staff were very helpful when we asked for an early check in and the spa was perfect

arranged an early check in on request reception staff brilliant in fact all staff could not do enough had lunch

the pool, spa etc is 4 star plus although the pool could be a bit warmer

a lovely clean, modern and very stylish hotel. bar food and breakfast were excellent.

the wifi was a bit slow..maybe due to a lot of people staying

very good stay, early check in provided without any problem

i requested an early check in due to organising a surprise party and this was arranged

as we had requested an early check in, then to be told our room wasn t ready

so much a dislike but the room service was very limited

suite was luxurious and room service polite and helpful

warm welcome and a nice, unexpected early check in, room was clean and welcoming, decorated in a faux early 20th century style, part

the breakfast was so good, i had the continental and my daughter had the full english

breakfast was very tasty

friendly staff and nice clean rooms too. breakfast was very tasty in the morning too! 10/10

great location, great rooms, great staff, great breakfast, all great!

staff were friendly and helpful had early check in which was a bonus

one staff on when we came to check in, they were serving in the bar as well, very busy as open mic had started same time as checking

bar service was first class all through our stay and great prices too

did ask the young girl at the bar early in the day she stated that the cleaner was just going up now

very central in chester. the bar has a great band on a saturday night.

3 rooms as was family wedddin near by all rooms ready for early check in excellent

early check in, central location, rooms clean and comfortable, great choice at breakfast.

good staff, good bed, good tv and wifi, quiet air con, great location

actual room service not running past 6:00 on a sunday which was day of arrival , and no

wifi and mobile signal within the hotel - had to step outside to make calls, and could not stay

great location early check in great pub lovely big breakfast friendly staff great shower

totally recommend the three adults luxury en-suite rooms

staff and we were allowed an early check in

lovely xx food gorgeous x breakfast and dinner 10/10 xx extremely clean x fab stay x thank you to bar manager, jamie

the bar area was nicely decorated for the occasion and the popular guided ghost tours depart from just

the free hot drinks in the bar at any time was a very welcome and unusually generous feature for the hotel quests

the bar serves a range of drinks and the food is excellent

early check in was not communicated and on two separate occasions my wife was walked in on by the

my friend the welcome was lovely, room not available for early check in

the upgraded room and early check in for our anniversary was greatly appreciated

spa sorted me a last minute booking too

10/10 for everything including spa treatments.

early check in as room was ready. central location, ten minutes from station. intersting decor.

the bar staff on duty were lovely and very helpful perfect

are amazing and very colourful ud83dude00 the bar was great especially with emma serving very bubbly and what a personality ud83dudc4c made very

wasn't a fridge but it was fine as the bar gave me a big bucket of ice to put my milk

location, character room above a thriving lively bar that doesn't disturb the room

car park, very friendly, managed to get a early check in

a very clean spacious hotel with plenty of seating in the bar area. a lovely outdoor area

little hotel,felt homely and loved the christmas decorations, lovely warm welcome, breakfast was

the day and found this hotel and decided to book it very clean lovely staff lovely room lovely breakfast we definitely stay again

comfy welcoming bar area

appreciated the early check in as we had a wedding

the check in was fantastic, offered early check in and late check out

i did hear the gym music in the morning, but it wasn’t horrifically loud considering i was directly on top of

the bar was open and friendly

staff, loved the style of the hotel, lots of great work stations all over the hotel and its dog/pet friendly

we had a big room and we're given an early check in. very friendly staff

the staff were fabulous so warm and helpful , the pool area was lovely and the breakfast for the money you cannot complain

is is something the hotel can't

very slow filling breakfast bar up

the breakfast was perfect and the spa facilities were exceptional despite the fact that the steam room and one of the saunas were out

early check in was a real bonus and close proximity to the city was great

staff offered early check in as room was ready

very helpful and friendly staff, nice bar area, lovely breakfast.

nights & enjoyed the first night in the bar which was nice & busy,plenty of seating

cold water jug at breakfast

early check in was a real bonus and meant our day in chester was a full one

was very clean to high standard our room was a ground floor room easy to get bags with in with kids

the breakfast was lovely as well as the staff who served it

thing absolutely brilliant place and comfortable breakfast spot on staff very friendly and

the bar was closed, we weren't informed which was a shame otherwise couldn't fault anything

friendly staff who were happy to assist with early check in when we arrived early

the breakfast was served in the bar and was made to order and very good

we decided to eat at the bar attached and the quality and price were brilliant, the staff working in the bar were so kind

large car park for our campervan

this was a cosy place to stay the bar was spacious and the food was lovely

early and asked for early check in due to work commitments and they were very accommodating and

great staff, happy to accommodate an early check in. good value for money.

the early check in is a pain at the moment and early checkout (7am) is non existent

on departure i asked the young man at the bar if i should place the room key into the check out box

rooms, canalside location, old fashioned cosy bar with log fires, fantastic food and

lovely property. friendly staff and very accommodating as we needed an early check in

had to inform them i had paid for early check

paid for early check in and it was quiet when i arrived,

also the pool was stunning and the gardens where they grow their own producer the

breakfast was fresh and was cooked beautifully

used common sense in order to assist with early check in

we required an early check in and they were very accommodating to this

we requested an early check in and were warned it may not be possible but they would try their hardest to make it a

were very friendly and accommodating, chatting over the app whilst on the way to facilitate an early check in

booked it the night before we stayed and we arrived early due to poor weather and was going to stay in the bar area until check in time however our

got early check in and late check out for free, which is great

there is also a brilliant bar with a great selection of spirits, largers & soft drinks

took the kids to chester zoo which was only a 10 minute drive

had a meal in the restaurant and a few drinks in the bar whilst the footy was on

easy to find. bar attached. not expensive

over for a wedding we attended nearby and the reception staff was really nice and allowed us an early check in to get ready :) the beds were comfy the room was clean throughout and the shower

room upgrade with breakfast for two and access to the spa facilities and the ability to have an early check in and a late check out

nice early check in of 3pm and late check out of

lovely room, great spa & pool area, fantastic brekkie!! ud83dudc4d

good location, mostly great staff, excellent room service.

bonus points for late/early check in and out

lawn mowers on golf course

clean room warm and cosy decent size room good parking bar and restaurant

we ate out so i can't comment on the bar and restaurant area

nice hotel bar with good food served from 12 to 8pm and very pleasant helpful staff

went above and beyond to have our room ready for an early check in

parking was a bit tight

wifi poor

clean, spacious, arrival time up to 2300 and plenty of free parking.

location lovely gardens, bar food and lovely welcoming staff

early check in

allowed early check in as going onto a function

came for breakfast quite late so the cooked breakfast was slightly 'over'

light airy bar and restaurant overlooking the dee marshes with fantastic views of the bird life at breakfast

breakfast was excellent and the evening meal was good

were really lovely and very accommodating even helped us with an early check in as we d attended for an event

the pool was nice and the gym comfortable to use

is a gym and swimming pool but they were oppened at 8 am

spa was fantastic, i had 2 treatments which were very good, and the gym was modern with plenty of choice

staff were exceptional, warm.and friendly welcome bar staff were excellent.

i booked early check in, which was fine and the pool was gorgeous

wifi was bad upstairs 609

the offers in the bar could have extended to hotel gests

the grill and bar were open, welcoming and the food was delicious, the chef went all out to accommodate special

we loved the pool, especially for the kids

hotel perfectly located for early flight next morning

unfortunately couldn't get an early check in.

early check in request was approved very quickly

room really good standard, breakfast included with plenty of choice wifi free and works well

comfortable rooms, decent breakfast and a reasonable price

good breakfast, early check in, great staff at reception

free wifi access, in todays world of instant connectivity this is not really appropriate

perfect location for kids

no spa bath available

wifi could be faster

staff were welcoming and early check in late check out.

the staff, early check in on a busy weekend was a massive bonus!

accommodated our early check in request and was friendly and efficient

the spa was a lovely place to relax

great location and fab late check out time

early check in was available at no extra charge rooms were clean and

no breakfast or bar in the hotel, but that wasn't much of a problem.

free wifi would be nice irrespective of hotel booking method.

pleasant staff who work behind the bar and also for breakfast

staff from reception experience to cleaners to bar staff

parking on site- early check in when requested,great superior twin room!

after booking and requesting an early check in, i received an email stating no guarantee could be offered for such a privilege

asked for early check in prior to coming and was told when got there we couldn’t get in early and would

they let us have an early check in

helpful about holding luggage and an early check in

nice early check in time

great location and parking as well as ev charging

bar was busy

late bar available

clean, beds incredibly comfortable, friendly staff, bar and restaurant very reasonably priced, convenient location, free car park

we arrived early and were told a blanket no re early check in

we were allowed early check in and paying the extra for an upper floor room was definately worth it

breakfast, room was immaculate, staff catered for our early check in/late check out request

we were fortunate to get an early check in due to our room being ready

good location and early check in

we also arrived early but declined early check in, only to then try to check in at 3pm when the whole of the hotel

could leave bags due to no early check in. room with a nice kettle and comfy bed.

the day before to ask if we could get early check in was advised we could we on arrival was told our room wasn’t ready and the lift was

wore lovely , bedroom had great design interior and staff at reception wore great to give us an early check in

the staff were very helpful and lovely, the breakfast was delicious, the bar was open to the residents till very late

my booking should have included an early check in which couldn t happen due to the room not being cleaned in time so they upgraded

a shout out to denise who facilitated a third bed and early check in as we had an elderly member in our group

got an early check in which was great

they gave us early check in

requested an early check in as we landed from dublin at 7

i ask to have early check in because we arrived early and didnt allowed

friendly staff, early check in, quick response to email.

early check in request wasn t met and they didn t have adapters for european chargers

jay was so helpful and even let me do an early check in @11am

was the waffle makers when they were there), staff were very helpful in accommodating our early check in and holding our bags while we finished are day in liverpool

for early check in on 3 occasions even 2 days before said to ring back on morning we did still

they were able to facilitate an early check in due to attending a wedding despite being under immense pressure due to high number

staff lovely early check in really useful as attending a wedding , thank you

staff arranged an early check in at short notice

place out the way lovely pool and spa area room was excellent we had only planned to stay one night and booked another staff

early check in 2 = breakfast good 3 = nice room, good view 4 = great shower 5 = friendly cleaning

early check in luggage room location to town

there is no restaurant onsite for dinner but the bar serves snacks and there are many good restaurants nearby

hotel,fantastic views ,good size room, nice cooked breakfast, friendly staff

great for a walk around albert dock and for the town itself breakfast really nice plenty of

allowed a free early check in

and accomdating requested early check in with them few weeks ago for sons graduation same day we arrived and room was

no early check in. no option to pay cash in restaurant/bar

we requested an early check in and were facilitated at no extra cost

we arrived early and the lady on reception allowed us early check in which was brilliant as i had my daughter

booked the room for my nieces as a gift and paid for early check in for 1pm

the decor was lovely very clean and quiet, staff were really helpful, although there isn't an early check in some one was on site to allow us to leave our bags and all communication i had prior

our room was not due to be ready until 3pm, but the staff not only gave us early check in, they also upgraded us to a better room, in order to do so

called me a liar for saying i booked early check in especially when i even showed them proof

was offered to pay for early check in but i had plans anyway