the young lady who allowed me an early check in was exceptionally kind as well as professional

overall your hotel is excellent. sauna, pool, jacuzzi, and a real fitness room!

it's gym is well equipped

very clean. great gym, pool, sauna, and whirlpool.

restaurant and bar were not open - but these are challenging times

staff was helpful and able to meet our special needs for accessiblity and early check in.

staff and breakfast

to the airport and shuttle got us there in plenty of time

because of covid 19. the breakfast that was offered seemed so

location to airport with free shuttle service

early check in

even though there was barely a soul dining and the phone only rang once for room service while i sat there

the parking was not comfortable. partly because of hilly location.

from a town that was far from the airport so the hotel was excellent for the distance the hotel shuttle was perfect

beautiful room, friendly staff, free shuttle to airport, and reasonable price for long term parking

we were allowed an early check in for a small fee

asked for an early check in and arrived around 11:30 and room was ready. thank you.

allowed early check in.

we arrived at 3pm, which we were advised was check in time and early check in would not be available due to a housekeeping shortage

easy early check in with friendly staff

so appreciative that they extended an early check in due to flight arrival

didn't end up eating the breakfast because we slept so late

place is a steal for the price. clean, helpful staff, nice rooms. free breakfast

clean, good breakfast, nice staff, clean pool

pool could have been a little warmer bit over hotel was great

proximity to pnc early check in

very comfortable! they were very nice, and accommodating to my early check in!

man would not let us check in, not even 10 minutes early

wifi was terrible had to use my hot spot

the breakfast!

i got there earlier and was able to have an early check in

the room, bed, breakfast, women in front of desk

i also loved that the laundry facilities are free, but you must bring your own detergent

the shuttle took a long time.

layout of room, updated kitchen, breakfast, social gatherings. free laundry for guests!!

the staff were very accommodating and let us do an early check in

loved the pool, loved the location being close to dinning and grocery stores to accommodate family travel

pool and hot tub were warm

the free breakfast was also fantastic

the staff member covering the breakfast area was extremely helpful and doing a wonderful job

bed and bedding extremely comfortable. allowed early check in

friendly and nice pool.

we appreciated the care that the staff was taking to keep everyone safe yet keep the pool and exercise room available for use

no shuttle service to downtown

she didn't seem inclined to explain the airport shuttle when i asked, i had to ask about the shuttle twice

gave us an early check in on a holiday thank you so much

my room opened from the back onto a view of the pool and the other rooms on all the floors

i'd like to come back in the summer when the pool is open

was wonderful including the staff, comp breakfast, parking, and location

left to early for breakfast had to catch flight every thing else was good

went out of their way to accommodate our early check in

early check in was very helpful

the breakfast was great. it was hot and there was plenty to eat. the cook did a good job,

when you have little kids to put in the tub, it's not cool to find things floating around that aren't from you

location, staff, bedding, shuttle

manager/owner was very kind and assisted us when we had to call in order to request early check in

friendly staff, clean, comfortable room, good breakfast with lots of choices.

a very good laundry room

the breakfast is wonderful also

amelia in laundry and the rest of the housekeeping staff were

staff very accommodating, gave us an early check in and helpful with getting around pittsburgh.

small snacks for breakfast ud83dude0b just note, there's people living here, and have pets, but it's not a bad stay

breakfast selection is very limited.

problem with kitchen sink knobs turning but it didn't effect me using them once i figured it

good value... full kitchen... comfortable room.

we were able to get an early check in

desk clerk was very friendly and breakfast was great each morning.

pool

very accommodating! excellent breakfast loved the pancakes!!!! biscuits and gravy amazing.

pool closed

allowed early check in and late checkout.

good breakfast and nice staff. decent gym facility.

nice size pool

the pool was nice, it was clean and neat

have stayed here many times- always receive superior service- and i like the breakfast that they offer

the staff was very friendly and was able to accommodate an early check in

gym- the cable machine needs two handles

pet fee very reasonable compared to most

the pool was relaxing

no indoor pool, sock found under bed

asked for early check in and was accommodated

they called us when our room was ready for early check in and loved the valet parking

room service was right on point

free parking and facilities near casino at a great price

the gym was adequate and clean

you for supporting my request for early check in

staff was not always at the front desk when needed they would be in the laundry room speaking to other staff

2 towels in room for 3 kids n 2 adults

he went into the laundry room and folded some towels from the dryer for me

laundry attendant, exceptional

early check in was awesome. nice location to shops, university.

one of the reasons we picked this hotel was because of the swimming pool for the kids

king rooms are great two tv's a sofa bed as well as a king size bed small pool gym area, next door you have dick's sporting goods and a cinma place as well as other shops

hated that they weren’t serving a real breakfast and that the pool wasn’t open (covid).

rolled in right at midnight with 2 exhausted kids and a husband and the computer switched and told the receptionist there were no rooms

requested early check in - got early check in, but had to take 2 double beds instead of a king

we were told no early check in and when we got there finally to check in at 4:30

from the early check in, to the guys parking our car, the lounge host, the housekeeping staff

have us early check in st no additional

location is great. very clean. accomodated an early check in.

i asked for an early check in and they were able to help.

the sausage and eggs for breakfast we're not real, but the oatmeal was great

byrd, your shuttle driver should be commended as well

no room service and limited snacks and beverages for sale

the other phone's pre-programmed buttons for housekeeping, room service, etc

loved the early check in and really appreciate the 12pm check out

we traveled from san fransisco and arrived super early

great central location. bar is not open during week days.

also a band in the bar downstairs was playing loudly until probably around 2am

the location was great! the fitness room and the restaurant were great!

we came in from 6 hours away and they were even able to accommodate our early check in request at noon

much,had to wait on room to be cleaned and inspected even tho my request for early check in was submitted and approved messed up my whole schedule

we were told to call in advance to see about early check in

the chef and staff for the kitchen are always sweet, warm, and helpful

they never came to provide housekeeping

in was great, allowed for early check in and we were checked in and ready to start our day immediately

called to request an early check in and they were very accommodating, able to get me in much earlier than expected

they also had a problem with calling ahead for early check in and did not allow me to know if my room would be available, i travelled 6 hours to

clean, well decorated, quick service, bike rental, rooftop terrace, location, good gym

excellent staff at the front desk, bar and restaurant.

location - staff was great. quiet room early check in was great and appreciated

the gym

was saddened to know that there was no shuttle to and from airport and no complimentary breakfast

bar connected to your hotel standard not helpful at all and very lackluster service i know

room service facilities could have been improved a lot

extra charge for early checkin

cept restaurant

the staff at the front desk also helped us out with early check in

bed, clean, nice sized room, very cool historic building, early check in was very nice, friendly staff

comfy queen bed and great city views welll equiped gym

early check in was a huge bonus. staff were incredibly friendly!

was told there was room service available 24 hours

were told breakfast was complimentary and then had to pay

only complaint was the in-room breakfast in the morning

spa bathroom was great

we got an early check in around 1, there was an empty food service tray at the door down the hall from us

we requested early check in and our room was pristine

sappointed kids) 2

for 1 adult and 2 kids it was outrageously priced

the pool needed to be heated as well as the pool room itself for the colder days.

we received early check in and an upgrade at no charge

close to where i needed to go. plus early check in.

staff were terrific, they accommodate my request for early check in and late check out

we took the free early check in

friendly staff , excellent service , wonderful food , nice bar and menu at the restaurant

permitted a early check in for a guest with medical needs

i asked for early check in and the lobby clerk called me as soon as my room was ready

staff helped make arrangements for an early check in, recommendations for where to visit or sightsee on the strip and were pleasurable in

staff was very nice and allowed us early check in since our arrival was early.

they have bottled water to us every day the fitness center was standard and convenient

location early check in free upgrade to queen suite restaraunt on site friendly staff

then i sent an email and called six times to verify an early check in and i was never answered

my son had a zoom meeting and they gave us early check in

very clean and early check in

pool and gym

they allowed an early check in

staff was always available. let me have early check in and late check out

not a huge fac on the breakfast

very quite, clean and comfortable room. breakfast was amazing.

pool chemicals were too strong for kids to get in the water.