started the day with a gym session and then enjoyed a good breakfast

outside of the hotel on the road so i could run in and ask if we could drop off our luggage on an early check in

wasn’t there long enough to use the gym but looked really good, will book same hotel again next time we work at the airport

gym pretty good for an airport hotel

at the bar in bristol was exceptionally helpful profesional friendly made us welcome sorted drinks etc and

early check in permitted

warm friendly greeting, nice bar serving good food, clean spacious rooms

great breakfast and dinner

excellent breakfast

worked well for weston super mare, very smart room and bar are

a gym!

was fantastic for the airport, and having an early check in flight

the bar was still open

disappoint with the gym but everything else was great

friendly attentive staff at reception, bar and breakfast. couldn't do enough for us.

no gf options for room service.

the hotel with easy access and view to clifton suspension bridge, green area and play ground for kids

and the corridors could do with some more consideration as it feels like you're stepping into the laundry/service area when you first step out of the lift on the upper floors

laundry on the landing outside our bedroom was there both days receptionis has stains down her

all the staff were lovely and helpful always, especially with our room service requests

wifi worked well

good value single rooms, bar and wifi

disappointing that the wifi was down for my two night stay and no excuse for cobwebs on the ceiling

to detail ,also stairs to the 3rd floor , laundry bags left in the hall way for a couple of

wifi was down over the weekend

room service wasn t available at the time so having a fridge would have been really

really friendly staff and great breakfast cooked to order

wifi a bit slow.

room service served later than 09.00pm. check out at 12.00pm instead of 11.00am.

daily room service didn t replace the cup and water glasses

there was free wifi, a safe, ironing board and tea and coffee facility in the room

great lighting, room service was great and the location was perfect

the wifi was good and the tv was a good size

wifi did not go very well

perhaps more choice of coffee in the room and extended room service menu

choice of food all staff extremely friendly and polite , waiter remembered my room number and breakfast drink preference and brought to table without asking, reception upgraded room free as no

room breakfast location ambience parking

rooms and facilities especially gym

restaurant didn't cater for toddler refused to give us a snack and room service for the wedding party was exceptionally poor especially given the money that was spent

we loved the room and our kids loved the breakfast!

free wifi, coffee, fresh milk, sherry, bathroom...

were warned about the onsite bar and evening entertainment facilities but it was still noisier than we

we were going to use the bar downstairs but it was

beautiful building, bar area, location and staff

was a noisy bar over the square that didn t close until around midnight

the gym is also equiped with everything you need to cover a proper workout

fi/toilet), the location is pretty close to temple meads train station

gym and pool are bit on the small side but that wasn't why we stayed there

very spacious, great bar area and the rooms were great

warm cookies at reception good breakfast choices early check in bag room l'occitane products

gym maybe needs upgrading

bar stuff that we're working on friday the night 9th june 2023, in particular the young lady, she

ev charging for 4 cars

better room service menu. had to go to tesco as we were 5 mins late for full menu.

staff were excellent with my two kids, aged 5 & 8

no towels in the gym

criticism which isn t the hotels fault is the noise from the bar outside my hotel room could hear it quite a lot

location was waking distance within 1 minute to 15 minutes to all bars, cafes, restaurants & all the tourist attractions

also there was a mistake made with our room service and a service charge was still added

information about the facilities in the hotel, we had to ask the friendly staff about the pool and opening hours

laundry and cups etc in hallways while housekeepers were cleaning rooms in hallways

was unclean on arrival - toilet etc corridor's were still strewn with dirty laundry at 4 pm, both days we stayed

great location, easy to get to from the station. comfy bed. early check in

great laundry

can’t fault our stay here. great room and was ready for early check in. fantastic location.

location great bar good staff helpful bed comfortable toiletries lovely

room was spacious, clean and had everything as well as the option to have room service but also throughly enjoyed the breakfast downstairs in the restaurant

fast free wifi

devices couldn't connect to wifi.

the wifi is not secured so connecting to work directly is a problem

no mini bar or snacks!!ud83dude0f

wifi was not secure!!

room service is available and great if you manage it, when you scan the qr code for the menu it

friendly and helpful from the minute you arrive to the minute you leave - through reception, bar and restaurant: nothing but smiles on faces, which tells a story about working here

bathroom was outstanding - great wifi dinner was awesome

were friendly and a cracking cooked breakfast in the cafe bar in the morning (not included) ideal location for gig in the marble factory

given a free drink from the bar on arrival

great for a adults weekend great bar and staff we was considering delaying going to our event because we was enjoying the

bar the surroundings, were excellent

we chatted & had a beer in the bar with the boys (owners) when we checked in & they're great, very welcoming

the room was spotless, beds were comfy, and everything you would expect was there: wifi, tv, fridge,

the bar was buzzy and nicely appointed and the rooms/corridors were of good quality

brilliant tv and free wifi

arrived early

the gym was fantastic, it is not shown on the pictures but it if nicely equipped in technogym treadmill

food and bar service was of a good standard

two room keys late check out of 12 was a bonus room was a good

great location, friendly staff, nice breakfast

lovely staff, easy process, nice room, will use again , late check out time was a bonus

we arrived early and we got an early check in

clean hotel short walk from the city shops amazing pool and gym facilities perfect for young cupolas on a weekend away grate value for

and exit going to the pool and gym is not convenient and appropriate we had to pass by the bar who are all dressed up parking it should be

gym, sauna, pool and breakfast. comfortable bed.

super friendly staff. went above and beyond for my kids (8&10) especially. breakfast was good.

wifi wasn't great in the room but minor issue

staff amazing friendly and very helpful as was the bar staff, breakfast wasn't nice though

the rooms were clean and spacious, large shower space, and tea station and small bar fridge

i am very satisfied with the great location and t he gym.

the staff made this place incredible! they went above and beyond to make my kids feel special

early check in was available which was quite convenient

wifi wasn t working in my room

ground floor room with comfy bed and good over bath shower, tv and wifi

wifi connection was not completely stable but the hotel did seem to be full and when it worked it

food stopped to early,no room service,no mini bar.

room service would have been great. also evening staff not trained to serve drinks in the bar.

is great, staff lovely excellent breakfast and we ll worth paying for the room service option

decor and room layout was excellent as was the room service breakfast

breakfast was beautiful fresh fruit was amazing and lovely toast and croissant.

was brilliant top floor lovely view had room service breakfast in the bay window

check in , the room was very clean and the hotel was beautifully decorated ,fantastic choice of breakfast , overall a great stay and would stay again

covering from jet lag)

club sandwich from room service wasn't great.

the staff and the room service.

staff at the bar were amazing so friendly and food was outstanding

lovely room. friendly staff. fantastic location with free parking

no wifi in bedroom

best full english breakfast i've ever had

breakfast

very egg based breakfast menu

the bar prices were excessive

the bedsheets, bath, toiletries and mini bar - all the little touches of a 5* hotel in a cosier and more unique accommodation

the bar had excellent drinks

nice bar on the ground floor

bar and staff are amazing, fantastic decor, great vibes and really friendly staff

beautiful building with lots of character and we really enjoyed having a bar and lounge to relax or grab a drink before dinner

late check out, 24/7 bar, friendly staff and the room was perfectly suited to us

didn't use the gym during our stay but they have a gym

pull out couch matress was uncomfortable, suitable only for kids

the lobby was great, friendly staff l, plenty of space and kids had a great fun

bar was really nice and well priced

restaurant and bar facilities

on site gym is in name only really

wifi not secure

great wifi

didn't realise there was a gym and restaurant

breakfast was fantastic with all you can eat full english or continental foods on offer as well as

lovely spa

surroundings, a lovely hill walk on the doorstep, excellent breakfast, particularly the fresh pancake machine

dirty laundry from previous guest was in the draw

meeting room was perfect, room and facilities clean and breakfast was great.

wifi was very

the spa facilities were good even though being renovated

great wifi

wifi login relies on a discontinued cloud service so doesn't work on some devices

people freindly even in thepubic bar i would stay here againbisnessbisness

ev charger , great breakfast and coffee.

on arrival one could feel a very warm atmosphere both in the bar / restaurant and in the garden area where we enjoyed our meal

and clean room and bathroom lovely walk in shower excellent breakfast had an evening meal in the pub which was fab friendly and helpful

breakfast was hot and delicious

they were very welcoming and understanding, the breakfast was absolutely delicious and adam made us feel like we were at home

bar and beer garden were also comfortable

we had full english breakfast included but plenty of options and cereals and fruits also available

old building, beds very comfortable, breakfast was lovely, lovely bar area nice and cosy with a log fire will stay

staff were wonderful. steak perfect. large choice for breakfast.

dinner and breakfast were both great and the menu had a very good selection of dishes to suit all tastes

room was very spacious, bar meals where excellent staff very welcoming and friendly very

convience . onsite ev charging, so i left in the morning with a full battery for our holiday.

was cheaper for us to have breakfast off of the restaurants menu, the kids only wanted toast

plenty of parking and the kids play area and a treat with my 10-year-old daughter… would definitely stay here again if in

time visiting for a night away with the kids

lovely atmosphere in the bar & really helpful receptionist

warm welcome, helpful staff, comfy beds, cosy bar and absolutely delicious fresh-cooked breakfast served with a smile

was visiting bath spa uni with daughter, so handy location just being 10 minute drive away

relaxing, small bedroom/bath, however, bar and restaurant provide comfort

only fault i could find was that having a continental breakfast there was only toast - where i would have liked a croissant/ danish pastry

just needed a nice chap from kitchen to come and flick a switch outside

the chef was sick on our overnight stay and the kitchen was closed but we have enjoyed superb meals on previous occasions

there was a laundry on site and an excellent restaurant and bar

i liked the space in the chalet it was like being at home. the kitchen was very big.

the boss gave us late to check in and late check out

poor mobile reception

wifi was rubbish

ch appreciated as we arrived quite late in the evening) and the parking lot was very

i ordered room service

breakfast was excellent and plenty of private parking

accommodation and location helpful and friendly staff the waiters and bar staff were very

ev charging points in car park

gardens and bar were lovely and very chilled for a nice aperitif

you do not serve pints, would be nice to have a bar in a lounge so you can just chill out at the bar and have a beer

nice bar area

friendly staff, clean room, great spa facilities.

parking and pool

lots of fast ev chargers and good car park

friendly helpful staff great gym/ pool

staff behind bar with lots of customers waiting food was average kids running around and jumping into pool lots of stairs to go up and down to gym and pool room

we had two young kids

the sofa bed in the room for my kids was uncomfortable. had to also pay for parking.

we were right next to the front door and eating area but heard no noise the next morning when breakfast stared

staff big and comfy beds impecable cleanless great lightness/ enough plugs very good breakfast

the bar area was a nice surprise, spotless, stylish and prompt service

staff were very friendly and breakfast was included

the bar shut at 8-30

breakfast excellent although if i was staying more than one night i wouldn't choose 'full english'

breakfast was great and an excellent location with friendly and helpful staff

breakfast was fantastic

a lovely setting, wonderful reception areas and wonderful pool/gym

large bedroom, big tv and great facilities (pool and breakfast!)

the pool and gym

is well used by locals and clubs, so not a relaxing spa as such, but good to have a swimming facility in a hotel

wasn’t able to use pool sauna as we arrived 7.30pm which is a shame

t that i used it much, as i was dog tired when i got there at 9pm) and a

the breakfast was delicious, room a great size and comfortable, pool was lovely and the kids games room was a great touch for our 6 y/o

fantasti've staff made the kids feel so welcome

good wifi connectivity

restricted room service menu

i could not get the ev charger to work, maybe that one port wasn't working as i see the other 2 cars charged ok

the room. location. gym, pool. food + drink.

food quite expensive and no free wifi

the wifi worked well

also received two free complimentary drinks at the bar, courtesy of lee on the reception

room service food was odd

we didn't like the food that we had as room service, it was such poor quality

also, has to be said that the room service options are always lacking here

the reception to get information on room service and restaurant reservations was problematic

were excellent; courteous, kind and seemingly happy gym was excellent for a hotel gym

room service dinner - very good

spa facilities fantastic

of parking, friendly and helpful staff, rooms very comfortable and clean

for room service, it would of been nice to have sauces, i m sure if we d rung down these couple or

in our room would have been really good but it was available in the lobby and the bar

friendly and helpful staff, bar food was delicious, very comfortable beds, good size car park

however, asked politely if early check in was available, and emailed twice prior, as we were attending a wedding at 3

immaculate. great staff assisted with early check in after a long driveud83eudd19ud83eudd19

the bar lady claire was brilliant lovely lady goes along way

tray of room service left from the previous occupant of my room which stayed until i ordered room service

bar staff friendly and good level of

wifi was appalling, and my main plan was to lie in bed watching movies

young children, after a mix up with our room booking the staff quickly resolved the issue so the kids could go to sleep

the food the night before took over an hr to come out and we ordered kids meals b4 we even sat down so we could get them fed

parking a bit full

room was huge clean and more than enough coffee tea milk etc also i asked for early check in and they couldn't be more helpful very happy with my stay and service thank

good facilities in the bar with a play area for children

great staff very helpful and friendly. breakfast superb

kids allowed to run around upstairs along hallways

bar service and breakfast service were attentive

we really liked having the friendly bar right on our doorstep

parking to rear of property, friendly staff, great bar and tasty full english breakfast

comfortable room good value nice bar good choice of drinks and food excellent staff

away with 9mates on golf trip