went above and beyond to have our room ready for an early check in

the fee wifi was hopeless

quite, no fuss .couldn't fault .anything. parking also available.

staff were lovely and very helpful. food in the restaurant was fantastic! plenty of parking.

location lovely gardens, bar food and lovely welcoming staff

nice early check in of 3pm and late check out of

room upgrade with breakfast for two and access to the spa facilities and the ability to have an early check in and a late check out

over for a wedding we attended nearby and the reception staff was really nice and allowed us an early check in to get ready :) the beds were comfy the room was clean throughout and the shower

the spa facilities

the added bonus was the spa facilities and the length of time they were available from

got early check in and late check out for free, which is great

nice warm homely bar area and restaurant and also a pool table to play on

bar area, very comfortable rooms, friendly staff

had a meal in the restaurant and a few drinks in the bar whilst the footy was on

friendly staff, nice bar and restaurant. highly recommended.

i booked early check in, which was fine and the pool was gorgeous

pool facilities were great for the kids and our room was modern, clean and had all essentials like hairdryer, iron etc

room service drinks menu. need more variety and options to edit mixers.

big comfortable room for the family, good food and lovely pool for a family swim

the offers in the bar could have extended to hotel gests

early check in

allowed early check in as going onto a function

perfect location nicely refurbished v clean great food great bar atmosphere 11 out 10

breakfast a bit overcooked but no real complaints!

came for breakfast quite late so the cooked breakfast was slightly 'over'

good breakfast, early check in, great staff at reception

the swimming pool and their service

wifi could be faster

spa but my son could come with me

have preferred some more choices on the room service menu, maybe a replication of the restaurant menu while the restaurant is open

hotel perfectly located for early flight next morning

early check in request was approved very quickly

unfortunately couldn't get an early check in.

were up too early for our flight so only had continental breakfast which was perfect for us

service at the bar was very slow, not enough staff to cope with a busy time

we had a big room and we're given an early check in. very friendly staff

charged for items we never recieved through room service

the spa experience was just what we needed and the evening meal was lovely

kids loved the pool & during the morning it wasn't busy which was perfect for us

just need to upgrade the wifi so it reaches more of the room

after booking and requesting an early check in, i received an email stating no guarantee could be offered for such a privilege

they let us have an early check in

asked for early check in prior to coming and was told when got there we couldn’t get in early and would

early check in was helpful,

helpful about holding luggage and an early check in

car park, very friendly, managed to get a early check in

parking available too

it's a short walk into the town centre and we got a free parking space

so friendly, breakfast and evening meal was outstanding. rooms spotless

i ordered room service for my evening meal and although very tasty, the portions were extremely small for the

nice early check in time

there is a casino next door but had no problems with noise

based for city centre 10 mins walk without parking charges meals available on request plus a bar for the non days

parking and ev charging available

bar of an evening to have last drink before bed

we were fortunate to get an early check in due to our room being ready

good location and early check in

breakfast, room was immaculate, staff catered for our early check in/late check out request

we arrived early and were told a blanket no re early check in

we were allowed early check in and paying the extra for an upper floor room was definately worth it

the day before to ask if we could get early check in was advised we could we on arrival was told our room wasn’t ready and the lift was

wore lovely , bedroom had great design interior and staff at reception wore great to give us an early check in

could leave bags due to no early check in. room with a nice kettle and comfy bed.

we also arrived early but declined early check in, only to then try to check in at 3pm when the whole of the hotel

cool aesthetic, good location, staff were helpful, nice bar and restaurant underneath, very clean and modern

staff offered early check in as room was ready

early check in was a real bonus and close proximity to the city was great

breakfast freshly cooked, hot and very good quality ingredients, nicely presented

it was a bit noisy as we were above the bar but we were still able to sleep well.

to find free parking within walking distance from city centre very clean good bar with friendly staff excellent

early check in was a real bonus and meant our day in chester was a full one

was a shame the bar wasn't open to relax in (refurbished going on i believe) but drinks were available when

staff were very friendly, breakfast was superb. very comfortable and clean.

was very clean to high standard our room was a ground floor room easy to get bags with in with kids

the staff were really helpful and friendly. breakfast was good. free parking

we asked for early check in and were then told we couldn't check in until 3pm

early check in.

friendly staff, early check in, quick response to email.

i ask to have early check in because we arrived early and didnt allowed

staff were very pleasant and accommodating for all our needs including early check in and bag storage after our stay

got an early check in which was great

we arrived at 9:30am and chanced my arm for an early check in, we were checked in and given our room key, which was perfect for us

late check out and room ready on arrival as requested early check in if possible

early check in available when asked

they gave us early check in

friendly staff who were happy to assist with early check in when we arrived early

nice to have the bar so close to the room made it easy to nip out and grab a drink when relaxing in the room

the room was clean ,bed clean & comfy.the bar food was excellent ❤️

this was a cosy place to stay the bar was spacious and the food was lovely

due to lack of staff, there wasn't enough staff on to cope with volume of customers which led to bar area being left full of dirty glasses for many hours and empty plates with food on left for the

early check in luggage room location to town

early check in 2 = breakfast good 3 = nice room, good view 4 = great shower 5 = friendly cleaning

great for a walk around albert dock and for the town itself breakfast really nice plenty of

lovely room with a great view, nice bar area. really good breakfast

was very clean, tidy, lovely showering lotion, the view was brilliant, breakfast really nice and friendly staff i would stay

booked the room for my nieces as a gift and paid for early check in for 1pm

called me a liar for saying i booked early check in especially when i even showed them proof

our room was not due to be ready until 3pm, but the staff not only gave us early check in, they also upgraded us to a better room, in order to do so

was offered to pay for early check in but i had plans anyway

the decor was lovely very clean and quiet, staff were really helpful, although there isn't an early check in some one was on site to allow us to leave our bags and all communication i had prior

we arrived early and the lady on reception allowed us early check in which was brilliant as i had my daughter

we requested an early check in and were facilitated at no extra cost

early check in late out

no early check in. no option to pay cash in restaurant/bar

allowed a free early check in

staff and we were allowed an early check in

the bar area was nicely decorated for the occasion and the popular guided ghost tours depart from just

the bar serves a range of drinks and the food is excellent

the free hot drinks in the bar at any time was a very welcome and unusually generous feature for the hotel quests

both breakfast and dinner were absolutely delicious with a great choice and the bar area was spacious and relaxing

despite arriving 3 hours before check in they allowed an early check in

and my girlfriend arrived on the 5th of october early in the morning to check in

they accommodated an early check in and were really helpful with everything

early check in. staff were so professional and accommodating.

modern ,immaculate bedroom,bathroom,and views

maybe a slightly early check in time than 15.00

arrived just to drop bags off prior to check in, but room was ready, so had a nice unexpected early check in

staff allowed early check in after a long flight and train ride-this was so amazing to get to rest before touring

they were even able to allow us an early check in which we didn't expect but the room was already cleaned so that was incredibly

breakfast good. bed rooms good clean ihg membership allowed us early check in and late check out

and an early check in which was incredible

location early check in codes to access property - useful for a group clean, large

got an early check in which was a bonus

rang prior to arrival to ask for early check in and were very accommodating

one bedroom with tv and wifi included in price, small kitchen with cooker to make your own meals and save a fortune eating out breakfast, lunch and

a huge, fully equpped kitchen diner, decent twin room, and a bathroom though compact, was perfect

the apartment we stayed overnight was more spacious than expected with a good kitchen & tv entertainment facilities

rooms amazing given an upgrade on arrival and early check in

right on the doorstep of loads of bars and clubs so perfect location

late check out at no extra charge

love the themed rooms and the mini bar fridge was great even though we didn't use any of it

the bar in the hotel was excellent

early check in, friendly staff, ability to leave our bags in reception on check out day

reception staff made every effort for us to have an early check in as i was attending my sons wedding at 3pm

hotel happily offered us an early check in as we arrived earlier than expected

we were allowed early check in prior to the wedding which was brilliant, staff were so helpful and lovely

an early check in would have been great as we arrived in the city at 8am.

i phoned in advance to see if early check was available and staff were very helpful and managed to accommodate us for an early

great location early check in great pub lovely big breakfast friendly staff great shower

totally recommend the three adults luxury en-suite rooms

allowed early check in and great location

welcome drink a nice surprise comfortable bed late check out no problem

we where offered a late check out free by andrew i think his name was

staff who upgraded our room for our anniversary and also gave us complimentary late check out hotel room was massive and the big bed was the comfiest i've ever slept in, great

my friend the welcome was lovely, room not available for early check in

early check in was not communicated and on two separate occasions my wife was walked in on by the

the upgraded room and early check in for our anniversary was greatly appreciated

the meal at arkle is one to remember. a lovely night away from the kids!

spa sorted me a last minute booking too

early check in was great after my overnight travel with late check out to facilitate my flight home

they do allow an early check in for 40 but can't guarantee a room

reception staff were lovely and helpful and very quick and early check in

we got there early and got an early check in which was great

early check in, central, clean

enabled early check in/bag drop - thank you

was on the last floor, so consequently: the wifi could not be used as the signal was too weak, and the water pressure was very low

wifi requires you to re-connect and re-enter password every day. it is a minor thing.

lovely breakfast rooms clean and comfortable staff were brilliant wifi great

bedroom for single occupancy with en-suite facilities and a fabulous breakfast incl good fast wifi signal and a large

appreciated the early check in as we had a wedding

the check in was fantastic, offered early check in and late check out

ev charger blocked by non charging car all night and no carpark management

comfy rooms and a good bar and lounge area. perfect location to see chester.

could hear music from the gym room was hot

early check in as room was ready. central location, ten minutes from station. intersting decor.

central in chester,v clean and great bar downstairs

highly recommend anyone that stays also visits the bar where you will receive a warm welcome, reasonably priced drinks and events on occasion

voucher for a free drink in bar fifteen was a bonus

the staff at the bar were so nice, friendly and welcoming

called for an early check in and were told it would be ok from approx 12

didn’t work, and asked for early check in but just told to leave things in a cupboard til

staff were excellent early check in and lock up for bags on check out the staff were very welcoming and

early check in was a issue, had to put my suit on in the disabled toilet

staff upgraded early check in

secure location, friendly helpful staff, allowed early check in when room was ready

really friendly staff. were happy to do an early check in

got confirmation that we could have an early check in from bookings

sorry i can't think of name was so friendly and couldn't accommodate us any better she gave us an early check in without been asked which was fantastic as we had been travelling all night , highly

friendly staff, early check in and very clean.

location and staff offer me laundry for free and early check in

loved it staff are great clean rooms bar has great staff as well deffo 5 **

a little bit noisy at the beginning, but is is normal as it is an inn and my room was over the bar area, but at 11 there was no more noise left

the only thing was how crowded the bar was when we went to check in but that can’t be helped!

would definitely use again great value for money in the bar too

3 rooms as was family wedddin near by all rooms ready for early check in excellent

early check in, central location, rooms clean and comfortable, great choice at breakfast.

gym was basic

great location in centre. quiet room. nice little gym. comfy bed

also the room service was misleading as one leaflet said 24/7 availability and another said shuts at 9:30pm

early check in avavilable and took advantage of late check out at 20

loved the bunk bed alcoves for the kids. decor of room was lovely. all very clean.

clean and perfect room for 2 adults and 2 children kids loved the bunk beds and room very

only negative was the noise from the bar downstairs, we travelled as 1 adult and 2 kids, but it didn't effect our stay

i travelled with two teenage kids, who thought it was cool, but if they were younger this is not the place for you

early check in arranged in advance

excellent service booked early check in and the room was ready

it wasn't a huge problem as we got an early check in but it also wasn't rectified for our stay

central location, early check in with ease, comfy clean rooms

asked for early check in obviously willing to pay the extra as we had been travelling all night and

free luggage storage after checkout we also had a free early check in as we arrived a bit earlier than our check in time there s 24/7

providied breakfast to an exhausted solo traveller allowed me early check in reception staff are without helpful friendly and supportive

were friendly and offered us early check in & the location was very ideal near the waterfront as we were visiting friends on the

the wifi was a bit slow but really got no complaints at all

although, no dining room now for breakfast, but not a great problem with so many cafes nearby

we were very happy with early check in at 12, thank

was for the childrens christmas night away, we paid for the biggest best room for a reason, the kids went to lush for bath bombs and we had a lovely relaxing night planned, we did not move to the

the door bar between the bedroom and bathroom was bare and my husband caught his foot on it,

location and spa bath

plenty of space for the kids to play and unwind

staff were friendly and helpful had early check in which was a bonus

if it were not for that i properly would have been in the bar enjoyed

the bar was fully stocked and although busy managed perfectly well to avoid waiting to order

we loved the room and the bar the food is awesome and we highly recommend anyone to stay with them

one staff on when we came to check in, they were serving in the bar as well, very busy as open mic had started same time as checking

the staff were super friendly and sorted an early check in for us no problem :) and the decor was gorgeous i loved the room

they offered us their early check in and helped with accessing the room prior to the official check in

genius early check in

terrible wifi and very noisy.

wifi was v poor

warm welcome and a nice, unexpected early check in, room was clean and welcoming, decorated in a faux early 20th century style, part

a wonderful place, beautiful, quirky room, comfy bed, exceptional breakfast and lovely staff… happened to be here for their 10th anniversary party and was made to

the bar was welcoming and again the decor and furniture felt

the breakfast was exceptional fresh and very tasty

breakfast excellent. bed really comfortable. staff brilliant, martin,jean and the bar staff.

the staff were super friendly and let us have an early check in as we were going to a festival and they were also fine with us checking out a little

location was perfect in central liverpool with bars and restaurants a short walk away

lovely spacious room. great staff and the bar had a fab atmosphere

discount for breakfast in the bar next door was a lovely touch

late check out at 11 was brilliant and they do breakfast in the pub

i requested an early check in due to organising a surprise party and this was arranged

very good stay, early check in provided without any problem

as we had requested an early check in, then to be told our room wasn t ready

wifi in morning was a bit slow but otherwise all good

room service was excellent burger was awesome