very friendly rooms were clean and comfortable bathroom very spacious and nicely appointed nice pool a great retreat from the

pool was very cold

lovely staff. great location. nice shady pool to get out of the noon sun on the beach.

pool very cool water

would have liked the restaurant to stay open for dinner but as i had kitchen facilities it did not really matter

pool was pretty cold so the kids didn t swim

kids did not stay in pool because of it

the restaurant was useful and the pool and hot tub were a welcome distraction for kids

only thing that was subpar was the connection of wifi

grounds, great staff in kids club

to make sales, water was supposed to be complimentary but they would charge almost $10 with tax, kids club #15/hr, very poor kids food choices, you would ask for a basket of bread, they would

t they charge hourly) and staff at beach and restaurants

ordered once room service, some of the food was bad but we were not charged

no ac in lobby/most restaurants. no purified water/ice easily accessible pool music not great.

restaurant was bad, the pool outside our room wasn’t maintained enough and there were always kids in the adults only

food and amenities for my kids.

just more attendance in kids area at the balinesa area.

if you don’t have kids don’t go there hôtel need to be refurbished big time

eating a shrimp in the italian restaurant ( which she even spit out on her plate)and both my kids had upset stomachs and laid in bed for an entire day

the family pool was perfect for our kids who are not very confident swimmers yet

the upgrade of family selection is worth it for room service if you have kids

side of the resort was great for the kids

selection has a great pool and poolside food options

the family pool was perfect for our kids who are not very confident swimmers yet

the gym was spacious and good, only 4 people every hour by reservation due to social distancing

great gym

the pools

ey said 40 minutes tops)

aspects of the property are very out-dated and a little bit sketchy for young kids

breakfast buffet, the bedroom size, the bed quality and the spa service

the food restaurant was ok, a lot of choices very good at the breakfast buffet

plenty of shade for pools with easily accessible

eventually found short cuts by taking the stairs and a different path and elevator to get to the pools or beach

it was great but the food was just ok and the pool service wasn't great

many other hotel resorts, the music is played too loud around the pool

did not think service at the main pool was on point

especially the guys at the valet who drove us back and forth on the golf carts and the bartenders at the bar at the bottom of the

the decor , the details , the food , the fabulous breakfast buffet , the beach ....

is not enough staff in the pools, in the bar and the venazu restaurant for breakfast, the service is slow

you could request a golf cart at any time to take you anywhere along the property

our amazing suite had an infinity edge plunge pool overlooking the cliffs and ocean, large outdoor shower, and plenty of outdoor lounge furniture

there should be a kids pool area

yoga, lazy river, kayaking, swimming in the ocean and laying out on the beach and by our pool

that they try to charge you for any extra (like specific cabanas on the beach or classes at the gym) (+)gym, spa

-: the spa is very very

lovely infinity pool with spectacular view of the pacific ocean

good gym

restaurants were closed, not enough chairs at the pools, coffee bar is open until 10pm but stops serving coffee at noon (coffee is not good), activity maps were

breakfast is top notch, buffet you have a bit of everything highly recommend

serving two type of customers, the group that enjoys drinking and partying with loud music on the pool and the group

breakfast was wonderful

der) that like quieter time enjoying nature

one of the butlers, and cesar at the adults pool were the absolute best

renee at catina restaurant was an amazing waiter, all of our butlers were really great, the gym was good

pool and location by the ocean

was nice that the pool with the waterslide was in the back and all the screaming kids weren’t in the main pool the

the location was fabulous. lovely swimming pool and very comfortable chairs.

quiet location of our room overlooking the pool-ocean.

the infinity pool was nice. our room was spacious with a beautiful view.

location for breakfast was good

that there was an adult only pool and a variety of pools

i had issues at check in and they were going to charge me more for kids even though i specified ages upon booking

we came here 15 years ago for our honeymoon and enjoyed it so much that we wanted to bring our kids

the snack bar needs to have more selection of foods

the pool side bar/restaurant had great food which was reasonably priced

room service had extra charges that did not make sense to me, plus they charged me for tips

setting, lovely facilities, great spa experience

the bar has no drinks other than margaritas and the sort no cocktails at all

breakfast was excellent

the kitchen was well equipped except the coffee maker was only for 2 cups and we had a tough time

there is a gym and spa on the property

my elderly father had fallen ill and i asked for a late check out to have him rest a few hours longer before we left which was granted by the condo

the kitchen was well equipped

kids were entertained

the views were amazing, the spa was heavenly, and the beach was breathtaking

day we arrived we found it hard to find a lounge chair at the pool since so many people had saved chairs and were not using them

in 2023, the pool was very cloudy and the water fountains weren't working

nice pool and beach area. great breakfast buffet. nice evening entertainment. friendly staff

the gym

pool was wonderful and the beach was pleasant

cesar and lisbeth handled our situation service at the restaurant love the fresh-made tacos for breakfast and fish tacos for snack

the pool area looked like a waterpark full of kids

definitely love the big pool, which is excellent for my family

the food was great, the pool side dancing was so fun and the views to die for

the mini bar had 4 opened drinks still in there and hadn't been restocked

3 pools, 9 restaurants, super king beds, 24/7 room service, cafe - what is not to love, the taco bar was

the pool opened at 10am. maybe earlier.

found the tiles around the pool very slippery

friendly employees, great food, snack bar had a good variety, nice beach, pools were

i enjoyed the pool exercise classes

shout out to kaomi at the front desk for being kind and welcoming, and ivan out at the beach bar for mixing some mean margaritas

beach was the best part and ther masseuse luis miguel amazing lorenza breakfast wa the only food i enjoy and loved she makes the best eggs and

need some work (bathroom faucet broken, smoke detector removed, bar sink smelled like septic due to no p-trap)

to deal with the unsanitary environment caused by large flocks of birds landing the roofs, snack bar, and restaurants of the resort, eating off plates that were left unattended and pooping