lovely restaurant and bar lounge which also sold food, we ate in both and food was delicious

friendly, bar and bistro on site, sadly arrived too late to enjoy a meal, but plenty of local takeaways of

ship inn was deceiving as it had 2 restaurant and a sports bar which i was not expecting

staff in bar and restaurant very friendly and extremely helpful

everything clean and wow factor in bistro , garden extension, bar

any noise insulation, kids upstairs were jumping and our bed was shaking breakfast is ala carte and you ge to order one

late check out

sofa bed less comfy for an adult but great for kids

our request for early check in as attending a wedding

noisy from footsteps upstairs..floor not insulated well enough ..young kids struggled to settle

initial presentation of the building; the entrance; the bar lounge; the room - and the most helpful staff

special shout out to tulgeran (i hope i got the spelling right) who mans the bar area , and achilles

nice pet friendly hotel - beds, bows and treats, our room was on the first floor next to the bar and we were worried it would be noisy, but it wasn't

beautiful building, the breakfast area and the bar were so nice

we also loved going to the cozy bar later in the day

wasn t a good selection of room service food, there was no biscuits with the tea and coffee facilities in our

very helpful with room service to avoid covid contact

the price of the breakfast was very fair and there's no tray charge for those who want to order room service

wifi connection and quality

location easy 20 minutes walk to royal mile good selection for breakfast laundry facilities handy for travellers remember to book restaurant for

you can do you laundry and the kitchens are really nice

it was nice to have a kitchen down the hall. parking was easier than some neighborhoods.

very nice with its own little kitchenette

modern facilities with full use of well equipped kitchen if required

laundry room very useful although you do need to load money onto an app

staff were all friendly and helpful, breakfast was served and a beautiful dining room and was excellent

dining room was set exquisitely for breakfast and the service was elegant and professional

didn't deject from our delicious breakfast

breakfast good local products, freshly cooked good location

everything; breakfast, decor, staff, extra little touches.

access to pool, breakfast good, service with a smile, room available early

didn't know there was a large indoor pool/sauna/spa when i booked, and they were wonderful

having spa access was great

super friendly staff, always a smile including the room service staff

they have one of the very best hotel gyms with a beautiful swimming pool

breakfast good, with option of extra portions if wanted

beautiful hot breakfast, good range /choice.

beautiful accommodation very clean and friendly staff plenty of selection for breakfast

early drop off of bags, really friendly lady at check in and breakfast options.

also worth mentioning is the excellent breakfast and the kind waiting staff

found me a room for early check in even though i hadn’t booked early check in

paid quite a lot of money for family room that was huge, however two kids 9and 13 had to sleep on a tiny uncomfortable sofa

the all had no common sense to help their customer with 2 small kids

they didn't collect the laundry in spite of several calls, they didn't clean the rooms and

very good breakfast

is perfect , nice staff , self laundry , gym and huge sitting area since you can sit in the restaurant for just relaxing or

i really like the atmosphere in this hotel with water cooler, gym and everything

perfect room, kitchen and location. hotel staff are very supporttive

the laundry room was very useful

i have stayed at many local hotels but with kids the kitchen, laundry and room sizes are perfect

noisy outside from a laundry late at night and first thing in morning

noise at 6o'clock both mornings was horrendous lorries collecting laundry or delivering couldn't have made anymore noise if they tried went on forever spoiled what

facilitated an early check in as i’d had a very early flight

staff, breakfast and laundry

location. able to use gym and laundry facilities

the bar was a bit ... cramped with how it's laid out. didn't like the vibe in there

compensating, the bottles were sol or heinekin - lager for kids who do not like lager

small gym

location was wonderful, free parking within easy reach of city centre

room service menu is great

laundry and kitchen facilities are good

or had a couldn't care less attitude and the place was untidy and little dirty (with piles of laundry bags in reception, rubbish in the corridors and overflowing bins in the kitchens

clean room very close to the old town. nice shared kitchen.

the instruction in the laundry room isn't very clear

superb facilities including kitchen and laundry

fantastic breakfast

breakfast was full of top quality choices

the bar was well stocked, delicious cocktails with snacks

friendly experience and our kids loved the history of the boat

fabulous choice of a continental breakfast.

location and very good breakfast

very cramped breakfast tables..

kids wanted pancakes, but none in sight

had a laugh with the kids

the exchange rate makes everything expensive, but this room was priced within my budget and the breakfast

the breakfast was good and free for kids under

wifi, and they have a fitness center

staff friendly, early check in

lovely and on the second floor,breakfast choice very good and the upgrade to the bar and restaurant was amazing,we stayed last october it wasnt done then

the restaurant in the evening was run by a group of young kids that just wanted to clown around

late check out was applied at short notice

each day as we have left the hotel, all staff have been kind and friendly, we have experienced room service and the breakfast hamper each morning was delightful

the stuff really helpful, love the what s app idea for room service

the whatsapp room service is a nice touch- we ordered cocktails to the room only had to send a message and they

great room service, decor, bathroom, everything.

fabulous location, lovely comfy room. great breakfast. loved it all.

we had requested early check in, which they said they couldn't accommodate due to the system outage, which is fine,

very clean and room service is excellent

the breakfast was an excellent choice of buffet food

perhaps a later room service for food as the play finished and we came home there was no food service available

early check in, efficient process and staff.

got an early check in for no fee

excellent central location, more breakfast than you could sensibly eat, really comfortable bed

we had asked for an early check in 1 month in advance, however we were informed upon our arrival that it was not

not many toiletries available such as toothpaste/toothbrush, which even some bed & breakfast offer, i would expect this to be available at a hotel

the room service is excellent even if the menu is a little limited

we got room service & the food was lovely too

location for theatre at playhouse was brilliant and snug bar in the hotel was perfect for a nightcap after

i ordered room service and the food was delicious

breakfast & room service

great staff, bar and restaurant were fabulous too

there are so many bars, restaurants, cafes and shops right on your doorstep

inn on the mile appears to have been a bank in past years, and the downstairs bar was busy in the evening and had live music each night

room didn t get cleaned as the room service label which hung on string kept twisting round to do not disturb

the bed was comfortable. they provided good toiletries. the wifi worked well.

bedroom was very comfortable, bed and matrass excellent, spare beds set up for kids good too

room service every morning was amazing

wifi not great in on level 2

we ordered procsecco through room service but it didn't come with a ice bucket

location. early check in

breakfast was very satisfying

early check in, staff very good

having games to borrow in bar area was a lovely touch

convenient location, cozy, clean and early check in service

the hot breakfast buffet had us fuelled up for our adventures each day

so, all of us with kids and baggage had to use the lift going to 5th floor

breakfast was very chaotic

room was still spacious even with the sofa bed pulled down for kids

service, very flexible about early check in and changed my room so i could drop off my bag at

fantastic breakfast

really good location, excellent room, great room service and lovely cinema room experience.

no wifi in our room. get it all thru hotel, walk in our room no connection.

the wait staff that served me a couple of meals via room service was courteous and timely

bar & facilities incredible, cinema & gym too

the hotel seemed very busy , we ordered room service & couldn t get through but when i phoned the reception again the staff said they

superb level of service - nothing too much trouble - all night room service available

beautiful buildings, wonderful staff and room service facilities.

the bar was cozy and nice place to end the day

friendly staff, lovely breakfast and room service was good

staff was attentive and room service was prompt

so central and facilities were fab. comfy room and excellent bar attached

downstairs at the three sisters bar was nice, lots of different things to choose from

we have had to throw away clothes and spend additional money through laundry bills ensuring we didn't take the bed bugs home with us

entrance, at first i thought it was some student bar but the hotel is lovely and would highly recommend

we were given a map of bars/restaurants to try out and there was a lively bar downstairs with large courtyard/big screen

pizza available for late night room service despite leaflet in room showing variety

- gym was the bare minimum

good breakfast

the wifi is not reliable and not limited.

a better breakfast selection

the bar staff in the w lounge whose names i don't remember (he was from brazil and she had a lovely

location, gym and great beds.

our room was so big and thought of everything the hotel service was amazing we used the spa facilities which were amazing the staff were so friendly and welcoming an extra touch was added

bar with views of castle were stunning

excellent hotel/staff/bar/spa staff

very good facilities (large lounge room with tv, kitchen, ensuite, separate bathroom, 2 bedrooms, etc)

the bar was card only but apart from that i couldn't fault it

a bit late check out with no issues at

location price staff food bar quiet cosy

apartment out with the hotel (approx 3 doors down) on basement level which was excellent with kids as you felt independent

i ordered room service for my evening meal and the caesar salad was so delicious

perfect and really cool good staff, god breakfast

staff were exceptional at all times from checking in, room service, bar, breakfast, bag drop etc

excellent breakfast buffet. room very comfortable.

room service and food are excellent

early check in was made possible and location is very good !

some of our group had golf bags and the staff offered for us to leave them in storage during our stay which was

everything you needed was there, comfy bed and close to the city centre, lovely view of city from bar and

mini bar little let down

laundry facilities would be good for guests to do own laundry.

the breakfast was reasonably good

were alerted to renovations taking place at the hotel which included changes to the lobby, gym and laundry

free and very fast wifi in every room

breakfast in the am was outstanding, a great variety of food freshly baked and enough space to

also loved the kitchenette in my room, nice to have the option of picking something up and eating in

prefect with a bar in the hotel

overall, i totally enjoyed my stay and will be back again with my kids

easy to walk to from waverley station good bar on ground floor to have

we opted for a simple breakfast one morning which was in the lovely bar area which was perfect and great value

the bar was gorgeous and well stocked

hard to contact room service.

we sent a large load laundry to be washed and some came back shoved & squished in paper; not even folded

the front desk service, room service and restaurant service are all very good

we ordered room service twice during our stay and were impressed with how smooth and prompt everything was

rooms were comfortable and clean, modern, well stocked mini bar and snacks

i had to walk over and around the dirty laundry that was thrown on the landing by the room staff

especially the bar staff who gave us much advice & suggestions on what to do & sights to see

in the morning was not impressed to have to step over laundry outside the room door

price that hotels charge for laundry services

the location was amazing. the staff was brilliant and really enjoyed the bar and restaurant.

room with comfortable beds, kids slept well on sofa bed too

very noisy night with asian kids on a holiday trip up until 3am on our floor.

hot breakfast is always welcome where you're travelling

value for money and free breakfast an unexpected bonus

was a very odd unpleasant smell in the kids room

also the fact that the dirty laundry bags were scattered and left in the hallways did give the hotel a more hostel/cheap air

for what you get, bed was not comfortable and if you wanted room service, it was pub food

all the room facilities needed were there - plenty of sockets, good wifi, tea, coffee and water

hallways were very poor looking - laundry piled everywhere

breakfast and location excellent

i travelled with kids, and i had to park a little far, then brought many luggage to hotel many times

lots of choice for breakfast

distance to most attractions if your there for xmas markets they are straight across from hotel breakfast was excellent great choice of hot and

we got an early check in

we ordered room service

room service on the evening arrived very quickly

dark, poor wifi, very overpriced, poor housekeeping

was told it was 24 hour room service but phone rang out at reception at around

room was comfy and cozy, the shower was great, and when we ordered room service, they were extremely helpful and the food was really good

were very welcoming and friendly, we got late check out, breakfast included which was great