the lobby staff were very present and and my request for an early check in was accommodated

and the grassy area around the pool

nice resort feel with mini golf, outdoor pool/hot tub, fire pit, and great breakfast.

the cooked breakfast buffet was excellent.

huge complimentary breakfast

we had an early check in and they brought us up a microwave in our room because of my dietary needs

lovely breakfast and snack bar

the breakfast is of good quality

12 o'clock check out and best breakfast

pool and hot tub

staff was kinda and accommodated our request for early check in

there was no breakfast

the room, the spa tub, the fitness center and the laundry facilities.

breakfast was just muffins, granola bars, instant oatmeal, and coffee/tea, but for the price,

room convenient with a kitchen

they did an early check in for me and that was much appreciated

downside is that there isn't enough parking if the hotel is full

every thing was ok didn't have wifi that hotspots we're horrific.

parking was so tight

good wifi, plenty of cable channels, bed was pretty comfortable

i was able to get an early check in and the pool was very nice

facilities, excellent gym, pool and a filling breakfast with many options

the gym was also excellent and clean

had to make reservation to use jacuzzi. pool unheated.

breakfast as always in holiday inn express cool with kids

appreciated early check in , room was comfortable

accomodating with early check in as able, informative about surroundings and transportation options, and friendly

the rooms are big, the shower amenities are nice, and the breakfast is delicious

full kitchen with 4 burner stove , oven, microwave, large fridge!!!

and i like unsweetened oatmeal packets for a sugarless breakfast option - again, my thing

i asked for an early check in and norma made it happen. we are most grateful.

staff were brilliant and let us have a very early check in so we could get the nearby river taxi to san fransisco

they were able to arrange an early check in and check out which helped our schedules a lot

service! early check in and room upgrade with surprise champagne bottle!!

spa closed earlier than advertised and i could not use it

they forgot to tell me about where the spa is and a bit about the hotel itself.

construction going on-spa was closed.

wonderful location, views of the bay and yaughts. full size kitchen in the 'guesthouse'

staff, we requested an early check in time and were accommodated, the pool is indoors so it was a fun option while it

room service eating an expencive steak dinner out of a food box and wooden fork & knife

the pool was well maintained and a lovely bonus when travelling with kids

the room had 2 tv's and kids were able to watch what they wanted and so were the

said they had room service

front desk staff was very nice to let me early check in and keeping luggage after check out

early check in availability

receptionist was dismissive before we even had a chance to explain our agreed early check

early check in. location

gave me 1 hr complementary early check in nice comfy clean room/bed jaccuzi working, jets blasting nice welcome and customer

allows early check in without extra charge

localization, friendly staff, early check in.

we had requested early check in and adjacent room which were not ready so had to go away for 3 hours and come back

when we arrived we managed to get a parking space & an early check in which we were delighted with

a fridge- you can walk to restaurants and starbucks and the beautiful presidio - it also has free parking if you get one of the spaces never had an issue but there are more room that parking spaces

parking was tight and limited, but it was free!

staff were friendly and helpful and able to facilitate early check in and baggage storage

no guest laundry

was paint or fingernail polish on one pillowcase, the plumbing is exceptionally noisy, and the laundry dryer whines like

cant open the doors... its hard there is no laundry in the hotel wifi is not good

laundry in 5 minutes walk

staff was super friendly and accommodated my request for early check in

location + availability of early check in. it seems well runs and it is clean

the gym is 3 exercise bikes

is no gym, there was ongoing construction (and no rate compensation) plus the meal facility wasn't

outside looks nice and good location and good gym.

neema was very helpful with an early check in

good location, powerful shower, cable tv and helpful staff - allowed us early check in!

early check in

easy early check in. very gracious front desk greeting. great location.

had called a day before coming down to sf to see if there was any possibility of an early check in due to a booking mistake i made and flying in to sf at 7am

staff let us do an early check in which was very appreciated

free parking and our room is well prepared earlier than check in time, therefore we able to do an early check in for a good rest

our kids loved it and we loved having a separate sleeping area from our kids

laundry, and beds, fridge

needs the carpets in the closet and extra space to be vacuumed regularly they were dusty and the kids were playing on them

early check in without fee (1 1/2 hr prior) (-)early check in payment requirement (+)they charge for early check in at 10 am which is not fair

there are board games at the lobby lounge that kids can play with

wished they had a room service for visitors leaving early and need a quick bite before flight

the hotel is extremely kid friendly we didn t have our kids with us but look forward to returning with them

we loved are room and the location room service was right spot on

we asked for early check in and were accomodated.

traveling with kids means you’ll always have snacks on hand and keeping them chilled in the room would have been

we left our car in the parking lot and either walked or caught bus 28 when our kids got tired

were going crazy people yelling and running i still don’t know what it was, but it terrified my kids

this is a hazard with small kids

we arrived early to attend a wedding and they were able to provide early check in so we could relax a bit

there is a fun swimming pool and hot tub and the family environment is so positive

there was a dj one day at the pool

classic property beautiful grounds fabulous restaurant on site caring staff especially the bar manager danielle laundry services on

nice restaurant and bar also on the property

getting an early check in and a cot added to the room promptly.

elevator was broken and we had 4 kids and luggage with a stroller to carry up and down the stairs

gym, laundry room, location and comfortable beds.

an added bonus was the guest laundry & a good

good laundry room. good fitness room. great location.

early check in was

early check in available as room was ready

love the location of hotel property near to all places, i appreciate they have given early check

to be fair we accepted the room as a choice for early check in

i could hear all the kids in the hallway and the tv of the room next door but was home late and up early so it wasn’t

staff very helpful and fulfilled our request for an early check in

staff member informed us that early check in would be possible and to come back in one hour

room was spacious. allowed early check in. bed was comfy

breakfast is really not something i would like to remember, only sweets oaks, maybe food for kids, i took only apple and banana

kids, im sure over age 18

at the front desk we were greeted by the friendly staff that was kind enough to give us an early check in and parking for the day

no early check in.. no parking since the place was packed.

we arrived early and they let us store our bags (4) for a few hours and then let us do an early check in at

he had his earphones on and seemed occupied when we inquired about an early check in

was really clean. great staff. got an early check in which was great after a long flight

liked the early check in!

we didn't ask for an early check in, we did arrive a couple hours early and we were set up in a room right away

in a $35 up charge for ‘early’ check in

they charged me $35 for an early check in (at 12.30 pm ) very expensive when the room is ready.

early check in

accommodating for early check in and late check out

and creamer and got given a whole heap of supplies rather than the usual couple, they gave us an early check in without any issues

but they don t have luggage storage in the lobby so we have to pay an extra 50 dollar for early check

can't get free wifi if you're in marriott, no microwave in my room and fridge was empty, not even 1 bottle of

charging for wifi if you don't have a marriott rewards number.

general manager gave us an early check in at 7:30 am without any additional charges.

wifi connection was not great

the wifi did not work and the manager could not correct it.

only complaint really is that the wifi didn't quite reach my room, but that's pretty minor all things considered

the wifi and the trafic noise

i was charged usd 30 for early check in at 12 pm. it does not make sense.

was able to get early check in and late check out

they gave us early check in

lovely hotel room that was a good size. early check in given and the bed was very comfortable.

want us to pay an additional amount for early check in

very good location we ask for a early check in and the staff help right away

in was at 4 i got there at 2 and asked for early check in they said would contact me if room became available early we went on with our day

they accommodated our early check in which was super nice after a long flight

we were allowed an early check in which was much appreciated.

nice leisure area for guests and a wire well-equipped gym

the staff was attentive and accommodated our request for early check in which we appreciated considering our journey was over 18 hours

location, cleanliness, early check in accommodated, breakfast, comfy beds

adult kids were staying in another room on a different floor

location, clean, free laundry and classy

got 2 rooms far from another and we were with the kids, so it was difficult but this is really

appreciated early check in! front desk staff were very positive and helpful.

i was so tired and they did me early check in without any fee

they didn’t allowed us to do early check in

staff were extra helpful with an early check in and we loved the coffee and water on tap

microwave or mini refrigerator, this is a big problem when you travel with family/kids/toddlers

front desk staff was great and we were able to get an early check in

requested early check in and they accommodated me

were 3 rooms booked for my birthday weekend and staff were great about allowing early check in when able and they were able to have the rooms close together

extra costs on parking and early check in fee

they did offer early check in for an additional $30

amazing staff free parking. distance to everything. early check in

gave us a 3 hour early check in

the king room was spacey and included a table which was great for meals with the kids

we got a room with an extra room, where the kids stayed, and this gave me and my husband some space to wind down with drinks after kids went to

also a must is muir park for the redwoods

it would have been convenient if they offered an early check in option.

location staff was super friendly early check in was possible

staff were great allowing early check in and late check-out

little extras like twizzlers and other candy at the beverage bar in the afternoon, biscoff cookies in the morning, small boxes of raisins and mints in the room

the restaurant is amazing and the bar has a excellent vibe

very kindly gave us an early check in and provided information about the local area

got early check in at 12:30 pm 4

the people at the reception were nice and allowed for late check out

great spacious room. loved the closet space. very accommodating to our late check out.

we could even park our small rv in the parking lot

true to the area and it’s unique charm and the staff were super kind and accommodating for an early check in

staff was kind and courteous, the room was clean and even though we did not end up checking in early they had approved an early check in

contacted the front desk the evening before check in, and inquired about early check in

the coffee bar in the lobby was great though

the room was spacious enough for us and 2 kids

is no bar and the lobby communal area is more like a place to wait

didn’t exactly care for the happy hour traffic going through the gym to get to the courtyard

excellent service even early check in beautiful suite and rooms