from arranging an early check in, a taxi to masham, even mark jumping in my car to guide me to a parking spot

i was pushed for an answer it might be that because our room was above the bar and front door there was the faintest smell of cigarette smoke lingering in the curtains from

the bar was extremely busy and noisy

beautiful room lovely old bar great good very welcoming staff

how we could use the back entrance to our room so we weren't trailing our wet dog through the bar or muddy shoes

exceeded our expectations, form early check in, accommodation, evening meal by open fire, lots of little extras, bath and shower,

a really great stay, fully appreciated the early check in on a very rainy day

eat in bar with dog so although dogs allowed on property this meant travelling elsewhere to eat as

my husband is very keen on good real ale and he wasn't disappointed by the selection at the bar either

fridge so that we could have fresh milk for drinks/breakfast, which we could access more from the bar when needed

we had an early check in as we were attending a wedding close by

the evening meal and breakfast were suberb

we ate in the bar and the food was lovely ,breakfast was also great couldn't fault anything

restaurant quality food at bar prices friendly staff

old peculiar in the bar or we would have stayed longer in the lounge which had a good atmosphere

the staff were friendly and we were able to get an early check in, which was very appreciated.

rooms well presented, food in the bar is good and dog friendly

late check out was brilliant

food and ambiance in the dog friendly bar was perfect

having to pay by card in the bar for drinks, no cash accepted at all.

black swan were really accommodating and attentive, especially with our early check in and late check out

black swan were really accommodating and attentive, especially with our early check in and late check out

down in the bar the menu was varied and the service excellent and friendly

room was clean and modern which you expect but what made it for me was the country bar next door,the people were really friendly and the food was amazing,all freshly prepared and

bar serves was again excellent friendly staff again

an early check in as at a local wedding

comfy bed, fresh bedding and towels. early check in a 1pm.

ate in the bar both nights fish and chips the first night steak and pie the second, we also had breakfast both mornings this was freshly cooked using quality ingredients

cosy bar downstairs and plenty of parking in the market square opposite

a good choice of drinks at the bar too

lovely room ,,didn't quite get early check in a little disappointed

seamless early check in lovely clean room

our early check in request was accommodated

location, large comfortable bed in good size room, excellent bar with good drink

they have a lovely lounge bar to sit in, very comfortable

thank you for our early check in!

early check in

very accommodating allowing for an early check in, lady on reception very helpful. very clean.

and facilities good ' breakfast was very good ,great choice staff were pleasant asked for an early check in which was

late check out... also accommodated an early check in!!

pub, allowed us early check in which was fab

early check in which was perfect for us

early check in. pleasant staff. good location.

location early check in

lots of parking

accommodated us with early check in as we were going to a wedding, thank you

owner and staff friendly and helpful and nice bar and food was excellent

isn't something we didn't like but just to say there was noise from the bar but to reassure fellow travellers it seems intrusive but was quiet by 22

nice place for a rest. chambers are really comfortable and breakfast is wonderful.

comfortable room and tasty breakfast. food in the pub was excellent too.

friendly staff early check in good location easy to find

breakfast was good. we also got an early check in which was really helpful.

neve in the cocktail bar awesome she was funny and can make any cocktails you want even if it s not on the menu we

upgrade to a new block room fantastic staff beautiful room amazing spa facilities great

the team at the spa and gym was extremely helpful

the garden spa was an extra cost of 25pp which i think was a little much for an outdoor pool

friendly staff, very dog friendly. early check in and late check out. breakfast was good too

food outstanding and breakfast superb

late check out i

there is a bar menu now but that is more sandwiches and nibbles than meals

very good dinner and breakfast also reasonably priced wines

rate this hotel highly enough from super friendly staff, early check in, amazing room which was more like a suite with lounge area, and fantastic view from

location and parking facilities were excellent

lots of parking

very spacious, plenty of room, king size beds, walk in shower in a large bathroom, restaurant and bar very relaxing lovely food and

ross the board from bar staff to waiters to management to cleaners), going out of their way to help us and make us feel

as i was coming in from the airport at an early hour, i appreciated the early check in

above a pub but once checked in there's a separate front door so you don't need to go into bar unless you want to

staff, good bar downstairs, value for money, ill be staying again next time im in

great accommodation, jill and elisha bar staff were brilliant nd made me feel very welcome

only thing i would suggest is to change the bar that holds the shower curtain as it falls down.

early check in

were so warm and friendly and very helpful,liked using the kitchen to help ourselves to hot drinks and breakfast had everthing you needed, near train station

i loved the kitchen

it was great having the kitchen

refreshments, snacks, breakfast in shared kitchen

the staff were accommodating to our every need even supporting us with an early check in due to needing to attend a local wedding

nice rooms. good bar and restaurant. very friendly staff. great location so close to the centre.

breakfast with lots of options -also had a superb lunch in the restaurant

bar area very stylish and the food in the restaurant was very good

beautiful room, delicious breakfast and very helpful staff.

early check in and late check out

early check in, spotlessly clean, staff extremely polite, food fantastic

were very accommodating with our booking, making sure our room was ready for us to have a very early check in at 10

arrived late and even though the kitchen had closed they were more than willing to make me a sandwich

staff were extremely helpful we arrived late and the kitchen was closed but they offered us sandwiches and puddings, made fresh

friendly staff and sorted us with an early check in

location, staff, room, bar and value for money

the staff are lovely and pleasant, so helpful the young lady behind the bar is a credit to the place

friendly staff, great bar ud83cudf78

the receptionist/ bar staff member was super friendly and even though there was something not working in the room and

staff were welcoming and went out of their way to accommodate our early check in request

i would just improve the wifi in the rooms.

nice pub atmosphere, very nice room, fantastic breakfast, parking .

the food i had. the best fish n chips bar none !! thanks

only slight music from the bar below