garden, the views, the swimming pool, the decor, the hacienda style, the kiaking, the location, the breakfast, the beds, so clean,

a beer in the hotel restaurant is three times more expensive than any other bar

the wifi was very good

lack of breakfast options

the road on one side is very loud with motorbikes, kids, shouting

the hotel is very nice, the service is super friendly, it has a restaurant and room service with reasonable prices and delicious flavors, very spacious and with all the comforts

lovely pool and hot spring pool right at the lakefront

friendly staff, great and quit location, nice and comfortable rooms, good breakfast/food, nice pool

pool and spa great. comfy bed. generous breakfast.

i did not like the wifi, the signal was extremely poor in our room, i recommend wifi extender.

only thing was wifi not working in the room.

excellent food. very nice outdoor pool. lovely paths down to the lake.

good pool and access to the lake

a massage at the front desk they were calling me back, never heard anything from them, asked for pool service, waited almost and hour for a margarita and a mojito, never heard anything back from

the pool is fantastic for kids

outstandingly managed property with a large span of gardens, a great swimming pool, and breathtaking beach from with boat dock, tranquility and stunning volcano view

location is good near the lakefront, and breakfast is included which was good

rooms, lovely toiletries, fabulous complementary breakfast, beautiful planting made the hotel very relaxing, central

wifi connection working perfectly from the room, so could join an online session

the hotel was very clean and the sunday breakfast buffet was fantastic

there is a kids club which is one of the reasons we booked this hotel but only open on weekends, a pity

free car parking

pool was a plus to relax in the morning before heading out to explore

nice bathrooms and good room service with free delicious guatemalan coffee you can make in small perculators

the pool was a lil bit dirty

location and breakfast

weren t told about the breakfast schedule and figured it was til 11

had to catch a mini bus straight after breakfast

breakfast waa terrible no milk butter or jelly not regular coffee only instant it wal cold they

breakfast was good. nice view from outside breakfast terrace. short distance to all facilities.

i like the location and the view. cheap laundry service.

with a climbing frame, trampolines and little football goals for the children to enjoy and the pool had a fantastic slide too

lovely hotel with large inner garden good location nice view on lake from pool and restaurant

play area for kids

if you have kids, they have an excellent play area, including trampolines and playsets

the gardens are lovely and the small infinity pool was a nice bonus for us

staff is really helpful and our kids had lots of fun interacting with them

beautiful location, breathtaking views. new pool and additional rooms added.

have loved to use the pool but it was pretty cold

the staff was helpful with setting up a jetski rental for myself to take my kids

early closing hours of pool. :

the staff were very friendly and helpful, the restaurant food was great (dinner and breakfast) and the restaurant location is beautiful (+)hotel is the most beautiful place on atitlan, you can have breakfast with the view of the 3 volcanos (+)breakfast was excellent gardens were beautiful location on lake was perfect (-) breakfast only was a buffet (+) we enjoyed the restaurant for dinner and breakfast, it was an expensive luxury to eat there (-)morning, the only breakfast offer was a buffet, which i m not super fond of but many people are so it wasn t a (+)surrounded by amazing gardens, had a breath taking view of the lake and volcanoes; location for breakfast was awesome had a nice view of the lake as well (-)the dinner menu could be a bit more imaginative. breakfast and lunch were excellent. (-)no breakfast included (+)breakfast buffet is always excellent- the bartender made the most delicious cocktails

no room service unless you re sick, then you have to bring it up and down yourself

tried to charge my over $100 for a load of laundry- claiming the prices are in usd when nothing else in entire hotel is in usd

room service was super quick to deliver our morning coffee

the water in the pool was very cool, almost cold

no ac in rooms, pool wasn t available

lovely pool

the pool area is sheltered from wind and it s pretty quiet in the rooms

large room with balcon quiet at night good place for family with children pool

breakfast was amazing

breakfast was included and delicious

breakfast was fantastic

wifi is spotty but this forced me to stay off electronics, which was my goal

excellent breakfast and lunch

as i have adopted kids of color that is not something i appreciate

we saw families with small kids, backpackers and elderly people so the place can receive any type of traveler and the staff is

the family dinners are a must :) laundry service is good and fast

wifi is only in one communal place

lots of daily social activities

a solo traveller and wanted some time alone so i enjoyed it, also the breakfast was good

the breakfast area was not really clean, and overall the place looks a little run down.

gs, pancakes and banana)

i was to leave very early so they cooked my breakfast the night before to accommodate

the shared kitchen was lovely and really clean…

very friendly stuff. great view. kitchen

was served in the hotel but the kitchen was large and useful

good food in the restaurant and there is also a kitchen where you can make your own stuff

it has a shared kitchen so we had the opportunity to cook our breakfast everyday

the food in the restaurant is excellent and free gym pass for next door s gym makes it good value for money

+ supernice staff, perfect breakfast, gym, pool, clean, view. reccomended! - none

pool was empty the whole time we were there. no food or drink allowed in the rooms

there s also a well-equipped gym they give you passes to which is next door to the hotel

- bright room - comfortable bed - small nice gym

breakfast was tasty and often included 3-4 options

i ate at the restaurant for my free breakfast and for dinners

breakfast was delicious

the hot water was not that hot and the wifi doesn t work that well.

the wifi also did not work at all in the rooms, this could be due to fact our room was at far end so