good atmosphere, good food plenty of parking, location was good, plenty of shops and cafes

i had to take our wet towels to the laundry room myself

were thick and plentiful

s we were told we could help ourselves to extra towels from the laundry room)

had to take own towels to laundry and get fresh ones,to say least dodgy activity out back of guest house and inside on final

restaurant good with adequate, albeit rather expensive, breakfast

resident bar closed at 12

menu also has been updated and nice to see some chicken options and kids

bed was so comfy,room service was even better

service skills were excellent and so was the other lady on reception i stayed with my two kids as was my daughters birthday was given drinks voucher will def

about the hotel from the room itself, friendly professional staff to the gym and wellness facilities

i loved the pool. the breakfast was very good and the staff were very friendly and helpful.

everyday when there and the pool and facilities are big, clean, and the highlight for our young kids

limited room service menu

lovely hotel in a great locstion , fantastic choice for breakfast and staff are very friendly

with the kids bed up there wasn’t that much space but it was sufficient

and you can have a late check out

pizza in the bar was lovely and good value

great wifi according to the kids and we were nicely located for the albert dock and the city centre

kids running riot shouting screaming banging and staff just allowing them to do it

the breakfast was really wonderful the building amazing

room service was quicky and convenient and food was delicious

early check in.

cept spa) - spacious room - tv channels - early check in and late check out

us a room with amazing view of albert dock and a free late check out to 6pm as our flight was later that

only being able to stop at floor for room caused issues when our kids were on another floor

all food was available within the price as a room service option too

ive stayed here a few times great hotel,first time in gym,really state of the art,

in a town house suite as a 40th treat without the kids

the room service, staff were extremely attentive, modernised stylish room

hotel,fantastic views ,good size room, nice cooked breakfast, friendly staff

location friendly staff couldn't fault them they were very welcoming rooms clean and tidy breakfast

early check in luggage room location to town

breakfast was not very warm and tomatoes ran out so often

lovely room with a great view, nice bar area. really good breakfast

i especially enjoyed the bar terrace, it s a great spot to have a drink while taking the

we walked to the beach and came back for supper to find the kitchen had closed early due to lack of customers, but the barman gave us good advice on other

central location, nice and quiet. lots to do for kids

things: we could hear next room & if you want an early night be prepared to hear the music from bar below

the hotel was great, with a fab bar and great location too... with lovely staff

bar excellent staff

the facilities was good and hotel had a bar on the ground floor

refusal to hold bag until 3pm check in despite early check-in in having being arranged in advance i was refused

that the hotel was run a bit like easyjet; to store our bags for a short time cost extra, as did early check in

we were an hour early for check in but as the room was ready we could check in but had to pay £10 for early check

the bar closes in the evening for 15mins just before 11pm to allow for a shift change and to refloat

we added breakfast on at check in for the next morning and got given the option of free room service which was a lovely touch

wifi didn t work

food room service would be a good addition to the hotel.

nice bar and location was great

breakfast was very fresh and loved the free room service to our suite

organised late check out with no hassle ud83dudc4c

chicken i ordered

a shout out to denise who facilitated a third bed and early check in as we had an elderly member in our group

we arrived at 9:30am and chanced my arm for an early check in, we were checked in and given our room key, which was perfect for us

hotel great location they gave us early check in time because we had arrived on an early morning

car park fees. having to pay extra to use the pool/spa facility. no air conditioning in gym.

the breakfast was also amazing - very well cooked and a wide variety - even an omelette maker

gym a bonus and maya blue spa sensational

it has great facilities including a gym and spa

from the concierge, reception staff, bar staff, restaurant staff and spa staff

comfortable, warm, contemporary, polite staff. great location. work friendly wifi

the room the wifi not good

delicious breakfast and friendly and helpful staff

wifi stopped at around 11

staffs could be more attentive to the guests in the restaurant and also at the breakfast time

cost for everything from the bed the bathroom the space an the breakfast and the staff was just

the room service took some time but this had no negative impact on our stay

gym could be cleaner

to everything , decorated lovely for christmas both inside and out , helpful staff and great breakfast

staff excellent, excellent breakfast great choice, room

room is a lot bigger than expecting, wifi worked well and there is a desk in the room that i was grateful for as working

there was no option to order room service breakfast

the location, room service, free pool, comfy bed and bar facilities down in the foyer.

location of hotel. late check out. reduced parking price. size of bed.

no wifi information and no breakfast details in the rooms.

were made with room service such as wrong juice, and on one occasion tray was brought an hour early

the wifi was ridiculously slow

lovely atmosphere and live music in the cocktail bar with special offer cocktails

break friendly helpful staff good location for us great live music in the bar enjoyable

to get changed in toilet as no rooms ready for an early check in even though big horse racing weekend in the city

wifi temporarily not working in room

ordered room service for dinner. food was delicious, prompt and service fab!

the gym was small

gym didn t open until 7am which was too late.

hotel was close to the city centre making it very walkable, staff was accommodating, the gym was also accessible

only negative thing i will say i ordered a panini at the bar & my son ordered fish & chips but both weren t very

poor selection of food available for dinner, especially for kids

room service and fridge in the room

staff were really nice, breakfast selection was fantastic, housekeepers were really good & late check out was great

friendly staff, early check in, quick response to email.

most disappointing thing however was the wifi

room service was only a phone call away

room service food excellent wedding buffet excellent

the price of water on room service.

front of house staff were great and we ordered room service late at night and it was

location and the spa bath

perfect location. big room. spa bath was great.

great location lovely staff nice bar bar staff were brilliant with the kids (bobby)

rooms, staff very friendly and accommodating, plenty of fresh towels, comfy beds, huge tv, bar downstairs seemed busy and backs off onto a busy alley full of bars /

quilted material on the walls, dark paint and our room had two (2) showers and a big spa bath

was fantastic, lovely big bed, excellent cocktails in bar and very friendly staff excellent value for

hotel is really lovely, staff are pleasant,bar was lovely, liked the fact if you stay here you could still

good wifi

refused to attempt to accommodate an early check in

a few years and it s got better and better still doing some alterations but never bothered us breakfast back to its best lovely sausages double everything on the plate cooked to

excellent room service, great bar and restaurant

room service much appreciated

only down side was the pool area was an extra fee, i hadn't come across a hotel that charged residents to use the pool

beautiful hotel with lovely pool. great team and fab breakfast.

beautiful building, great location, automatically upgraded our room. spa was fabulous.

free wifi, lovely room with all the facilities needed: fridge, iron, tv, etc

vegan main for room service which was a shame

location is perfect. gym. friendly staff,

room with a nice big tv wifi free and works very well throughout the hotel gym is small but very well equipped, the sauna

location was amazing and hotel bar was lovely to relax in

we had decent wifi but the other room we had didn't have any

heating was broken. they did bring us a radiator for room. wifi was terrible.

we loved the spa bath and space in room

the reception and bar area were lovely

the staff were so pleasant and even gave the kids colouring packs whilst we were waiting to check in to our

room size & facilities,rooftop terrace staff friendliness very interesting shankly memorabilia in bar and reception

room was great for 5 of us and kids loved the jacuzzi bath as well

kids in particular loved the decor-we were in the jungle room & they adored the theming & we all

the hot water wasn't hot but nothing major that kids loved it regardless

was brilliant , the rooms were so spacious aswell which was brilliant for us as a family with kids naps

liked the gym facility

location, friendliness of staff, late check out.

liverpool lime street station and great views, the staff were super professional and helpful, room service was quick and really good quality

bar on site was decent for a late pint, and breakfast was good

were superb and very helpful ideal location for our trip, and thanks to rachel for an early check

throughout the stay the staff were attentive advised about a late check out

good gym equipment

d excellent value on this occasion), nice bar area, perfect location

breakfast was wonderful ! beds were very comfy ! staff were fab especially billy !!!

heat in the gym was a staggering 32degrees on arrival in the mornings

27am and my kids and i were awake until after 2am on our holiday

breakfast and bar was perfect food was excellent

freindly staff, great location .nice city views from our room . breakfast was very good too .

also, the breakfast was delicious

my arrival, i requested late check out on my last day

staff really accommodating. facilities and breakfast good.

were clearly put up so you wouldn’t need to bother the reception with queries for the laundry, bin etc

of nightlife around hotel, great if that’s what your after but less so when walking back with kids

gym needs improvement.

the facilities were brilliant, kitchen, bathroom, comfortable beds and all you need from any accommodation the staff were very

the hotel, great room size, and lovely breakfast

my kids now want to 'live here'

very tired after getting there in the morning got a early check in for very resinable price and got a small nap before my function lovely stuff great

only thing i found was in the gym was you need a spray and wipe for the eqpt to clean it after use for next person to be more

staff on reception were amazing the one guy in particular helped me get early check in - was super friendly

could have had biscuits, 5 tray charge for room service is a bit much for one person to pay.

paid for breakfast for 2, inc 4 alcoholic drinks and late check out offer which was excellent value

kids

you only got 2x 20mins sessions of free wifi.

we had a twin room with the kids,which led us to go from one room to another

loved the castaway bar & restaurant menu looked lovely, although we ate out elsewhere as pre planned

very easy to request an early check in

on arriving from glasgow we were given early access to our room and staff arranged a late check out for us due to reason for our visit

location and early check in

1 barman on in castaways on a very busy night

got an early check in which was a bonus

esumably because it was in the basement)

the only bad thing is the weak wifi in the rooms.

kitchen had enough stuff for two

well equipped kitchen, quiet location despite being in city centre

spacious room, clean bright and, huge bed and good to have a tv you can screen share you apps such

tea/coffee facilities/room service if you needed it and breakfast in bed if you wanted it

staff were very friendly and made extra effort with the kids

everything except lunchtime bar when there was not enough staff to cope

i was to be very picky, i'd have liked the wifi code available in room, and an a la carte menu for the restaurant

with little kids, we waited at reception but nothing was done early, we just had to wait until 3

no towel heating rack.no welcome pack with wifi details.only two large towels.

50 each& our kids ate free

breakfast not great for kids

this began with the staff in the main reception the bar and the restaurant they all were very kind and helpful making my stay perfect

such warm welcoming staff, lovely bar and restaurant

of room, good access to the bar with a great selection of food and drinks

hairdryer iron and ironing board we had a very plesant stay the staff were great but emma in the bar and les stood out for us nothing is to much trouble emma was always cheerful as was les

room, good public bar and friendly staff

great location, good bar & hotel

the kids loved the shuffle board so did the adults lol

was amazing everyone was kind and helpful and the family room we had was absolutely amazing the kids wanted to stay longer

staff were friendly and very helpful allowing us to get an early check in to attend a local event

the bar next door can be noisy but at 11pm it all shut down and was much quieter.

there is an amazing bar downstairs which has liverpool memorabilia on the walls etc