early check in was appreciated

allows early check in without extra charge

early check in availability

receptionist was dismissive before we even had a chance to explain our agreed early check

early check in. location

we arrived early to attend a wedding and they were able to provide early check in so we could relax a bit

offered me a refund for checking out early due to pool and laundry being out of order when i stayed

then you realize the grass is astro turf, the restaurant is closed, the hot tub is closed, the laundry is broken, i still have a bruise on my shin from the beds, the bathroom showers are …

nice restaurant and bar also on the property

great pool scene with rickey’s happy hour $1 oysters being served with a smile

staff, we requested an early check in time and were accommodated, the pool is indoors so it was a fun option while it

the breakfast crew was excellent in dealing with the multitude of customers they saw daily

lastly, the restaurant and bar makes the stay convenient and stress free of not having to go out looking for a place to eat

breakfast, pleasant staff, nice clean large rooms, great for family , great pool and hot

love the bar and their happy hour, their snacks and drinks and the fact it's kid-friendly

i asked for an early check in and norma made it happen. we are most grateful.

staff were brilliant and let us have a very early check in so we could get the nearby river taxi to san fransisco

they were able to arrange an early check in and check out which helped our schedules a lot

accomodating with early check in as able, informative about surroundings and transportation options, and friendly

appreciated early check in , room was comfortable

very good continental breakfast

downtown san rafael had lots of places to eat and other amenities (like a the laundry bag - a coin laundry)

for 6nights and our large room came with a kitchen

they did an early check in for me and that was much appreciated

every thing was ok didn't have wifi that hotspots we're horrific.

good wifi, plenty of cable channels, bed was pretty comfortable

love, the clean, comfortable, room and great parking spaces.

my only problem was the wifi was not good so it was hatd to do my job

we had an early check in and they brought us up a microwave in our room because of my dietary needs

unheard pool and extra charge for breakfast.

pool for the kids

no free coffee, no free breakfast

location, staff...excellent service, clean, comfortable room, nice lobby bar area.

staff was kinda and accommodated our request for early check in

good laundry facilities.

poor cleanliness in the gym and hallways.

they kitchen

breakfast minimal choice

the lobby staff were very present and and my request for an early check in was accommodated

the activities for the kids ... great location

the room had a private little patio that you could walk out on and to the pool

hot tub, large room size, quiet, nice fresh linens, adequate breakfast, useful guest self service laundry, and close to grocery stores restaurants and

the pool was wonderful

i was able to get an early check in and the pool was very nice

very clean room. pool was the best we've had at a hotel and so clean.

out of the tub even with the curtain closed, causing a potential slip hazard, pancake maker at breakfast kept requiring maintenance to reload and

the gym was sufficient as well

breakfast as always in holiday inn express cool with kids

the room was nice. the view was also nice. the staff friendly and let me have an early check in.

i liked the small gym, i was the only one in there

the starbucks, the gym and the staff!

outside the patio door , walk a few steps on the deck area and we were overlooking the marina and pool

the gym was not very clean and there were some issues with

staff member that checked us in was more than helpful as we needed early check in due to the fact we needed to change clothes for a funeral

there was free laundry services and it was very clean there

loved the workout room and having the guest laundry services was a definite plus

for me and my wife we didn’t have a laundry bag or an ironing board in our room, and i noticed some amber-yellow stains on our shower

upon check in, i requested and was given a late check out of an hour later

service! early check in and room upgrade with surprise champagne bottle!!

the spa isn’t a spa.

spa being renovated so not available

madrona hotel and spa was great

wonderful location, views of the bay and yaughts. full size kitchen in the 'guesthouse'

front desk staff was very nice to let me early check in and keeping luggage after check out

staff was kind and courteous, the room was clean and even though we did not end up checking in early they had approved an early check in

she was very helpful with the early check in which was possible (not guaranteed)

big pool

complimentary breakfast as advertised

the pool was not open

do not have breakfast

early check in. staff were very accommodating, as i had an event to get to.

breakfast was yummy and i'm impressed with the staff

and the breakfast was

the sofa was great to watch golf and lounge

i appreciated the laundry on site

we had requested early check in and adjacent room which were not ready so had to go away for 3 hours and come back

when we arrived we managed to get a parking space & an early check in which we were delighted with

localization, friendly staff, early check in.

on-site parking, great cleaning service, and prime location to multiple walkable restaurants, bars and

parking was good and the area safe

early check in without fee (1 1/2 hr prior) (-)early check in payment requirement (+)they charge for early check in at 10 am which is not fair

huge room and quiet great spa bath and bathroom. lovely bed. great space.

the gym was great

gym is small but open 24/7 and has almost everything you need

jerry s ice cream shop downstairs we re a winning set up for our family, as we could send the kids down on their own to get ice cream and we could go down for a evening drink and leave them to

staff were friendly and helpful and able to facilitate early check in and baggage storage

laundry in 5 minutes walk

was paint or fingernail polish on one pillowcase, the plumbing is exceptionally noisy, and the laundry dryer whines like

no guest laundry

cant open the doors... its hard there is no laundry in the hotel wifi is not good

staff was super friendly and accommodated my request for early check in

location + availability of early check in. it seems well runs and it is clean

the gym is 3 exercise bikes

is no gym, there was ongoing construction (and no rate compensation) plus the meal facility wasn't

outside looks nice and good location and good gym.

getting an early check in and a cot added to the room promptly.

gym, laundry room, location and comfortable beds.

elevator was broken and we had 4 kids and luggage with a stroller to carry up and down the stairs

staff was nice, rooms were clean and gym was a nice addition.

an added bonus was the guest laundry & a good

free parking and our room is well prepared earlier than check in time, therefore we able to do an early check in for a good rest

staff let us do an early check in which was very appreciated

need to fix the laundry room door next to our room 112 because it made some noise but only in the morning so it was

the rooms were clean, was able to do my laundry, free parking, and front desk person who checked me in was very friendly and helpful

suite was set up where the bedroom has the 2 beds where the kids stayed and the king bed was in the main area

easy early check in. very gracious front desk greeting. great location.

early check in

good location, powerful shower, cable tv and helpful staff - allowed us early check in!

neema was very helpful with an early check in

had called a day before coming down to sf to see if there was any possibility of an early check in due to a booking mistake i made and flying in to sf at 7am

we asked for early check in and were accomodated.

this is a hazard with small kids

we left our car in the parking lot and either walked or caught bus 28 when our kids got tired

were going crazy people yelling and running i still don’t know what it was, but it terrified my kids

traveling with kids means you’ll always have snacks on hand and keeping them chilled in the room would have been

early check in was

to be fair we accepted the room as a choice for early check in

love the location of hotel property near to all places, i appreciate they have given early check

early check in available as room was ready

access to gym, 24/7 reception, the heavy locked access door at the front for extra security.

early check in

early check in and late check out is a big plus.

in a $35 up charge for ‘early’ check in

that the early check in is great

they charged me $35 for an early check in (at 12.30 pm ) very expensive when the room is ready.

very good location we ask for a early check in and the staff help right away

we were allowed an early check in which was much appreciated.

they accommodated our early check in which was super nice after a long flight

in was at 4 i got there at 2 and asked for early check in they said would contact me if room became available early we went on with our day

nice leisure area for guests and a wire well-equipped gym

but they don t have luggage storage in the lobby so we have to pay an extra 50 dollar for early check

and creamer and got given a whole heap of supplies rather than the usual couple, they gave us an early check in without any issues

accommodating for early check in and late check out

location, wifi, friendly staff

can't get free wifi if you're in marriott, no microwave in my room and fridge was empty, not even 1 bottle of

was able to get early check in and late check out

they gave us early check in

lovely hotel room that was a good size. early check in given and the bed was very comfortable.

i was charged usd 30 for early check in at 12 pm. it does not make sense.

want us to pay an additional amount for early check in

called in the night before and asked about an early check in

beautiful property, 24 hour jacuzzi/pool, affordable luxury. allowed early check in

early check in and good pool.

you ask for early check in and are willing to pay as the flight was rescheduled

accommodated us with an early check in, 24 pool access, and when our room key faltered they credited us $50 for the

general manager gave us an early check in at 7:30 am without any additional charges.

wifi sucked

wifi didn't work.

wifi was non existent

wifi connection was not great

they did offer early check in for an additional $30

were 3 rooms booked for my birthday weekend and staff were great about allowing early check in when able and they were able to have the rooms close together

front desk staff was great and we were able to get an early check in

extra costs on parking and early check in fee

requested early check in and they accommodated me

location, cleanliness, early check in accommodated, breakfast, comfy beds

the staff was attentive and accommodated our request for early check in which we appreciated considering our journey was over 18 hours

enjoyed relaxing on the terrace outside the gym after a day of sight seeing

adult kids were staying in another room on a different floor

my kids enjoyed free ghirardelli chocolates