it was more of a serviced apartment than a hotel but without the kitchen facilities

high end finish to the room and spa area

i no we had the spa but that closes at 7 and what we paid i would of hoped for my own tub outside to uses which

stay - rooms well thought out and designed, outdoor bath very serene, good shower, good room service

sugar and bottle opener in room online ordering room service didn't

wifi was a bit hit and miss

the accomodation was in a separate chalet with parking outside

wifi did not work in the guest rooms

helped but it was lovely to sit out on the terrace for some food with the option of getting room service if this

walkers, bikers, cyclists and people with dogs,so dog friendly you can eat in the bar with your pet, and they

good location, easy to find and parking was easy. accommodation in general was fine.

i particularly liked the fresh milk in the fridge (i hate uht milk in my tea) and the kitchen area was really

easy parking

wifi was ok, but not great

separate bedroom, bathroom and lounge kitchen

clean, comfortable, easy parking friendly staff, easy access, good selection of food and

bar area full of character and warmth

the only thing we didn t like was the location of room, it was directly off the bar area and, as the staff

not enough car parking space

i had asked for parking but the car park area was already full

small thing was our room was right above the bar and with the hotel being so small we could hear every word that

parking wasn't clear and although bed and bathroom were clean there we quite a few cobwebs

only negative really was the parking when we initially got there. parking was extremely limited.

there is good wifi

booked a family room for myself, my wife and our 2 kids when we visited alton tower resort, on arrival we were

place with incredible helpful and enthusiastic staff, beds were very comfortable and the breakfast was amazing

the warm welcome, coffee machine, delicious breakfast, spa bath...loved it all

waking up to a splendid full english breakfast which had everything to offer, along with toasted tea cakes,

leaking tap had caused water to pool in the bathroom but this was fixed on day 2

in own bathroom, led lighting in the spa bath, breakfast was amazing

location is quiet, pub directly outside and lots of parking.

off, as we came as 2 couples we had rooms opposite each other with parking for the both of us outside the hotel

our room was also right next to a sort of communal kitchen but again, we thought nothing of it

check in is easy parking is easy and there is a little green king pub right in the middle

poor wifi meaning tv kept buffering no answer in

bulbs missing in lights, bath leaking , inconsistent wifi,

tv and wifi didn t work

the bar and the staff really lovely and friendly

very clean and the hotel has its own parking free of charge

is a fantastic hotel, bar and restaurant were very interesting and done to a very high standard

wifi was terrible, in rooms although ok in bar while eating dinner

hotel was beautifully furnished and was in a great location and free onsite parking was a bonus

being on the top floor the wifi was a bit hit and miss, windows very thin so could hear all the noise of people

room and really comfy big bed and we were able to have a late check out which was greatly appreciated

free parking

size, bed size and comfort, cleanliness, spa facilities, underground garage, like on each floor, helpful staff

pool full of screaming kids

great room service

we had some troubles with a room service order - so we did not like that but the staff were very kind in dealing

thank you to her as it made the kids week being able to swim

village in way walking distance and loads of parking

ample car parking

our arrival, breakfast was excellent and we enjoyed relaxing in the garden with a drink while the kids played

bar staff

from the room, staff very helpful, hot cooked breakfast, peac eful place, parking space, very clean

that the pool wasn't included in the price, but as a spa hotel that's understandable

beautiful hotel, close to town centre, incredible swimming pool.

location, food was great, continental breakfast was superb such a lot to choose from

he set me up in the lounge with wifi until the room was ready, sooner than expected and as a bath was important

wifi works well

) and no room service over three days either

intermittent wifi on top floor and feeble shower

everything was great. parking is a little tight but it s not a big issue

parking ok but very limited at hotel, plenty of on street and car parks minutes away from hotel

wifi was down

all indian food on an evening and no breakfast available, wifi was poor

great location, inside bar and eating area was very pleasing.

after complaining we were shown to our pet friendly room that we had selected

great and the room was large with a comfy bed and everything we could have wanted including free wifi

needs better wifi

catch wifi signal from my room but i guess that's because i was at the very edge of the bulding

clean, just a short walk from the city centre with parking and very reasonably priced

building which could do with some work doing to it, shower was poor, found some left over pet treats on the

unfortunately this didn't have a wifi connection which could have proved a problem for the three nights stay

i booked there because it was pet friendly but i didn t read the small print about giving advanced

safe parking for our classic cars

room service left the room door open after delivering spare toilet roll so the room was unsecure

arrived late and when i got to my room, i could not find access to the wifi code

were clean and had tea/coffee facilities and wifi

amounts of black mould all around the main room windows in both rooms from a poor standard of room service and

communal kitchen as someone kept stealing my water and drinks out of the fridge

issues with wifi connection

room service; general cleaning & maintenance suffering as a result

was really cosy. staff were really friendly. and was nice to have on-site parking.

lovely , lively bar

nice bar area that our group met up in

there was cereal and toast making facilities for breakfast in the shared kitchen and tea, coffee and biscuits

early check in,high standard of cleanliness and friendly staff

location, facilities, friendly staff, breakfast and kitchen area was a bonus

location, loved the complimentary breakfast kitchen, clean rooms

the bar downstairs is fantastic, with a good range of beers

breakfast service was slow and had to go and ask for order to be taken.

asked a question about early check in and never got an answer

spa treatments not available although we pre booked

staircase, perfect location for town centre, good selection of cooked breakfast options, on-site spa (but needs

excellent breakfast

they had a porter and offered to help with your luggage s as a gesture for those traveling with kids

no laundry service offered no fitness room coffee at breakfast was horrible

bar very comfortable with efficient

nice curry on room service

it was comfortable. clean and the bar was nice too

breakfast looked really nice but it was stone cold and greasy

wifi was extremely slow.

friday night had a promotion in the bar :-) breakfast was decent, good selection and

had a little trouble connecting to wifi from my room, so i had to step outside to receive signal

parking on site, general ambience, our room at the rear had a view, plenty of hot water, tv, wifi

rooms were also very nice and clean and beds made everyday and fresh, room service is very quick and the price

location, very spacious and comfortable rooms, pet friendly which is amazing as we were able to bring along our

breakfast , location ,view , staff all great

room service was second to none, as was the breakfast

checking out was a bit of a nightmare too, someone had charged room service to our room when we didn't have

didn't use bar or breakfast but looked ok and smelled good

clean environment & free wifi

size of room. i was expecting basic but to be honest, too small for 3 people (adult & 2 kids)

free wifi was ok for emails.

wifi was poor in the room and reception area.

service good, delicious food in the restaurant, on site parking, beautiful

setting . morning breakfast in the conservatory

friendly desk staff and bar staff

staff were brilliant and the rooms impeccable. loved the conservatory for breakfast and dinner.

we booked room service for breakfast for our children at 6

wifi kept cutting out but the staff we helpful and kept rebooting it

noisy, strong smell of smoke, room service food could have been nice but was cold on arrival

free wifi is brilliant, breakfast during covid as good as can be expected, and very punctually delivered

also i have asked the receptionist to request the room service to clean my room

had a problem with the phone to order room service, however staff were really helpful and sorted it quickly

wifi worked throughout the stay

did not use the breakfast or the wifi

no room service, had to ask for room to be cleaned

good breakfast

bed was comfy... room service good... location excellent

whole building was spacious with adequate parking

car parking across the road (but understandable given its setting

there is plenty of convenient parking

we had dinner in the bar, limited menu but catered for all tastes

friendly bar with good food and drink.

young lady working on the bar was amazing, she represents your company well

too many school kids on trip at breakfast not using tongs and very disrespectful

the buffet-style breakfast was very good - there were more than a few choices and the kids enjoyed that

good breakfast and well presented and the staff were brilliant & very accommodating for our early check in

location, managed to get early check in very quick and efficient service.

some kids were running in the hotel hallway at night and made a little noise.

location, style and facilities staff helpful and friendly. pet friendly

fact they tell you it s 24 hour room service, and then you order a club sandwich after being at a wedding all

from adjacent railway station and laundry delivery at 7:00am

24 hr bar was great too and staff still great

private parking

private parking a bonus as pub got very busy

parking was well located, with reserved access for residents

cafe near by, plenty of parking

friendly staff, parking and covid19 management. price. liked the architecture of the building.

plenty of parking space available

staff were friendly and helpful had everything i needed quite room window fresh air, good wifi

a grab bar in shower area

single room - its a conference centre so great for business travellers, a proper desk good, good wifi

lovely bar area of an evening, great atmosphere

can see why parking could be an issue, but everything fine for us.

it was because i was in a pet friendly room, but it was a bit 'stale' i don't know how else to describe it, but

parking tight

teas and roast available in the bar comfort of the bed spacious bathroom

loved the gym, the pool, the location

facilities including large fluffy white towels and crabtree products in the bathroom, easy, free wifi and an

staff, facilities, late check out and surroundings

5 hour car trip after school and the kids weren't allowed in the pool even though they are 12 and 9 so not very

amazing view, amazing area to explore, comfortable, plenty of parking and friendly staff.

gorgeous rooms, very comfortable beds, friendly staff, great breakfast.

clean and professional, the bar area and seating area were near perfect

hotel, quiet room, amazing dinner and breakfast

spacious parking

the doorstep; comfortable and clean with lovely breakfast options; warm, helpful staff; ample parking onsite

additionally it's also right next to mcdonald's which the kids loved and was convenient

location, friendly staff, clean room, comfy bed, powerful shower,free parking,free wifi.

convenient location, comfortable room, quiet, ev chargers on site

staff in the bar were exceptional, friendly and even done a quiz the evening we were in

ample free parking

only stayed for 1 night & kids used the sofa bed which wasn't great but fine for 1 night

kitchen, living room, comfy bed, jacuzzi bath

beds, spacious, well equipped and clean rooms awesome breakfast quality and variety free parking and great pub

ideally sited for my needs good amount of parking

value at 55 for a friday night - excellent buffet breakfast and parking included

detail that would've made the whole experience complete rather than having to go down to the bar to get some

staff are helpful friendly lovely and clean. pet friendly.

the family opposite me woke me up as their kids were opening and closing the doors early morning

comfortable room, hotel easy to get to, staff very helpful and a nice breakfast

good free wifi

pet friendly as i arrived with my new little puppy and the staff were all very helpful in arranging

wifi did keep coming and going and not a huge variety for dinner

have no complaints other than free wifi is now standard with most hotels and it is not offered

nice reception/cafe area & staff responsive to request for late check out

the very friendly staff,cleanliness of the whole building and a lovely breakfast to start the

wifi reception

room was spacious with strong wifi very comfortable bed and the added bonus of a sofa in my room

good bar with wide range of beers and guest ales reasonably priced

superb facilities, amazing spa and very friendly and attentive staff

location, excellent restaurant, good sized room, plenty of parking, friendly staff, clean and tidy

early check in from 14

great food served in the bar too

very spacious room which my kids loved as they had room to play without the worry of bumping into anything

i asked for a late check out and this was no problem

atmosphere the location and the staff especially ann who was really nice especially with our kids also breakfast

that restaurant and bar closing at 20.00hrs on sunday

there was ample parking at the front of the hotel

visited as a wedding party for a few drinks before going to the venue, the drinks area in the bar was full but

ev charging a bit dear ( out of hotels control

the facilities were great and the bar was comfortable and cosy

plenty of space for parking but don't forget to log in your vrn at reception

bar and pool sauna

wifi not working in the room around the back where our rooms were, heating wasn't working bathroom

the swimming / spa additional costs isn't clear on the advert meaning its disappointing to learn that this

good parking

the room was lovely and had everything we needed - iron and ironing board, hairdryer, free wifi, etc

a great variety of local produce, delicious breakfast and high standard room service

convenient parking and reception staff available 24 hours

excellent breakfast and dinner

a quiet spot with plenty of onsite parking

had its own kitchen and a large bathroom

staff were friendly and helpful, with the bar being a great place to sit and relax over a gin & tonic and good

including kitchen

great location, beds are comfortable. a kitchenette with fridge.

wifi available (awaiting bt to install apparently) and a little noisy, with the bins being emptied