the front office lady luana was excellent. got me a room quickly despite being an early check in

clean, quiet, professional; free and easy parking good pool

the kitchen was beautiful and the other amenities were top notch

breakfast, free parking, helpful staff, quiet,good price for the amenities provided, well-appointed

clean, friendly staff, good breakfast.

called ahead and asked for early check in

breakfast closes too early

breakfast was better than expected

family of four two adults and two kids

the free breakfast made up for it though

walking distance to harvard. early check in.

early check in, friendly staff, bigger suite

the bed was reasonably comfortable, and the small kitchen area was useful

little suite with a living room/kitchen area

the two bedroom apartment was spaciously equipped with a full bath and full kitchen.

hotel was able to accommodate early check in which i appreciated. close to subway stop.

no complimentary breakfast available despite online advertisements

staff is very friendly, free cookies, breakfast was good, clean and comfortable

the room was nice and quiet, many facilities ((even a small kitchen). good breakfast

comfortable bed, plenty of space in the room, good location, complimentary breakfast and coffee

my flight arrived early and i requested and obtained early check in

laundry service was very efficient 4

very comfortable big bed,smart tv, early check in and late check out.

everything was great. early check in was very helpful!

laundry facility on premises was convenient as we stayed there for one week. near whole foods.

beds were really comfortable! the gym was well equiped and clean.

laundry lost my favourite clothed, even of the money was reimbursed, it doesnt

allowed early check in and staff was accommodating and friendly

pool was small, limited dining options

pool and gym

have liked a book of info in room, telling hot to use the tv, pool, gym and bar hours, where to find ice, restaurants and take out too, close by

the pool was excellent and the beds incredibly comfortable

i was allowed a very early check in. the staff was exceptional.

the gym is small but top-notch in terms of equipment

the gym was also very clean and well equipped

everything was great including the gym - well equipped and clean. i’ll be back!

small hotel, personalized attention, great gym, super convenient location

good front desk for early check in, all staff are nice.

they accommodated early check in, very much appreciated

easy check in/out and flexibility for early check in

even the bar there was wonderful

the bar connected with the hotel served food and good drinks, we didn't eat there, but a lot of other

was awesome, she has been working there a long time, very friendly, helpful and accommodated an early check in which was very much appreciated

the staff is so accommodating (need an early check in/late check out- sure

laundry, ice, and maps were available as well

we love the shared kitchen and laundry facility

a bonus was the fully equipped kitchen and laundry, unfortunately we only stayed two nights so didn't really need to use them, but it would be

check in time was extremely late, i was told i could get a early check in but that never happened only e-mail was offered to notify me when ready which never

were very happy we were able to be processed or an early check in

early check in the heavy snow day, impressive.

easy, early check in with upgrade good location starbucks in lobby

any furniture on it or any way to sit out there, the food took so long i left, i requested early check in and wasn’t able to until 4 anyway and they wouldn’t let me have a parking garage

the staff was so nice and helped us get an early check in

beds were comfortable and they were extremely accommodating for an early check in

too small a gym for hotel that size

i dislike extra charge for good quality wifi. everything else, great.

wifi failed for a few hours - but we were able to use lobby connection nothing else to complain

did not have breakfast; we had brunch after we were offered an early check in

you so much for the early check in availability

clean and comfortable. staff were nice, and great facilities. nice gym, game room, and laundry.

was clean and well organised and really comfortable and the staff were helpful and there was a gym and a gaming room

they have housekeeping every days the place is well secured, laundry facility and a gym.

from accommodating early check in to sending complimentary champagne and chocolate for my husband's birthday

bit pricy, everything was an additional charge

his name is corey and he assisted us so well on arrival with an early check in and room change

they provide early check in and late checkout, people are very nice as well.

i arrived was welcomed with friendly staff, early check in and and upgrade

would be nice if there was provision for early check in especially for someone coming from

very friendly and helpful with early check in

early check in great breakfast. loved the record players.

had flown all night and you were able to give us an early check in time

we ask for early check in and we could get it not before noon time

very friendly staff, allowed early check in. breakfast with plenty of choices.

room was amazing. breakfast was delicious. able to provide early check in.

the gym is uncompleted but better than nothing

laundry room was convenient

for added convenience, the hotel offers both same-day laundry service and a self-service laundry room on the second floor

i called in to check in early

breakfast

great breakfast, small minus shared bathroom, but i was only one night so ok for me.

location, friendly, breakfast

me and my partner were 100% satisfied with the breakfast, the neighborhood and the staff

allowed us early check in

i immediately clarified with the front desk woman that i had confirmed an early check in the night before

the best check in and front desk with early check in and upgrade

messed up early check in, ignored me and chatted with airline staff during checkout

good location. allowed early check in.

parking. early check in. great restaurant that was very close validated parking

could have breakfast

they didn’t have the breakfast they said they did

the hotel is used for student housing, so at night you have kids in the hallways

staff was excellent including the sweet waitresses that served breakfast.

very clean and comfortable, staff was very accommodating with early check in and late check out

us with early check in as we arrived in boston, 6:50 am on a red eye flight

reached early with the intent to stow our luggage

loved the staff, the pool and the early check in was the greatest bonus for me!

we threw our name in to the queue for possible early check in and was able to get in our room at 1pm

they allowed us early check in and called us when the room was ready at 11:30am

they accommodated an early check in--thank you

hotel staff went out of their way to solve all our requests - early check in included - with a smile

room service was very quick and delicious

see above re breakfast. room service was good generally.

very much appreciated the early check in and staff holding luggage in lobby after we checked out but didn t fly out until

i didn't have the continental breakfast, but was glad it was available

included, cozy breakfast/snack room, kitchen in the room (super useful since traveling with kids)

good apartment:clean convinent,location nearprudential center and star market,owning gym and kitchen can cook boston lobster in apartment excellnet

wifi and no signal on tv

staff is very helpful and they try their best to accommodate your requests for early check in etc, to the best they can and hold your stuff after you check out etc

was upsold a room for early check in that had a street view, the windows were so dirty you really couldn't see out

accommodating staff with early check in and late check out

i was so wrapt to be able to make a tea or coffee and heat a meal in the guest kitchen i would recommend this hotel

elliptical machine was broken and the gym in general was pretty small

was great, room was very clean and reception allowed a very early check in without charging any additional fees

early check in and late check out were so very appreciated. the staff took great care of us.

across from the hot is shopping mall and restaurants it’s so convenient for us that have little kids

breakfast was amazing. and didn’t take too long to arrive. kids menu was especially good.

great pool

for early check in to prepare for a paper i was delivering at a local university

staff was great and accommodating for an early check in. we also liked the dog on the lobby.

staff kindly accommodated our request for early check in

worth the upgrade, especially as the oak bar was so crowded on saturday night

breakfast options were different

the bikes were an amazing perk. also early check in and late check out was amazing.

great location, nice toiletries and mini bar is reasonably priced

fresh hydrangeas, they catered to our every need from maps, reservations, a highlighter, pens, room service, robes gave is great recommendations and went above and beyond we were literally

nothing. the gym is inadequate, but they have an agreement with the bhac, and that works well.

i really appreciated this as i havn't been to a gym since the beginning of the pandemic and it was great to use something other than the treadmill

we requested an early check in and were accommodated

front desk staff super helpful , provided early check in and great with advice about the area

were very accommodating in letting me do a super early check in since my flight got in so early

view was nothing to write home about, and the restaurant/bar were covid closed

nicely decorated, comfortable and rooms are spacious. very well located. nice gym.

an early check in

our flight got in very early morning and we were able to get an early check in as soon as we got there

location, extremely friendly staff, fantastic room, great bed, spacious, amazing bar and great service

room service

the room service was out of this world. all of the food was delicious.

we were given an early check in and nicer room for our anniversary

friendly front of house staff. very helpful. great location to explore boston. late check out.

cleanliness and customer service and location. nice early check in with late check out is great.

it was a short stay, both the kids would have rather just stayed there all weekend

the gym was outstanding

due to covid the pool was closed and wished that it highlighted that some amenities were

gym and pool facilities are nice

staff told me my room was ready for early check in at 1 pm but when i arrived it wasn't

hoel charged me ~130 for early check in while on booking i received a messege that early check in is availble upon vacancy

ominique) was very helpful m let us have early check in

allowed us to do early check in and late check out

central location, top notch. early check in.

accommodated our early check in request and staff was very helpful

early check in helpful reception

just that the bar and restaurant next door were not open but still had an amazing stay.

loved the dogs!! the bar downstairs was great too! location great!

friendly staff, convenient bar restaurant on ground floor, rooms were clean, great value for money

fairly close to downtown/ bostons main tourist attractions and airport staff accommodated early check

early check in due to travelling overnight much appreciated

they were able to accommodate an early check in and late check out

they gave us a very early check in around 7am and we were very thankful for that after a long night travelling to reach

they allowed early check in and bag storage

wifi, refused early check in but they could give us a room upgrade

clean, room service is good, also flexible with early check in and check out, just be nice

we also arrived earlier than expected and they were able to get us an early check in

staff all very friendly, allowed an early check in as the room was empty

id for) straight away

the hotel staff was kind enough to accommodate early check in and we're very friendly

we could not ask for more with the assistance in booking our duck tour and an early check in

we arrived early and nakia. was extremely helpful in allowing us early check in.

no kitchen sitting areas

a vending machine with snacks and laundry supplies (ie. detergent)...

checking into the front desk was very easy also i requested an early check in and they didn’t hesitate to help me out

the location from the metro laundry facilities rooms in itself quite big and comfortable

really enjoyed our stay especially the kids because they have an indoor pool

that there was a 24 hour gym

extremely small pool, paid breakfast.

requested early check in on day of arrival and late check out on the day we were leaving and this was

helpful staff accommodating request for early check in.

we were early but they found us a room and allowed early check in

requested early check in and the hotel never got back to me, so i figured it was all set

late check out

great location and fun theming. check in was easy, and they allowed early check in, no problem.

are very friendly and there are a lot of extra services that are available free of charge (like early check in, bag storage, etc)

the staff are very kind and accommodating and did manage to allow us an early check in

it also came with a free rooftop bar drink ticket but there was no one else there and it's just a server stuffed in the corner with

rooms, having a sound machine, the gym was really lovely, appreciated the big windows and all the equipment provided- big reason i

service checking in was very poor also when i call to inquire about early check in, lady on the phone was rude

free 24/7 coffee. spacious room. early check in.

staff were friendly and accommodating for our early check in

early check in

they have a pool and a gym and our room had a nice view

very friendly staff, comfortable room and early check in.

we asked for an early check in and within about an hour of us getting there 930 am the room was ready

location staff were nice they accommodated us with early check in

no self laundry facilities

ey should give you several days worth from the start)

quiet, short walk to hospital, clean, also allowed us early check in. close to train station

on the very first moment i had to call the hotel, i talked with the front desk to ask for an early check in they were very polite and helpful

fabulous location and very accommodating to early check in request

room, friendly service, early check in / luggage storage, clean and quiet, nice large modern tv, 40 second walk from north

denied request for early check in which also was a n my confirmation i had to tell him to stop saying no

fast & early check in, location to td garden

i wasn't expecting early check in - but was able to

very nice staff, clean room, gym

the gym treadmills were out of service

easy check in late check out super comfortable great location polite staff