spa,pool and the room also was not bad but the bed was a bit old.

lovely hotel and staff and even had a late check out

customer service clean parking good location

the pool, the food and the value as the kids go eat free!

kids enjoyed the pool area.. plus s was easter and stuff done a little egg hunt for them

only constructive criticism we wanted to highlight was the room service,the sandwiches we ordered were soggy/bland and expected better as it does not reflect

friendly staff, clean room, excellent facilities, wifi excellent and secure parking.

staff were amazing from the receptionist to room service to breakfast in the morning

the bar area was relaxing to sit in and enjoy a drink

to use wifi as no service from mobile networks that we used- it's just off the beaten track which is its

excellent breakfast great staff and comfortable beds

a lot with work and normally hide in my room, but for once felt so comfortable i sat in the bar on my own

nights sleep really comfortable lovely staff all excellent will fully recommend to others breakfast good and nice garden

breakfast was fabulous

food was nice i had and evning meal and the breakfast was a lovely calm experience would go back when in the area no problem

breakfast was smashing and the bar staff when we came back from our evening out were very accommodating well

the bar / restaurant area was nice and the food was definitely a bonus!

early check in on christmas day fulfilled so i was able to return for the night later and get

also i arrived a little late but there was still some service at the alcohol bar which was good

i wanted a cheap hotel a short distance from where i was playing golf the next day and the hotel provided that

lovely friendly staff, nice outdoor tub, good room and delicious breakfast

food offer is limited so i’m not sure it cuts it as a ‘hotel’ but as a b&b with a lovely spa it’s outstanding

staff always helpful and will assist at all times during your stay facilities available are cafe bar with drinks , food and tea coffee , spa with sauna & plunge pool , steam room , garden with hot

although i knew it was a naturist friendly spa i didn’t expect the bar to be naturist too.

the spa has to offer you can just come and use the spa without having to be a guest of the hotel breakfast was good with plenty of choice for all tastes , from continental to full english i will

the girls at the bar and reception were nice, decent and friendly

bar on match days is brilliant

i love the bar also, they didn’t charge for the tea or coffee because we were staying

staff were excellent, and the bar and beer gardens were superb

free tea and coffee at the bar anytime beds were comfy easy check in and out large car park perfect for a gig at villa park

great value, very comfy bed and late check out time

room was great. breakfast was great.

the room window was very old fashioned with the brass bar to hold it open but personally i love this, gives a bit more character to the hotel

was great staff were polite the rooms were very clean the bar was nice and the overall feel of the hotel was

the bar guy matt was great. welcomed us in to hotel and made out stay welcome !

having the swimming pool and gym included was a good pass time in the evening too

very monday at 1pm ) including us into her

no entertainment and not alot to do for kids

wifi was poor.

the room was clean and they all so gave me breakfast but i was too tired to go and get it

great to have star city across the road to keep kids entertained and some good dining options there also

low staff number on breakfast

the bar was opened for 24 hours

no juice in the morning for breakfast

everything was fine from the bed to the breakfast used to use travelodge but not anymore

staff were super friendly, food was amazing, bar was cosy and friendly.

host was amazing, bar had a buzz about it you don't normally get without being full on

the best hotel to adults ud83dudc4c

would highly recommend this place to all adults

friendly nice bar comfy room

extremely helpful even printed up a map so we could do our laundry, food was good morning & evening

is no laundry facility in the hotel

the breakfast bar

good bed,lovely breakfast,clean room,excellent staff

new decor and breakfast was fab!

clean. nice gym, good breakfast, comfortable bed. helpful staff. central. good value.

gym was only small, but i often had it to myself, the equipment was decent enough for a workout

lovely hotel, it was warm, clean, and very modern, the bar area is nice and the staff are very friendly

breakfast was wonderful with a good variety and was nice that it accommodated for dietary

gave us a late check out, thank you

the breakfast is just a picnic in a bag , not what i was expecting really .

the fact that the hotel doesn't have breakfast.

no food / breakfast options but they do provide bottled water in the rooms.

breakfast

the hotel did not have restaurant or breakfast facilities

nice bar and restaurant

room service price was expensive as well as the hotel parking but there was complimentary drinks so

the wifi worked, and we were comfortable during our stay

were friendly and quick to resolve the few issues we had on arrival

couldn't connect to wifi for whatever reason and the tea at breakfast was a weird brand that didn't taste good

check in was easy with liv in the bar next door

reception and bar staff lovely. room clean and bathroom new. good teamaking facilities

check in was quick and they serve a good continental breakfast at the bar next door on weekends

button factory bar and restaurant next door nice too

i prefer rooms with a view - room 9 has a view of the upstairs bar - but it’s just a quibble!

the wifi was a little flaky, and the room, fine for one, would have been a bit tight for two

the gym was also really good

wifi was poor

gym & swimming pool was a bonus they were both spotless

location is perfect and quiet but in walking distance from the city extras complimentary swim and gym

great vibe and nice gym

tasty breakfast . bar open late . comfortable room

would’ve been nice to have a smart tv (netflix or disney available) for kids.

offers on their website were not known by staff such as breakfast cost and voucher for the

a nice clean gym to start your day and a fresh buffet breakfast with a variety of drinks too

breakfast needs improvement. change the menu in each day at the week more option needed

the kids were exhausted and we did the check in earlier

modern rooms, very comfy bed and big for singles, bar downstairs and breakfast area nice

bed in the room are uncomfortable, there need an update and for breakfast need more options for kids like nutella spread

staff are very helpful as we arrived midnight, we had given a favour for late check out with no fee

the reception area with small bar was bright and airy

although we would probably have a 2 bedroom next time so the kids had a more comfortable bed as they slept on the pullout sofa beds but ok for 1 nights stay

the kitchen area was also very small but didn’t need to use it much during our short stay

large room, gym, location was easy walk from train station. laundry available.

laundry room and fitness room were clean and nice

the spa staff were so lovely and added to that relaxation feeling

around major roadworks, keeping bags safe for us and even carrying them out to the car, and the bar staff and breakfast room staff as well

rooms are lovely and cosy ... power shower is on point !!! spa lovely !!

room service was excellent and bed was very comfortable

spa area was a little tired

rooms and breakfast were great

it was my birthday & they arranged some chocolates + prosecco in the room which was a lovely suprise

location and bar area and breakfast and comfortable bed great hotel!

on the first floor quiet and relaxing, with comfortable bar sefservice always open and free, gym on floor 3

enough equipment in the gym

breakfast for kids

great location friendly staff. bar open till 2 am. nice clean rooms

my kids and i really enjoyed that bit

great location near to birmingham arena. room clean and comfortable. breakfast excellent!

sofa beds for the kids were really uncomfortable

had some problems linking to wifi on mobile

wifi signal was very poor in the rooms

we was informed that we will be offered a free complimentary early check in however when we arrived,we was made to pay 40

room was really nice so and peacefully, we both enjoy the gym aswell and the breakfast was really nice aswell we definitely be coming

everything beautiful hotel.. welcoming entrance beautiful room, nice restaurant and bar area

the wifi was fine

unable to order room service as there system was down

the staff were all incredibly friendly and gave great recommendations, including a nice bar for us two ladies

was able to check in early, staff were great from the guy on reception where we got an early check in and then

have been nice to have small fridge in room, fresh milk and ice brought free by room service to room but milk was off by morning

hotel looked nothing like the actual hotel,damp,lift not working,bar closed down,no restaurant or room service available

no remote for tv, had to ask, menu for room service, but no phone to

wardrobe up to find a used towel just tossed on the top shelf clearly visible to anyone, so the room service must be blind

room service menu could be some better than the one in room.not any choice

room service! said 24hr sandwiches but 'when we asked we're told 'none available'.

pool gym was amazing jacuzzi was beautiful ud83dude0d breakfast was amazing an staff was

kids has no pool access hopefully you will get one in the future

only wifi is not that stable as expected, it gets disconnected from time to time

hotel facilities are really good, the spa, gym and pool are all well equipped and a nice way to chill out after a busy day

no paddle pool for small kids

everything was perfect my kids enjoyed the mother day activities in the hotel thanks alot

the gym was very hot

train station - large room size with all the facilities - excellent breakfast - good wifi connection in the

they gave us a free kids welcome pack, checked up on one of our children when he was crying at breakfast and played

given kids packs on arrival location great and close to bullring shopping

breakfast, location, early check in was possible

options, self service enabled with time management, reception staff were friendly and the evening bar man was warm and friendly

kids loved the choice, especially the pancake machine

staff who took the time to tell me where everything in the hotel was, breakfast/check-out/late check out etc and helped me sort out my awards thingy

kept awake by loud singing in the bar at 4

drinks selection and mini bar and room service prices could be improved upon as we would have used more if discount was

the room was clean, room service was available even for breakfast, shampoo and body wash smell was amazing, bath salt

tea/coffee making)

jacuzzi in spa was shut. the iron innthe room didn't work.

wide room service menu selection

the check in and check out where seamless and the receptionist was friendly and allowed early check in

early check in is always a bonus when available and the location is great

screen mirror didn t work and casting was pants as wifi not great

kids- how about a children s play area - this could be great for bored kiddies

they made us sleep in basement next to loud laundry

i could have and it's minimum were that they put one towel out for 2 of us and we asked for late check out and the house keepers came at 10am

they do offer late check out for 1pm for £10, but lets be realistic, nobody wants to pay just to sleep a little

especially steven who was able to sort out the issues i was experiencing and explained the late checkout

late check out that was really good as we check in very late at night, so because of that we could

steven on the desk was particularly helpful when i arrived late at night and gave me a late check out which was great

offers parking with many benefiting facilities including sauna and gym

every member of staff was helpful and so kind to me and my kids

room service was excellent and very kind

kids friendly and pet friendly.

the staff in the evening at the bar was exceptional

early check in as the room was ready

breakfast had every choice, free room upgrade to a junior suite as my room had not been serviced,

the wifi was not very efficient, not letting me see all my favourite sites, so i reverted to 4g

excellent breakfast with plenty of choice

big beds and clean rooms with a bar and breakfast option in morning

time the hotel gym was under construction

they gave us complimentary dessert for our anniversary and allowed a very late check out so we could have a lie in

the gym is great

gym was being refurbed so i couldn't use it sadly

we were offered complimentary late check out, we we rudely awoken by a piercingly loud alarm which wasn t a fire alarm in the

very engaging and were very good with the kids

as i asked for bath an shower but all round was ok very noisy at night so dont recommend for kids staff lovely ok

the staff were incredibly helpful and welcoming, lovely bar area and breakfast.

staff and cleanliness and late check out

i really appreciated the people on the front desk, in the breakfast area and the two men on security

for the babies bottle, lovely breakfast and family friendly restaurant with crayons for the kids and very nice

room was very comfortable and had a gym.

the room was so clean and comfortable bed nice shower the pressure of the shower was good and the breakfast was so much options and good quality and the staff were amazing at the breakfast

breakfast. bedroom was spacious and bathroom was lovely.

great location, spotlessly clean in all areas very good breakfast, bar service very good.

the location, the room, the spa and the breakfast.

room and facilities were great. breakfast was excellent

the spa loungers were very uncomfortable i thought. your basically sitting on the floor

no room service available as specified on the website.

breakfast was good and room service was amazing

the hotel also has 4 ev charging points available, all of which were free when i charged my car which was brilliant and

lots of space to sit in different areas near the bar & outside

,the history of this place is really interesting then out at the back there is a bar some booths , tables and a dj and street food vendors , amazing stay , walked into city centre

outside bar vas very welcome

the bar was lovely especially the outside seating which was spacious

the food in the bar was amazing

hotel has nice decor, 24hr bar, gym and

comfortable and helpful staff and rooms also nice bar and area to play pool and have

wifi was fairly weak and the shower flooded.

location was great,10 minutes walk to the bullring shopping centre & casinos & bars & train station

comfy room, as we had a late night the free late check out was very welcome the multi storey car park round the corner at

on the final night, we ordered room service, and the waitress who was stood next to me when i made the order was visibly and

good breakfast, plenty of free parking

beautiful place, but discreetly situated and spotless throughout, plenty of parking

was too late on weekend, wedding that was held was hell, as kids running around hotel banging on doors, screaming, and when we went for food, a kid was

brew house which walking to on your own from the main hotel late at night wasn t an option no room service

i was a bit concerned for the barman as he seemed to be on his own on a sunday afternoon, greeting and showing guests around as

didn't have gluten free bread for breakfast

breakfast was different to what i expected but it was nice, i enjoyed a nice morning coffee to wake

location was brilliant, we would of preferred a cooked breakfast but what we had was fine

having a cooked breakfast

be great if there was parking, but completely understand why it is difficult in that location

parking a little difficult

and the room service was excellent, all the staff very polite and helpful i was impressed with your own

breakfast was delicious and we really enjoyed the room service

sky, free wifi, netflix, bbc iplayer and so much more

outside room was kitchen unit it was smelly found moldy cheese and meet in cuboard, tastie machine in mess

was only a 10 minutes drive from belfry golf club as we were watching british masters, it's basic clean and value for money

went to the british masters golf and ideally located for that

early check in and close to where our party was

unfortunately didn't have a menu available for food, due to just having had a new kitchen fitted

late check out which meant no uncomfortably early alarms on the

would be excellent if self-service laundry facilities were available

this in itself is ok until the laundry truck arrives around five in the morning

breakfast was fine i had trouble sleeping and went out for a cuppa and your night security really

it was clean. the security and staff were nice. you can pay for late check out.

the gym and pool area was very clean

to allow older kids in same room when searching universities as it is an expensive time

they were patient and tolerant of all our mess and noise from the kids and so kind to us all

wifi was free

comfy bed and spacious room - plus my daughter delighted with her kids bag of activities

taylor at the bar was exceptional

the breakfast choice was great and a cosy bar area too

room service was not good but the staff were apologetic and only charged us for one meal instead of

very loud party going on wasn’t ideal with kids trying to sleep

very friendly staff and a good breakfast. nice bar facilities

was wonderful, 24 hour bar yet the rooms were silent

member provided me with an ironing board and iron, and was able to tell me that there were no laundry facilities on the premises,  that the washing machine had not been delivered

not an early check in as £10 an hour but more time in the bar as going to the match

we managed to get an early check in which was fab and a parking space which made things very easy

available (no vending machine or anything) no breakfast served, and in the morning there was laundry all over the place in the public walkways, had to climb over everything to get out

convenient location for casino lots of parking great full english breakfast

the bed is small and the hotel policy of charging extra for late check out of guest that checked inn at 12:00 midnight is absurd

requested and got early check in for 4 rooms.

went for a few drinks in the evening and breakfast the next morning

breakfast is next door in the bar, the food was delicious and the bar again very well presented

coffee machine at breakfast was broken, but we were told in advance, so not a orobkem

at check-in , in restaurant and the bar were all lovely

the car park ticket and free drink voucher left on the bed is a nice touch, the honesty bar and the highfield pub next

secure free parking

free parking which is also great

of the rooms in the new space are not connected to the main venue making room service or going to reception trickier than expected, however staff and rooms were excellent

tidy room, plenty of car parking, excellent

amazing room and secure parking

the bar area was pleasant and relaxing

the food was good and the bar options were accommodating

door wasn’t too busy and although they warned me it might get noisy because of events in the bar area i couldn’t hear a thing

and helpful staff, clean and spacious room, bar and restaurant downstairs (which we heard no noise from)

location was perfect large free car park staff were very helpful & curteous prices at the bar were reasonable also the food was excellent, breakfast was also very good & reasonably priced

bar was clean & friendly, staff were very

location perfect staff friendly bar atmosphere was brilliant enjoyed the stay and will be back

didnt try the food but had drinks in the bar in the evening

i like the bar bar staff and locals very friendly.

easy parking, clean rooms, friendly staff, nice bar & nearby eateries.

we were able to check in early and every effort was made to ensure the kids were happy

we loved the room and the breakfast

convenient that there is bar at hotel

was nice and free parking and breakfast was delicious, also had was offered free complimentary late check out

it was clean and good size with kids

loved the little bar in reception

clean. friendly. great room. parking good. bar open til 2pm

kids decided they didn’t want to share so i ended up sharing the sofa bed but wasn’t due to

buffet breakfast excellent

modern rooms, suited us fine as a family of 4 with 2 small kids

everywhere was clean, loads of parking, staff were great, bar was cheap

good wifi, cheap beer and food comfy bed

missing room service information and do not disturb card

was excellent, easy to find and plenty of parking

wifi was slow

comfortable beds so a great nights sleep and it was so quite loved the band that played in the bar area you will be sure to have a dance and

gym and the bar and restaurant were nice. the bar food was also pleasant.

great gym, pool, steam rooms excellent restaurants good service perfect weekend

pool & spa area were complimentary

room was next to the laundry room

staff, parking and location

a fantastic bar with lots of gins

room service is early

staff excellent, parking and ev charging right outside front door

restaurant and bar was great