my room was a little loud due to proximity the pool

breakfast buffet was killer

the food was underwhelming, and if you stay for only 1 night, you only get two meals (dinner and breakfast) since you check in after lunch ends

shout out to kaomi at the front desk for being kind and welcoming, and ivan out at the beach bar for mixing some mean margaritas

is also next to nothing to do during except sit at the pool or beach, good luck keeping your kids entertained

need to supply a few rubber mats around the pool area especially

the mini bar had 4 opened drinks still in there and hadn't been restocked

loved the yoga and fitness classes

maybe some type of waterfall in the bar pool to stand under with cool water to cool off would have been nice

the taco bar by the pool was great! love the set up of all the restaurants like a strip mall.

very big hotel. large pools, kids pool and adult only pool. bar everywhere and great service

cesar and lisbeth handled our situation service at the restaurant love the fresh-made tacos for breakfast and fish tacos for snack

the pool area looked like a waterpark full of kids

view was nice size of room was nice as well and staff that runs room service is very polite and

at the bars, at breakfast, in the restaurants and the cafe, all of them were amazing

room was great. loved all the pools and restaurants.

plenty of pool space, good restaurants, and beautiful view.

need to update the fitness center...need new sofa sleeper/couch...

clean and personnel is very helpful all restaurants are delicious several pools are available and loved sitting out by the beach

we have kids they need to start eating at 11

great service kids friendly and great food and staff

pool chairs were always taken with towels, even though there was only 15-20 people in the pool.

amazing pool

& well-kept grounds, the swimming pool was large and great for families, and access to the beach was convenient

kids had fun

full kitchen and super market 8 minute drive away

kids were entertained

there is a gym and spa on the property

i preferred this hotel pool and beach set up over the riu palace next door

there is a gym and spa on the property

breakfast includes mexican cuisine and full breakfast fare you would find at five star hotels at

wifi only in pool and lobby understaffed - not helpful and very slow link to other hotel flamingos

the buffet breakfast was included and was really wonderful, the hotel staff was very friendly and

setting, lovely facilities, great spa experience

some of which include a kitchen with washer and dryer, additionally they have a well equipped gym also very nice if you want to keep your workout routine going

needs tlc. pool was not clean

rds, turtles, iguanas, crocodiles), the friendly and accommodating staff,

no cushions or pool towels

pool, the aquatic life

of restaurants, pools and bars

great location quiet adult pool

resort was safe and easy with kids

booking el-la-cartes was next to impossible until someone told us to go in person to the hig bar beside the lobby before 8 am

is clean, staff is great, buffet is spectacular, anything you could possibly want for breakfast is there

breakfast not included

staff was excellent, and the pool was nice.

pool tempature is ambient, but fine for swimming

breakfast was very limited, eggs or chilaquiles

breakfast is supposed to start at 7:00 am but during our long 6 days here, nothing was ready at

very clean , spacious room,quiet ,free parking

room was large- the bed was large and comfortable - parking was in front of the hotel and had a security guard all night - large balcony - the hotel

cleanliness, room with private pool

the waiter with the hat on the pool was very nice and attentive

to name a couple, felix, the pool concierge, and jorge, a waiter at the pool and lemongrass restaurant, were outstanding

kids stuff

and loud rooms near the pool

location right on the beach, with multiple pools, including a quiet “no kids” pool which we found relaxing

resort has many activities to do from ping pong, foosball, video games, multiple pools, mini golf, and pool tables

exceptionally loud 'boom boom' music at the kids pool was excessive - not a good experience

24 hour all-inclusive room service. everyone was ridiculously nice and happy to help us.

we were a family of 4 (kids 9

i don't think the evening entertainment was anything to write home about, but the families and kids seemed to like the performances

the breakfast was good.

- i asked for room service at 11pm and the response was that this request is with an extra charge

the infinity pool was beautiful with great pool and bar service

the only adult pool is an oversized hot tub that is too hot to spend much time in on warm days

kids club was exceptional, rooms were clean, spectacular staff, gorgeous pool, loved the beach

pool staff were excellent

great pool and swim up bar

clean. large pool

the rooftop was gorgeous with the pool and lounge chairs along with a gym and restaurant as well

room service - 10-25 bucks for 3-4 dishes delivered to the room

room was good. liked pool area and gym.

plunge pools & hot tubs, gym, and lots of sun beds and relaxing places around the pool

the bar and restaurant have great cocktails and food at reasonable prices

was nice that the pool with the waterslide was in the back and all the screaming kids weren’t in the main pool the

the location was fabulous. lovely swimming pool and very comfortable chairs.

quiet location of our room overlooking the pool-ocean.

location. nice pool.

was nice that the pool with the waterslide was in the back and all the screaming kids weren’t in the main pool the restaurant made a nice

all the restrooms are super clean, the service is amazong, the pools are very nice and big, kids areas are very nice, brazilian restaurant is amazing

the spa and hydrotherapy was nice

the food and the bar were excellent!

2) pool towels require you to give them a

was small and had a poor layout, adult pool was full of kids, construction noise was constant, food was not good, staff kept bothering you to do a time

wife and i shared a quiet breakfast every morning greeted by a very friendly staff, especially fernando

esmeralda in the buffet restaurant and bartender benjamin and cocktail server annabelle at the lobby bar were fantastic

dinner is delicious always, room was clean. lobby is very comfortable, bar service is good.

music and activities/announcements at the pool were kind of loud – honestly would prefer just silence or quieter music

the lounge and bar service was really excellent

a ground floor unit in cobo building, the patio looked over the parking lot

our room with a garden view actually was a parking lot view

the kids club staff - daviela was wonderful with our kids, aged 3, 5, and 7 - she is so very warm and

location, cookie & shower power. shuttle personnel was amazing!

no problem or issue with parking a car

pool, but we knew that going in

swimming pool is quite small

i ordered room service several time and the food was delicious

negatve but a couple of comments: the swimming pool is too small, but not a deal breaker for me

was perfect for us- clean, parking, quite, hotel restaurant made great mojito s and really good food

drainage and they need to be more careful with the people who leave drinks unattended around the pool as well put some signs of don’t smoke as many families are there with kids

pool and bathtub

it’s a family hotel so be ready for kids and a lot of people in the pool

maybe the breakfast buffet... needs a little more of a better selection of food.

on the roof with swimming pool and on the main floor there’s another restaurant along with the bar and live music

breakfast was excellent every morning and staff was very welcoming.

breakfast was good, just wish they fixed sausage or bacon sometime, it was just ham everyday

beautiful lobby and nice gym. the breakfast was good. friendly staff.

the room was great, clean, with air-conditioning, and the breakfast buffet was very good with a great selection of food

shuttle service and great breakfast

proximity to the pool and ocean

the pool and ocean were a hop, skip from the lobby

the view from our room over to the sea was awesome and the pools were lovely

pool, cafe, and access to the ocean were nice.

room looked at the pool would have preferred a better view

breakfast was a little basic but honestly for the price we would not complain, it was great value

close to airport clean great breakfast friendly helpful staff

the rooms staff and the pool

24 hour front desk service and breakfast

nice food, nice pool

restaurants were good for breakfast, lunch and dinner - open all day long

often no dry towels at the pool

location is perfect, staff was really nice and the kids club was great for my girls

pools are fantastic

we did, however, enjoy the breakfast buffet each morning

however, the coffee at breakfast was good

breakfast and food was fantastic

pool was not vibing. more music and they close bar way too early.

breakfast on the beach is unlike anything else and our accommodations were clean and the host was

say enough of the rooms , staff , food if you want to relax , avoid the noise , masses , crowded pools and feel special , this is the place for you

the pool area was excellent and the food was good

great pool and food

lf around) and pool with bar

also, make sure you do a day at the spa because i did a massage and a facial and it was amazing

pool was full of kids

extremely clean, comfortable. staff from the kitchen were so nice delicious breakfast

like but hopefully in the future the hotel can add a washer and dryer since i had to go to the laundry in front of the hotel

the alta restaurant and bar .....the service and attention from the waiters was top notch. wow.

very good internet wifi service

the staff are bilingual, friendly and helpful, so glad they have a restaurant and pool on sight

breakfast was good if you are not looking for a full meal or if you are in a hurry

the breakfast is wonderful with lots of choices

close ro the airport. the hotel allowed me a considerable early check in.

it is a great place also love the pool and the scenery of the golf course

it had washers/dryers available to do laundry free of charge

breakfast should be included for the price and need a better breakfast selection

room service food

guest laundry. breakfast fare. shuttle service & pedro.

the buffet breakfast was fantastic and despite a line at 10:30, they kept serving food until everyone was fed

raul

amazing staff, beautiful pool. the bar by the pool is also very good. we eat very well.

love the views- the pool - sunset and the location. good food. they lend you beach toys for kids

the food was very good and the spa was awesome

minor but with kids that’s is very

kids have a lot of fun and that is what matters the most

the hotel was in a great location with easy beach access! their breakfast was good!

there was smell of mold in the room and the music at the pool was too loud.

pool was cold

morning while the main restaurant is only for non-premium guests which may have long queues kayak spa loved the balcony with ocean view good for a long stay with nothing to worry

-the wifi was sometimes a bit unstable -no cheap food spots around the area -the room service came quite late

location breakfast

wifi slow and intermittent.

had to have business meetings in the lobby on side by side sofas (dirty), with kids running and screaming and very few people safe distancing or wearing face masks

the first time i stay at a hotel where you hear everything when triyng to rest: luggage wheels, kids running and crying when passing by, employees yelling at each other when in the hallway, etc

the food variety could have been more at the breakfast

also the grilled meat station at dinner and taco station at breakfast

pool, food

of seating, apart from sun loungers around the pools and a very small lounge bar near reception

pool music too loud

pool and swim up bar are great

service around the pool very slow

pools

someone told us that the pizza was good at the swim up bar where they have a wood-burning oven, but the pizza we ordered for room service was not all that

pool and swim up bar are great

was not free unless you were in the lobby or in the bar near the lobby

the cost of the spa treatment. the steam room in the spa didn’t work.

i wish i would’ve got her name but the lady that hosts the activities for the kids was very friendly to the kids and welcoming

it should have an adult pool with live music, it was really quiet at the pools.

and the bar tender made an excellent fresh skinny margarita as requested

girl at the breakfast restaurant, i think her name is paola was always super rude and made every meal a

breakfast is top notch, buffet you have a bit of everything highly recommend

great bar tender.

i would have liked self-serve snacks by the pool

quality of the food in a la carte restaurants was good excellent breakfast

time of breakfast

free shuttle downtown

her than expensive room service) which meant using vending machine which didn't always work

the complimentary breakfast was good

drain full of someone else s hair and dirt

area for the kids it's great

phones for room service sometimes didn t work

the small water park for the children was amazing

many kids and families, lovely pools and great beach

breakfast was almost the same everyday but still ok.

many other hotel resorts, the music is played too loud around the pool

especially the guys at the valet who drove us back and forth on the golf carts and the bartenders at the bar at the bottom of the

what was done to the adult pool area was so perfect and allows for more adult relaxation

staff, service, food, amazing rooms, the pool and the beach are stunning - perfect music and art set the vibe immediately - hands down

the pool the beach, the ambiance

no wifi in rooms.

we used the spa and it was fantastic, other than that i do not recommend staying here

after a couple of days, we understood why most people were hanging out ny the pool instead of the beach area

the bar staff were amazing

the room service is not included

the hacienda is beautiful and peaceful. the pool is perfect - we spent most of our time there.

the bar was awesome we said suprise us and they made awesome drink that we couldn’t get enough

attention at the pool and pool bar, the food was delicious at the adults only restaurant and breakfast restaurant

their front of house were not helpful in anyway - 2 of them didnt' know where the fitness center was

definitely worth the value, drinks were always great and pool was spotless

food (mainly breakfast) was very repetitive (this may have just been a nuisance for us because we stayed so

me i was just happy to be there at pool side with my wife , in her happy time

but when the kids are back in

the staff at the hotel was amazing all the time, cuddles to ivan de barman in the pool bar.

the snack bar could use a bit more variety - the options were usually hotdogs, fries, and burgers

this place was really nice. it was clean, large and right on the beach with a beautiful pool.

swimming pool was closed, so the ones available were either crowded and noisy or full of kids

kids pool was absolutely disgusting i am sure its not fit for putting your head under as i

the gym was terrible

pool we had to wait 4) min for a beach towel

rooftop pool and bar was beautiful

get to the roof top pool we needed to walk through the restaurant area

roof top lounge bar area was beautiful comfortable and lovely

6 days of staying i asked several times to find a joying rooms or at least to get my kids room near mine

you cannot charge you our meals to the room you had to pay for your room service and not charge it to the room

swim up bar is fantastic and the food was great

com and a partial refund from the hotel for the additional money paid for my kids)

the “rules” they have for the pool and kid area are so stupid they sell floaties but the kids can’t wear them to the pool or kids area

kids club was limited

we especially like the omelet bar, the pineapple and yogurt

staff were incredibly friendly and accommodating, the wifi was perfect, and the facilities were beautiful

weird free parking.

wifi was perfect and strong and there is a business center

i liked the view from the roof, the fast wifi, the smart tv, and the staff was great

nothing really. parking was a little tight.

coffee shop, 2 restaurants you need to reserve a spot for and 3 more dining areas that served breakfast and dinners around the clock

this hotel is lacking is a deep end pool, there’s multiple pools but all are only five feet deep

new years party very well organized. breakfast choices adult pool and balcony overlooking beach

breakfast good

if i wanted to listen to bad versions of popular rock or pop songs i would go to a kareoke bar in alberta canada

ilaquiles) just for me every day

maybe a little more activities for 8-9 year old kids.

there are alot of options for entertainment such as board games, ping pong, volleyball and a kids club

ocean views, pool, and beach with friendly attentive staff to bring you drinks

daily room service was excellent

eating a shrimp in the italian restaurant ( which she even spit out on her plate)and both my kids had upset stomachs and laid in bed for an entire day

kids' club was awesome, as were the staff who worked there

it was still beautiful for walks and spotting sea creatures with my kids

they said i have to pay extra for the kids

the water park is great

very good staff, very good location, by the beach. good food, good gym but it can be bigger

come back by mid afternoons for beach, pool, comida and cervesas

service

they have on-site laundry machines that guests can use if they don t want the formal laundry service

the staff in restaurants and at bar were fabulous. location and easy access to downtown area.

loved outside kitchen although could be upgraded

children and some youngsters was in pool clothes on ???

no hot water in kitchen. mattresses a little firmer than we like.

awesome pool and not busy lots of loungers. squeaky clean rooms.

very pleasant swimming pool surrounded by beautiful plants

beds are so comfy , rooms are huge , the beds on the beach were the best along with the infinity pool, the roof top lounge/jacuzzi/bar had the most incredible views and the drinks kept flowing all

they had a good salad bar and desserts

the activities were fun and the view from the sky bar was worth it

according to the hotel that price corresponds to infants (our kids are 12 and 9, which is the information i entered in your website)

pool was over crowded no hot water

kitchen was very basic - i didn't use it but there were no utensils or kettle and it was old and

calm and clean, with a good breakfast and attentive staff — thank you.

guests saving chairs around the pool.

wish they had breakfast but the place is still great

breakfast is good but isn't not a big meal

there were too many private events that closed sections of the pool down all day.

breakfast buffet was good with lots of options beach access was easy pools were nice

the service was excellent, the staff was incredible, the kids club exceeded my expectations and the rooms and resort were stunning

the only thing that was missing for us was a play area for younger kids

the lack of a play are for younger kids

they have staff working 24 hours to make sure everything is clean from the pool to the restaurants

breakfast was excellent at the market cafe restaurant on the 6th floor, the staff attention and

breakfast buffet, the bedroom size, the bed quality and the spa service

breakfast buffet, the bedroom size, the bed quality and the spa service

she booked us a cabana, a romantic diner for two and spa and massage

spa was a bit pricey, as well as the laundry services

you can also order room service

ordering room service was easy breezy

beautiful, well kept grounds. the breakfast and lunch buffets was awesome

i loved room service, i loved the beachside cabana

ey said 40 minutes tops)

the gym was spacious and good, only 4 people every hour by reservation due to social distancing

the spa was smelly

they did not enforce their own rules about not having kids in the adults-only pool

we were especially impressed by the kids entertainment program it is truly at the highest level