location, rooms and pool

enjoyed several meals by the pool

the breakfast was very good, the pool was nice

breakfast was included and it was ok for the money

the breakfast was really good, the staff was really helpful and the hotel is located next to the irtra

the breakfast was very good, the pool was nice

swimming pool is a plus and my kids enjoyed it at the end of the day

a massage at the front desk they were calling me back, never heard anything from them, asked for pool service, waited almost and hour for a margarita and a mojito, never heard anything back from

pool too cold to use, restaurant staff inattentive.

location near the docks, the hotel grounds are beautiful, there's a swimming pool, kayak rental

good pool and access to the lake

pool was great and best of all, they have temascals you can book at no extra cost

), use the canoes and there is also a laundry service

a bad experience with the hotel doing laundry

the wifi also did not work at all in the rooms, this could be due to fact our room was at far end so

amazing, location, views, accommodation, staff, breakfast

breakfast was delicious

food was great at restaurant and the pool was very clean, well maintained

the pool was nice and the food we had at the restaurant was delicious

gs, pancakes and banana)

a solo traveller and wanted some time alone so i enjoyed it, also the breakfast was good

the breakfast area was not really clean, and overall the place looks a little run down.

i was to leave very early so they cooked my breakfast the night before to accommodate

- bright room - comfortable bed - small nice gym

we also had laundry service done for a great price

parking

room was clean and modern, we didn t use the gym but it s nice to have it, the pool was nice and we enjoyed the garden and the roof with city

the location is 2 blocks from main street , car parking, good breakfast, comfortable beds

very friendly stuff. great view. kitchen

although two people are doing their laundry in the lake, it is crystal clear water

i liked the shared kitchen and use of the kayaks

location is perfect, next to the lake, 10 minutes walking distance from the bar area, which makes the hotel quiet and good to rest, the hotel is very clean, has large terraces

the view from the rooftop bar was amazing and we had dinner in the restaurant and the food and service were very good

the hotel is very nice, the service is super friendly, it has a restaurant and room service with reasonable prices and delicious flavors, very spacious and with all the comforts

not good wifi . water pressure was low.

d it is needed in retalhuleu) and the wifi was fine

is a pool at the property, so there can be some noise coming from it during the day

the room was of a nice size, the ac worked well

are nice and clean, pool is big and clean

a beer in the hotel restaurant is three times more expensive than any other bar

bar and dining area

the included breakfast was very good

the included breakfast was super delicious, fresh, and had a variety of foods

nice pool

lots of daily social activities

wifi only in a common area and was not too realiable

wifi is only in one communal place

we saw families with small kids, backpackers and elderly people so the place can receive any type of traveler and the staff is

no wifi is what you need around the lake to enjoy it the fullest

did my laundry super quick, they were so kind and even upgraded the room, they were available to help with

the bed was comfortable and the wifi worked fine

cleaning service, no staff at all, low water pressure, no complimentary water, no safe, no parking in the hotel, parking was a block away and anybody could get into it

i'm not actually sure if the kitchen is commonly used by the guests; i asked if i could store a few items in the fridge and use

parking was in a separate, secure parking lot around a corner from the hotel

they did our laundry very well

is an older hotel, the pool is not heated, parking is a nightmare, room service and restaurant hours are limited, bar service is terrible, there are too many steps to

no parking in front

is an older hotel, the pool is not heated, parking is a nightmare, room service and restaurant hours are limited, bar service is terrible, there are too many steps to

cereal option for breakfast will appeal to some americans

breakfast was delicious

i like the location and the view. cheap laundry service.

nice pool and gardens

lovely hotel with large inner garden good location nice view on lake from pool and restaurant

location, views staff and secure parking.

the kids loved the pool area with the big slider

the pool area was really nice and we reserved a slot at the hot tub during our last night

nice bathrooms and good room service with free delicious guatemalan coffee you can make in small perculators

location is good within panajachel and parking is straightforward and included

we were there for children’s week so thr hotel prepared great activities for the kids (outdoors’s cinema, piñata, etc

- room service was efficient, friendly, and affordable

the hotel was very clean and the sunday breakfast buffet was fantastic

rooms, lovely toiletries, fabulous complementary breakfast, beautiful planting made the hotel very relaxing, central

location is good near the lakefront, and breakfast is included which was good

wifi connection working perfectly from the room, so could join an online session

wish there was a pool and hot tub for sure.

pool was chilly and a bit small, but it was never crowded so worked out

the pool had great views of the lake

they have a small kids that’s my daughter got to enjoy at the end of our day

the gardens are lovely and the small infinity pool was a nice bonus for us

room service was also not good

pool hour

no room service unless you re sick, then you have to bring it up and down yourself

room service was super quick to deliver our morning coffee

waiter at the bar was not very friendly