excellent food. very nice outdoor pool. lovely paths down to the lake.

the kids enjoyed the pool

the pool is fantastic for kids

the kids enjoyed the pool

pool was great and best of all, they have temascals you can book at no extra cost

the hotel is very nice, the service is super friendly, it has a restaurant and room service with reasonable prices and delicious flavors, very spacious and with all the comforts

i was to leave very early so they cooked my breakfast the night before to accommodate

a solo traveller and wanted some time alone so i enjoyed it, also the breakfast was good

gs, pancakes and banana)

the breakfast area was not really clean, and overall the place looks a little run down.

very friendly stuff. great view. kitchen

there is a big share kitchen, very big terrace with beautiful wiev on a whole lake

the bar upstairs kept blasting music the entire afternoon until late in the

early check in

they alsomhave a big, fully equipped kitchen

all) pool

minute walk from the

room was clean and modern, we didn t use the gym but it s nice to have it, the pool was nice and we enjoyed the garden and the roof with city

the staff are fantastic, so friendly & helpful nothing is too much trouble, did our laundry for us for a great price & even got up to serve us breakfast as we were leaving early

the pool is not for lounging around

on the water with a view of the lake, very clean, comfortable room, wifi, lots of amenities like boating, jacuzzi, breakfast included, the restaurant food was good and

the hot water was not that hot and the wifi doesn t work that well.

), use the canoes and there is also a laundry service

the wifi was bad, but this seems to be the case across central america

only that there was no wifi in the rooms, only in the restaurant.

the included breakfast with our stay, the beautiful property, security of the compound; everything was more than

nice pool

the grounds are gorgeous, with a lovely pool and fantastic organic garden and plenty of hammocks

we were super pleased with our suite, the food in the restaurant, the staff and the pool and gardens

the breakfast was delicious too

not the best wifi connection incase you need to work online!

felt like we were being treated like kids queuing for a school meal

the family dinners are a must :) laundry service is good and fast

me paid, some free), the vibes are super chill, there s a laundry service, and the rooms & bathrooms were clean/cosy

very clearly mentioned everywhere on their website, but there s only wifi in the common area patio

clean, great location. staff was super friendly. great pi for families and kids!

the hotel was a perfect place to stay with kids, we spent our afternoons at the pool

tub doesn't get hot, front desk wouldn't exchange dollars, no phone/room service, breakfast not

we can hear people talking and kids running around our floor until almost midnight

the big plus for us is the kids' club on the weekend, including an open-air movie night with popcorn on saturday for the kids

location is good near the lakefront, and breakfast is included which was good

the hotel was very clean and the sunday breakfast buffet was fantastic

rooms, lovely toiletries, fabulous complementary breakfast, beautiful planting made the hotel very relaxing, central

wifi connection working perfectly from the room, so could join an online session

although i was charged the extra the room service did not respond, because there were left only towels for one person

play area for kids

with a climbing frame, trampolines and little football goals for the children to enjoy and the pool had a fantastic slide too

if you have kids, they have an excellent play area, including trampolines and playsets

if you have kids, they have an excellent play area, including trampolines and playsets

beautiful location, breathtaking views. new pool and additional rooms added.

the gardens are lovely and the small infinity pool was a nice bonus for us

the staff was helpful with setting up a jetski rental for myself to take my kids

the pool had great views of the lake

they have a small kids that’s my daughter got to enjoy at the end of our day

fabulous views of the lake and surrounding volcanoes from our balcony and the pool area

early closing hours of pool. :

tried to charge my over $100 for a load of laundry- claiming the prices are in usd when nothing else in entire hotel is in usd

no room service at the time.

room service was super quick to deliver our morning coffee

good breakfast on 3rd floor terrace, pancakes, fresh fruit and coffee

breakfast was good. nice view from outside breakfast terrace. short distance to all facilities.

weren t told about the breakfast schedule and figured it was til 11

breakfast waa terrible no milk butter or jelly not regular coffee only instant it wal cold they

friendly staff, breakfast

lovely pool and hot spring pool right at the lakefront

breakfast and beautiful location near the docks of santa catarina

reduced a star because of spotty wifi

pool and spa great. comfy bed. generous breakfast.

the hot pool

the water in the pool was very cool, almost cold

nice to have a pool to swim after a long travel day

the pool area is sheltered from wind and it s pretty quiet in the rooms

large room with balcon quiet at night good place for family with children pool

no ac in rooms, pool wasn t available