we arrived early to attend a wedding and they were able to provide early check in so we could relax a bit

the pool & hot tub was great and not very busy when we were there restaurant (ricky's) offers good food

laundry room available for guests which i used

then you realize the grass is astro turf, the restaurant is closed, the hot tub is closed, the laundry is broken, i still have a bruise on my shin from the beds, the bathroom showers are …

offered me a refund for checking out early due to pool and laundry being out of order when i stayed

receptionist was dismissive before we even had a chance to explain our agreed early check

gave me 1 hr complementary early check in nice comfy clean room/bed jaccuzi working, jets blasting nice welcome and customer

early check in was appreciated

allows early check in without extra charge

early check in availability

staff, we requested an early check in time and were accommodated, the pool is indoors so it was a fun option while it

the breakfast crew was excellent in dealing with the multitude of customers they saw daily

lastly, the restaurant and bar makes the stay convenient and stress free of not having to go out looking for a place to eat

breakfast, pleasant staff, nice clean large rooms, great for family , great pool and hot

love the bar and their happy hour, their snacks and drinks and the fact it's kid-friendly

i asked for an early check in and norma made it happen. we are most grateful.

staff were brilliant and let us have a very early check in so we could get the nearby river taxi to san fransisco

they were able to arrange an early check in and check out which helped our schedules a lot

accomodating with early check in as able, informative about surroundings and transportation options, and friendly

appreciated early check in , room was comfortable

very good continental breakfast

downtown san rafael had lots of places to eat and other amenities (like a the laundry bag - a coin laundry)

for 6nights and our large room came with a kitchen

the room was nice. the view was also nice. the staff friendly and let me have an early check in.

outside the patio door , walk a few steps on the deck area and we were overlooking the marina and pool

picked the hotel because it had a pool and a hot tub , i was so bummed when we got our bathing suites on and went to the pool, only

we would have to go to the local gym to enjoy the hot tub

loud people at the pool

staff member that checked us in was more than helpful as we needed early check in due to the fact we needed to change clothes for a funeral

upon check in, i requested and was given a late check out of an hour later

finally, a hotel with a gym and pool that's open

for me and my wife we didn’t have a laundry bag or an ironing board in our room, and i noticed some amber-yellow stains on our shower

there was free laundry services and it was very clean there

they did an early check in for me and that was much appreciated

good wifi, plenty of cable channels, bed was pretty comfortable

the wifi is open and in the evening, when lots of guests were on-line, it

also, no parking

not enough parking!!!!

we had an early check in and they brought us up a microwave in our room because of my dietary needs

location, staff...excellent service, clean, comfortable room, nice lobby bar area.

unheard pool and extra charge for breakfast.

pool for the kids

the location of the room was not only near an entrance but that we could sit outside and see the pool and courtyard

staff was kinda and accommodated our request for early check in

impressed with the'free breakfast' usually i see fruit, yogurt,hot and cold cereal options, maybe some croissants

laundry room is good and accepts both cards/app and quarters

the front desk was very helpful with everything and even let me use the laundry area once we were checked out

the kitchen utensils were not complete. were always out of quarters for the laundry facility

the lobby staff were very present and and my request for an early check in was accommodated

we love the pool, and we loved getting late check-out.

they even had a salt water swimming pool

ground with plenty to do with kids: small area to play mini mini golf or swim or walk

huge complimentary breakfast

she was very helpful with the early check in which was possible (not guaranteed)

no breakfast as advertised

no breakfast, and could be a bit more cleaner .

it was so worn down and dirty. the sink and tub had hairs. the pool had a lot of algae.

no pool or hot tub!

early check in. staff were very accommodating, as i had an event to get to.

thing i can think of is when we were placed in one of the rooms above the laundry facilities

staff was very welcoming. good breakfast options. guest laundry.

the breakfast was what i expected

i appreciated the laundry on site

beautiful property, 24 hour jacuzzi/pool, affordable luxury. allowed early check in

called in the night before and asked about an early check in

early check in and good pool.

early check in, so we could go on a tour

accommodated us with an early check in, 24 pool access, and when our room key faltered they credited us $50 for the

were able to get an early check in, room was very spacious and comfortable, great location, helpful staff, parking was

loved looking at the pool area from the second floor, but things could get a bit loud when there were many people in the

the pool/spa area was great

courtyard with pool, hot tub and amenities much appreciated

the pool/spa area was great

i was able to get an early check in and the pool was very nice

comfy beds and pillows, staff accommodated our family need to have rooms next to each other, nice pool, next to a walking path, available bicycles to use, additional security of exterior door

booked a room with pool view but got a room overlooking car park

great location, good selection at breakfast, nice small gym.

unfortunately, the weather prevented us from using it and the pool facilities

staff was kind and courteous, the room was clean and even though we did not end up checking in early they had approved an early check in

service! early check in and room upgrade with surprise champagne bottle!!

they forgot to tell me about where the spa is and a bit about the hotel itself.

rooms are big and clean and updated nicely for a relaxing spa like atmosphere.

amazing views and setup of the suite. we booked a king bed suite, which also included a kitchen.

expensive, no breakfast and spa under reconstruction

front desk staff was very nice to let me early check in and keeping luggage after check out

will start out by saying i asked for an early check in an hour request was given to us

were quite disappointed that the pool was not open, as we had booked the stay based on that amenity

nice big room. clean. great pool and jacuzzi.

pool and hot tub is permanently closed

pool and hot tub are “permanently closed”

and front desk attendants were kind and helpful with any of my questions and though i needed an early check in, they were pleased to accommodate me

outdoor pool and hot tub were lovely

clean, new hotel. gym is fantastic. great hotel for a short stop.

i loved the look, cleanliness, and lobby/pool/gym.

clean, spacious, quiet, near the casino - had ev charging

there was not early check in and the room and facility was dated.

i arrived early they accommodated an early check in which was nice

they accommodated an early check in and the staff was very nice, they even call your room after you have settled in for

happy hour drinks, comfortable bed, shuttle to casino where the show we were seeing was at, friendly

that did not keep their children quiet at night and they were screaming until about 9:30 at the pool

provided an early check in for us on request and we enjoyed the jacuzzi tub and fireplace

the room was spacious and i was happy to get an early check in

had an early check for 1-2

could have a night light in the bathroom. i would really like a guest laundry.

food, no bar, no pool… we had to stay out with the baby all day knowing all there was to do at the hotel was sleep