bonus points for late/early check in and out

lawn mowers on a morning we were working nights so not hotels or golf course fault

we only wanted a bed for the night so didn't use any facilities except one quick drink in the bar which was well stocked and warm and cosy with very good staff

is ideal when we come to visit them, our rooms have always been spotless, lovely comfy beds, nice bar the staff are very

sophie in the bar /dining area needs a special mention, lovely girl

were really lovely and very accommodating even helped us with an early check in as we d attended for an event

are great, bar and food was good, spa and gym was good, been here loads of times and will continue to do so

staff were exceptional, warm.and friendly welcome bar staff were excellent.

recommend the room service, the steak was delicious and very reasonably priced

amazing hotel, spa and restaurant! unbelievable price. very attentive staff. highly recommend

allowed early check in as going onto a function

early check in

rooms , where comfortable ,breakfast was lovely.staff were friendly

breakfast was excellent and the evening meal was good

would have liked fresh fruit salad instead uf while fruit at breakfast

over for a wedding we attended nearby and the reception staff was really nice and allowed us an early check in to get ready :) the beds were comfy the room was clean throughout and the shower

nice early check in of 3pm and late check out of

room upgrade with breakfast for two and access to the spa facilities and the ability to have an early check in and a late check out

the pool, sauna & steam room were of a very good standard as was the gym and my wife went to a couple of classes

rooms are on the ground floor, but quite a long walk from the entrance & breakfast area

got early check in and late check out for free, which is great

roomz and bed was so comfy , the new big chef (tudor rose ) where very value for money and the bar area had all sky sports on which was a added bonus, in the morning we went to cheshire oats

friendly staff, nice bar and restaurant. highly recommended.

nice warm homely bar area and restaurant and also a pool table to play on

had a meal in the restaurant and a few drinks in the bar whilst the footy was on

went above and beyond to have our room ready for an early check in

ample parking too

location lovely gardens, bar food and lovely welcoming staff

parking was a bit tight

parking especially when afternoon parties are running

we had a big room and we're given an early check in. very friendly staff

excellent location with plenty of parking facilities

staff, lovely room, beautiful pool, excellent location for chester centre, nearby bus stop into chester

kids chicken nuggets were especially good, very good portion size

evening meals were great; we opted for the bar snacks which were very nice and reasonably priced

car park, very friendly, managed to get a early check in

we were able to choose from a menu for breakfast and they allowed us to keep our car in the parking lot while we went into liverpool

location with private parking

so friendly, breakfast and evening meal was outstanding. rooms spotless

excellent breakfast, all came together

staff and we were allowed an early check in

lovely xx food gorgeous x breakfast and dinner 10/10 xx extremely clean x fab stay x thank you to bar manager, jamie

both breakfast and dinner were absolutely delicious with a great choice and the bar area was spacious and relaxing

the free hot drinks in the bar at any time was a very welcome and unusually generous feature for the hotel quests

the staff were friendly the hotel and bar very clean and the service excellent

as we had requested an early check in, then to be told our room wasn t ready

i requested an early check in due to organising a surprise party and this was arranged

very good stay, early check in provided without any problem

wifi wasn't great - and we thought the tuck box was a bit pricey! but not a big deal!

only thing was we requested a bottle of prosecco to our room and it was a hour until i called room service to see where it was and the girl said do you want it now, wasn't happy with that

great location early check in great pub lovely big breakfast friendly staff great shower

totally recommend the three adults luxury en-suite rooms

i booked early check in, which was fine and the pool was gorgeous

good breakfast

breakfast was easy to help yourself to

plenty space and comfortable disappointed that the kids had limited times to access the pool

lovely room very comfortable great spa great breakfast. fantastic staff.

staff were friendly and helpful had early check in which was a bonus

the bar was fully stocked and although busy managed perfectly well to avoid waiting to order

if it were not for that i properly would have been in the bar enjoyed

did ask the young girl at the bar early in the day she stated that the cleaner was just going up now

very central in chester. the bar has a great band on a saturday night.

warm welcome and a nice, unexpected early check in, room was clean and welcoming, decorated in a faux early 20th century style, part

friendly staff and nice clean rooms too. breakfast was very tasty in the morning too! 10/10

good sized room interesting & individual room decorations big breakfast

the bar was welcoming and again the decor and furniture felt

comfortable bedding, warm and friendly staff, lovely breakfast in the morning, beautiful room design and lovely pub atmosphere

the upgraded room and early check in for our anniversary was greatly appreciated

early check in was not communicated and on two separate occasions my wife was walked in on by the

my friend the welcome was lovely, room not available for early check in

wonderful reception staff who led us to our room, we had room service too & again staff were fantastic & the food was fabulous

park ,straight into hotel, really nice traditional feel concierge takes bags to rooms excellent breakfast

3 rooms as was family wedddin near by all rooms ready for early check in excellent

early check in, central location, rooms clean and comfortable, great choice at breakfast.

main reception, room was nice and clean, reception staff really friendly and helpful, the mini bar in the bedroom was lovely and the little touch of note left by reception was nice

only small fault was the gym was not as versatile as others but is very clean and cool!

the room was clean and comfortable, with wifi included

early check in as room was ready. central location, ten minutes from station. intersting decor.

voucher for a free drink in bar fifteen was a bonus

location, character room above a thriving lively bar that doesn't disturb the room

bar staff delightful

wasn't a fridge but it was fine as the bar gave me a big bucket of ice to put my milk

early check in was a real bonus and close proximity to the city was great

staff offered early check in as room was ready

of the lodge it was a little more out of town than what we were used to but enjoyed the walk the breakfast was enjoyable and hot room

the property had a great bar, which was very popular

to find free parking within walking distance from city centre very clean good bar with friendly staff excellent

appreciated the early check in as we had a wedding

the check in was fantastic, offered early check in and late check out

have toys for kids to play

it advertises that it has a gym (which is why i booked here) but they fail to say it's an external gym and you have to pay

great atmosphere and great amenities for kids

staff were very helpful when we asked for an early check in and the spa was perfect

arranged an early check in on request reception staff brilliant in fact all staff could not do enough had lunch

food was lovely staff were so helpful couldn't do enough for you sunday roast was excellent gym was good and also the pool and

times that kids they were allowed to swim in the pool were limited which was unfortunate especially if youre

pool is great especially as they allow kids during set times, but the changing rooms are in need of an update and the floor is terribly

early check in was a real bonus and meant our day in chester was a full one

night manager very accommodating offered to keep the bar open a bit longer

staff were very friendly, breakfast was superb. very comfortable and clean.

nice drink in the bar before going out

everything, only downside was the bar was been refurbished and not available, enough place's to get a beer from close by

friendly staff who were happy to assist with early check in when we arrived early

this was a cosy place to stay the bar was spacious and the food was lovely

we decided to eat at the bar attached and the quality and price were brilliant, the staff working in the bar were so kind

the room was clean ,bed clean & comfy.the bar food was excellent ❤️

due to lack of staff, there wasn't enough staff on to cope with volume of customers which led to bar area being left full of dirty glasses for many hours and empty plates with food on left for the

the early check in is a pain at the moment and early checkout (7am) is non existent

great staff, happy to accommodate an early check in. good value for money.

early and asked for early check in due to work commitments and they were very accommodating and

on departure i asked the young man at the bar if i should place the room key into the check out box

didn’t have breakfast but wish we had it looked lovely, we could have had brunch in the lovely bar area

great room .easy early check in ..great value for money .breakfast lovely .

early check in ,staff lovely

the rooms were extremely clean and the bar of a night was so much nicer than a normal b&b.

parking gorgeous breakfast (the chef was lovely) friendly staff lovely room and very clean gorgeous beer garden (+)breakfast was excellent, freshly cooked staff lovely. would definitely stay again. (+)staff make you so welcome breakfast was so good (+) during check-in, they were asking your preference for the breakfast menu and preferred time for breakfast (+)enjoyed our pleasant stay nothing was too much trouble and thank you for our creme eggs with our breakfast for easter defo booking (+)location easy to travel around to different places, staff were very friendly, as were the locals breakfast was very good, beer prices were very good also (+) nice breakfast (+) the breakfast, included in the overnight price, was also excellent with hot food, fruit juice, etc (+)great room .easy early check in ..great value for money .breakfast lovely . (+) delicious breakfast in the morning, norma was very nice and all the staff were polite and welcoming

we did not need breakfast as we were already booked for full breakfast at local golf club

nice early check in time

bar open till 1am

based for city centre 10 mins walk without parking charges meals available on request plus a bar for the non days

next door to a casino

it is situated next to a casino about 10’mins walk from the albert docks

good location and early check in

we arrived early and were told a blanket no re early check in

we were allowed early check in and paying the extra for an upper floor room was definately worth it

we were fortunate to get an early check in due to our room being ready

breakfast, room was immaculate, staff catered for our early check in/late check out request

were very friendly and accommodating, chatting over the app whilst on the way to facilitate an early check in

we required an early check in and they were very accommodating to this

we requested an early check in and were warned it may not be possible but they would try their hardest to make it a

booked it the night before we stayed and we arrived early due to poor weather and was going to stay in the bar area until check in time however our

they replied to my messages quickly and even accommodated us with an early check in

early check in luggage room location to town

early check in 2 = breakfast good 3 = nice room, good view 4 = great shower 5 = friendly cleaning

was very clean, tidy, lovely showering lotion, the view was brilliant, breakfast really nice and friendly staff i would stay

bar is open until 04:00 am the breakfast is amazing hotel very clean and in a great location for

the staff were friendly and helpful and the bar area was very comfortable

lovely property. friendly staff and very accommodating as we needed an early check in

paid for early check in and it was quiet when i arrived,

had to inform them i had paid for early check

117 it is at the top of the stairs so you can hear everyone coming and going and kids running up and down the stairs

meals were excellent and pool and sauna were first class

hotel great location they gave us early check in time because we had arrived on an early morning

late check out and room ready on arrival as requested early check in if possible

requested an early check in as we landed from dublin at 7

got an early check in which was great

my booking should have included an early check in which couldn t happen due to the room not being cleaned in time so they upgraded

staff were very pleasant and accommodating for all our needs including early check in and bag storage after our stay

was the waffle makers when they were there), staff were very helpful in accommodating our early check in and holding our bags while we finished are day in liverpool

jay was so helpful and even let me do an early check in @11am

friendly staff, early check in, quick response to email.

we asked for early check in and were then told we couldn't check in until 3pm

the day before to ask if we could get early check in was advised we could we on arrival was told our room wasn’t ready and the lift was

we also arrived early but declined early check in, only to then try to check in at 3pm when the whole of the hotel

could leave bags due to no early check in. room with a nice kettle and comfy bed.

wore lovely , bedroom had great design interior and staff at reception wore great to give us an early check in

receptionist & bar team really welcoming, friendly and more than helpful

we requested an early check in and were facilitated at no extra cost

allowed a free early check in

no early check in. no option to pay cash in restaurant/bar

we arrived early and the lady on reception allowed us early check in which was brilliant as i had my daughter

warm welcome by the reception staff , (especially as it was freezing outside) early check in- clean and comfortable room - easy access to albert dock and arena

good breakfast, early check in, great staff at reception

spa room

ed 13) which spoilt our trip

having use of the gym next door was a hit with the kids

wifi was limited just for emails no free browse breakfast was very ordinary noting speacial

reception staff made every effort for us to have an early check in as i was attending my sons wedding at 3pm

we were allowed early check in prior to the wedding which was brilliant, staff were so helpful and lovely

an early check in would have been great as we arrived in the city at 8am.

30 surcharge for early check in for a room that was ready

location was very good, early check in, nice bar and communal areas.

and an early check in which was incredible

location early check in codes to access property - useful for a group clean, large

we were very happy with early check in at 12, thank

friendly, spacious rooms, receptionists were the kindest welcoming i've meet in any hotel my kids wanted it to be there new

the beds were not comfortable. damaged wardrobe and the spa bath didn't work

location and spa bath

the presidential suite was a nice room, the kids were really excited about the big bath

free luggage storage after checkout we also had a free early check in as we arrived a bit earlier than our check in time there s 24/7

providied breakfast to an exhausted solo traveller allowed me early check in reception staff are without helpful friendly and supportive

were friendly and offered us early check in & the location was very ideal near the waterfront as we were visiting friends on the

wifi was speed and signal was good in the whole room

no facilities for breakfast but lots of places and supermarkets around

the decor was lovely very clean and quiet, staff were really helpful, although there isn't an early check in some one was on site to allow us to leave our bags and all communication i had prior

booked the room for my nieces as a gift and paid for early check in for 1pm

was offered to pay for early check in but i had plans anyway

called me a liar for saying i booked early check in especially when i even showed them proof

our room was not due to be ready until 3pm, but the staff not only gave us early check in, they also upgraded us to a better room, in order to do so

breakfast good. bed rooms good clean ihg membership allowed us early check in and late check out

allowed early check in as soon as there is an available room - without extra cost

early check in and late check out

early check in given

they were even able to allow us an early check in which we didn't expect but the room was already cleaned so that was incredibly

and my girlfriend arrived on the 5th of october early in the morning to check in

early check in. staff were so professional and accommodating.

they accommodated an early check in and were really helpful with everything

despite arriving 3 hours before check in they allowed an early check in

even for a hotel the bar prices where very high

we got there early and got an early check in which was great

reception staff were lovely and helpful and very quick and early check in

early check in, central, clean

early check in was great after my overnight travel with late check out to facilitate my flight home

i stated early check in when booking, when i arrived at hotel the staff at the front desk was simply rude

requested early check in and didn t get it

the staff facilitated an early check in which was appreciated

friendly staff who kindly facilitated early check in

breakfast was expensive

my kids enjoyed watching the ships from our hotel window

asked for early check in prior to coming and was told when got there we couldn’t get in early and would

after booking and requesting an early check in, i received an email stating no guarantee could be offered for such a privilege

helpful about holding luggage and an early check in

they let us have an early check in

parking on site- early check in when requested,great superior twin room!

the staff were super friendly and let us have an early check in as we were going to a festival and they were also fine with us checking out a little

in the heart of the city close to all the attractions liverpool 1 and matthew street lots of bars and restaurants around but enjoyed the bar attached to the hotel lively and live

had dinner in the bar below (the best steak and guinness pie i have ever had wow

it was a little noisy above a bar but they did provide ear plugs to help with this

location was perfect in central liverpool with bars and restaurants a short walk away

they offered us their early check in and helped with accessing the room prior to the official check in

the staff were super friendly and sorted an early check in for us no problem :) and the decor was gorgeous i loved the room

genius early check in

you had to go through the bar to get to the lift for the rooms

we added breakfast on at check in for the next morning and got given the option of free room service which was a lovely touch