i was able to get an early check in and the pool was very nice

unfortunately, the weather prevented us from using it and the pool facilities

out of the tub even with the curtain closed, causing a potential slip hazard, pancake maker at breakfast kept requiring maintenance to reload and

staff was courteous, friendly and very pleased to help especially during the breakfast hours

facilities, excellent gym, pool and a filling breakfast with many options

service! early check in and room upgrade with surprise champagne bottle!!

gym small but good

amazing views and setup of the suite. we booked a king bed suite, which also included a kitchen.

the next day they gave us a late check out so we could have some extra time in sausalito

rooms are big and clean and updated nicely for a relaxing spa like atmosphere.

the lobby staff were very present and and my request for an early check in was accommodated

i loved the cute outside scenery like mini golf, basketball hoop, patio with seating and bbq pit also the pool was fantastic

great place to stay with the kids and family. beautiful place!

breakfast was amazing! 5 stars!

we didn’t have breakfast, but the king spa room was amazing and exactly as advertised.

front desk staff was very nice to let me early check in and keeping luggage after check out

we had an early check in and they brought us up a microwave in our room because of my dietary needs

the breakfast is of good quality

with dogs in a separate part of the hotel away from the other guests, not in the rooms facing the pool, and emphasize the need to keep them quiet

the pool and outdoor sitting areas were very nice

nice location. nice pool area. nice shopping area with kids play area across the street.

staff was kinda and accommodated our request for early check in

breakfast on-the-go was very limited

not enough washcloths for two people pool was closed

the rooms were clean and well kept, and the suite we were given had a partial kitchen with a refrigerator and working stove

the front desk was very helpful with everything and even let me use the laundry area once we were checked out

they did an early check in for me and that was much appreciated

downside is that there isn't enough parking if the hotel is full

i enjoyed the free wifi

wifi connection was really slow. other residents noisy until 1 a.m.

the wifi has to work, it doesn't.

appreciated early check in , room was comfortable

accomodating with early check in as able, informative about surroundings and transportation options, and friendly

breakfast food was minimal.

great breakfast offered in the mornings! waffles, etc.

i will remember and be back, thank you villa and hope you get your bar and restaurant back up and running

i asked for an early check in and norma made it happen. we are most grateful.

staff were brilliant and let us have a very early check in so we could get the nearby river taxi to san fransisco

they were able to arrange an early check in and check out which helped our schedules a lot

when we arrived we managed to get a parking space & an early check in which we were delighted with

localization, friendly staff, early check in.

we had requested early check in and adjacent room which were not ready so had to go away for 3 hours and come back

on-site parking, great cleaning service, and prime location to multiple walkable restaurants, bars and

only thing that was remotely wrong would have been the parking lot was small and hard to maneuver

staff were friendly and helpful and able to facilitate early check in and baggage storage

laundry in 5 minutes walk

was paint or fingernail polish on one pillowcase, the plumbing is exceptionally noisy, and the laundry dryer whines like

cant open the doors... its hard there is no laundry in the hotel wifi is not good

no guest laundry

staff was super friendly and accommodated my request for early check in

location + availability of early check in. it seems well runs and it is clean

outside looks nice and good location and good gym.

the gym is 3 exercise bikes

is no gym, there was ongoing construction (and no rate compensation) plus the meal facility wasn't

early check in

had called a day before coming down to sf to see if there was any possibility of an early check in due to a booking mistake i made and flying in to sf at 7am

good location, powerful shower, cable tv and helpful staff - allowed us early check in!

neema was very helpful with an early check in

easy early check in. very gracious front desk greeting. great location.

free parking and our room is well prepared earlier than check in time, therefore we able to do an early check in for a good rest

staff let us do an early check in which was very appreciated

super helpful and friendly staff. great location and great place to stay with kids.

the laundry was an excellent touch

we didn't use it but there is a good laundry facility there if you need to catch up with your

we asked for early check in and were accomodated.

room the 2nd maybe you 3rd rule of biz, the cousthere is alwise right he'll the strung out kids working at the carnival know that and if you read this do yourself a favor grow up and don't

were going crazy people yelling and running i still don’t know what it was, but it terrified my kids

this is a hazard with small kids

traveling with kids means you’ll always have snacks on hand and keeping them chilled in the room would have been

early check in without fee (1 1/2 hr prior) (-)early check in payment requirement (+)they charge for early check in at 10 am which is not fair

elegant hotel, very nice gym and interesting historical details to discover in the huge building that was once a can factory

mermaid bar staff were busy and a little scattered

i don't have any interest in my kids sitting in a hotel lobby playing video games

great location, great staff, decent gym, great views

staff member informed us that early check in would be possible and to come back in one hour

staff very helpful and fulfilled our request for an early check in

room was spacious. allowed early check in. bed was comfy

we travelled with 4 young kids and we were able to walk to the popular pier 39 on the wharf (there and back) without

my kids love the softy banquets

at the front desk we were greeted by the friendly staff that was kind enough to give us an early check in and parking for the day

no early check in.. no parking since the place was packed.

was really clean. great staff. got an early check in which was great after a long flight

we arrived early and they let us store our bags (4) for a few hours and then let us do an early check in at

he had his earphones on and seemed occupied when we inquired about an early check in

getting an early check in and a cot added to the room promptly.

good laundry room. good fitness room. great location.

gym, laundry room, location and comfortable beds.

were in the middle of a remodel so the laundry was closed and at times the courtyard was roped off

very comfortable for a family of 5 (2 adults+ 3 kids 10,12,15)

they didn’t allowed us to do early check in

appreciated early check in! front desk staff were very positive and helpful.

i was so tired and they did me early check in without any fee

staff were extra helpful with an early check in and we loved the coffee and water on tap

my 6 year old going unnoticed in the traffic, and worst of all we had nowhere to sit so me and my kids ended up standing and eating at one of the food stations

early check in available as room was ready

early check in was

to be fair we accepted the room as a choice for early check in

love the location of hotel property near to all places, i appreciate they have given early check

after paying almost $300 for a room for me and my 3 kids,

and creamer and got given a whole heap of supplies rather than the usual couple, they gave us an early check in without any issues

but they don t have luggage storage in the lobby so we have to pay an extra 50 dollar for early check

accommodating for early check in and late check out

also it says gym and business center were available and they were not

location, wifi, friendly staff

general manager gave us an early check in at 7:30 am without any additional charges.

wifi connection was not great

parking was first rate, tv wifi microwave and refrigerator were great as was the heating/cooling system

wifi sucked

wifi didn't work.

we didn't ask for an early check in, we did arrive a couple hours early and we were set up in a room right away

in a $35 up charge for ‘early’ check in

that the early check in is great

they charged extra fee for early check in without telling me they charged extra for amenities

they charged me $35 for an early check in (at 12.30 pm ) very expensive when the room is ready.

location, cleanliness, early check in accommodated, breakfast, comfy beds

the staff was attentive and accommodated our request for early check in which we appreciated considering our journey was over 18 hours

staff amazing. good gym

a free laundry for guests, flavoured water and ice on tap etc

adult kids were staying in another room on a different floor

was able to get early check in and late check out

they gave us early check in

lovely hotel room that was a good size. early check in given and the bed was very comfortable.

want us to pay an additional amount for early check in

i was charged usd 30 for early check in at 12 pm. it does not make sense.

in was at 4 i got there at 2 and asked for early check in they said would contact me if room became available early we went on with our day

they accommodated our early check in which was super nice after a long flight

we were allowed an early check in which was much appreciated.

very good location we ask for a early check in and the staff help right away

of the courtyard and hotel amenities were closed (gym, bar, food truck)

front desk staff was great and we were able to get an early check in

requested early check in and they accommodated me

they did offer early check in for an additional $30

extra costs on parking and early check in fee

were 3 rooms booked for my birthday weekend and staff were great about allowing early check in when able and they were able to have the rooms close together

amazing staff free parking. distance to everything. early check in

gave us a 3 hour early check in

the king room was spacey and included a table which was great for meals with the kids

also a must is muir park for the redwoods

we got a room with an extra room, where the kids stayed, and this gave me and my husband some space to wind down with drinks after kids went to

staff, we requested an early check in time and were accommodated, the pool is indoors so it was a fun option while it

very comfortable and quiet. great breakfast.

the pool was well maintained and a lovely bonus when travelling with kids

kids loved the pool and gym

having 2 beds and a couch helped our kids have their own space

got early check in at 12:30 pm 4

very kindly gave us an early check in and provided information about the local area

the people at the reception were nice and allowed for late check out

great spacious room. loved the closet space. very accommodating to our late check out.

we could even park our small rv in the parking lot

staff were great allowing early check in and late check-out

it would have been convenient if they offered an early check in option.

location staff was super friendly early check in was possible

laundry facilities

all the little things provided like tea, coffee, laundry facilities, wifi made a real difference

allowed early check in, clean facility

good local bar and coffee shop and good options for food walking distance away

the bar on the first floor makes noise all the night

close to ocean bar downstairs of room , next door, was exceedingly noisy

the noise coming from the bar downstairs is terrible, the bar is independent

contacted the front desk the evening before check in, and inquired about early check in

for example, some of the machines in the gym were not set up

gym is laughably small with free weights and no bench to sit on while lifting and a couple

gymn could have been better and the room on the 3rd floor facing the street was a bit noisy from

very good location close to japantown and good restaurants. good gym, good breakfast.

receptionist was dismissive before we even had a chance to explain our agreed early check

early check in availability

early check in was appreciated

gave me 1 hr complementary early check in nice comfy clean room/bed jaccuzi working, jets blasting nice welcome and customer

allows early check in without extra charge

i needed an early check in

with fresh waffles, complimentary coffee and tea all day long, cookies and sherry from 4 to 6 pm, room service

wifi was flakey at times...breakfast was only ok

wifi in room was a bit sketchy, but in all common areas it works perfect

food outstanding (breakfast & sherry/cookies at tea time)

allowed us early check in and they held our luggage for a time after we

very friendly staff, we asked for an early check in and they were happy to accommodate that and check us in at 11 am

desk staff assisted us with luggage, accommodated an early check in, guarded our valuables after checkout, gave helpful advice and directions to

the breakfast in the morning was outstanding, and the staff was lovely

great location. beautiful room. nice staff. delicious room service dishes.

the internet. the early check in.

staff was kind and gave us early check in

true to the area and it’s unique charm and the staff were super kind and accommodating for an early check in

for a short stay, convenient location and clean, friendly staff made early check in possible

large laundry facility

the laundry was not working at that time and the hair dryer was broken

very understanding when i accidentally ruined in a towel with my makeup and when i asked for a late check out on the final day

laundry facility and vending machines available, but close too early in the evening