the breakfast was just ok.

gym was right above my room i could hear people running on treadmill dropping weights / equipment

gym was nice

great value and just what we needed for the occasion. gym was a bit small, so didn't use it.

great gym, great top floor patio, lovely lobby and eating

the gym was small but good

i don't know never been in the gym

place,very clean,had no issues at all kids loved to stay definitely recommended and am going back whn ever visit chicago plus great

the wifi. it would work one day and it wouldn t work the next.

great location, great front desk service, good access to laundry and vending machines, good elevator service, nice pool (i wish we could have swam more if (-)the breakfast selection. and the laundry machines were broken down. (*) they even had laundry facilities upstairs (-)need to install laundry vending machines in your laundry room

the breakfast offered gluten-free alternatives.

comfortable bed, great location. loaner items was a welcome plus! nie bar as well.

laundry located in second floor accessible by payment which is ok but the washing machines and

simple but good breakfast

lovely breakfast

great bar and dining area that encompasses the experience of the location

the bar and staff were very personable

(they provided shampoo, conditioner, and bar soap

good fitness center for basic needs

so close to all residential halls, perfect to spend a couple of days visiting northwestern kids

excellent breakfast

convenient location, beautiful garden, spacious room and well/equipped kitchen

annoyingly, the burner units in the kitchen kept flashing and i couldn't turn the thing off, though i never used it

the kind staff, lovely breakfast and amazing beauty and history of the hotel

beautiful, old, charming inn. breakfast in the large parlor room was a delight.

location was great. did not have breakfast.

didn't have breakfast

no room service but the lobby was pretty.

beds ; clean & comfortable rooms; very attentive and friendly staff ; great cleaning and room

wifi was really bad

we were offered early check in as well

amazing with a fireplace, balcony, full kitchen

adult son stayed in a 2 bedroom suite, which had 2 full bathrooms, a fireplace, a full working kitchen and a grill on our terrace

mine included two bedrooms and a full kitchen

outstanding property, gorgeous accommodations, wonderful extras for traveling with kids.

the bathroom had a step in bath and no bar for the (very low) toilet

really appreciated the hotel shuttle service

the other hilton on orrington this was a smaller hotel but had much more spacious rooms and the gym was bigger plus they have an indoor pool so it was value for money

i couldn't swim in pool and go exercise at all cause of the cornavirus and the dining area was close to

breakfast nor bar sue to covid-19, but the cleanliness was outstanding

no room service

bar area and coffee shop and when i needed a fridge in the room for medication it was delivered in

expecting a bit more cleanliness and a few more perks like snack bar or drinks available

breakfast buffet was over-priced for the food offered and room service food, while delicious, didn't come with plates or eating utensils

we were told they were at capacity and we had to use the room service menu from our room and it is not the same options so we did not do this

trouble logging into the wifi

room service - not much food choice all reheated by microwave but well price for what you get - and

the value for the room was very reasonable, there were several amenities available, and the wifi signal was strong

had issues with tv and wifi, but not a deal breaker.

were really great and though we didnt' use it apparently you get a free pass to a really good gym nearby

anging towels everyday), shady people lurking around hotel.

the bar and the rooms were excellent, pool are spot on

in addition to all of this, we requested room service every day we were there

no free breakfast and no complimentary cocktails.

it is like swimming in the laundry room

well located. great parking. very good room service.

it was very clean and the staff were charming. gym was good as well.

plenty of free parking

clean, quiet, and upscale rooms and lobby. also, parking was great.

nice gym on first floor next to a clean and warm pool in an attractive space

no tips on nothing no you can you the wifi code here / you have to check out at

it was close to a lot of pan handling and scared my kids

it was close to a lot of pan handling and scared my kids

service, clean room, room service options, close enough walk to beat kitchen for a concert - about 30

even my kids noticed that he was unpleasant

the cleanliness, breakfast options, pool and staff

the breakfast was varied and well presented

breakfast ends at 10:00am ample parking comfortable rooms with a kitchen, couch, closet space and a separate bathroom with a tub

pool was held hostage by a birthday party for five hours

spacious，kitchen function， comfortable, free shuttle to the airport

we thoroughly enjoyed ourselves and used the gym, pool, tennis courts and did multiple classes

great amenities , classes , gym , tennis, great breakfast options

bar was closed and catered to the yoga class at sunset, also having to sit at decent restaurant,

i wish the spa was open a little earlier and later in the day as i really wanted to take advantage of the spa

gym is great, pool is nice and the beds are comfy

friendly staff. great breakfast selection. comfy, quiet room. full kitchen.

the suites are like home since they include a full kitchen and the beds are always comfortable ensuring a great nights sleep

staff and the layout of the room were great and the complimentary parking, wifi and breakfast were really great

location, room, bed and staff were excellent. free parking was also a good to have.

would be nice if pool was open 24 hrs like the gym

decor, very clean, good breakfast, pool, fitness center, business center, good location

also the breakfast was delicious

breakfast with cool pancake machine and cinnamon rolls sooo delicious

quantity if breakfast foods available did not seem to meet the demand.

breakfast ok for the price nothing fancy

didn’t like the extra $15 fee for “ amenities / gym” that added for services i didn’t use

close to restaurants, bars, wrigley, comedy clubs

unable to use gym when we wanted to reserve a specific

nice little gym and well

gym machines didn’t work

asked for a phone charger at the front desk and room service was waiting at my door before i could even get back to my room

location, meal, bar all great. staff great as well

rooftop bar has a great view

room service was difficult to obtain

hotel with character, great location, nice rooftop bar with lovely view of city lights at night, helpful and friendly staff

my key did not work for gym. so had to ask reception to open it for me every single time.

rooftop bar lovely staff good breakfast amazing room

rooftop bar (was heated/covered) and still awesome even in bad weather

no pool and the gym was a bit sparse.

excellent breakfast

high quality continental breakfast, amazing location

it definitely think a bigger breakfast would be nice

about this place was fantastic, from the comfort to the breakfast and to the location

the large shared kitchen was nice and easy to use, it even had a shared fridge for guests

friendly staff. beautiful property. nice spread of breakfast food.

room service

it s a small space so frequently we couldn t get a table so had to get room service

hotel lobby for breakfast and bar for evenings were well-staffed

did not do breakfast at the hotel

breakfast buffet served in a beautiful dining area. nice gym

no pet fee! perfect location and place for me and my puppy!

i didn't like was the qr code for room service, that is handed to you with the room key

restaurant and bar in lobby, decor, bed

the room was small and cozy. good location. we enjoyed the bar in the lobby.

i loved my room nice spacious shower. nice staff and good room service through butler

the one bedroom suite is lovely and bright with an open plan kitchen/living area,one separate bedroom,one separate full bathroom with bath/shower,plus an

there are peloton bikes in the gym

great amenities in the form of games room, gym, kitchen, balcony etc. easy to access everything

well equipped with nice pans, dog friendly, great family spaces as well as pet area and nice gym

knives (in the kitchen) could have been sharper ☺️

pool was very small

were they have an exclusive happy our only for the guests including hot chocolate for the kids

room service food was outstanding

more annoying was the quality of bath towels provided in a top dollar room: pretty much gym quality and rough

i didn t like the price of the room service

& bar being remodeled so nothing except breakfast room service offered and they charge you a delivery fee plus 20% gratuity

the bar atmosphere is really cool and the drinks are top notch

great room service and restaurants, large bathrooms, good seating and comfy beds and pillows

i arrived early and they arranged an early check in which was much appreciated

location at the top of the magnificent mile was perfect for sight seeing, dinning, and bar hopping

this tiny, gym themed closet that i paid $156 to stay in was literally right next to the elevated train track

but had a huge gourmet kitchen downstairs, just at night didn’t want to make the journey to go get ice & cold

breakfast was filling, fresh fruit, bagels, cereal

fees for example we paid a mandatory fee for “free amenities” like coffee and to use the laundry facilities; there was no coffee left and no washing powder either

clean, nice cafe, cute room, kitchen, laundry and game rooms

ordered room service and it was a big disappointment, the pasta was dry and chewy, the chicken brest came

beautiful hotel great bar fabulous coffee

was spacious, clean, and beautifully decorated

valet who greeted us and took our bags, to the front desk, to room service staff to the spa and gym staff, and to the waiter staff in the bar and restaurant

and polite spa facilities and staff were excellent room spacious bathroom nice great with kids loved having fridge and

i would love a beautiful lobby and bar accessible ramp or escalator.

location, lobby, friendly staff, nice gym

i would love to see them open the space up for a champagne bar or cocktail bar, some way to experience the space without having the whole high tea thing

the bar downstairs had amazing food and i loved the cocktail i had as well as the music on saturday

the gym was extremely underwhelming

we didn't get a chance to go to the hotel bar but from the lobby it looked really nice

taylor in room service was great

room service wasn't good - never asnwered

our room service breakfast was not the best, we barely ate it.

you need to get better food service for room service

wish breakfast was included and free and the bar was open allday

i then make it back after dinner to get ready for the night and my kids found these dirty face mask filters that were left behind by who had the room previously

but this didn’t affect our stay there; our kids slept great there the entire week

there was no hotel directory, as to where gym was, where restaurant was

into a x training part of the gym we hadn’t seen each other in a couple months

at the front desk was awesome when we were checking in and made a connection with our two kids very quickly over their shared love of harry potter and chatted to them about the store in

laundry for same day service was not sent out

that s just a fact the staff is friendly and professional, the location ideal the gym pretty good the room spacious nice atmosphere and style

room service was quick and courteous - but our order was incorrect both mornings

they don't have a gym agreement with equinox for guests)

if i could improve something, i would ask to add vegetables to the morning breakfast.

spacious room, kitchen, appropriate furniture

had laundry room and gym available

full kitchen made it easy to buy your own food and cook it in the room, if you wanted to

clean bed comfortable breakfast good, nice all time coffee and full choice of creamers

busy, bar service poor

bar chairs and sofas in waiting area extremely uncomfortable

the spa was full of children

concierge with lost reading glasses and downloading theatre tickets, response to shirt damaged in laundry

i didn't have enough time to enjoy the spa and dining at the hotel.

came with kids to do more museum-type activities and it was a bit farther away from all that

there is no restaurant but there is room service.

no room service

early check in at 9am was greatly appreciated

that room service and the restaurant were not opened, but totally understandable

allowed early check in, room design perfect and a special shout out to the bell staff for humor and

early check in

no restaurant (closed down) no bar (closed down) small gym

pool was not open yet from renovations

very nice, and went out of their way to accommodate us with anything we requested; including a late check out

also, kids' double room ac barely worked

the free wifi advertised on the website is misleading

about the guests smoking and offered to move us to a different room which is a pain with little kids

great location, spacious room, free wifi, nice restaurant and bar, helpful doormen, robes and slippers and separate tub and shower

le bar was super awesome.

the restaurant and bar were below average.

that the rest of the personal made our stay easy going: the servers and at the restaurant, the room service for the day of our race

entrance closed, pool closed, no newspapers, no mini-bar--only room service

they gave us complimentary late check out which was great

enjoyed the views in the room, room service, they take care of bringing your bags from your car to your room and the set up they

pool closed at 10pm

pools were ok for kids if adults are with them

disappointed the spa wasn't open considering use of the facilities was one of my reasons for choosing the hotel

only thing i did not like is room service could be better and more easily accessible to get coffee or tea

my kids loved parker, the house dog

wifi access was complicated at first, you have to register on their platform and it threw me out

location, the size of the room, all the add-ons like the kitchen, gym, and the breakfast

they were great about early check in and late check out. clean. pleasent staff.

the room is very clean, good gym, breakfast ok as well.

would recon this place for anyone traveling as family with kids … this would be idle as they have small kitchenette , fridge and microwave that’s really

only thing that i didn't like was a lack of regular room service menu items

free, reliable wifi is essential

room service was great

the service charges and lack of room service answering the phone calls

the wifi wasn't the greatest and the maids did not check on us very often to clean our room.

there is a small gym on the second floor and a nice sushi bar

the wifi was fine but it was quite slow other then that everything was great

charge too much money for an early check in

but the manager was very kind to give me a late check out time for no fee

gym actually doesn't have weight machines, just treadmills and transports

swimming pool closes too early .

impeccable service!!!!! loved it!!!! the spa was amazing!! best services i have ever had.

staff, gym location, room, closet

spa was wonderful

excellent chinese restaurant excellent room service fabulous spa and gym wonderful luxurious room, very comfortable

spa was very nice. location was really good too.

the room service was perfect and the gym was good for ladies

especially considering the gym was right next to the spa

without free wifi

nice gym, complimentary wifi

the gym had a nice view

front desk staff was very accommodating, hotel employee helped us get an early check in

it was very comfortable however there is no room service and the room faced a walk

great staff and location. they gave an early check in.

everything was just great and also the gym is available 24/7

they bought us cookies and milk for the kids

had a cold and i called to order food , the room service heard my voice and sent me a jug of hot water with different teas for my cold

location, suites, comfy beds, bar and staff are always amazing!

it did not have a lobby, no gym and the ice machine in our floor was not working

especially appreciated the early check in and late check out

view from the room, nice gym and breakfast

i love the location and the breakfast in the morning.

also comes with decent gym and breakfast and wifi for free

gym was great and full of equipment

smooth checkin and excellent location. my kids enjoyed the stay.

pool was smaller than expected and did not have a shallow section for small kids

breakfast was great,snacks during day also included.

the room also was good size with a fully stocked kitchen

virtually none of the equipment on the gym worked

there was a really nice lady in the foyer that gave my kids some candy and coloring pages

very clean. friendly staff. great location. loved the kitchen galley and bathroom!

good location for downtown chicago activities. better than average breakfast buffett.

location and kitchen

the breakfast was nice as well

kitchenette

the cockroaches in the room , the rude supervisor, half the equipment in the gym was broken

pool is shallow but definitely not a problem if you have small kids

room was very clean, gym was awesome, and enjoyed the bar - nice to wind down after a long day.

no mini bar or water in room

the gym seemed high quality, but we didnt get to use it

the free reception hour and breakfast was so great

everything was clean, and the breakfast was fantastic

had to ask several times for them to give us room service and even then we still had to ask for more toilet paper and towels

breakfast was marvelous ...kids enjoyed all the choices...great value for location in downtown

is incredible, as always at an embassy suite, and the evening reception was also great and kids can have mocktails or free sodas

accommodates early check in request

gym is nice

the bar was a good touch too with some of our favorite adult beverages

loved the mini bar too

fledge gym to go with spacious room

pool was small, but no big deal. the kids still had a good time swimming.

bed was really comfortable and the room service food was amazing, dessert was the best triple layer chocolate cake i've ever had

no room service for meals.

two elevators needed to get to your room was a difficult journey while traveling with young kids

kids should get to eat breakfast for free

staff was great. laundry room. bakery was great.

vibe with the rooms & hotel especially with kids, the staff were great and helped with all the questions we had, also gave you a ticket to

wifi, morning joe

bar drinks very expensive

i booked online and booked the wrong room and he made sure me and my kids were well taken care of

the hotel room service didn t have no drinks

a drink at the restaurant bar

the hotel bar closed at 11 on a friday night. which i thought was super early.

loved the bar with simple but delicious menu and the ambiance

hotel employee delivered room service/extra shampoo as needed.

also when we went down for a swim the pool had been invaded by screaming kids, running and jumping in the pool

the staff was wonderful the bed was plush the room was clean and the breakfast was delicious

convenience provided in the room , such as coffee, ability to use mini kitchen and the spacious room

inside the room everything was clean and there was a mini kitchen without a stove

pool and breakfast

com confirmed a late check out with no additional costs but the hotel says they didn t get that communication so

main concerns: 1- the hotel description claims the hotel has parking with ev charging

quiet a/c, heat. nice room for 3, nice mattress, quick elevator, nice bar area

wifi wasn't working in our room, but we weren't there except to sleep so we never asked for

staff, excellent location, nice big rooms, pool was a decent size and water was warm enough for kids to enjoy

large hotel with amenities such as 24-hr gym, a coffee shop and a bar that serves food

there was also a laundry and dryer available for guests to use, which was incredibly convenient during my stay

price was amazing, was very impressed, the bunk i slept in had loads of room, had access to a gym and everyone was really

a lot of college kids were staying over the weekend, so the noise and doors slamming late at night were disturbing

the bar was closed but it s not freehand s fault so we completely understand.

was a quiet and cozy place, filled with many amenities (free wifi and free breakfast) unlike other chicago hotels (+)bed was very comfortable, free wifi, room was decorated in a modern way. (-)the wifi wasn't good at all (+)perfect location, good breakfast, clean rooms, free and fast enough wifi connection (+) great wifi and many channels on the tv (+) good wifi and breakfast (+) i also liked having access to a printer in the business center, breakfast, free wifi, free hbo go and walkable location (-)wifi really never worked (-)wifi worst. hyatt wifi works better at this marriott.

the location is perfect and the breakfast buffet is the best on michigan avenue

we did not take advantage of the free breakfast so i cannot comment or rate that

very good elevator service. breakfast offerings were many and varied and delicious.

the gym wasn t overly large, but offered everything we needed, including nice cold water

the size of the room , quiet , cozy , friendly , rooftop bar is beautiful

the covid situation, there was no room service during our stay

breakfast and room service a little expensive

also, it took a very long time to get a hold of room service

wifi was not good. it could be great if there would be gym

the beatrix restaurant downstairs has superb food and offers room service

were small, i ordered breakfast from room service, they brought it in a to go bag

no room service, having to make our own beds and keep on asking for tea coffee and milk every day as

room, gym and general location. close to sunnyside ;)

gym could be a lot better. more equipment. space has not been optimized.

i was thankful for the laundry area, but it would have been nice if there was a dollar bill changer or the machines had

was happy that i was given an early check in. the view was great. location was great as well

the rooms were clean, have all necessary facilities: hairdryer, iron, mobile sockets, fridge, tv, wifi was good

loved the vibe, the room, the pool, the view

valet parking clean rooms comfortable beds friendly staff on-site bar & life music

could be a bit cleaner as our room wasn't vacuumed in the 3 nights we were there and the room service trays on the whole floor piled up in the hallways for days on end

location, extremely friendly and helpful staff that went above and beyond for my kids, and excellent price

the late check out

the pool and gym were very very clean

made towel animals for kids

breakfast, great location and comfortable room. gym and pool both good.

the kids greatly enjoyed the pool as well

room service only when you call reception

the kids greatly enjoyed the pool as well

hotel (especially for family) good location pool breakfast rooms with kitchen (+) my kids thoroughly enjoyed the pool (+) the pool was clean and warm, breakfast was delicious and the hotel was near so much (-)price of parking and the pool was suppose yo be heated but it was cold. (-)pool needs a little tlc, but was nice (+) the pool was very nice (+) we didn t use the pool but went and looked at it and it looked very cool with views (+) nice view from pool area (+) the rooftop indoor pool was nice when it was -3 degrees (+)size, location, swimming pool for kids to enjoy (heated)

we 4 adults got roomed next too a couple with kids where the kids ran up and down the hallway all night and the couple argued

comfy bed great food quick room service friendly staff

great view. nice bar as well.

i would not have eaten there since my kids were not included and i was forced to eat there and pay

it would’ve made the experience better with kids

no room service in room fridge was empty

with any request including having a microwave delivered to our room and troubleshooting the wifi when i couldn t connect

d as an it professional, that's kind of important)

property also has a decent gym in basement

this hotel is in a great location to food, bars, casino, and activities

staff were excellent. breakfast and gym were also very good.

we also liked the possibility to do some laundry

the breakfast staff was very friendly

guest laundry requires coins, front desk is coinless. no room safe.

location ,staff,breakfast,price

our stay at this brand new, luxury apartments with excellent amenities (gym, pool, jacuzzi/steam room), convenient in building parking, super friendly and professional,

it's super-spiffy, with lots of amenities (pool, gym, mail room, etc), and the studio apartment is terrifically laid out, including a stove,

almost everything, low quality/damage furniture, low ceiling gym, over rated

good location , room service great. view awesome.

level 7 gym, pool area is where we spent the most time each evening

good facilities including breakfast, pool and gym

gym was nice but there were no parents for kids and they used it as a playground.

the breakfast was good, the pool, the gym

i could actually stay in and play with my kids without freezing

location amazing restaurant mamas boy in lobby of hotel free breakfast pool hot tub nice staff free internet nice

wifi very difficult to hook up to.

free breakfast, kids loved the waffles

there is a beautiful pool & gym with skyline view

very good bar as well

gym available

what’s extremely helpfull, gym was impecable everyday, easy to ge to metro and all chicago attractions

the rooms are gorgeous, the pool is surrounded by stunning city views, and very single staff member went above and beyond to

they offered the kids cookies daily

the doorman to room service, the staff was knowledgeable, caring & friendly

it had a bar and restaurant.

room was a nice size, room service food was great, breakfast was lovely - we had the buffet

kids loved the pool on rooftop

the roof top bar was also great

the lobby and bar area are beautiful

the lobby with the rooftop was nice. they also offer room service which was nice

to become a true luxury property 1) maid bothering us at 9 am on a holiday weekend 2) room service attendant bothering us to come get the tray/cart ~2 hours after breakfast

it was at 12 after room service ended