while we were there the weather was not very warm yet so pool etc

is was quickly rectified by

at breakfast especially, no soft music playing made it feel like you are walking into a funeral

the rooms, the exclusive loctaion, facilities, restaurant, breakfast, staff, amenities, etc

bar again beautiful but again staff just need a bit more training

exceptional location helpful staff excellent breakfast

was 12,5€ extra pax and 7) for kids

breakfast is a little expensive

staff, loved the deco and the room, bed very comfy, bathroom beautiful with massage shower, breakfast good with lots of

terrace with views of the beach and sound of waves, breakfast was delicious and staff were super helpful, bandinka organised 2 lovely bikes to explore

fantastic king size bed,comfortable room. great value breakfast. very handy for the ferry port.

breakfast was superb with lots of choice available

take breakfast but the buffet looked plentiful

drinks at the bar were quite expensive.

rooms, good shower, good breakfast with late check out

location, bedroom, bar ..free parking

the snack bar was busy with local people having lunch when we arrived and we enjoyed some delicious

also late check out 12:00 which a big bonus

location is good - near the port, in which restaurants and bars are located

style-on the whole friendly staff-bar prices,especially bar meals, fantastic quality at very good prices

only suggestion for improvement would be a heated pool

kids where very disappointed they couldn't swim

the pool is a great addition along with the bar and terrace

no children's menu/not much for kids to eat

the bar staff were helpful and we had an enjoyable evening meal

no food or bar facilities, closed down

friendliness of the staff; at the reception , the breakfast room , the bar and at the restaurant

the bar was lively

bar & restaurant in building, so all convenient

is too late to offer weary travelers an evening meal, the bar was helpful and organised a sandwich for the diabetic needs of one of us

plenty of parking space for our motorhome.

swimming pool

location and pool were nice

free parking. comfortable bed

pool freezing even mid summer on a sunny day

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned or polished

waited at the bar for ages for a drink but gave up and went to bed

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

several things: - wifi didn't reach our room and because they were out of space

wifi not functioning, no attempt to get it fixed

wifi in the room at all, staff overworked and consequently quite rude very noisy, what a

poor breakfast and poor wifi

the staff were friendly and despite the global wifi meltdown checked us in efficiently

old fashion room. no wifi in the room. very expensive room, not worth the price.

friendly bar with snack food available

basic bar area

the room and bar facilities.

good restaurant & bar food. close to airport

has a nice tapas bar to fill any of your needs during the day

also, there was the bonus of an ev charger in the hotel car park

went to restaurant and nobody came to serve me, then i tried call room service to order food and again no answer maximum 36 degrees in shower, was cold for

when trying to order a room service - needed to go down to reception desk and order it), ordered food itself wasn t good

quick room service at dinner time

restaurant only serves room service

massive

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some specific items i was

it was very well located, near the guggenheim museum. the room service was also good.

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his shirts which came back next afternoon to the room

of room service/food options close by

no room service to order some food

wifi was very poor and if you wanted better you had to pay

good tv, good mini bar and excellent service

the shower, and slow internet connection

good gym and average breakfeast

clean rooms, friendly staff, coffee machine in the room, separate toilet, access to gym

the breakfast was really good too

great location, close to center, modern hotel, nice and new bathrooms, great gym

couldn’t fault it, breakfast had a great selection, very fresh

especially the gym with complimentary fruit and water

hotel bar has very limited opening times.

breakfast was very good although lots of tapas bars nearby

only thing that would improve it is if there was a decent coffee making facility post breakfast

great breakfast. very comfortable hotel, cool and quirky decor.

the breakfast was delicious at a reasonable price of 8€

the staff were excellent as was the breakfast

the room service was efficient and tasty but we would have preferred eating in the restaurant

spa and gym area great - beautiful lobby - availability of drinking water and snacks - amenities in

the bar downstairs is lovely

great location with park and playground on the doorstep for kids

great location with park and playground on the doorstep for kids

very nice hotel with a good restaurant and bar on site

natalia was very helpful. the breakfast was amazing for continental.

we enjoyed a couple of drinks at the bar before having the set menu dinner in the restaurant

very good breakfast choice including fresh fruit, cold meats, cheese, croissants etc

was great, bar tender was a little off

niggle was lack of 24hr room service

staff very attentive any requests dealt with immediately special thanks to carolina in the bar who was very

tasty meals at lounge bar in the hall, reasonable

bar was well stocked with friendly staff

didn't have breakfast, but opted for room service

an excellent stay with young kids - highly recommended

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

awings with stickers which kept my 4yo busy for a while :)

ovided detailed directions

free wifi, free coffee service

recently the breakfast variety is becoming less and less.

excellent pre booked underground car parking with the added bonus (for us) of two tesla ev charge points

had a bar for cocktails at night , wonderful full french

disappointed gym / spa facilities not open but understandable in covid times.

lovely places to relax all over the hotel and the service in the bar was also excellent

the bar and the terrace has a nice view on the nervion river

lovely bar terrace where we sat later and had sundowners

haven’t try the breakfast, coz we usually do not enjoy buffet, but we have had an apero at the bar and food was good

price, pleasant front desc, comfortable rooms, parking undergruondm with ev charging

location limited parking with max length as car goes in lift two ev charging points unfortunately you have to leave by 2pm so need to find another parking place for

nothing else, no bar or food facility

noise at night from the bar near by

not sure if there is a bar below but one of the nights it was quite loud, the noise ended around 22:00 though

no cooking facilities, fridge did not work. said mini bar but there wasn’t one.

hot and stuffy, and very loud since it's on a busy street where people are outside at a nearby bar being very loud all night long

24-hour bar and gym availability

did not have time to try gym but it seemed nice

i loved that they had a gym and 24/7 bar

the coffee lounge/gym were also of a high standard

love the gym

facilities were excellent and i loved the gym

wifi in the room was not consistent, really poor

well situated to walk to guggenheim and old downtown, exceptional staff and room service

nice coffee lounge and bar and very good restaurant, reasonably priced

room service is a huge plus

good gym

location of the hotel, closeness to guggenheim museum, the river, kids playground, funicular and train

the hotel has an attached bar so we were able to get a mid afternoon snack and coffee

nice hotel at the river. pretty close to the old town, nice gym

junior suite perfect for a family (two kids)

wifi was a bit sporadic

the wifi worked well

close to city center, almost everything within walking distance, staff was polite and helpful, wifi fast and stable

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

also good wifi

helpful professional but lacking personality checked in no talk about facilities breakfast,bar gym etc i didn't find it great value for money towel in bathroom frayed

didn’t use gym or eat breakfast so unsure about those

local buildings, no light coming in, and a constant , regular water valve topping up all the time gym was very

steam room / sauna was out of order, the gym equipment are ancient

used the laundry service twice and both times we received our garments back already in the afternoon: this

liked everything about the hotel: room was clean, well-equipped, attentive stuff and nice bar at the ground floor

very nice staff, comfortable beds, very clean and modern . bar open 24h

whole experience from early check in, car parking which was essential and sub-basement

the lack of bar service.

very nice and helpful, good breakfast, bonus was a nice bar area to relax and have a drink

fantastic location. early check in. complimentary drinks.

limited room service, no concierge, one very hostile bartender, and a night time desk person not helpful

the hotel bar is also a treat such knowledgeable staff always make your drink experience unique

gym & leisure facilities

quite expensive, and would like to have option for glass of wine in the room service not all full

good location in old town of the city

breakfast was superb, a selection of spanish cuisine and british foods presented as a buffet

staff very friendly and kind. lovely gifts in the room for our kids.

very good breakfast

location and great breakfast!

location. room service was very good

roof top bar wasn t open :

the gym is exactly what it looks like in the pictures, with the heaviest dumbbells weighing 10 kilos

rooftop bar wasn t open which would have been to have a look but no big deal

room service and when i ask for a drink to make a toast for new year's eve it has not been possible

the tapas in the bar next to the hotel are amazing (the hotel and the bar are internally

the hotel is not far from the plaza nueva where we had a great meal in a bar on our first night

spotlessly clean rooms, the elegant decor, the lounge area, the bar and restaurant

the bar is also great

the addition of the bar next door for a lovely breakfast was also fabulous

gym that the place offers is far from ideal, maybe for someone that has never lifted could work,

good value for money, has all the basics, even has a gym!

lots of amenities. free gym, common areas, kitchen. very good location, close to metro and shop.

gym equipment could be improved, and one night the guests next door sat outside talking until 3 am,

did not expect all the kitchen facilities but great