very helpful staff who accommodated an early check

i requested for strong wifi and the staff put me in a room that had strong wifi so i was able to conduct my work without

nice big room clean and tidy, easy parking with ev charging.

clean, tidy, friendly staff, comfortable, free parking

room service after restaurant closed

early check in on christmas day fulfilled so i was able to return for the night later and get

breakfast was smashing and the bar staff when we came back from our evening out were very accommodating well

staff wer friendly we wer served by a guy at the bar after a night out had a good chat and took out drinks upstairs to drink in the room

the bar / restaurant area was nice and the food was definitely a bonus!

a little bit of a walk to nearest amenities but the hotel had a bar and restaurant

early check in use of gym & swimming facilities

nice, helpful staff, especially shashi on the front desk who facilitated an early check in for me on day one, amongst other requests i had, which was greatly appreciated

customer service, lounge area, shower, early check in

were told we had an early check in for a wedding we were attending then when we arrived the staff told us they had

value for money and pet friendly. had own parking too which is what i always look for.

an early check in time of 2pm was very handy, and self check out just as convenient

we were asked for early check in payments!!! first time i heard of this. no breakfast available

i was afforded an early check in for which i was extreemly grateful

welcome---early check in wasn't guaranteed but all 4 rooms were ready on arrival (12

plenty to choose and location great for getting to most places ud83dude00 we were playing in golf tournament and coarse 3

staff accommodated my request for early check in as best they could and were always so courteous even over the phone

we asked for a very early check in, they sorted it no bother, we asked for extra milk and tea bags, they have us so

location to racecourse nice bar area good breakfast

kids were picking one when a staff member shouted

the room was close to the bar so it was noisy but this is to be expected

staff on reception, early check in paid for and not available when we arrived and no staff to talk to

early check in available at 1.50 pm

we booked early check in and although our room wasn’t ready when we arrived, the reception staff gifted us

early check in

were fantastic the guy on reception sorted everything for us as we hit bad traffic and missed our early check in he transferred this to late check out really friendly guy extremely helpful

was accomadated really well and even had a early check in due to a family funeral and you up graded me so i could be near my sister which was

we asked for early check in which was graciously given and on arrival were immediately upgraded to a beautiful

only issue i had was i couldn t get an early check in , had to wait till 3 o clock

accommodated my early check in which was greatly appreciated

i had a lovely lunch in the bar and room service for dinner

i had asked for a last minute early check in and staff were really happy to help

a proper little kitchen with everything we needed, even a washing machine

needed more kitchen supplies more pots and pan

great room, wasn't expecting a kitchen too

window in the kitchen was shattered completely

asked for an early check in as we were arriving early and they accommodated us even though the hotel had been

lovely hotel. secure parking. very friendly. great choice for breakfast

wifi poor, wedding party was noisy banging doors etc, we did not know that there was a wedding

very good as usual at this property nice breakfast good wifi parking

good location, secure parking, good bistro.

staff were very accommodating with early check in and late check out requests

staff were friendly and they made sure my request for a early check in was handled

good price. free car park. managed to get an early check in. good sized room.

it was too expensive - nearly 50 for 2 adults and 2 kids was out of our budget with so many other options nearby

bathroom light kept going off then the wall lights in the room also wifi kept going off and there was a buzzing from the light switch & also a bit noisy from people

we were allowed early check in which wasn’t an issue for them to offer

check in was quick and they serve a good continental breakfast at the bar next door on weekends

great interior ,bedroom was gorgeous with great character, pub adjoining to it was lovely and the bar man couldn't have been any more helpful & nicer, looked after us really well , nice continental

great room, great bar with roof terrace at the adjacent button factory

check in was easy with liv in the bar next door

i had to pay £20 for early check in

early check in available if you purchase room via their own website and key/ room functions all

staff, early check in to help with birthday night away for my boyfriends special day

i chose to eat out, rather than opt for room service

hotels location was lovely and the bar was great too

thing that could have been imporved for me would be more vegetarian options in the restaurant/room service menu

the wifi didn t work.

requested and got early check in for 4 rooms.

the bed is small and the hotel policy of charging extra for late check out of guest that checked inn at 12:00 midnight is absurd

convenient location for casino lots of parking great full english breakfast

staff was very friendly and very helpful, i had paid for early check in and there was no rooms ready but they kept me updated and we had a room withing

i stay at this hotel almost 3 times a month and have never been refused early check in

i did have some delays and confusion with getting messages answered which meant i paid for early check in, then thought it's not possible then was told i could but not in enough time then to

early check in

a guest laundry, staff available 24/7 and a bar were all appreciated

no luggage storage options so if you arrive before 3 you have to pay early check in

check in was easy and even managed an early check in due to the room being ready

location, friendly staff, accommodated an early check in

late check out at noon, included in the price

bed was huge, bathroom was immaculate; massive walk in shower and spa bath.

spa bath in bathroom

staff helpful, got an early check in offered which was brilliant. very comfy bed and clean room.

early check in was possible

great location early check in eat in and take away available for breakfast

to get early check in, and only 2 mins away from snow hill station

paid £30 extra for early check in but room was not properly ready

were made before hand to have an early check in

food was outstanding in the evening and for breakfast

breakfast was brilliant

venue at midnight due to road closures the room was beautiful and very clean food was amazing and bar staff very welcoming and friendly

in the restaurant rather late although they were fully booked they reserved us a table in the bar area where we still had the service as if we had been in the

no early check in available and then a large queue to check in at 5pm

early check in after long morning of travelling

they gave us an early check in, and ensured we had rooms next to each other

location excellent. service good with early check in.

we requested early check in and was told not available - fair enough

charging for early check in...can't check in until 3pm

the location was excellent. food was very good. early check in was no problem which was great

i also requested an early check in however this had to be requested on the day which i found pointless as anyone would

early check in is always a bonus when available and the location is great

and free early check in at 12:30pm

i had enquired about early check in previously so i could decorate the room for my boyfriends 25th - our room was ready

beds, excellent breakfast, great pool/spa, staff very helpful- early check in/late check

i don’t feel that’s value for money reallyz i didn’t get to use the facilities but normally kids under 12 and weekends they can’t use the pool which i feel is a shame and a bit of a poor

hotel facilities are really good, the spa, gym and pool are all well equipped and a nice way to chill out after a busy day

as it was new year s eve we had dinner reservations but was feeling a bit peckish so ordered room service

breakfast, had an early check in , lee receptionist is sooooooooooooooooooooo pleasant and goes above and beyond

per hour per room early check in

late check out early check in couldn’t fault it would definitely stay again

location early check in on arrival with no extra charge

friendly, efficient staff; early check in was permitted. breakfast was plentiful, fresh and hot.

room was brilliant staff were really good early check in brilliant

we arrived in birmingham at 12 and the hotel were able to accommodate an early check in for no extra charge

easy to get to. was lucky to have early check in. breakfast was good

on reception were outstanding enabling me to check in with my ihg membership and even enabling an early check in

early check in

staff and when i requested early check in i was very pleased with the fact that on arrival at 9

breakfast, location, early check in was possible

was met by dean, a very pleasant member of staff on reception and was able to have a early check in very friendly staff and hotel room was spotless

location, friendly & helpful staff, early check in

staff friendly and accomodating with early check in

allowed us early check in 30 mins no extra charge

managed to get an early check in

we got an early check in which was great as we arrived early for a funeral so we could rest and freshen up

and helpful staff at the reception specially mr khalil-ur rahman s service and arrangement of early check in for 2 rooms was greatly appreciated

time to ever have room service and as it was a special birthday ,opted for this treat-attentive and lovely member of

having to pay for wifi

loved having earl grey tea staff were so helpful with a much needed early check

very accommodating allowing early check in

us 20 early check in) for a room that was not decorated as advertised

feel like i was done over paying 70

at the hotel for a wedding, travelled 3 hours to the hotel, requested an early check in to get ready for the wedding, on arrival we discover our room was not ready and was

asked for an early check in and even though they were really busy they were able to do this

very comfortable nights sleep and a lovely breakfast

breakfast was huge if you went for the full english but the staff were more than happy to cook

while competent could benefit more emphasis on guest warmth and friendliness especially at the bar in the evening

fault the staff the rooms always happy to go the extra mile if you need them restaurant and bar staff always pleasant and aim to

early check in.comfortable beds.

was able to check in early, staff were great from the guy on reception where we got an early check in and then

we paid for early check in, and room upgrade to a suite

room was elegant and spacious, the staff were helpful and welcoming and the room service breakfast was delivered on time and

restaurant and bar /pub around the corner

choice of early check in or late check out there was bits all over floor and there was hairs in bath still

appreciated the early check in and key drop off for check out

we got early check in and complimentary cocktail each

early check in available. twin beds accommodated.

tea/coffee making)

the experience was great except the early check in fee

and the speakeasy vibe of persian bar is amazing

it had a lovely little cocktail bar and restaurant at the location with a lovely coffee shop next door

there’s a bar downstairs in the hotel and as a solo female traveller, i just didn’t feel safe

the mini bar is complementary great size tv

plenty of parking early check in and decent breakfast with friendly hosts.

was more than adequate, check in was amazing as we required an early check in and this wasn’t a problem, room was a little basic but clean and forfilled our