early check in, spotlessly clean, staff extremely polite, food fantastic

early check in and late check out

were very accommodating with our booking, making sure our room was ready for us to have a very early check in at 10

staff were very nice the bar and the restaurant were very cozy lovely place to have a drink or something to eat will go

early check in and late check out

great location, lovely food ,and a early check in was very good for us

cracking location, lovely food and nice staff who allowed an early check in

lovely room. well equipped. nice location. delicious breakfast

period building, with open flame fire in bar on arrival

excellent selection of beers at the bar and equally good choice on the menu for dinner

early check in and location

room service was fantastic - when travelling with an infant we found the room service a perfect way

golf trip, rooms good, breakfast good staff friendly and helpful

the small tatty gym & the building's obvious decline since its glory days.

frequent evening musical entertainment in the bar area

the staff were friendly and we were able to get an early check in, which was very appreciated.

location in centre of town, good bar and excellent breakfast and dinner

rooms well presented, food in the bar is good and dog friendly

the easy of checking in and the ability of a late check out

late check out was brilliant

we had an early check in as we were attending a wedding close by

the cooked breakfast is a great start to the day

friendly staff, good rooms and a great breakfast. excellent location.

there is one well stocked bar with cask ales with two local brews

good choice of breakfast including smoked haddock and

great reception from alasdaire, who sorted us out with parking and arranged an early check in.

excellent location. fantastic food. outstanding breakfast .

breakfast was delicious, sat in bar on an evening and had a great atmosphere but not noisy or rowdy

excellent value for money especially after the brilliant breakfast

the breakfast which is included is very good also

plenty car parking spaces, early check in

party s room had no wifi and they had to contact the reception more than once to get any satisfaction

bed, noisy, rude staff, expensive parking, slow wifi, not great breakfast, asked for coffee which never came on one day, the next day asked for

wifi didn't work. small noisy rooms. poor value for money

car park was expensive at 15 ..no welcome from reception..noisey filter system from the kitchen

luggage storage facilities, early check in possible with ten pounds payment, small shower area

heading out only to be told that there wasn’t a bag room and we would have to pay £10 for an early check in

the room was very nice, comfortable bed. the staff were friendly and polite. breakfast was good

breakfast good

breakfast ok room basic but clean, no draw storage but you get what you pay

friendly staff early check in good location easy to find

we paid for an early check in which was great

i thoroughly enjoyed a workout in the gym, followed by relaxing in the swimming pool, sauna and steam room

some reviews mention pool, sauna and gym

love that hotel guests get access to the spa facilities

spa facilities have just closed and will not reopen

black swan were really accommodating and attentive, especially with our early check in and late check out

on arrival scott was serving in the busy bar area

black swan were really accommodating and attentive, especially with our early check in and late check out

lovely atmosphere in bar and nice food

down in the bar the menu was varied and the service excellent and friendly

staff were welcoming and went out of their way to accommodate our early check in request

just a slight lack of parking, but it wasn t really a problem

no wifi

dinner in the bar was fabulous and service was excellent

plenty of parking

was exceptional staff were charming and extremely helpful, even with our early check in

d manage to have an early check in which was nice) especially if you have to check out at 10am/10

excellent staff rooms and breakfast

bed was nice and soft, the breakfast was kingly, a fridge and a heater that actually works all night long, beautiful decor

full english breakfast was marvellous - the preserves were particularly flavoursome, as was the succulent black

asked for an early check in and they were able to accommodate us which was really helpful as we had to change

limited seating in bar area sunday evening menu limited choice

food was excellent both evening meal and breakfast

bar and restaurant absolutely beautiful

food was exceptional from the tuna carpaccio to the full english breakfast

from arranging an early check in, a taxi to masham, even mark jumping in my car to guide me to a parking spot

the bar area had a nice atmosphere, a good choice of drinks

how we could use the back entrance to our room so we weren't trailing our wet dog through the bar or muddy shoes

i was pushed for an answer it might be that because our room was above the bar and front door there was the faintest smell of cigarette smoke lingering in the curtains from

great friendly staff. great bar atmosphere.

location early check in

pub, allowed us early check in which was fab

early check in which was perfect for us

early check in. pleasant staff. good location.

the location was great- 5 mins away from wedding venue and free parking made this perfect for us food was plentiful and nice with lots of choice for meals and

a really great stay, fully appreciated the early check in on a very rainy day

exceeded our expectations, form early check in, accommodation, evening meal by open fire, lots of little extras, bath and shower,

fridge so that we could have fresh milk for drinks/breakfast, which we could access more from the bar when needed

eat in bar with dog so although dogs allowed on property this meant travelling elsewhere to eat as

my husband is very keen on good real ale and he wasn't disappointed by the selection at the bar either

accommodating hotel that arranged an early check in at short notice

were very helpful with early check in, the rooms were clean and really nicely kitted out even with hair straighteners

was provided with early check in after request

room was over the bar and we cld hear the piped music but this did finish around 11 pm when the bar closed

1 was slightly noisy because it was located directly above the bar area, and we stayed at the weekend when there was a private event in the function room below

check in the gentleman was extremely helpful and arranged early check in for my daughters the next day as we were attending our sons wedding at 13

friendly helpful staff - tried to get early check in - very helpful

comfy bed, amazing breakfast, super friendly and helpful staff and an early check in

from the extraction system early in the morning in the kitchen below the room we stayed in

kitchen fan morning and evening but was told it was faulty - repair man was there in morning -

the check in is at the end of the bar and worked smoothly, although i had called about an early check in and nobody answered or responded to my voicemail which was a little disappointing

wonderful setting. lovely bar and excellent restaurant. staff were friendly and welcoming

on our doorstep - a good atmoshpere, excellent accommodation, friendly staff, good food, good bar and the fabulous moors

great / amazing location, nice room. really liked late check out. will return.

cosy inviting bar with excellent food

comfy bed, fresh bedding and towels. early check in a 1pm.

an early check in as at a local wedding

we ate in the bar both nights fish and chips the first night steak and pie the second, we also had breakfast both

we even had an impromptu magic act at the bar from one of the regulars

cosy bar downstairs and plenty of parking in the market square opposite

due to a last minute booking we really needed an early check in and they helped and catered to our needs which was amazing

the pub itself didn’t open til 12 we arrived at 10 am i called and the staff let us in for an early check in they were super friendly and helpful the food was beautiful, the pub was great with

excellent value for money, great food, lovely clean bar and handy for the airport

the rooms are beautiful, the bar and lounge area is spotless and very tastefully decorated

let us sit in the bar area while our room was being prepared