the staff, early check in on a busy weekend was a massive bonus!

staff were welcoming and early check in late check out.

accommodated our early check in request and was friendly and efficient

very clean and welcoming. loved the pool and bar

(rebekah) there were no facilities such as gym, bar etc open due to the corona virus

early check in was available at no extra charge rooms were clean and

had no wifi in rooms to watch most channels on telly

rong) wifi and easy parking

i was asked if i would like to order breakfast, i did and received a discount for early booking

staff from reception experience to cleaners to bar staff

we had requested 1 room be ready for an early check in as we were attending a funeral, they had all 3 rooms ready, which was really good

lady who checked us in was really helpful and friendly, got us early check in and was happy to sort our

we travelled from australia and helped us settle in so much with early check in, the area, anything we needed, she was there

drinks at the bar were a bit expensive

the room was lovely and warm no noise and the breakfast was lovely and fresh fair play it was

accommodated early check in & use of other room to change in as had wedding to attend

early check in , nice room and lovely breakfast

lovely giant old country hotel with big garden and huge car parking area

the room was lovely, there was a free buffet on the friday night and breakfast was excellent

breakfast was delicious

paid for early check in and room wasn't ready no.pin number for sky club room

convenient location good sized room option of early check in was very helpful

even had a complimentary early check in

property really exceeded all our expectations, from a hassle-free early check in and check-out, to a very high standard of service normally reserved for 5 star

stayed for 1 night but got an early check in worth it for the pool and facilities me and my partner had a lovely definitely gping

unfortunately couldn't get an early check in.

hotel perfectly located for early flight next morning

early check in request was approved very quickly

when i expressed my disappointment at reception, i was told that they were mainly for kids

i was travelling with two small kids and getting food to hotel room was slightly tricky, although we managed it in the end

we requested an early check in and had an email to confirm but when we arrived it was not on the booking

were great, they facilitated an early check in so that i could do a work presentation

early check in and late checkout, the room and the food

room in the restaraunt- bar snacks and room service don t cater for vegans nor pescatarians - cheeseboard was very poor a hard stale

friendly staff, free parking and nice sized room at amazing price

messaged to arrange early check in and had a quick response and they allowed us to check in before the wedding we were

50, we thought we would get last orders but the bar was closed

bar lively, staff lovely have booked to stay

arrived just after my notified check in time and asked at the bar about checking in as there was no obvious 'reception' desk

hospitality was excellent, the food was above expectation, and a warm welcome in the bar with open fire and an open fire with breakfast , exceptional value for

staff were fantastically friendly and helpful, organising early check in and taxis

lovely location, restaurant and bar area spacious, food nicely presented and delicious, drinks reasonable, very good value for

lovely welcoming bar and

was pleased to find internal door access to bedrooms from bar to hotel so saved wearing a coat

unable to hear any noise from downstairs despite bar area being busy

good breakfast, early check in, great staff at reception

having use of the gym next door was a hit with the kids

more information in the room about the spa times and for food etc

tdoor pool and jacuzzi

being able to use the pool

this year we asked for early check in and we were able to check in even earlier as the lady on reception switched rooms

price and early check in and it accommodates pets

was fine, cheap and cheerful, staff were pleasant and amicable, we needed a hotel with an ev charger which this offered on our way south

bed sofa was uncomfortable for kids no tea or coffee making facilities

of 2 adults and 2 kids (4 and 13 years old) liked location, we were travelling towards lake district and motel is

friendly welcome when arrived the lad on reception was brilliant, accommodated to my needs of early check in via email with no problem

dan the manager. the bar , the room layout and nice and warm.

no bar open. no food. hardly any staff around

ryan even opened the bar on request as there is a snug area with a nice fire, it was lovely to have a drink by the fire

was no breakfast available on the first day, and the bar and public rooms were not open

the hotel staff were very helpful for our early check in .

parking ,the room ,the bed ,the shower room ,the food ,the drinks ,the staff

location was perfect for what i wanted. wifi was strong. nice welcome from staff

food was good and parking was easy

plenty of parking

friendly staff who were happy to assist with early check in when we arrived early

large car park for our campervan

nice to have the bar so close to the room made it easy to nip out and grab a drink when relaxing in the room

we decided to eat at the bar attached and the quality and price were brilliant, the staff working in the bar were so kind

due to lack of staff, there wasn't enough staff on to cope with volume of customers which led to bar area being left full of dirty glasses for many hours and empty plates with food on left for the

early check in was a real bonus and meant our day in chester was a full one

nothing really, shame the bar wasn’t open

the bar was closed, we weren't informed which was a shame otherwise couldn't fault anything

easy to find, easy to park, clean rooms, excellent breakfast, and perfect location

was a shame the bar wasn't open to relax in (refurbished going on i believe) but drinks were available when

staff offered early check in as room was ready

early check in was a real bonus and close proximity to the city was great

breakfast was amazing and cooked to order

breakfast freshly cooked, hot and very good quality ingredients, nicely presented

room was clean and well presented, bar was added bonus and great breakfast

they replied to my messages quickly and even accommodated us with an early check in

were very friendly and accommodating, chatting over the app whilst on the way to facilitate an early check in

we requested an early check in and were warned it may not be possible but they would try their hardest to make it a

friendly staff, arranged early check in for us and didn’t grumble when we were a bit late for breakfast

we required an early check in and they were very accommodating to this

early and asked for early check in due to work commitments and they were very accommodating and

the early check in is a pain at the moment and early checkout (7am) is non existent

great staff, happy to accommodate an early check in. good value for money.

property was in superb order, the bar area was kept to a very high standard as was my accommodation

we ate from the vegan bar menu and the food was exceptional

went above and beyond to have our room ready for an early check in

parking especially when afternoon parties are running

struggled with wifi on work pc but that s more likely my firewall

it easy to get to places in the area, and there was a good amount of free car parking, and free wifi

wifi poor

lovely property. friendly staff and very accommodating as we needed an early check in

had to inform them i had paid for early check

paid for early check in and it was quiet when i arrived,

were lovely and food

we haven't had a day and night away from the kids in 3 years and this was the only time for another long stretch

pleasant and helpful staff - they kindly accommodated a slightly early check in the hotel grounds are pretty and well

did not work, wifi did not work in the room

room which were two single mattress put together both different heights didn t even get given wifi password or a fridge in the room, especially in these temperatures

is dark, our room was dark, food was ok but not great, room service for some water we phoned down for never appeared at all, breakfast delivery came with

kitchen is well-equipped too

car park, very friendly, managed to get a early check in

excellent breakfast friendly staff excellent location free parking

on reception was quick to resolve the issue and kindly offered us complimentary drinks at the bar excellent customer service

it's a short walk into the town centre and we got a free parking space

late check out was great so i could get my morning meeting in

appreciated the early check in as we had a wedding

the check in was fantastic, offered early check in and late check out

clean ,no kids running about at 3 in the morning let fellow residents that there back .

only issue was that from 6am there was loud music from the gym next door which is part of the same building, which woke up both me and my partner

rooms that face the car park and over the gym can be susceptible to noise: gym classes commencing at 6

we had a big room and we're given an early check in. very friendly staff

room service was fast and delicious.

nice friendly hotel free use of spa fantastic breakfast

the pool, gym, jacuzzi & sauna are an added bonus

friendly staff, particularly in the spa area, we had two young babies, they were extremely helpfull

early check in as room was ready. central location, ten minutes from station. intersting decor.

welcoming, rooms spotless, bar staff were amazing and the atmosphere in the pub was

voucher for a free drink in bar fifteen was a bonus

central in chester,v clean and great bar downstairs

wasn't a fridge but it was fine as the bar gave me a big bucket of ice to put my milk

my friend the welcome was lovely, room not available for early check in

the upgraded room and early check in for our anniversary was greatly appreciated

early check in was not communicated and on two separate occasions my wife was walked in on by the

wonderful reception staff who led us to our room, we had room service too & again staff were fantastic & the food was fabulous

gym could have been more substantial

staff and we were allowed an early check in

staff were lovely from check in to the young bar man

the bar area was nicely decorated for the occasion and the popular guided ghost tours depart from just

the bar serves a range of drinks and the food is excellent

both breakfast and dinner were absolutely delicious with a great choice and the bar area was spacious and relaxing

great location early check in great pub lovely big breakfast friendly staff great shower

totally recommend the three adults luxury en-suite rooms

early check in, central location, rooms clean and comfortable, great choice at breakfast.

3 rooms as was family wedddin near by all rooms ready for early check in excellent

good staff, clean, easy access, brilliant location, fantastic associated bar and

room service ended up being a game of guess what s on the menu played with the kitchen staff

the bar did not have any lemonade or wine glasses, we were told they had all been used for room service

after booking and requesting an early check in, i received an email stating no guarantee could be offered for such a privilege

parking on site- early check in when requested,great superior twin room!

helpful about holding luggage and an early check in

they let us have an early check in

asked for early check in prior to coming and was told when got there we couldn’t get in early and would

had early check in

to pay extra if we want an early check in especially when they know the races starts at 12 - should allow early check ins for

asked for an early check in and accommodated

property was close to haydock park racecourse we benefitted by having an early check in which was

arranged an early check in for us

staff were friendly and helpful had early check in which was a bonus

did ask the young girl at the bar early in the day she stated that the cleaner was just going up now

bar service was first class all through our stay and great prices too

one staff on when we came to check in, they were serving in the bar as well, very busy as open mic had started same time as checking

we loved the room and the bar the food is awesome and we highly recommend anyone to stay with them

warm welcome and a nice, unexpected early check in, room was clean and welcoming, decorated in a faux early 20th century style, part

the breakfast was so good, i had the continental and my daughter had the full english

no pub grub, no bar food available apart from roast dinner.....

allowing us a late check out and early breakfast

comfortable bedding, warm and friendly staff, lovely breakfast in the morning, beautiful room design and lovely pub atmosphere

i requested an early check in due to organising a surprise party and this was arranged

as we had requested an early check in, then to be told our room wasn t ready

very good stay, early check in provided without any problem

was perfect, the staff, room service, room, location and the cocktails were wonderful

easily woken up by room service next door late at night

early check in , very accomadating, great staff, good atmosphere

early check in arranged, good value for money.

perfect parking for races and everything rooms food was great

wifi would not allow use of facetime or skype

very clean easy parking , access to building very comfortable