nice pool and facilities for the kids, including a small playground

the need to order room service from the bar or reception, no way of doing it from the room.

loved the breakfast. good variety, hot and delicious

there is ample choice at breakfast from the continental to full cooked breakfast and even though we always ate in the bar it

gym is very very out staff which surprises me considering how nice the hotel and pool is

liked everything but found the wifi signal was quite weak in our room

the second day touring the northumberland 250, good location on the main road with lots of secure parking

wifi info in the room needs updating but i was able to find out the info easily directly from the

wifi isn't great and if you like a lot if tv channels, you'll be disappointed with the two we could

helpful staff good restaurant and outstanding breakfast convenient location by a68 ample parking

bar area was comfortable with plenty of entertainment on the weekend evenings

highly recommend staying here there is evening entertainment on over the weekend in the pubic bar downstairs bar prices are very reasonable there is also a shop just across the road that stocks

was some choice language from some of the locals at the bar

accommodating for an early check in (having travelled 6 hours for a friends funeral) & an early (4am

there was a little noise from the television in the bar area at night, but if you book above a pub, what do you expect

location, plenty of free parking, clean room, comfortably bed, nice hot powerful shower

nice rooms, restaurant and relaxing bar area

evening meal menu was extensive and choice of breakfast was superb

beautiful grounds and enjoyed the fire engine bar and a meal in the restaurant

of parking, even when events are taking place

the breakfast waa fine good choice and well cooked

i never use the spa/pool in those places anyway very comfy, very reasonable

only on street parking, but it wasn't a problem.

the staff were very welcoming and evening meal and breakfast great

lovely location. friendly landlady. excellent breakfast

more plates, bowls, cups and baking trays in the kitchen

kitchen was very adequate for our

room was amazing and bar was inviting also

the restaurant and bar are nice and the staff were really friendly and helpful

kitchen is great and really good communal areas

also liked the high standard of golf and it’s facilities

pool was great for the kids they loved the slide

the pool was great for the kids and the adults loved being able to use the gym, sauna and steam room

great hotel with excellent facilities and golf courses

stay at slaley hall and for our most recent stay we had a lovely room with a great view of the golf course

everything is really good it is right next door to a golf course and great for country walks

the bar and bistro staff were lovely, nothing was too much trouble

ground floor room with patio doors leading to own parking space was outstanding

golf course in hotel grounds

clean wifi good and quiet

bar restaurant excellent beers and food with very friendly staff room nice and cosy and easy parking

evening meal wasn't hot bar closed to early

not 4* property, room was v basic, still had covid notices up to avoid offering room service or

beautiful room

the room, staff, room service were excellent

loved all the car parking availability too

the staff on arrival were lovely and luckily we got to enjoy a few wind down drinks in the cosy bar before relaxing in our gorgoeus room

good parking and good location

especially enjoyed the breakfast and how they catered for my gluten intolerance

also provided was a kettle and the dining area/ bar were superb and the village is

a party of 10 we were allocated our own dining room (derwent) with a connecting door thru to the bar for the duration

the staff are friendly and the place has a lovely vibe to it - from the cosy crypt bar to the beautiful restaurant it was all perfect

absolutely stunning historical property. amazing bar and unbelievable food.

again as she was when offering room service that evening

staff were excellent, both in the restaurant and for breakfast. well worth the money.

staff - check in was very easy clean white bedding and nice welcoming room late check in and late check out breakfast was

nice room clean plenty parking excellent food nice friendly staff great stay.

only thing that can be an issue is the guest wifi, which does not have great coverage in all the rooms

bar was a lovely area decorated nicely with great choice of beersthefood was excellent

for room service were very limited which was an inconvenience as i had to stay alone with our dog as he

location and staff. reasonable facilities inc tv and wifi.

staff on reception were great, staff in the bar too

the bathroom is better than other local hotels i looked at and the options for room service would have been useful had i of needed them

the food in the bar and grill was delicious so i definitely recommend that restaurant

love it we visit regularly great location great pool spa facilities lovely staff restaurant overpriced and room service prices but offer great breakfast

freindly staff great location and great pool/gym

staff amazing breakfast great bed was comfy great for the kids very friendly and accommodating

cocktail from the bar was weak, had to send it back to be re-made

we loved our room and our breakfast

breakfast was nice

by the friendly staff, modern room decoration, a very good breakfast and outstanding clean

the beds were comfortable and all laundry and towels were like new

breakfast was very good with lots of choices

the restaurant and bar area are really comfortable and welcoming

fresh milk available from the bar and a teapot in the room small but important things

requested an early check in because we were attending a family funeral and we needed to change clothing after

excellent dog friendly bar & restaurant

the bar and restaurant were spacious, comfortable and cosy

as i arrived early, i was able to remote work in a quiet bar area of the hotel and was then offered early check-in free of

nice bar downstairs and if your going out in the town this location is good, it’s a 10 minute taxi

bed was ok to sleep and they allowed early check in and later check out

nice bar with a pool table downstairs

downstairs bar with pool tables

breakfast and evening meal were excellent

the dining area and bar was warm and inviting with a solid selection of spirits and i was delighted with an amazing

staff. breakfast location

the most comfortable bed i’ve slept in for a long time - food good especially breakfast

were amazing, breakfast was lovely and the staff were very attentive to our hungover needs

nice common and golf course next door to stretch your legs after a long journey

room was a good size, lots of storage too, shower was good, bar and restaurant are lovely and the staff are very

bar staff and restaurant staff where great and friendly

was superb, nice to have a bar downstairs and food was great

it wouldn't put me off visiting again but would probably avoid xmas time if bringing kids

had the king room and the late 2pm check out

no room service delivery to room for breakfast

bar staff amazing

on arrival we were given vouchers for a free drink from the bar and vouchers for costa coffee and money off food and drinks, we were not expecting whiowas a

- security of it broken so able to fully open the window on 6th floor so dangerous especiallyif kids are in the

location of the is perfect for families with kids specially who are planning to visit discovery museum or life science museum and commuting by

a major problem but more of a suggestion: bar / restaurant area was a bit cold in evening - but i did not have a jumper

we must of went up and down the multi storey carpark trying to find a space not good with 2 kids in the car,we got and left my husband to carry to finally get a

the staff were amazing and so good with the kids and very patient. the rooms were very clean.

breakfast is a necessity for productive day and holiday inn never had failed me

great staff and rooms very clean . gym and pool are very good as well.

kids in the pool

access to the swimming pool and gym facilities

late check out (well 12 noon on sunday), mezzanine lounge with complimentary coffee and

could not work out how to open the mini bar asked staff and still didn't work.

with my adult son, who has a learning disability - he is prone to anxiety, but the staff in the bar and restaurant couldn't have been more welcoming and accommodating

or, if you prefer, a golf club or cricket grounds or a stream to fish in for entertainment

the bar was very relaxing and the restaurant was soothing

if you enjoy golf there’s a golf course next door

a mixed party of 8 the location of the hotel in relation to the superb golf course next door suited the gents while the ladies went on shopping and tour trips, everyone

the service at breakfast all the staff were very friendly and helpful also at reception

central location. friendly staff. availability of a gym. well equipped apartment

the dining room staff were so attentive at breakfast

only one lift working, running machines in gym not working

menu for room service is limited to pizza and sandwiches

comfy beds,clean and room service great.

rooms are cleaned everyday. view looking over the tyne. food and bar service very good.

no breakfast

very stuffy, no instructions how to use anything in room wasn't made aware there was a pool or gym expensive per night , b

wifi a bit slow. no seeds at breakfast.

modern hotel , friendly staff , lovely room , huge bed , fab shower , bar area great

gym space is more of a narrow hall than a space for physical activity even though it has some nice

verry good breakfast

wifi password didn't work and staff didn't know why

breakfast was great too i'll look forward to coming again

central location breakfast choice was good kids loved waffle's for breakfast

clean hotel, friendly staff, delicious breakfast, close to centre

2 staff on when we arrived were excellent lots of friendly banter , got in room early plus got us late check out with hampton honours , perfect location, breakfast excellent, room nice particularly

rooms were ready when we arrived at 2 but they wanted £10 each as an early check in fee for just 1 hr

also, the main bar of the hotel was fab early evening for a cocktail when we first arrived and was bouncing (same

great location brilliant breakfast and friendly and helpful staff

and helpful staff throughout breakfast and room service meal excellent beautiful decor and surroundings of the hotel, style throughout hotel

didn't expect a living room as well as spacious bedroom and room service was very efficient.

restaurants and bars

serve breakfast with really helpful staff

charging for early check in

gym said open at 6.00am but was still closed at 6.45am

the food in the restaurant could of been more to cater for kids

they gave us late check out which was lovely we are always rushing out for 10am check outs so this was great

adults 2 kids and a dog, dog bowl and bed in the room for the pooch

the room, very clean, the staff. particularly the staff at bar and restaurant.

restaurant which you can have for room service

excellent gym

lovely hotel. very modern and staff were very friendly. great atmosphere at the bar with the dj

found at the edge of the quayside, the hotel had a busy bar and restaurant but we couldn t hear a thing in our room which was perfect

erratic room service

staff, great value for money, close walk to city centre, ample car parking, room was luxurious

and then helped me connect to wifi

parking available on site but area has a tight access for a bigger vehicle

great food in restaurant and full english breakfast

parking / wifi poor

we had a great room, the view was stunning and the kids loved the bunk beds

early check in as requested

pecially the sausages) and kids eat free which is a bonus, brill location

ordering room service was a breeze and there were plenty of options

r a fee of only 20)

and affable, special mention to daniel and victoria at reception as well as to the lovely bar staff

brilliant breakfast - good selection of buffet hot elements and more than food

lovely rooms, lovely bar area and great, friendly staff.

wifi was terribly slow

thing i can fault is the poor signal of the wifi but being out of the hotel a lot didn't make it a big

who runs the breakfast service at the hotel is excellent

experience but it would have been nice to have had a china teapot in the classy downstairs bar rather than a cheap, stainless steel one

the gym was quiet (just me for the 45 mins i was there) and had 2 treadmills, 2 cross trainers, 2 bikes (-) again, a minor thing but the gym is geared to people who want to use very heavy free weights, i would have liked to have seen 2 (-)gym has deteriorated since i last went (+) has a small gym which is great (-)the gym and spa is very small and does not have a good selection of work out equipment. (*) the gym was really great with lots of equipment and the sauna was a perfect touch (+)room was lovely , gym and sauna were nice too . breakfast lush, great views. (-)gym was too cold. lights in the room weren t bright enough. (+)beds really comfy and nice size room. gym was small but did the job! (-)steam room wasn't in use that was a shame but gym and sauna were good and clean (+)great location. mini bar in room. all facilities including restaurant, gym, room service. (+) has a gym

location. breakfast fantastic

friendly staff, rooms was clean and spacious and food was great in the bar area.

ordered room service on 2 occasions - the first time i got chuckney instead of red jelly so had to ring

the views of the tyne bridge room service staff room

very good breakfast, friendly staff, good facilities such as swimming pool, sauna etc.

it was a faff having to get the hilton app to obtain free wifi

the hotel offers room service, the room was very nice, the bed was comfortable

great location, early check in and kate check out, nice tv and bed

also early check in or late check out available for 15 pounds per hour, give me a

early check in/ luggage storage

slight disappointment was that the spa wasn't open during our stay

late check out for free was a nice perk

was 2 singles pushed together , far too expensive but as a parent we needed that break from the kids to have a date night and had a lovely night

staff all lovely, good options for late room service

although we didn t use the gym or pool whilst there, to have the option is always a bonus

loved our family room, it was great for us with 2 adults and 2 kids under 7

lovely staff, big room, comfy bed, warm room, good parking

early check in and late check out

the room is very neat and clean. nice pub bar & karaoke life band and parking space too

spacious clean room, very comfortable bed and free parking on-site.

the bed was very confy. the bacon was gorgeous. great parking.

i was also on a cycle and i was allowed to bring this into the bar area - superb as a cycle is quite vulnerable

great breakfast.

our party to stay in the family room had 2 adults and 2 children (7 and 9 years old) and when the kids climbed into bed for the night the bottom bunk collapsed with the 7 year old in it

the breakfast is delicious, the bar area is very relaxed, the room i had was all i needed given the price i paid

the disgusting language in the bar and the internal water feature in my room..

bar code machine for getting out of the car park is a real pain

the lovely lady who served our breakfast made the stay all the more special

will stay here again as bar great and good price.

kids pizza didn’t have much taste either

no vending machines to grab a can of coke or a bar of chocolate.

3

area was a bit close to the bar and i am not a fan of loud music

parking was a bit tricky but a large car park is a few minutes walk away.

little bit of noise from bar stea

it was very dog fry and they even provided the pooch with a cooked breakfast

the room service choices. especially for kids.

spa and sauna facilities

there was room service throughout the night so i was able to order at 2am which was perfect for my working

also they had kids and you could hear

the cleanliness, the warm welcome, the room service, and great romantic room.

car park with 3 ev charging points easily accessible

close to millennium bridge so easy access to the quays relatively cheap ev charging overnight.

they were even able to accommodate my early check in which really helped

wifi required setting up cloud account

wifi kept disconnecting

super friendly staff, great beers and breakfast in morning was fab

a lovely spot right in the centre on hexham, the bar downstairs is nice and the bars/restaurants around are also good

superb housekeeping friendly bar staff helpful welcoming reception and lovely breakfast staff

they also did breakfast to our room with some fizz and a late checkout

excellent breakfast

the gym could do with a pull up bar and power steps, we were delighted to get our

friendly and helpful staff, delicious food and accommodated two fussy kids by making 2 sandwiches that were not on the menu

i was not impressed by the fact that i had to pay extra to have 24h wifi in the room

the lady taking orders for room service was lovely excellent service

the gym and swimming pool are first class

room service for dinner was fast and the food was very good

in the bar was slightly slow but the restaurant was closed so it was busy

room service ends too early

group of loud lads in the bar early in the evening that spoiled the ambience for a while

the bar area downstairs was excellent, a very enjoyable experience

late check out was also a bonus

great helpful staff lovely clean rooms fantastic wifi would stay again

reliable wifi and well stocked bar would happily

good wifi and shower was hot every morning

not always manned and that you couldn t pay for room service over the phone and had to go down to collect it

breakfast was great, with excellent help-yourself bar and selection of cooked breakfasts, table service

good wifi

my light bite at the bar was excellent and the service very good

i ordered a room service salad from the restaurant which was excellent but

the wifi was good quality and easy to connect to

the bar and restaurant area is always busy and has a great atmosphere

every small detail taken care of. nice style. great bar and food.

wht a fantastic team and amazing room and excellent bar

very professional sunday lunch was lovely bar area very welcoming and

early check in

the courtyard for pre dinner drinks and bar are was very comfy

the bar was a lovely place to sit and it had outside space which would have been great if we d had

all amenities were included and all our needs catered for including both breakfast and dinner on room service

booked in the restaurant it was everything we were expecting and more and the next evening we had room service and everything was

bar was nice and quiet, amazing restaurant with excellent food and staff

good breakfast, comfy bed. ev charging

late check out if you are an ihg member too

the gym was closed due to covid

not allow a late check out and never has

i had room service and it took a good while because the dining room was busy at the same time i was told

food in the restaurant was outstanding spa facilities are great plenty of parking

pool was good free ev charger

was excellent, breakfast and dinner

we only used the pool and it was lovely and warm, can't comment on treatments as we didn't have any

the setting of the hotel is magnificent, the grounds are tremendous and the golf course outstanding

staff, easy parking brilliant prices

not the best breakfast

everything, clean, comfy, easy to find, lovely staff, parking easy. good atmosphere

the free breakfast and the free parking in an area where there is none

staff were very helpful and courteous and the room service offered was a good option as it was a busy pub

parking free

phoenix bar lovely and

covers i manged to knock my leg off the very hot radiator, no injury but could be dangerous if kids in the bed

poor wifi , cold beans and dated bedroom/bathrooms

ev charger location was very close to university breakfast was plenty and delicious