friendly staff early check in good location easy to find

pub, allowed us early check in which was fab

early check in which was perfect for us

early check in. pleasant staff. good location.

location early check in

room and shower, friendly staff, very comfy double bed, pillows better than premier inn, lots of parking and very close to the station, excellent breakfast and good value for money

staff were welcoming and went out of their way to accommodate our early check in request

bar and restaurant staff were also very friendly, got the impression that nothing was too much

the staff were exceptional. wonderful breakfast.

limited parking on site but we found quiet on street parking close by.

parking was tight

rate this hotel highly enough from super friendly staff, early check in, amazing room which was more like a suite with lounge area, and fantastic view from

wifi in the bar was fine, but a bit slow in the room.

the garden view rooms were excellent. very modern. good wifi signal.

lots of parking

a nice mixture of old style bar and restaurant, but with enough modern feel to please all comers

early check in, spotlessly clean, staff extremely polite, food fantastic

were very accommodating with our booking, making sure our room was ready for us to have a very early check in at 10

early check in and late check out

staff were great, really made us feel welcome food in the bar was varied and great quality

early check in and late check out

the staff were friendly and we were able to get an early check in, which was very appreciated.

having to pay by card in the bar for drinks, no cash accepted at all.

food and ambiance in the dog friendly bar was perfect

bar meal was lovely

rooms well presented, food in the bar is good and dog friendly

we had an early check in as we were attending a wedding close by

fabulous breakfast

the cooked breakfast was very nice

the evening meal and breakfast were suberb

we ate in the bar and the food was lovely ,breakfast was also great couldn't fault anything

from arranging an early check in, a taxi to masham, even mark jumping in my car to guide me to a parking spot

how we could use the back entrance to our room so we weren't trailing our wet dog through the bar or muddy shoes

the bar area had a nice atmosphere, a good choice of drinks

i was pushed for an answer it might be that because our room was above the bar and front door there was the faintest smell of cigarette smoke lingering in the curtains from

the bar was extremely busy and noisy

welcome from the manager chris early check in very friendly staff throughout fabulous traditional bar area spacious room very

room, friendly landlords, quick & easy check in, good waitresses & very friendly bar staff-always a smile from all staff, very courteous and responded rapidly to requests

bar is well stocked and full of locals with excellent, well kept ales

the pub is very nice and food very good including breakfast which we thoroughly enjoyed

excellent breakfast, with a good choice, and very helpful staff.

we paid for an early check in which was great

feel the spa staff wasn't as friendly as the hotel team.

great location as we were playing at harrogate golf club 4 minutes down the road.

spa - could do with some aero updating

breakfast was exceptional, room was lovely and full of all the amenities

was exceptional staff were charming and extremely helpful, even with our early check in

d manage to have an early check in which was nice) especially if you have to check out at 10am/10

excellent choices for breakfast ideal location for town and bus stop that busses run every ten minutes

bed was nice and soft, the breakfast was kingly, a fridge and a heater that actually works all night long, beautiful decor

clean and cosy, lovely breakfast served by lovey staff, great host giving such a scrumptious variety of breakfast extras

black swan were really accommodating and attentive, especially with our early check in and late check out

bar serves was again excellent friendly staff again

room was clean and modern which you expect but what made it for me was the country bar next door,the people were really friendly and the food was amazing,all freshly prepared and

the fire inside the bar was warm and welcoming

we will certainly be back to stay ,such a friendly atmosphere in the bar with visitors from throughout the uk

lovely room ,,didn't quite get early check in a little disappointed

seamless early check in lovely clean room

our early check in request was accommodated

great access and through side entrance so no need to go through bar or restaurant when coming and going

location, large comfortable bed in good size room, excellent bar with good drink

early check in and location

great breakfast and a handy gym

finished my day with a very enjoyable breakfast and set up for the day

very outdated and that it was supposed to be offering a spa break when in reality it only had a gym

great location for main town of harrogate, and all other routes, excellent room service, and bar menu, vegetarian option available on request at breakfast too

great reception from alasdaire, who sorted us out with parking and arranged an early check in.

excellent location. fantastic food. outstanding breakfast .

the breakfast which is included is very good also

location, friendly staff, great breakfast

breakfast on both mornings was a lovely buffet of cereal and fruit

plenty car parking spaces, early check in

wasn't connected to wifi and i wasn't able to set it up myself as too many whitehart wifi names came up and none

location is excellent, room service i had one night came quickly

window of the cosy double has the kitchen extractor fan right outside

car park was expensive at 15 ..no welcome from reception..noisey filter system from the kitchen

luggage storage facilities, early check in possible with ten pounds payment, small shower area

heading out only to be told that there wasn’t a bag room and we would have to pay £10 for an early check in

hotel has good facilities, including bar & restaurant

perfect for location and added bonus was the adjoining carpark. great breakfast too !

staff helpful except last breakfast was not booked in on the sheet of paper so check had be done took five minutes to confirm

cracking location, lovely food and nice staff who allowed an early check in

great location, lovely food ,and a early check in was very good for us

the breakfast menu was great and food delicious

excellent selection of beers at the bar and equally good choice on the menu for dinner

period building, with open flame fire in bar on arrival

location, comfortable room and bed, friendly staff who accommodated an early check in for us as we were attending a wedding

no wifi, no parking, bathroom fittings dated

room, location, bar and the staff were exceptional very friendly, location in the village square could not be

louie behind the bar was excellent

wifi didnt work

they were so friendly and went out of their way to accommodate me both with early check in and finding a quiet spot to be able to do a couple of work calls

great hotel, friendly staff, clean and comfortable room. breakfast was good.

i think the wifi worked the service for ipads and phones was hopeless

breakfast was amazing

minor detail but tv wouldn t attach to wifi to use netflix but not the end of the world