.

we had a fantastic stay... me & 2 kids

wifi is good fast

the mixture of buffet and kitchen orders was a great idea

the location was great and they were pet friendly.

they gave us late check out and they have a bag storage facility

hotel gym didn t have cleaning wipes, which would have been much appreciated since it was used by many

checked in on a wednesday and requested the concierge to check for availability at tom's kitchen for saturday

staff were lovely, great bar and restaurant downstairs

great staff, bar and restaurant were fabulous too

great room. good bar . nice staff

loved checking in at the bar for our hotel stay

the bar was a little pricey

room service was great

staff was extremely courteous and accomadating, allowing an early check in after an overnight transatlantic

location was amazing stuff was very friendly room was very comfortable good for family with kids

wifi was free and fast enough for my purpose, very large screen tv, clean, well furnished room,

room service was excellent- clean towels, bed making, etc

would have liked an extra pillow and wifi details in room.

they have lots of ammenities, the kitchen was big and clean and i would love to come back

the shared kitchen was clean and a real highlight for me so i could enjoy a cup of tea before heading out for

the shared kitchen was spacious and had everything we needed

no access to kitchen / kettle

at 2:45 i asked them could i check in now and after a bit of pretend communication between room service and

but took an age (35 minutes) to arrive because there were too many orders for the capacity of the kitchen staff

don t have anything negative to say, there was a bar or club on the friday night but not loud enough to

too keen on eating breakfast in the bar which is attached to the hotel, but we knew on booking that it wouldn

the wifi strength was poor in the rooms on 2nd floor.

good wifi

we used the on-site laundry twice

the kitchen in the suite was also very clean and

they provided us with a fan and with laundry detergent for free

the common kitchen is very good

it would have been nice to have laundry option at the hotel.

i really appreciated the gym, fantastic

i m especially thankful to the room service team for helping me find my diamond ring truly grateful for

lovely and on the second floor,breakfast choice very good and the upgrade to the bar and restaurant was amazing

wifi, and they have a fitness center

bar and restaurant also highly recommended

while the staff there were excellent and they kindly offered complimentary breakfast and a dinner, the room

bar had a nice atmosphere, non alcoholic drinkers

the first floor bar (complete with dj) provided a chilled ambience on arrival

looked amazing in the lobby, gym looks great too

location, very friendly and efficient staff, good wifi, good breakfast, and excellent room size and amenities

price of room service

and the whole staff made us feel very comfortable traveling with small kids and with all the covid rules

i ordered room service twice, once in the late evening and once for breakfast

laundry service was excellent

location near the main station. room was very clean. wifi was very good.

the room is perfect - big, with more facilities that we`ve expected, fast wifi

superfast wifi

kettle and cups in the room but no nescafe, teabags or sugar. wifi unstable

location, excellent wifi, netflix, new bathroom, friendly staff

the room was well laid-out for a family: we fit 2 adults + 2 kids in one room which is not easy to find

pull out bed used by parents so kids could sleep im the room away from the rear

wifi was intermittent.

good, everything was clean and the kitchenette was very modern heating- very efficient and quick wifi - worked

i love the fact it had kitchenette and i was able to prepare my own food it s just amazing

wifi connection was really poor

the biggest issue we had was that the hotel lacks room service, though they accommodated us late one night with

no room service, seemed a lot of money when we could've got all this by paying a lot less

they provide a room service option that is more basic, but both were absolutely wonderful

expensive but so worth it for the experience and gorgeous breakfast

breakfast was fine. room was great. staff on reception and in the bar really good.

made getting settled down and putting all kids to bed in the evenings a little bit challenging

the room and breakfast were to a high standard and the rate was good value for money

however the room service breakfast service was fantastic servicing of the room wasn t great, on one occasion

the menu in the bar during the evening

tv had casting, allowing us to watch our favourite shows at bedtime with no hassle and free wifi

that even though i was staying with a friend i can also see myself staying there with my wife and kids

good, strong wifi

there's a games area which is great for kids and adults too

breakfast good, didn t use gym, went for a run

sorry but the cooked breakfast wasn't for me..not too my taste.

shower leaked easily fixed though mini bar poor

wifi was a disappointment for a modern hotel

some of our group had golf bags and the staff offered for us to leave them in storage during our stay which

wifi is extremely patchy

lovely breakfast and bar available

wifi was very unreliable, which was frustrating.

booking.com did not state it was a pet friendly hotel. my husband has pet alergies

great location. wifi good. value for money. nice rooms. easy accessable.

location, friendly staff that allowed an early check in

room was really nice, the staff were friendly, breakfast was excellent value for money and the gym facilities

didn t have breakfast, however we loved the fact that hotel had umbrella to use, and taxi service, it was so

whilst wifi enabled web based activity the connectivity via the telephone aspect of your mobile was

arrived early and the reception offered to early check in as well

gym was nice

would have have read my request for the reservation, i made a booking of 2 room, becouse i had 2 kids, 7 and 9

requested specifically regarding our kids 1st birthday to organize something

tidy, modern staff were great too and the bar and food very reasonable concerdering the location

nice and quiet, good for families with kids

wifi really did not seem to work

and they offered room service food but why do that when there were places outside that you could eat jn that

the bed for the kids are not comfortable at all noisy street breakfast only started at 8 and we must have it

the kids has a seperate room too

room not properly hoovered, and bedsheets had marks on them - which might have come back from the laundry that

breakfast was really nice and was welcoming for the kids. the pool room was an added bonus

even though we were booked for eight days we were told there would be no room service at all

wifi wasn't very strong, but was ok

no warm breakfast :(

wifi was hit and miss, the parking situation is a pain.

no room service during my stay

room was ready early for an early check in for us, which was great

pool small but pretty and enjoyed the sauna

apart from a minor issue involving the laundry bill, there was absolutely nothing amiss.

bedroom was very comfortable, bed and matrass excellent, spare beds set up for kids good too

i even got a room with bath tube as requested (swimming pool was closed for maintenance)

spacious and quiet; we were welcome to use the cozy and elegant living room and enjoy the fireplace, which was

wifi downstairs did not work all the time

the wifi was not working properly in our room.

the breakfast was outstanding, fresh and delicious

breakfast good local products, freshly cooked good location

the gym was not available we realize this was all do to renovations and look forward to our next visit

the bar downstairs was nice

my details to give a free membership when i was strssed about not having a room yet and 2 sleepy kids

which was freezing cold due to being as far from humanity as possible and beside the staff and laundry facilities

did report an issue with the aircon/heating system as it was leaking and the carpet was very wet around that

view from the window, decor, comfort of the bed, robe provided, waterfall shower, toiletries, room

very good location and the breakfast was perfect

staff were exceptional at all times from checking in, room service, bar, breakfast, bag drop etc

dod assisted me with my laundry which was so appreciated

room was directly above the hotel bar and we found it to get a bit noisy until late in the evening

3 mb wifi as 'standard' and 7 mb 'fast' at an extra

great breakfast , ideal room & excellent location

being woken by housekeeping at 08.00 on a rare night away from the kids!

outdoor heated pool was a highlight

wonderful breakfast, room was gorgeous. the club lounge was brilliant experience.

only issue was there were no kleenex or towels in kitchen area.

we can t fault anything with this hotel, the kitchen was fully equipped

suite was huge with more amenities than we expected, like a full kitchen and on-site laundry

brand new, modern hotel with total room package, laundry and breakfast

centrally located , validated parking, excellent facilities, great to have access to a laundry

ordered a dinner, room service and enjoyed to breakfast buffet

price that hotels charge for laundry services

in the morning was not impressed to have to step over laundry outside the room door

pleasant room service of a drink

wifi stopped working from floor 4 to 6

distance to most attractions if your there for xmas markets they are straight across from hotel breakfast was

found out that room service was not available due to a function when we wanted to order so we had to make last

the room wifi is not good

convenient, staff very helpful and friendly, comfortable. great breakfast. would recommend.

early check in was available which we appreciated

my early check in was understandably cancelled due to the hotel being so busy for a concert

very friendly modern hotel. amazing free wifi

was very good for the money good location my son loved it bar wasn't to pricey either staff were very friendly

the wifi is fast and easily accessible

didn't get to try breakfast or the bar due to covid restrictions so can't pass comment on this