nice outdoor swimming pool

location over looking the sea, minimalist, spacious and comfortable room with a great balcony, lovely pool and gardens

hotel is beautifully located and its spa provides a great range of facilities; outdoor and indoor pools have ocean

massage for a spa hotel not possible to book

spa team made a couple of errors with my booking and didn't check in for any injuries or concerns

plenty of free street parking, coin laundry

i even had a little kitchen in my room and a perfect view over the pool, palms and the sea

excellent pool. nice selection at breakfast. really friendly staff

nice and beautifull hotel, big rooms, balcony with pool view, delicious breakfast and most of all very kind and helpfull staff, absolutely

indoor pool was great we had it to ourselves when we were there

are poor and cost extra even though you already pay high ( sauna ) , breakfast is very poor as well you get supermarket bought juice and once main you can choose out of

no pool - the pool and restaurant are under construction, the parking lot is also under construction

breakfast and dinner were amazing

the pool and jacuzzi were such a fantastic bonus, adding to the overall relaxation

is apart from hotel, so breakfast is poor, you have some options and that is it, most of them quite

wifi kept failing and had to re register every time

you can find shops, small bistros, farmacies and supermarket right next to it even a gorgeous kids toy store

laundry and ironing service was fast, however one of my shirts was ironed against the collar making

pretty much everything other than the wifi.

there's a great range of options for food and drinks within the hotel and the room service was actually of a great quality

enjoyed the spa facilities

only fault would be the cooked breakfast which looked a bit dried up

excellent value for money which included breakfast i wide variety of breakfast and various place to sit outside or inside

the room is spacious with cooking facilities if you wish to cook

additional charge to use the spa facilities

awesome digital tv & excellent high speed internet (finally - somebody has wifi done (+)good wifi (+) free wifi and netflix (although i didn't use (+) room was comfortable: crisp white bed linen, good wifi, good aircon, good shower (-) the wifi was awful, almost always disabled

the casino is an added bonus for fun

great breakfast and a comfortable room with ocean views

great quality of the facilities, perfect location, the management staff is polite and helpful, room service efficient and good even on a busy day

i don t like casinos in hotels...

pool, spa and room service

swimming pool not open all day, shady not enough loungers and drinks at pool too expensive.

i always love to drink boil water and it s too hassle asking for room service on just boil water

room service and the standard of food was appalling

parking extremely difficult in this area, wifi usage cumbersome

good location, nice swimming pool

bed was big and comfy, the staff very friendly, the room was awesome, the wifi good the access to the hotel simple

the swimming pool must be the best hotel pool in the city

no tea/coffee facilities in the room. mini bar was not working. everything in it was warm.

their wifi was fast and allowed me to work with no interruptions

area , a lot of noise from a school behind woke us early , breakfast was expensive at 14 euro for kids and adults

like the location and the fact that there was room service

have eaten at the restaurant and had room service and the goats cheese salad is delicious

room, amazing breakfast, super friendly staff and the rooftop with pool, jacuzzi and gym is also amazing

the roof top swimming pool and gym was amazing. the park outside the hotel was stunning.

pool with excellent room service on the terrace

cost in santa cruz, but i would suggest to have it there if you are willing to wake up early: no bar nor bakery in the neighbourhood

7) was weak - we were distant from reception.

d i walked to the bus station) was open at 8am on sunday

wifi was good

we didn't use the gym, but it had good equipment and was large

family room was a hostelroom, but kids loved the bunk beds. great location.

good free wifi

internet wifi was really bad.

wifi set up a bit strange, make sure you book their paid parking well in advance

this hotel, very central location, clean rooms, great wifi, great breakfast, friendly staff

good wifi

the free wifi did not work in the room.

wifi barely worked inside the room

wifi didn't work

the wifi only worked if i sat right next to the door using a chair that was not quite comfortable

location, fast wifi

great breakfast. good location. wifi worked well in room. staff friendly.

great balcony, wifi, a

wifi connection very poor and despite the rooms are big, there was no desk to work

wifi available, but without internet.

very noisy at night also wifi did not work mattress needs replacing as very uncomfortable

what then possessed the management of the hotel to host a private party in the bar of the hotel situated on the 4th floor all afternoon and evening (until 22

what then possessed the management of the hotel to host a private party in the bar of the hotel situated on the 4th floor all afternoon and evening (until 22

breakfast was in a sister hotel, no bar in hotel, under renovation.

the bar is independent and the hotel can’t do much about it

the hotel bar can be noisy..

nice decor, good value for money, good quality breakfast, lovely rooftop bar and pool, nice gym

friendly staff, fast to react to a problem room was really pleasant nice pool tasty breakfast

gym a bit poor in equipment

the terrace bar is cosy, with good cocktails and great atmosphere

spa, swimming pool and other facilities are as expected

at the hotel during the epiphany festivities and our room was on the 6th floor, so the rooftop bar was just on top of us

gym / fitness room was not inviting and very poorly equipped

great place with an amazing bar downstairs

the gym is laughably small and dark.

also they have a gym and breakfast

roof top bar is a must visit

location excellent,staff very helpful didn’t do breakfast, rooftop bar an added bonus

the terrace bar is very nice with great views of the city and good prices, but be aware you have to make a

patrons from the rooftop bar was disruptive on a saturday night (3am)

5 star service roif top bar added bonus

they also have room service but we didn't use this on our visit the terrace has a gym and two jacuzzis as well as

there was a gym, sauna, and two jacuzzis on the ninth floor with amazing views of the city

superfriendly staff, cute little gym with sauna and two jacuzzis

it was a busy weekend the upstarts gym had no towels and was not checked in the 2 hrs we were three chilling so had to use room towels

room service no food until 8 pm in the evening breakfast not great

hotel has parking spaces available

easy parking right outside property. hot shower.

no parking place, although it was written there are places on the street

plenty of parking spots for guests

comfy beds, easy parking, centrally located on the island

gym

the gym was not why we booked at all but it is very diminished. it could be noisy for some..

nice pool & gardens & excellent breakfast

for us it was better to stay just for breakfast and rent a car to see the

the breakfast was well organised with an amazing range of foods, replenished often and very tasty

the food, for us, at breakfast and dinner was great, nice variety and good taste

the breakfast is various and really tasty

breakfast not as good as usual as only one hot drinks machine was working

kids loved the heated pool and jacuzzi

breakfast and dinner was always delicious, and the personnel of this hotel is amazing with all the

no sun on balcony so too cold to use, pool area very nice and sunny.

this hotel 'adults only' had a 'senior only' clientele when visiting

the rooftop bar is very relaxing

noise early in the morning before 7am, furniture dragging, have to pay for indoor pool use

the music at the top bar and restaurant was dreadful that was the only fault

pool was very shaded

location, friendly staff, clean room and fantastic food selection for breakfast and dinner

pool and daily activities are great

and floured swimming pool area, spacious and well equipped room (junior suite), staff very kind, rich buffet at the

loved the location and the fabulous, leisurely breakfast

the pool area was lovely with 2 x pools, one for kids and one for adults

the prices of the drinks at the outside bar are far too expensive

nothing for the kids!

a lot of the amenities you have to pay for including gym, heated pool (which kids are not allowed - so that was disappointing), you even have to pay to use the safe

food, both breakfast and dinner

tober 22). we were told it is not the

was cringe making) or just play background music and let people enjoy the bar area, the italian restaurant il pappagallo is fashioned after a stark blazing white cave and

friendly staff, very clean, serene atmosphere, beautiful garden with exotic birds, great spa & gym

ead, prawn crackers, choros, waffles

excellent valet parking

lovely hotel staff friendly and helpful. location great. excellent breakfast

and the beautifully prepared food ,both at breakfast and dinner was mostly cold

the rooftop area is very nice, with lots of seating areas and shade to enjoy the pool

great variety of bufet food, clean and well-equiped rooms with comfortable balcony, beautiful pool beach with a great view, location on the main promenade close to

the wonderful staff, the breakfast, cleanliness of the room

pool was rather small.

would be a good extra to have, cocktails at the pool bar better to have made originally and not from precooked syrups

from the room over the ocean and mountains with succulent greenery, very good choice of food for breakfast and dinner

would be a good extra to have, cocktails at the pool bar better to have made originally and not from precooked syrups

tter wi-fi, safe, pool towels,

the pool is great: temperature just right and the garden around it beautiful and well tended

internet wifi

the hotel location,sun all-day at the pool food was very good too

great breakfast with lots of choice and nice sea views, staff were very helpful, rooms were spacious and

the breakfast was fantastic, free towels for the beach and the pool, wifi was very good, rooms cleaned

the adults only concept is great

disadvantage of the spacious room, is that the wifi is not build for it

room with a small kitchen

there is no wifi in the rooms. not enough hot water for a bath, only enough for showers.

wifi works ok, i used zoom from there without a problem

it had a nice lobby, all canarian style buildings, nice outside rooftop pool area and views of the valley, square and ocean

has a pool on the top floor

breakfast exceeded our expectations, really good selection

the only issue was the slightly slow wifi.

the staff is amazing, especially the breakfast staff

location in the middle of town is brilliant and roof terrace with pool is great

the pool on the roof is great, good strong loungers an wc facilities also there with drinks vending

nice clean place, spacious room, bear the beach and near bus station.. nice roof pool as well

location stayed here before pool on roof bonus only for residents receptionists were

place to stay with nice pool on the roof

they show a pool bar in the photos but it is not open, that was

little playground for little ones is very handy if you are with kids

no bar in the pool area. however it is a rooftop pool so probably safer that way.

location, very friendly service, comfortable rooms, very nice view from the hotel pool - perfect for a business trip or

no pool towels for hire

staff-clean surroundings-good breakfast although the lady cooking eggs/omelettes during our stay did not cook them well

great breakfast, nice terrace with sea view, swimming pools.

delicious breakfast and dinner

gave me the key to another room where i was able to sleep, returning to the original room before breakfast

immaculate comfortable pool areas

manuel in the lobby bar always has

excellent food, and a huge choice at breakfast and dinner

cleaners bar reception and waiters

beautiful garden and pool area and great varied food

the spa treatments in this hotel also worth a mention absolutely fantastic and very reasonably priced

staff, everything was amazing, the sense of history ud83dudc97 everything was wow, our kids were super impressed

room in old chapel was beautiful, lovely bed linen with separate bedroom and bathroom for kids,but still part of same suite

breakfast at the hotel was generous and varied

great location, tasty breakfast, friendly people.

very hospitable stuff, nice city, comfortable rooms, very delicious breakfast!

please note that parking is a 10 minutes walk away

breakfast was varied and very tasty

good breakfast though the dining room can become busy, uncomfortable and airless

friendly personnel, great swimming pool, excellent breakfast, comfortable bed, good a la carte

everything was wonderful. we would have liked a later bar service but it didn't impact our stay.

restaurant and its accompanying bar area were clearly understaffed and you could wait ages for a cocktail or a request for a table

breakfast is varied and of high quality and the bar and restaurant also excellent

the area aroung swimming pool is very green, pretty gardens and birds are singing

staff was really accommodating, the room was clean, and the food was really tasty and good the breakfast was one of the best i ever ate, and you have also the pool and the bar nearby that let

wifi worked and was pretty stable - reasonable price - good location, close to the main bus station

nice breakfast included, very polite and helpful staff

very nice and helpful staff, nice pool and spacious rooms

the place was really comfy, apartment was tidy and nice and we've spent some time by the pool, reading books and getting some sun

the pool bar and this area was really clean and well maintained

pool is clean and large

i enjoyed the gym activities in the morning such as pilates, aqua gym

aimed at the german & french market if there was entertainment we were not told about it and the bar area was very quiet just a few folk dancing to a lady playing a key board and attempting to

pot of tea for breakfast. rather than a cup. children taking over the dance floor on the night.

great pool, view, and free mini golf

is allowed at the pool area which is very disturbing

bar and dinning staff were very polite and helpful - we were provided with everything we needed

hotel bar was good with plenty of drinks to choose from plus they have 2f1 happy hours from 17-18:00

value for money. breakfast.

the entertainment with marcos, that guy was bursting with good energy the whole time from aqua gym in the morning to dj and dancing late at night

don t really stay in a hotel so couldn t rate the services, bar is reasonable priced for those not staying all inclusive and but the breakfast is amazing

quality of food lack of entertainment opening hours of bar lack of heating in room

free wifi in hotel rooms

nothing during the day, kids disco in the evening followed by short singing or dancing performances

staff were friendly and helpful, breakfast was plentiful, will be returning on our next trip

kids liked the pool, breakfast was great, rooms very specious

disappointed that the medium pool is not heated, as stated in the description, only the kids pool, which is half a metre deep

wonderful stay for kids

the breakfast was fine and the pool excellent

the pool area is very nice too, the days we went it wasn’t busy at all so the sun chairs were always

the pool was great and the room was absolutely perfect for a summer holiday

indoor pool (separate business) not open during weekends

i chose the my favorite club option which is worth it in my opinion as the kids enjoyed jellies, marshmallows, a different selection of nuts and branded drinks which are not

the swimming pool, with its stunning view, was a highlight of our stay

hotel with excellent dinner and breakfast as well as very nice and professional staff

beautiful garden, friendly staff fantastic breakfast lovely restaurant in lovely setting

breakfast was good with a varied selection of food, nice coffee and wonderful welcoming staff

attentive staff and excellent food , both for breakfast and evening meal

ter a slightly tricky arrival)

he provided very basic info re breakfast, wifi, the room and keys and the restaurant being closed for dinner

parking was free, ample and easy

there is a parking in front of the house, and areas in the garden to sit and chill

the room also had a tv, free wifi and was overall very cozy

they have kept up with the tennis courts and mini golf as well as the gardens

the rooms are simple but really comfortable, the pool area is nice and the bar really good during lunch and evening

the hotel were dominated with german grandpa and grandma and also lot's of kids

great gym,gardens and heated pools available

very good location, near loro park, very clean and breakfast ud83dudc4cud83dudc4cud83dudc4c

also loved the late check out

staff and best breakfast ever

we absolutely loved it and so did our 2 small kids

staff, breakfast, spacious room, ocean view

if you are with kids,loro parque is 10 minutes driving

swimming pool with cover - even late night when outside was cool was nice and warm around pool

good breakfast, the pool and public transport nearby really added up to an exceptional experience

place with great view 20 minutes from puerto de la cruz warm indoor pool heater and warm blanket in the

rooms, very peaceful, has a lovely pool

the staff was the best we could expect. very good sweeping pool. tasty breakfast. all good

for one night ( 2 adults and 2 kids of 7 and 9 that we needed to have 2 rooms but one is enough if the kids are like ours smaller)

location and facilities - really enjoyed the heated pool and sauna

location in the caldera with lovely facilities, the pool and sauna were very welcome

also, there's a small indoor swimming pool which is good for cooling off after a hike, but it would be nice if they put some loungers or

on booking site/hotel site and in room tv not always accurate or available eg said there was a gym and also star gazing session for guests but we saw none

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elevator and wifi connection not the best

ays)

very good quality breakfast and dinner

water pool and the spa - beware of wearing anything silver in the spa as it will get ruined

friendly front desk who let us have a late check out so we could get one more dip from the sundeck

great breakfast, comfy beds and spotlessy clean

breakfast was good, varied and enjoyable

i and my kids lived on the fifth floor in a room overlooking the busy square and the ocean

00 can't use balcony on night room basic no entertainment nowt for kids

has small parking space, take rental car anyway parking is manageable outside on street

the hotel is in a fantastic location on the beach. step out the pool door onto the sand

erefore it takes away the stress of finding a spot)

the outside bar overlooking the kite surfer beach and the red mountain is a must for sundowner drinks

hotel had a lovely pool, with plenty of sunbeds