nice, helpful staff, especially shashi on the front desk who facilitated an early check in for me on day one, amongst other requests i had, which was greatly appreciated

early check in use of gym & swimming facilities

were told we had an early check in for a wedding we were attending then when we arrived the staff told us they had

customer service, lounge area, shower, early check in

spa,pool and the room also was not bad but the bed was a bit old.

i had asked for a last minute early check in and staff were really happy to help

great room, wasn't expecting a kitchen too

cosy but stylish decor, very comfortable bed, excellent bathroom and great shower, fully equipped kitchen

needed more kitchen supplies more pots and pan

falt was so clean and nice, kitchen equipment, bathroom etc was greatly organised to make us as comfortable as possible

was accomadated really well and even had a early check in due to a family funeral and you up graded me so i could be near my sister which was

we asked for early check in which was graciously given and on arrival were immediately upgraded to a beautiful

accommodated my early check in which was greatly appreciated

only issue i had was i couldn t get an early check in , had to wait till 3 o clock

the bar area was relaxing to sit in and enjoy a drink

location, friendly staff, accommodated an early check in

check in was easy and even managed an early check in due to the room being ready

liked the very friendly and helpful staff right through from the reception bar staff to the door men and cleaners

spa bath left little black bits floating in water after using

lovely spa bath

very helpful staff who accommodated an early check

noise from other customers and kids running around the hallways

ank god haha)

the bar did not have sky tv so we had to go out to a pub to watch england match.

clean, tidy, friendly staff, comfortable, free parking

early check in on christmas day fulfilled so i was able to return for the night later and get

a little bit of a walk to nearest amenities but the hotel had a bar and restaurant

staff wer friendly we wer served by a guy at the bar after a night out had a good chat and took out drinks upstairs to drink in the room

the bar / restaurant area was nice and the food was definitely a bonus!

breakfast was smashing and the bar staff when we came back from our evening out were very accommodating well

feel like i was done over paying 70

very accommodating allowing early check in

loved having earl grey tea staff were so helpful with a much needed early check

us 20 early check in) for a room that was not decorated as advertised

at the hotel for a wedding, travelled 3 hours to the hotel, requested an early check in to get ready for the wedding, on arrival we discover our room was not ready and was

plenty of parking early check in and decent breakfast with friendly hosts.

was more than adequate, check in was amazing as we required an early check in and this wasn’t a problem, room was a little basic but clean and forfilled our

staff was really nice, we were allowed an early check in and we were assisted immediately when we reported an issue with the heating

of a run down/industrial area, however upon entering the premisis the lady who greeted me at the bar was lovely, directed me to my room and the parking to the rear

clean and quiet nice bar area and the manager pauline was brilliant we enjoyed our stay here very much don’t believe

to stay for good prize, close to city center (about 3 miles), very nice and friendly staff, big bar inside with really good prizes, room was clean, smell nice with fresh towels, bathroom with

i had to pay £20 for early check in

early check in available if you purchase room via their own website and key/ room functions all

staff, early check in to help with birthday night away for my boyfriends special day

only had a sandwhich via room service, but couldn't fault it

unit not operational and wifi code not correct)

staff unexpectedly rude about where to stand to be served and no late night room service apart from fish finger sandwich

very friendly check in experience, the wifi code i was given didn't work, the mattress was very old and uncomfortable

we were allowed early check in which wasn’t an issue for them to offer

great room, great bar with roof terrace at the adjacent button factory

button factory bar and restaurant next door nice too

check in was quick and they serve a good continental breakfast at the bar next door on weekends

check in was easy with liv in the bar next door

paid £30 extra for early check in but room was not properly ready

staff helpful, got an early check in offered which was brilliant. very comfy bed and clean room.

no early check in

check in a bit late at 4pm and no early check in

early check in was possible

i did have some delays and confusion with getting messages answered which meant i paid for early check in, then thought it's not possible then was told i could but not in enough time then to

early check in

i stay at this hotel almost 3 times a month and have never been refused early check in

staff was very friendly and very helpful, i had paid for early check in and there was no rooms ready but they kept me updated and we had a room withing

also, the hotel bar for an after show night cap

no luggage storage options so if you arrive before 3 you have to pay early check in

helped with early check in

nice smart comfortable hotel with excellent staff even aloud me an early check in to fit around my meeting in the city

to ask twice for early check in, first answer on the desk was no, but another member of staff then helped us with

oo many pre arrival messages which are overwhelming and annoying in

great welcome checking in and also early check in

staff and when i requested early check in i was very pleased with the fact that on arrival at 9

early check in.comfortable beds.

was able to check in early, staff were great from the guy on reception where we got an early check in and then

we paid for early check in, and room upgrade to a suite

little disappointed there was no bar fridge in the room to keep fresh milk & other perishables

very nice hotel great location. to top ot off hiding bar downstairs was a fab find.

i had enquired about early check in previously so i could decorate the room for my boyfriends 25th - our room was ready

beds, excellent breakfast, great pool/spa, staff very helpful- early check in/late check

staff were very friendly and hospitable they even provided extras with room service which was really nice of

pool gym was amazing jacuzzi was beautiful ud83dude0d breakfast was amazing an staff was

not to mention the pool

room was brilliant staff were really good early check in brilliant

on reception were outstanding enabling me to check in with my ihg membership and even enabling an early check in

we arrived in birmingham at 12 and the hotel were able to accommodate an early check in for no extra charge

a big thank you to richard for sorting out my early check in on arrival

easy to get to. was lucky to have early check in. breakfast was good

allowed us early check in 30 mins no extra charge

breakfast, location, early check in was possible

location, friendly & helpful staff, early check in

staff friendly and accomodating with early check in

was met by dean, a very pleasant member of staff on reception and was able to have a early check in very friendly staff and hotel room was spotless

early check in available. twin beds accommodated.

choice of early check in or late check out there was bits all over floor and there was hairs in bath still

had not requested an early check in but the receptionist went out of her way to organise early check in and a quiet

but hey i wanted an early check in [2pm] so i was happy that 234 was ready for me

tea/coffee making)

i also requested an early check in however this had to be requested on the day which i found pointless as anyone would

he sorted us out an early check in to get ready for a wedding after our original accommodation wasn t suitable and we

charging for early check in...can't check in until 3pm

the reception staff are very helpful and worked very hard to accomadate our early check in request, we really appreciate

the location was excellent. food was very good. early check in was no problem which was great

early check in after long morning of travelling

the staff, early check in

they gave us an early check in, and ensured we had rooms next to each other

no early check in available and then a large queue to check in at 5pm

early check in was unexected and very much appreciated and thjey gave us a quiet room away from a

possibility for early check in we arrived at approximately 8am couldn t check in until 3

early check in as the room was ready

she said that they do usually charge for the early check in, but would wave it for us, which we really appreciated

spotlessly clean and gave me an early check in

allowed us have an early check in which was great as we hadn t slept the night before

breakfast, had an early check in , lee receptionist is sooooooooooooooooooooo pleasant and goes above and beyond

friendly, efficient staff; early check in was permitted. breakfast was plentiful, fresh and hot.

per hour per room early check in

location early check in on arrival with no extra charge

late check out early check in couldn’t fault it would definitely stay again

we requested a welcome slate for mu partners birthday which was lovely. early check in

called the hotel a few weeks before our stay asking if we could get early check in

staff were really helpful with early check in

in time at 3pm is not ideal however we did book in early and got early check in however is inconvenient for travellers who arrive early

great location, great friendly staff and allowed early check in

location for the football, early check in

forget to eat breakfast cheap but 5 star hotel it looks like a old building but inside it looks like hilton hotel

lovely irish lady looked after us with an amazing full english breakfast

that the drinks for cheap, and it was lovely and quiet for the kids

bar staff where friendly michelle n rachel was great hostesses punters alike great fun so welcoming

good but they don’t have early check in you have to come at 15:00 you might need to wander outside till the check in time

and in particular the manager running the bar - extremely helpful and lovely

didn't have gluten free bread for breakfast

i didn't get up early enough for breakfast, but the pub is wonderful

liked that breakfast was included

early check in and close to where our party was

music from the club which would have been ok on our own as we would have been in the bar but we had our 3 year old granddaughter with us and wasn’t told about

went to the british masters golf and ideally located for that

was only a 10 minutes drive from belfry golf club as we were watching british masters, it's basic clean and value for money

the kitchen area was awful and dirty and the dust and stains on the beds were not acceptable at all

and helpful staff at the reception specially mr khalil-ur rahman s service and arrangement of early check in for 2 rooms was greatly appreciated

managed to get an early check in

we got an early check in which was great as we arrived early for a funeral so we could rest and freshen up

great breakfast and really comfy bed. perfect for staying with kids and facilities are great.

wifi was free

early check in

we managed to get an early check in which was fab and a parking space which made things very easy

not an early check in as £10 an hour but more time in the bar as going to the match

great bar with friendly locals

was wonderful, 24 hour bar yet the rooms were silent

requested and got early check in for 4 rooms.

convenient location for casino lots of parking great full english breakfast

the bed is small and the hotel policy of charging extra for late check out of guest that checked inn at 12:00 midnight is absurd

the experience was great except the early check in fee

it had a lovely little cocktail bar and restaurant at the location with a lovely coffee shop next door

there’s a bar downstairs in the hotel and as a solo female traveller, i just didn’t feel safe

the mini bar is complementary great size tv

and the speakeasy vibe of persian bar is amazing

easy parking early check in breakfast

our room was very comfy, break fast was delicious the reception and bar staff were surprisingly young but very professional and

lovely staff lovely and clean well catered for kids loved the breakfast buffet as did we

if we had to find a criticism, the drinks at the bar were a bit pricey.

modern rooms, suited us fine as a family of 4 with 2 small kids

i asked for an early check in as we were part of a wedding party. this did not happen.

i called ahead to request early check in and the staff were very efficient and organised our request easily

although i appreciate it may of been bank holiday was extortionate as admitted by a member of bar staff when mentioned during discussion

no bath parking

parking secure and on site, helpful when you have a nice car and care about its security