the food is great, the pool and beach staff are always asking for drink orders which is great, and it’s a high-end

maybe some type of waterfall in the bar pool to stand under with cool water to cool off would have been nice

3 pools, 9 restaurants, super king beds, 24/7 room service, cafe - what is not to love, the taco bar was

the taco bar by the pool was great! love the set up of all the restaurants like a strip mall.

the mini bar had 4 opened drinks still in there and hadn't been restocked

was only one buffet so breakfast was super crowded and busy

and for room service and cafe purchases you have to go to concierge to make purchases and even restaurant

the pool area looked like a waterpark full of kids

at the bars, at breakfast, in the restaurants and the cafe, all of them were amazing

only issue we had as a big family with kids was having to eat dinner at the restaurants so late, because of the way reservations were

the service at the pool was spotty

amazing pool

capacity, so the only thing i would note is you need to get up early to reserve chairs by the pool

nice pool and beach area. great breakfast buffet. nice evening entertainment. friendly staff

kids had fun

my elderly father had fallen ill and i asked for a late check out to have him rest a few hours longer before we left which was granted by the condo

there is a gym and spa on the property

there is a gym and spa on the property

the kitchen was well equipped

full kitchen and super market 8 minute drive away

wifi in the suite was hit or miss

shallow beach, perfect for kids

so there were limited options for snacks and meals at that particular time of day, other than room service

queue for breakfast could be better managed.

sister property, the flamingo, has an excellent gym

shout out to kaomi at the front desk for being kind and welcoming, and ivan out at the beach bar for mixing some mean margaritas

family favourite . quiet resort , great for young kids no loud parties until 12 am

beach was the best part and ther masseuse luis miguel amazing lorenza breakfast wa the only food i enjoy and loved she makes the best eggs and

is also next to nothing to do during except sit at the pool or beach, good luck keeping your kids entertained

i enjoyed the pool exercise classes

clean, lots of areas with activities geared to different groups - families, sports, quiet pool, etc

was no pool party or club (pacha) available while we were there because of the riu jalisco hotel being

the fitness facility was nice

needs to be done about the slippery tiles in the pool area

october was extremely humid and the pool water in each pool was very warm

needs tlc. pool was not clean

rds, turtles, iguanas, crocodiles), the friendly and accommodating staff,

no cushions or pool towels

pool, the aquatic life

of restaurants, pools and bars

great location quiet adult pool

resort was safe and easy with kids

booking el-la-cartes was next to impossible until someone told us to go in person to the hig bar beside the lobby before 8 am

is clean, staff is great, buffet is spectacular, anything you could possibly want for breakfast is there

breakfast not included

staff was excellent, and the pool was nice.

pool tempature is ambient, but fine for swimming

breakfast was very limited, eggs or chilaquiles

breakfast is supposed to start at 7:00 am but during our long 6 days here, nothing was ready at

very clean , spacious room,quiet ,free parking

room was large- the bed was large and comfortable - parking was in front of the hotel and had a security guard all night - large balcony - the hotel

cleanliness, room with private pool

the waiter with the hat on the pool was very nice and attentive

to name a couple, felix, the pool concierge, and jorge, a waiter at the pool and lemongrass restaurant, were outstanding

kids stuff

and loud rooms near the pool

location right on the beach, with multiple pools, including a quiet “no kids” pool which we found relaxing

resort has many activities to do from ping pong, foosball, video games, multiple pools, mini golf, and pool tables

exceptionally loud 'boom boom' music at the kids pool was excessive - not a good experience

24 hour all-inclusive room service. everyone was ridiculously nice and happy to help us.

we were a family of 4 (kids 9

i don't think the evening entertainment was anything to write home about, but the families and kids seemed to like the performances

the breakfast was good.

- i asked for room service at 11pm and the response was that this request is with an extra charge

the infinity pool was beautiful with great pool and bar service

the only adult pool is an oversized hot tub that is too hot to spend much time in on warm days

kids club was exceptional, rooms were clean, spectacular staff, gorgeous pool, loved the beach

pool staff were excellent

great pool and swim up bar

pool and location by the ocean

location. nice pool.

the location was fabulous. lovely swimming pool and very comfortable chairs.

was nice that the pool with the waterslide was in the back and all the screaming kids weren’t in the main pool the

quiet location of our room overlooking the pool-ocean.

clean. large pool

are a bit underwhelming and its a little hard to navigate room service food is not good and costs almost as much as the

the rooftop was gorgeous with the pool and lounge chairs along with a gym and restaurant as well

the bar and restaurant have great cocktails and food at reasonable prices

we ordered room service for breakfast on feb

after, each day you must visit the bar for room water

all the restrooms are super clean, the service is amazong, the pools are very nice and big, kids areas are very nice, brazilian restaurant is amazing

the spa and hydrotherapy was nice

the food and the bar were excellent!

2) pool towels require you to give them a

was small and had a poor layout, adult pool was full of kids, construction noise was constant, food was not good, staff kept bothering you to do a time

wife and i shared a quiet breakfast every morning greeted by a very friendly staff, especially fernando

esmeralda in the buffet restaurant and bartender benjamin and cocktail server annabelle at the lobby bar were fantastic

dinner is delicious always, room was clean. lobby is very comfortable, bar service is good.

music and activities/announcements at the pool were kind of loud – honestly would prefer just silence or quieter music

the lounge and bar service was really excellent

a ground floor unit in cobo building, the patio looked over the parking lot

our room with a garden view actually was a parking lot view

the kids club staff - daviela was wonderful with our kids, aged 3, 5, and 7 - she is so very warm and

location, cookie & shower power. shuttle personnel was amazing!

no problem or issue with parking a car

pool, but we knew that going in

swimming pool is quite small

i ordered room service several time and the food was delicious

negatve but a couple of comments: the swimming pool is too small, but not a deal breaker for me

was perfect for us- clean, parking, quite, hotel restaurant made great mojito s and really good food

drainage and they need to be more careful with the people who leave drinks unattended around the pool as well put some signs of don’t smoke as many families are there with kids

pool and bathtub

it’s a family hotel so be ready for kids and a lot of people in the pool

maybe the breakfast buffet... needs a little more of a better selection of food.

on the roof with swimming pool and on the main floor there’s another restaurant along with the bar and live music

breakfast was excellent every morning and staff was very welcoming.

breakfast was good, just wish they fixed sausage or bacon sometime, it was just ham everyday

beautiful lobby and nice gym. the breakfast was good. friendly staff.

the room was great, clean, with air-conditioning, and the breakfast buffet was very good with a great selection of food

shuttle service and great breakfast

proximity to the pool and ocean

the pool and ocean were a hop, skip from the lobby

the view from our room over to the sea was awesome and the pools were lovely

pool, cafe, and access to the ocean were nice.

room looked at the pool would have preferred a better view

breakfast was a little basic but honestly for the price we would not complain, it was great value

close to airport clean great breakfast friendly helpful staff

the rooms staff and the pool

24 hour front desk service and breakfast

nice food, nice pool

restaurants were good for breakfast, lunch and dinner - open all day long

often no dry towels at the pool

location is perfect, staff was really nice and the kids club was great for my girls

pools are fantastic

we did, however, enjoy the breakfast buffet each morning

however, the coffee at breakfast was good

breakfast and food was fantastic

pool was not vibing. more music and they close bar way too early.

breakfast on the beach is unlike anything else and our accommodations were clean and the host was

say enough of the rooms , staff , food if you want to relax , avoid the noise , masses , crowded pools and feel special , this is the place for you

the pool area was excellent and the food was good

great pool and food

lf around) and pool with bar

also, make sure you do a day at the spa because i did a massage and a facial and it was amazing

pool was full of kids

extremely clean, comfortable. staff from the kitchen were so nice delicious breakfast

like but hopefully in the future the hotel can add a washer and dryer since i had to go to the laundry in front of the hotel

the alta restaurant and bar .....the service and attention from the waiters was top notch. wow.

very good internet wifi service

the staff are bilingual, friendly and helpful, so glad they have a restaurant and pool on sight

breakfast was good if you are not looking for a full meal or if you are in a hurry

the breakfast is wonderful with lots of choices

close ro the airport. the hotel allowed me a considerable early check in.

it is a great place also love the pool and the scenery of the golf course

it had washers/dryers available to do laundry free of charge

breakfast should be included for the price and need a better breakfast selection

room service food

guest laundry. breakfast fare. shuttle service & pedro.

the buffet breakfast was fantastic and despite a line at 10:30, they kept serving food until everyone was fed

raul

amazing staff, beautiful pool. the bar by the pool is also very good. we eat very well.

love the views- the pool - sunset and the location. good food. they lend you beach toys for kids

the food was very good and the spa was awesome

minor but with kids that’s is very

kids have a lot of fun and that is what matters the most

the hotel was in a great location with easy beach access! their breakfast was good!

there was smell of mold in the room and the music at the pool was too loud.

pool was cold

morning while the main restaurant is only for non-premium guests which may have long queues kayak spa loved the balcony with ocean view good for a long stay with nothing to worry

-the wifi was sometimes a bit unstable -no cheap food spots around the area -the room service came quite late

location breakfast

wifi slow and intermittent.

had to have business meetings in the lobby on side by side sofas (dirty), with kids running and screaming and very few people safe distancing or wearing face masks

the first time i stay at a hotel where you hear everything when triyng to rest: luggage wheels, kids running and crying when passing by, employees yelling at each other when in the hallway, etc

the food variety could have been more at the breakfast

also the grilled meat station at dinner and taco station at breakfast

pool, food

of seating, apart from sun loungers around the pools and a very small lounge bar near reception

pool music too loud

great bar tender.

breakfast is top notch, buffet you have a bit of everything highly recommend

i would have liked self-serve snacks by the pool

room was on top of the bar with shows every night

infinity pool fabulous

service around the pool very slow

we did not try room service

from 3 to 4 pm they have happy hour at the pool bar where a selection of drinks is priced two for one

starbucks in lobby as well as a small mini market and on site laundry

it was very nice. the margaritas at the bar were delicious

kids club was closed, spa was closed, construction. wish there was a kids area in the pool.

pod coffee maker in our room didn't function very well but that wasn't a big deal, i had just had room service send up a pot of coffee when we desired

could use more activities for kids and music all the time not just at certain times

were really nice, food was really good (even for a vegetarian), entertainment was great and the spa was fantastic

having the spa on the patio was absolutely awesome!

is not enough staff in the pools, in the bar and the venazu restaurant for breakfast, the service is slow

especially the guys at the valet who drove us back and forth on the golf carts and the bartenders at the bar at the bottom of the

breakfast does not have a very attractive menu and everyday they were playing brazilian music

pool and beach are great for kids

pool and beach are great for kids

room service, plus the information on the phones, nor the numbers assigned to the three buttons did

change before was complet breakfas extra moneyt now is continental breakfast you want some extra you need

gym and swimming pool facilities were good

breakfast offerings were a bit sparse, with a lot of the trays empty or with only one or two

clean, quiet service of shuttle

staff don't help you, they have a very bad face when you ask for something, for example on the bar they didn't smile, it make us to feel bad for ask something, i don't said all the staff because

and we weren t refunded anything for that night they were trying to charge extra fees for room service when they had been paid for

breakfast buffet was pretty good

area for the kids it's great

the gym was always very quiet which was nice

no wifi in rooms.

we used the spa and it was fantastic, other than that i do not recommend staying here

after a couple of days, we understood why most people were hanging out ny the pool instead of the beach area

the bar staff were amazing

the room service is not included

the hacienda is beautiful and peaceful. the pool is perfect - we spent most of our time there.

the bar was awesome we said suprise us and they made awesome drink that we couldn’t get enough

attention at the pool and pool bar, the food was delicious at the adults only restaurant and breakfast restaurant

their front of house were not helpful in anyway - 2 of them didnt' know where the fitness center was

definitely worth the value, drinks were always great and pool was spotless

food (mainly breakfast) was very repetitive (this may have just been a nuisance for us because we stayed so

me i was just happy to be there at pool side with my wife , in her happy time

but when the kids are back in

the staff at the hotel was amazing all the time, cuddles to ivan de barman in the pool bar.

the snack bar could use a bit more variety - the options were usually hotdogs, fries, and burgers

this place was really nice. it was clean, large and right on the beach with a beautiful pool.

swimming pool was closed, so the ones available were either crowded and noisy or full of kids

kids pool was absolutely disgusting i am sure its not fit for putting your head under as i

the gym was terrible

pool we had to wait 4) min for a beach towel

rooftop pool and bar was beautiful

get to the roof top pool we needed to walk through the restaurant area

roof top lounge bar area was beautiful comfortable and lovely

6 days of staying i asked several times to find a joying rooms or at least to get my kids room near mine

you cannot charge you our meals to the room you had to pay for your room service and not charge it to the room

swim up bar is fantastic and the food was great

com and a partial refund from the hotel for the additional money paid for my kids)

the “rules” they have for the pool and kid area are so stupid they sell floaties but the kids can’t wear them to the pool or kids area

kids club was limited

we especially like the omelet bar, the pineapple and yogurt

staff were incredibly friendly and accommodating, the wifi was perfect, and the facilities were beautiful

weird free parking.

wifi was perfect and strong and there is a business center

i liked the view from the roof, the fast wifi, the smart tv, and the staff was great

nothing really. parking was a little tight.

coffee shop, 2 restaurants you need to reserve a spot for and 3 more dining areas that served breakfast and dinners around the clock

this hotel is lacking is a deep end pool, there’s multiple pools but all are only five feet deep

new years party very well organized. breakfast choices adult pool and balcony overlooking beach

breakfast good

if i wanted to listen to bad versions of popular rock or pop songs i would go to a kareoke bar in alberta canada

hotel with kids was attached to and shared facilities with an adults-only sister hotel

eating a shrimp in the italian restaurant ( which she even spit out on her plate)and both my kids had upset stomachs and laid in bed for an entire day

food and amenities for my kids.

just more attendance in kids area at the balinesa area.

restaurant was bad, the pool outside our room wasn’t maintained enough and there were always kids in the adults only

the pool, restaurants and room service staff was outstanding, caring for our every needs

so the best i could come up with the adult pool could be open later

the kids activities were nothing fancy but just with my 3 year old needed besides a pool and a

pool was awesome. kids loved it!

my 3 kids and my sister and i had a wonderful time

it was great but the food was just ok and the pool service wasn't great

they have staff working 24 hours to make sure everything is clean from the pool to the restaurants

i love how there is an adults only side and family/kid side, so you can accommodate both

breakfast was excellent at the market cafe restaurant on the 6th floor, the staff attention and

as far as the pool service at the 6th floor we would like to congratulate gilberto his service was excellent

the adult pool was relaxing and armando the server was hard working

we were especially impressed by the kids entertainment program it is truly at the highest level

kids activities daily, a great resort for families

facilities, friendly staff, had a small surprise zoo inside which was neat for kids/families to see the animals

the breakfast buffet was way spread out you could get bread in one area then you had to walk at least

my husband and i love fun games by the pool. this resort doesn’t do that but not a big deal.

side of the resort was great for the kids

the upgrade of family selection is worth it for room service if you have kids

felt crowded everywhere, the pool lounge beds were always full - people would wake up early to save them with a towel and then

the family pool was perfect for our kids who are not very confident swimmers yet

from the bar to

property was beautiful, the pool areas were clean and inviting

shout outs to refugio, who went above and beyond to make our stay special, and to jennifer at the kids club who made sure the boys had fun

the gym needed some work and there was construction next door

the kids club, while great when open, was closed when we arrived, and open for a short time before we

i thought it was illegal to smoke at pool side

the wifi was good if you sat by the pool, intermittent in the

pool area and outdoor kitchen

wifi spotty bed hard, ask for foamy bed was more comfy

extra charges for wifi and water after a number of days is petty

since it is a family restaurant i think they should offer more option of food for kids

a lot of kids

i really like the pool / beach layout as the infinity pool and beach chairs have fantastic ocean views but keep you

lack of sunbeds available at the pool.

they also have a really nice gym

rooms are very spacious and pool in the roof is beautiful and very relaxing

wish they had breakfast but the place is still great

no breakfast offered.

nice roof top pool area

there’s only light breakfast

main buffet was good for breakfast but poor for lunch and dinner

the swim up pool was always

breakfast buffet was great.

the lack of a play are for younger kids

had an amazing swim out room into a private pool shared with only 4 other rooms