was awesome, she has been working there a long time, very friendly, helpful and accommodated an early check in which was very much appreciated

the staff is so accommodating (need an early check in/late check out- sure

laundry, ice, and maps were available as well

the staff is so accommodating (need an early check in/late check out- sure

on the 3rd floor when kids weren't running and yelling or adults talking in the hall

hotel was able to accommodate early check in which i appreciated. close to subway stop.

loved the location and the kitchenette area with microwave, sink and refrigerator

location 2) customer service 3) variety of items at breakfast 4) quiet environment 5) cleanliness of

the laundry and the tapas restaurant and the location. breakfast was good.

stove broken and kitchen cabinet doors missing in 1st room .

walking distance to harvard. early check in.

early check in, friendly staff, bigger suite

the bed was reasonably comfortable, and the small kitchen area was useful

we booked a room for 2 with shared bathroom but ended up with a whole 2 bedroom apartment with a kitchen and living room area, all very clean and brilliantly designed

little suite with a living room/kitchen area

check in time was extremely late, i was told i could get a early check in but that never happened only e-mail was offered to notify me when ready which never

any furniture on it or any way to sit out there, the food took so long i left, i requested early check in and wasn’t able to until 4 anyway and they wouldn’t let me have a parking garage

easy, early check in with upgrade good location starbucks in lobby

early check in the heavy snow day, impressive.

were very happy we were able to be processed or an early check in

everything was great. early check in was very helpful!

very comfortable big bed,smart tv, early check in and late check out.

welcoming by staff, clean, breakfast pretty good, parking option worth it (must pay), 24 hour gym

the coin laundry was clean and available most of the time

very comfortable big bed,smart tv, early check in and late check out.

early check in great breakfast. loved the record players.

we ask for early check in and we could get it not before noon time

very friendly and helpful with early check in

had flown all night and you were able to give us an early check in time

would be nice if there was provision for early check in especially for someone coming from

e to position)

rking, early check in), one of the restaurants was closed, no pool, and rooftop area was meant for private

from accommodating early check in to sending complimentary champagne and chocolate for my husband's birthday

bit pricy, everything was an additional charge

his name is corey and he assisted us so well on arrival with an early check in and room change

i called in to check in early

amplified continental breakfast offered provides opportunities for conversing with other guests in an informal setting

great breakfast, small minus shared bathroom, but i was only one night so ok for me.

excellent: comfortable, great position, not noisy, good breakfast, professionalità, courtesy.

location, friendly, breakfast

beds were comfortable and they were extremely accommodating for an early check in

the staff was so nice and helped us get an early check in

wifi did not work in our room

it wasn't easy to connect to wifi

room service was great

i loved the fact that an early check in was fine

the best check in and front desk with early check in and upgrade

i immediately clarified with the front desk woman that i had confirmed an early check in the night before

free wifi for members, walk to fenway, beautiful hotel, allowed early check in

good location. allowed early check in.

parking. early check in. great restaurant that was very close validated parking

the prices should include free breakfast too.

the hotel is used for student housing, so at night you have kids in the hallways

we would stroll 2 mins for breakfast at pressed cafe (highly recommend the french toast with nutella and banana

it would also have been nice if a breakfast was included in the price

the front office lady luana was excellent. got me a room quickly despite being an early check in

other family members in our party liked the hot breakfast

the room was great! the pool was a great bonus! staff was fantastic!

rget)

stayed with 4 kids and myself

my flight arrived early and i requested and obtained early check in

laundry service was very efficient 4

us with early check in as we arrived in boston, 6:50 am on a red eye flight

we threw our name in to the queue for possible early check in and was able to get in our room at 1pm

reached early with the intent to stow our luggage

very clean and comfortable, staff was very accommodating with early check in and late check out

loved the staff, the pool and the early check in was the greatest bonus for me!

very much appreciated the early check in and staff holding luggage in lobby after we checked out but didn t fly out until

gym had everything i needed but it had warm air blowing in it which was a little uncomfortable at

the clear instruction on wifi connection is either in self checkin mail or in the room.

included, cozy breakfast/snack room, kitchen in the room (super useful since traveling with kids)

free nespresso coffee machine - well equipped room with kitchen - big room and good location in back bay - no keys and no check-in process, you get the

called ahead and asked for early check in

the free breakfast made up for it though

there was plenty of room at breakfast for people to spread out

gym 24/7

complimentary breakfast was not good. we didn’t go back

they allowed us early check in and called us when the room was ready at 11:30am

hotel staff went out of their way to solve all our requests - early check in included - with a smile

they accommodated an early check in--thank you

the bar and restaurant provided great food and very pleasant service

room service was very quick and delicious

accommodating staff with early check in and late check out

staff is very helpful and they try their best to accommodate your requests for early check in etc, to the best they can and hold your stuff after you check out etc

was upsold a room for early check in that had a street view, the windows were so dirty you really couldn't see out

added extras like the guest kitchen and free gym helped justify the cost

gym was a bit of a room with just two machines!

room was amazing. breakfast was delicious. able to provide early check in.

very friendly staff, allowed early check in. breakfast with plenty of choices.

overall cost was bit high though room had kitchen, pull out couch, and we had bed brought in.

easy to access to the parking at the back and the laundry room located at the 2nd floor is quite helpful; it's always cozy and for a short breakfast~

good facilities (gym, laundry room) and the staff was super nice and helpful

for early check in to prepare for a paper i was delivering at a local university

staff kindly accommodated our request for early check in

staff was great and accommodating for an early check in. we also liked the dog on the lobby.

i didn t like that breakfast was in the bar and open to non residents which meant it was busy.

breakfast options were different

we requested an early check in and were accommodated

front desk staff super helpful , provided early check in and great with advice about the area

were very accommodating in letting me do a super early check in since my flight got in so early

in the hotel, complimentary tea and coffee all day in the lounge with a bar and restaurant with room service options

turn down service, wifi included, lovely coffee machine, usb ports, big modern television

service checking in was very poor also when i call to inquire about early check in, lady on the phone was rude

early check in

staff were friendly and accommodating for our early check in

free 24/7 coffee. spacious room. early check in.

they have an indoor pool and gym which were clean and nice but no spa which would be nice considering it’s bitter cold boston

they allowed early check in and bag storage

early check in due to travelling overnight much appreciated

they gave us a very early check in around 7am and we were very thankful for that after a long night travelling to reach

they were able to accommodate an early check in and late check out

fairly close to downtown/ bostons main tourist attractions and airport staff accommodated early check

accommodated our early check in request and staff was very helpful

early check in helpful reception

friendly staff, convenient bar restaurant on ground floor, rooms were clean, great value for money

restaurant and bar down stairs

just that the bar and restaurant next door were not open but still had an amazing stay.

our flight got in very early morning and we were able to get an early check in as soon as we got there

an early check in

used room service for a light meal after our night at a show and the food was delivered promptly,

room service was good, but was

the bar downstairs is very nice and cosy

early check in

hoel charged me ~130 for early check in while on booking i received a messege that early check in is availble upon vacancy

arrived boston in the morning n staff

ter some persuasion), great location, lovely housekeeping employees!

allowed early check in

location comfy beds very clean and we got early check in

wifi, refused early check in but they could give us a room upgrade

clean, room service is good, also flexible with early check in and check out, just be nice

we also arrived earlier than expected and they were able to get us an early check in

early check in, the view, and location

we were given an early check in and nicer room for our anniversary

friendly front of house staff. very helpful. great location to explore boston. late check out.

we arrived early and nakia. was extremely helpful in allowing us early check in.

we could not ask for more with the assistance in booking our duck tour and an early check in

the hotel staff was kind enough to accommodate early check in and we're very friendly

the entire stay was perfect. having a laundry room was clutch as well.

free water, coffee and laundry were all great touches

the bikes were an amazing perk. also early check in and late check out was amazing.

the gym isn't very equipped with any thing for a real workout

fresh hydrangeas, they catered to our every need from maps, reservations, a highlighter, pens, room service, robes gave is great recommendations and went above and beyond we were literally

at breakfast - we didn't get a chance to try it for dinner but it smelt delicious and the bar service was great

everyone was so friendly, including the bar staff

helpful staff accommodating request for early check in.

we were early but they found us a room and allowed early check in

requested early check in and the hotel never got back to me, so i figured it was all set

requested early check in on day of arrival and late check out on the day we were leaving and this was

a gym but it really wasn't much of a gym so much as it was a small room with 2 treadmills and a small

you so much for the early check in availability

did not have breakfast; we had brunch after we were offered an early check in

the adjoining restaurant was wonderful, and the gym was good too

safe location, everything you need i could not recommend the staff enough, very accomodating to late check out, always greeted by staff everywhere in hotel 5 stars

well equipped gym and games room

early check in and late check out were so very appreciated. the staff took great care of us.

was great, room was very clean and reception allowed a very early check in without charging any additional fees

we enjoyed the pool and the bar and the restaurant

crowded and loud bar on thursday night before veterans day...very noisy

the pet fee is quite modest compared to other hotels

great location and fun theming. check in was easy, and they allowed early check in, no problem.

the staff are very kind and accommodating and did manage to allow us an early check in

are very friendly and there are a lot of extra services that are available free of charge (like early check in, bag storage, etc)

the bar area was a nice place to hang out, there were many comfy chairs and tables where some people

some weird creepy looking kids were hanging out right by the entrance one night blasting their god awful soundcloud rap from

i was allowed a very early check in. the staff was exceptional.

the gym is the best hotel gym i've ever used

we loved the center and the gym - it was well equipped and clean

the gym was also very clean and well equipped

loved the gym and the business centre as well as the ice machine

free early check in, late check out, comfortable beds, free giddies in the

staff accommodated my request for an early check in and two beds

once getting to our room, with early check in, we were greeted with a bottle of prosecco and a lovely handwritten note

was perfect, from an early check in to snacks and water in room

the staff went above and beyond for us, allowed us an early check in and late check out no problem, offered us free drink vouchers for the bar upon check

good front desk for early check in, all staff are nice.

easy check in/out and flexibility for early check in

they accommodated early check in, very much appreciated

modern clean hotel , beautiful restaurant and bar within the hotel with a lovely brunch menu

the bar connected with the hotel served food and good drinks, we didn't eat there, but a lot of other

gave us an early check in a full 2 hours early

for early check in and late check out, we didn't get either - small requests to ask for that they

no early check in, but they texted me as soon as room was available

location friendly helpful staff early check in quietness of the room

allowed early check in and friendly staff. great location too.

location, breakfast included and early check in was possible

in which i called before i arrived to speak with china who stated there would be no charge for early check in / she lied she said she was consulting with her supervisor as well

appreciated being able to park car for the day and early check in. the breakfast was lovely.

it has a gym and laundry room for guests use

staff was friendly, breakfast was great, size of the rooms was amazing, property very clean

arrived early unannounced and requested early check in (noon vs 3pm) which they happily accommodated, and (+)reception desk:first,they made sure i had a early check in,because i told them it was very important

othpaste, toothbrush etc

the rooftop bar was fantastic!

it s a basic hotel with wifi in the room but no laundry or room service etc

were not told that room service had to be requested

the hotel was very accommodating in my request for an early check in

they had a fantastic gym

bar should have been open as advertised

one person staffing both the bar and food service area

there are a lot of homeless in this area parking available and cost 20 per day (not free) laundry machine is available and cost 2 dollars per load great and helpful ladies in

they accommodated my request for an early check in and were very professional, polite, and caring

close to everything. early check in was super beneficial. staff was very friendly.

accomodated us with an early check in

paid the $50 early check in fee and boy was it worth it

we arrived after transatlantic flight at 1330 and had requested early check in which the hotel couldn t fulfil

location staff were nice they accommodated us with early check in

we asked for an early check in and within about an hour of us getting there 930 am the room was ready

very friendly staff, comfortable room and early check in.

decent wifi, hot water with good pressure, comfy bed n pillows & near olde towne.

gym is tiny, but if you want to workout it does have all the equipment you need

excellent location.staff was very nice, was able to do an early check in and a late check out.

sold out so no early check in, this particular property has stairs in the front that makes it difficult to get to

also, we arrived early in boston and kept trying to reach the front desk to check in early check in options - never

staff were very nice and accommodated an early check in

i just stayed for one night, they let me do early check in and upgraded my room for a better one at no extra cost

i wasn't expecting early check in - but was able to

fast & early check in, location to td garden

they do not have an on-site gym, you have to pay for a workout at a nearby gym

the gym was alittle small not all equipment worked

then in the morning they had breakfast at the bar downstairs and the coffee was delicious